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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37322 Views

41 replies

10 likes

  • 37322 Views
  • 41 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102955 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1317 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299268 Views

61 replies

16 likes

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  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

126054 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Yamaha Music Cast

PlanFree/PremiumCountryHi, can somebody please enlighten me. I have a Premium subscription set to very high quality. I am using an ipad and streaming to a Yamaha WXC50 preamp/streamer using Music Cast. When I select Spotify from the Yamaha Nusic Cast...

Newbie

Plan Free/Premium CountryHi, can somebody please enlighten me. I have a Premium subscription set to very high quality. I am using an ipad and streaming to a Yamaha WXC50 preamp/streamer using Music...

AdrienBud

Casual Listener

1758 Views

2 replies

4 likes

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  • 2 replies
  • 4 likes

Superuser Contribution Scroll freezes while navigating app

When trying to scroll up or down on any of the tabs in the Spotify app, it suddenly stops and won't allow me to scroll anymore. This also happens when trying to scroll on horizontal sections like "suggested albums" and "favorite artists" on the home ...

Newbie

When trying to scroll up or down on any of the tabs in the Spotify app, it suddenly stops and won't allow me to scroll anymore. This also happens when trying to scroll on horizontal sections like "su...

MihailY

Moderator

886 Views

1 replies

0 likes

  • 886 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast skips to a completely different podcast after I pause and resume

The past few days, if I pause a podcast and then try to resume listening, it skips to a completely different podcast. This happens on and off WiFi. I listen to downloaded podcasts, and when I’m on WIFI, it’ll jump to episodes of podcasts I don’t list...

Visitor

The past few days, if I pause a podcast and then try to resume listening, it skips to a completely different podcast. This happens on and off WiFi. I listen to downloaded podcasts, and when I’m on WI...

Maria

Moderator

528 Views

1 replies

0 likes

  • 528 Views
  • 1 replies
  • 0 likes

Problem with complete discography

PlanPremiumCountryGermanyDeviceiPhone 12Operating SystemiOS 17 My Question or IssueHi everyone. A couple of days now I cannot see the full discography of many artists. In the preview I See the thumbnails, but when I Click for the full discography, I ...

Casual Listener

Plan Premium Country Germany Device iPhone 12 Operating System iOS 17   My Question or Issue Hi everyone.  A couple of days now I cannot see the full discography of many artists....

Amay

Spotify Star

729 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!!Superuser Contribution [iOS, Preview widget] Songs from the preview widget for the playlist are not in the actual playlist

I’m swiping through a few songs in preview widget for featured playlist at Home screen and like them, so I decide to listen to the whole playlist, and tap “play” right from the widget. Surprisingly, songs that were shown in a widget and sparked my in...

Music Fan

I’m swiping through a few songs in preview widget for featured playlist at Home screen and like them, so I decide to listen to the whole playlist, and tap “play” right from the widget.   Surpr...

11163814285

Music Fan

1798 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Superuser Contribution Incorrect Number of Songs

DeviceiPhone 12Operating SystemiOS 14 My Question or Issue The number of songs in "Liked Songs" is incorrect. When you have 99 songs and like one more song, the total number will be 101 instead of 100.

Casual Listener

Device iPhone 12 Operating System iOS 14   My Question or Issue   The number of songs in "Liked Songs" is incorrect. When you have 99 songs and like one more song, the total number w...

BasHof

Casual Listener

2913 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

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Visitor

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Not applicable

974 Views

3 replies

0 likes

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Superuser Contribution Lower Pitch on Music on all my devices

PlanPremiumCountryUnited StatesDeviceiPhone 15 Pro, Samsung TV, Inspiron 5579Operating SystemiOS 17.5.1 (iPhone), Version 2501 (Samsung TV), Windows 10 Version 22H2 (Inspiron) My Question or IssueThe pitch on all my music between these three devices ...

Newbie

Plan Premium Country United States Device iPhone 15 Pro, Samsung TV, Inspiron 5579 Operating System iOS 17.5.1 (iPhone), Version 2501 (Samsung TV), Windows 10 Version 22H2 (Inspiron)   ...

Novy

Moderator

1131 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution App crashing

I have a premium plan, USA, iPhone 7 updated to 15.7.3 and I have the latest update for Spotify. When I open the app, it crashes immediately. I’ve tried restarting the phone, uninstalling the app and reinstalling it, logging in and logging out of Spo...

Casual Listener

I have a premium plan, USA, iPhone 7 updated to 15.7.3 and I have the latest update for Spotify. When I open the app, it crashes immediately. I’ve tried restarting the phone, uninstalling the app and...

MrKennedy13

Visitor

5177 Views

4 replies

1 likes

  • 5177 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify switching devices

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/Premium PremiumCountry UK Device iPhone14(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Androi...

Casual Listener

 None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Premium Country UK   Device iPhone14 (iPhone ...

Trevk

Casual Listener

1052 Views

3 replies

0 likes

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  • 3 replies
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Unavailable for listening on

We have an Amazon Alexa account synced with Spotify. Alexa app sees all the Echo devices online and connected. Spotify seems then all listed under the Connect device menu. However, certain devices at random will show “unavailable for listening on.” T...

Visitor

We have an Amazon Alexa account synced with Spotify. Alexa app sees all the Echo devices online and connected. Spotify seems then all listed under the Connect device menu. However, certain devices at...

skipperhampton

Newbie

5219 Views

5 replies

0 likes

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  • 5 replies
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Superuser Contribution Won’t go back to normal set up

so I have an iPad and the webplay is somehow connected to a phone when IM LITERALLY USING A FREAKING IPAD NOT A PHONE. HOW DO I FIX THIS !!!!!!PlanFree/PremiumCountry Device(iPad 8th generation Operating System(iOS 10, Android Oreo, Windows 10,etc.) ...

Visitor

so I have an iPad and the webplay is somehow connected to a phone when IM LITERALLY USING A FREAKING IPAD NOT A PHONE. HOW DO I FIX THIS !!!!!! Plan Free/Premium Country   Device (iPad 8th...

Joan

Moderator

560 Views

1 replies

0 likes

  • 560 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sharing to Facebook not working with iOS 15.5

When sharing an album from Spotify using iPhone with iOS 15.5 to Facebook feeds, nothing appears, no images, no link at all. Using an Android phone works. Attached 2 images for reference. The image with album artwork is done using an Android phone. T...

Music Fan

When sharing an album from Spotify using iPhone with iOS 15.5 to Facebook feeds, nothing appears, no images, no link at all.    Using an Android phone works.    Attached 2 ima...

Maranychan

Visitor

1673 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

Can’t download music for offline listening on iPhone 15 Pro

I am experiencing an issue with downloading music on Spotify. The error message says, “You’ve reached the maximum number of downloaded devices.” Details:• Device: iPhone 15 Pro• OS: iOS 17• Spotify Version: 8.6.48• Plan: Premium I recently switched p...

Casual Listener

I am experiencing an issue with downloading music on Spotify. The error message says, “You’ve reached the maximum number of downloaded devices.”   Details: • Device: iPhone 15 Pro • OS: iOS ...

avg5377

Casual Listener

970 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Superuser Contribution Podcasts keep pausing on iPhone

PlanFreeCountryUSADeviceiPhone SEOperating SystemiOS 15.2 My Question or IssueI am having an issue with listening to podcasts on my iPhone. I am able to listen to about 15-20 minutes of a podcast and then all of a sudden, it stops. When I press the p...

Casual Listener

Plan Free Country USA Device iPhone SE Operating System iOS 15.2   My Question or Issue I am having an issue with listening to podcasts on my iPhone. I am able to listen to about 15-20...

Norqdo

Regular

20411 Views

18 replies

2 likes

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  • 18 replies
  • 2 likes

Superuser Contribution The music/podcast keep pausing

PlanPremiumCountryIsrael DeviceiPhone 8Operating Systemios 10My Question or IssueThe music/podcast keep pausing and the button doesn’t change then after a while it starts again for a few seconds and pauses again, and so on. It doesn’t matter if I’m w...

Casual Listener

Plan Premium Country Israel  Device iPhone 8 Operating System ios 10 My Question or Issue The music/podcast keep pausing and the button doesn’t change then after a while it starts...

Norqdo

Regular

12260 Views

13 replies

1 likes

  • 12260 Views
  • 13 replies
  • 1 likes

Can’t save photos

I’ve been trying to save cover art from a playlist but it won’t let me. I would go the the playlist click on the art then “save to photos.” Then I’ll get a message saying that Spotify needs access to my photos and that to change it in my settings and...

Newbie

I’ve been trying to save cover art from a playlist but it won’t let me. I would go the the playlist click on the art then “save to photos.” Then I’ll get a message saying that Spotify needs acce...

Billy-J

Spotify Star

1571 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Apple Watch volume control unresponsive/laggy

Spotify volume control in AW is extremely clunky. My primary use case is to listen to music when I'm running. Sometime I need to lower the volume urgently and it's impossible to do quickly. I need to stop. Look at the watch. And rotate the crown 5-6 ...

Casual Listener

Spotify volume control in AW is extremely clunky. My primary use case is to listen to music when I'm running. Sometime I need to lower the volume urgently and it's impossible to do quickly. I need to...

Laxman_bro55

Casual Listener

4767 Views

8 replies

4 likes

  • 4767 Views
  • 8 replies
  • 4 likes