Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2024-11-02 11:14:33 AM
sapmi
Music Fan
70740 Views
16 replies
37 likes

70740 Views
16 replies
37 likes

7 day free trial

Hello! I recently downloaded spotify and was wondering how to get my seven free day trial, I have researched about it on the website and on youtube but I cannot do it. I do not know if my failure had to do with the may 18th update or just my stupidit...

Kyxx
Newbie
Hello! I recently downloaded spotify and was wondering how to get my seven free day trial, I have researched about it on the website and on youtube but I cannot do it. I do not know if my failure had...
2016-05-21 3:23:00 AM
2017-10-21 5:44:09 AM
Shiddy
Newbie
1853 Views
2 replies
0 likes

1853 Views
2 replies
0 likes

Music crashing

When I start a album/playlist if I skip the first song the second one appears for .1s then disappears and I can’t start that album or any other until I fully close the app and start it back up

Jerdman
Newbie
When I start a album/playlist if I skip the first song the second one appears for .1s then disappears and I can’t start that album or any other until I fully close the app and start it back up
2017-10-20 12:18:54 AM
214 Views
0 replies
0 likes

214 Views
0 replies
0 likes

Skipping, pausing, I've tried everything

Hi all,I have an iPhone. Yes I've tried logging in an out. Closing the app. Uninstalling the app, reinstalling the app. Tried messing with the screen lock because I've heard that could help too. Nothing works, spotify keeps skipping and pausing the s...

Atlasmurphy17
Casual Listener
Hi all, I have an iPhone. Yes I've tried logging in an out. Closing the app. Uninstalling the app, reinstalling the app. Tried messing with the screen lock because I've heard that could help too. No...
2017-10-20 11:28:51 PM
224 Views
0 replies
0 likes

224 Views
0 replies
0 likes

When I plug my iPhone into car intunes starts to play instead of spotify, how do i fix?

Iphone 7 on iOS 11.0.3 trying to connect to my car via USB cable. Before when I plugged in my phone spotify would start playing. Now when I plug in my phone my itunes music starts to play. "even when spotify is opened and playing a song before i plug...

mike212916
Newbie
Iphone 7 on iOS 11.0.3 trying to connect to my car via USB cable. Before when I plugged in my phone spotify would start playing. Now when I plug in my phone my itunes music star...
2017-10-20 10:57:32 PM
465 Views
0 replies
1 likes

465 Views
0 replies
1 likes

Some songs from playlists or artists don’t work on shuffle

Spoiler (Highlight to read)I have free spotify on my iphone and for some reason, some playlists or even artists won’t play on shuffle anymore. I didn’t change any settings... anyone knows what would be the problem?I have free spotify on my iphone and...

jacobcaouette7
Newbie
I have free spotify on my iphone and for some reason, some playlists or even artists won’t play on shuffle anymore. I didn’t change any settings... anyone knows what would be the problem?
2017-10-20 10:57:15 PM
270 Views
0 replies
0 likes

270 Views
0 replies
0 likes

Connection to unknown other phones

Hi, in the last couple of days I have experienced troubles when listening via bluetooth headphines or bluetooth in my car. My phone connects to other phones (which I don't know). So during listening to one of my playlists my phone starts to play some...

remsi
Newbie
Hi, in the last couple of days I have experienced troubles when listening via bluetooth headphines or bluetooth in my car. My phone connects to other phones (which I don't know). So during l...
2017-10-20 10:14:45 PM
190 Views
0 replies
0 likes

190 Views
0 replies
0 likes

Fb blocking Spotify app

Every time I try to log into Spotify I get an error and then a fb notification saying an unknown decice is trying to log in.i click it was me and allow device but it's not solving the issue - I'm still getting the error code and going round in circle...

JulietBurns
Newbie
Every time I try to log into Spotify I get an error and then a fb notification saying an unknown decice is trying to log in. i click it was me and allow device but it's not solving the issue - I'm s...
2017-10-20 9:27:04 PM
318 Views
0 replies
0 likes

318 Views
0 replies
0 likes

Superuser Contribution All my playlists disappeared

I used the app like 3 days ago and everything was fine, but today a friend of mine send me a song via Wsp, i tried to listen but my account was out but the moment i log in, all my playlist disapeared, i think its the right acc beacuse i dont have oth...

Castbot
Casual Listener
I used the app like 3 days ago and everything was fine, but today a friend of mine send me a song via Wsp, i tried to listen but my account was out but the moment i log in, all my playlist disa...
2017-10-17 3:53:03 AM
2017-10-20 8:42:35 PM
Castbot
Casual Listener
541 Views
2 replies
0 likes

541 Views
2 replies
0 likes

More payment options.

My account has been charged twice when I don't even use the app anymore nor do I use that bank account just.got a call saying I'm negitave 48 dollars **bleep** I didn't even know this was going on?

booboolindsay
Newbie
My account has been charged twice when I don't even use the app anymore nor do I use that bank account just.got a call saying I'm negitave 48 dollars **bleep** I didn't even know this was going on?&n...
2017-10-20 6:35:37 PM
209 Views
0 replies
0 likes

209 Views
0 replies
0 likes

Superuser Contribution Song Preview on playlist recommendations not working after Refresh

Im enjoying the new Recommended Songs section at the bottom of one of my playlists on mobile. However, when I press Refresh and then press and hold on a song to listen to the short snippet from it the player glitches out and plays the suggested song ...

Ericheinrich
Newbie
Im enjoying the new Recommended Songs section at the bottom of one of my playlists on mobile. However, when I press Refresh and then press and hold on a song to listen to the short snippet from it th...
2017-10-16 4:51:32 AM
2017-10-20 1:25:22 PM
Jack
Roadie
728 Views
1 replies
0 likes

728 Views
1 replies
0 likes

Superuser Contribution Tired of log in issues

I have deleted the app. Changed my password. Logged in using my email. My user name. Nothing. Also do you know it’s unbelievably frustrating? I have a premium account and it is next to impossible to contact Spotify directly. Fix this nonsense

bobbybizzle
Regular
I have deleted the app. Changed my password. Logged in using my email. My user name. Nothing. Also do you know it’s unbelievably frustrating? I have a premium account and it is next to impossib...
2017-10-15 6:29:53 PM
2017-10-20 1:15:06 PM
Jack
Roadie
321 Views
1 replies
0 likes

321 Views
1 replies
0 likes

Solved!! I can't play any song using my iPhone

I have Spotify Free and I can't play any song (even shuffle play) using my iPhone. I've already registered to Premium to try to fix these and the problem persists. It says that Spotify is offline. I have a lot of friends that have the same account se...

mafluz
Newbie
I have Spotify Free and I can't play any song (even shuffle play) using my iPhone. I've already registered to Premium to try to fix these and the problem persists. It says that Spotify is offline. I ...
2017-10-19 11:16:19 PM
2017-10-20 9:48:37 AM
LeoRager
Community Legend
445 Views
1 replies
0 likes

445 Views
1 replies
0 likes

Can't use headphones to skip songs etc. Won't display on lock screen.

I have iPhone 7 and suddenly I couldn't skip songs, turn the volume up or down with the headphones and Spotify didn't display on my lock screen.I'd love to get some help for this issue.And I have iOS11.

G-EazyIV
Casual Listener
I have iPhone 7 and suddenly I couldn't skip songs, turn the volume up or down with the headphones and Spotify didn't display on my lock screen. I'd love to get some help for this issue. And I...
2017-10-19 3:35:07 PM
2017-10-20 7:09:59 AM
G-EazyIV
Casual Listener
2482 Views
3 replies
0 likes

2482 Views
3 replies
0 likes

Spotify App is WACK

Why do you keep making me re-download my WHOLE Library??!Ive ensured that I'm signed in properly, provided access to the correct devices, AND I've redownloaded the app. Why do you play videos and behind the scenes on Rap Cavier?? Large portion of you...

user-removed
Visitor
Why do you keep making me re-download my WHOLE Library??! Ive ensured that I'm signed in properly, provided access to the correct devices, AND I've redownloaded the app. Why do you pl...
2017-10-20 3:47:41 AM
378 Views
0 replies
0 likes

378 Views
0 replies
0 likes

Daily Mix Heart Add to Library

I love the Daily Mix feature, but I do not like that when you heart a song it adds it to your library. They house the Daily Mix under the Radio feature and that’s the way I think it should work. I just want to thumb up or down the song to teach the a...

user-removed
Visitor
I love the Daily Mix feature, but I do not like that when you heart a song it adds it to your library. They house the Daily Mix under the Radio feature and that’s the way I think it should work...
2017-10-20 3:37:21 AM
2017-10-20 3:40:00 AM
LoganHelps
Composer
777 Views
1 replies
1 likes

777 Views
1 replies
1 likes

Playlists

How do I stop Spotify from playing songs that I have not downloaded to my offline playlists/albums? I do not have WiFi and am getting charged for data every time this happens.

Doughgirl414
Casual Listener
How do I stop Spotify from playing songs that I have not downloaded to my offline playlists/albums? I do not have WiFi and am getting charged for data every time this happens.
2017-10-17 6:13:37 PM
2017-10-20 1:16:29 AM
jarredmorley
Roadie
652 Views
3 replies
0 likes

652 Views
3 replies
0 likes

Playlist won’t let me control it

I have many downloaded playlists, there’s specifically one that will not let me chance the song, this problem began yesterday, I tried to play it, and it does, the thing is when I tried to change song, the bar down the screen was gone so I can not ch...

alancithou
Casual Listener
I have many downloaded playlists, there’s specifically one that will not let me chance the song, this problem began yesterday, I tried to play it, and it does, the thing is when I tried to change son...
2017-10-19 6:32:06 AM
2017-10-20 1:15:34 AM
jarredmorley
Roadie
1967 Views
5 replies
0 likes

1967 Views
5 replies
0 likes

Spotify plays a different song on my mac than on my iPhone (same band and songs, old and new singer)

Hello there, I wasn't sure if I should post here or in the mac category, but I figured either is okay. Here's my issue : My favorite band, Rhapsody of Fire, recently changed singers and released an album of re-recorded songs from older albums to give...

Haelx
Newbie
Hello there, I wasn't sure if I should post here or in the mac category, but I figured either is okay. Here's my issue : My favorite band, Rhapsody of Fire, recently changed singers and...
2017-10-20 1:14:19 AM
317 Views
0 replies
0 likes

317 Views
0 replies
0 likes

Spotify 11

I can not up grade to Spotify 11 I have been with spotty for over 2weeks

gregfields74401
Newbie
I can not up grade to Spotify 11 I have been with spotty for over 2weeks
2017-10-20 1:13:48 AM
244 Views
0 replies
0 likes

244 Views
0 replies
0 likes

CSRF tokens and logging in

Hi, Spotify community! My mom is a new proud Spotify premium user and loves it. Recently she updated her iOS software and she can no longer get into her Spotify app. She says when she tries to log in, a message appears that says “CSRF token not taken...

Lpetuya
Newbie
Hi, Spotify community! My mom is a new proud Spotify premium user and loves it. Recently she updated her iOS software and she can no longer get into her Spotify app. She says when she tries to...
2017-10-19 12:25:42 AM
532 Views
0 replies
0 likes

532 Views
0 replies
0 likes

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