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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

228089 Views

53 replies

13 likes

  • 228089 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152366 Views

507 replies

108 likes

  • 152366 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106541 Views

19 replies

38 likes

  • 106541 Views
  • 19 replies
  • 38 likes

[iOS 6.1.6] Music stops playing after 1:39? (Spotify Version 1.8.1.8)

After hitting play, the music always stops playing after 1 minute and 39 seconds of listening (if I start at 2 minutes, the music will stop at 3:39). The track continues to play, as in the progress bar continues to scroll, but there is no sound comin...

Newbie

After hitting play, the music always stops playing after 1 minute and 39 seconds of listening (if I start at 2 minutes, the music will stop at 3:39). The track continues to play, as in the progress b...

Maxim

Spotify Star

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

Repeat mode enter without my action

When I am listening musics of my library in the random mode the repeat mode is setted without my selection. Please give me a tip to solve it.

Visitor

When I am listening musics of my library in the random mode the repeat mode is setted without my selection. Please give me a tip to solve it.

227 Views

0 replies

0 likes

  • 227 Views
  • 0 replies
  • 0 likes

Party-mode

Hey! I heard about the "Party-mode"-function, but I can't find it on my Iphone 6s.I have just deleted the app and then installed it again, but it still doesn't work?I come from Denmark, but I can't imagine that it has anything to do with it?

Newbie

Hey! I heard about the "Party-mode"-function, but I can't find it on my Iphone 6s. I have just deleted the app and then installed it again, but it still doesn't work? I come from Denmark, but I can...

327 Views

0 replies

0 likes

  • 327 Views
  • 0 replies
  • 0 likes

Riproduzione musica

Salve,Da un po' do giorni ho dei problemi con la riproduzione della musica, mi spiego: mentre ascolto una canzone all'improvviso viene messa in pausa, da sola, e sempre da sola riparte o, addirittura, le canzoni cambiano da sole. Ho già disinstallato...

Newbie

Salve, Da un po' do giorni ho dei problemi con la riproduzione della musica, mi spiego: mentre ascolto una canzone all'improvviso viene messa in pausa, da sola, e sempre da sola riparte o, addirittu...

1886 Views

0 replies

5 likes

  • 1886 Views
  • 0 replies
  • 5 likes

Download Error Not Enough Space

Pictures really say it all.... i have over 100gigs left on my phone and i accidentally deleted the app so i had to re download em all. didn't think much of it cause my plan was to just let it do work as i slept. then i kept getting this every 5-30 so...

Newbie

Pictures really say it all.... i have over 100gigs left on my phone and i accidentally deleted the app so i had to re download em all. didn't think much of it cause my plan was to just let it do work...

395 Views

0 replies

0 likes

  • 395 Views
  • 0 replies
  • 0 likes

Superuser Contribution Crashes when I want to do a playback on my iphone

The app crashes when I tap on the playback option on my iphone and there is no download option on my laptop as well even though I have premium membership, someone please help, I have deleted and reinstalled the app several times.

Casual Listener

The app crashes when I tap on the playback option on my iphone and there is no download option on my laptop as well even though I have premium membership, someone please help, I have deleted and rein...

RajKumar99

Casual Listener

339 Views

2 replies

0 likes

  • 339 Views
  • 2 replies
  • 0 likes

Superuser Contribution songs in my playlist end without going to the next song

So when I'm randonly listening to songs on my playlist, there is always one song that won't start by itself and won't go to the next song after playing.

Regular

So when I'm randonly listening to songs on my playlist, there is always one song that won't start by itself and won't go to the next song after playing.

ZullyB

Roadie

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Suggested and Skips

I hardly ever get the 6 skips from the Spotify Free subscription, and even though I turned off automatic play, t still plays suggested songs, not my playlist. I've had so many problems with Spotify lately, its surprising I haven't left them yet. The ...

Newbie

I hardly ever get the 6 skips from the Spotify Free subscription, and even though I turned off automatic play, t still plays suggested songs, not my playlist. I've had so many problems with Spotify l...

limenum

Regular

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Can't find Spotify network

Unable to log in with this error message showing. Any ideas?

Newbie

Unable to log in with this error message showing. Any ideas?

169 Views

0 replies

0 likes

  • 169 Views
  • 0 replies
  • 0 likes

problemas para sincronizar

olá, estou tendo problemas para ouvir algumas musicas no iPhone , elas não aparecem com os nomes escritos em branco como as outras, e ao clicar aparece a mensagem: musica não baixada. se você é proprietário da musica, pode sincroniza-la de seu comput...

Newbie

olá, estou tendo problemas para ouvir algumas musicas no iPhone , elas não aparecem com os nomes escritos em branco como as outras, e ao clicar aparece a mensagem: musica não baixada. se você é propr...

856 Views

0 replies

1 likes

  • 856 Views
  • 0 replies
  • 1 likes

Volume too low on iPhone 7

Hi, i just bought Spotify premium for students, but I am actually regretting that. Whenever I try to listen to my playlist on my iPhone the volume is ridicously low, I can barely get songs' words. I've already try to look at the volume panel on my se...

Newbie

Hi, i just bought Spotify premium for students, but I am actually regretting that. Whenever I try to listen to my playlist on my iPhone the volume is ridicously low, I can barely get songs' words. I'...

Howardg23

Newbie

42767 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Shuffle Turns Off After 1 Song

Hi, I'm having a problem with my Spotify on my iPhone 6+. For a while Spotify was perfect, but for the last week and a half or so there's been this problem where I'll hit "Shuffle Play" and at the end of the first song, shuffle turns off and repeat t...

Newbie

Hi, I'm having a problem with my Spotify on my iPhone 6+.  For a while Spotify was perfect, but for the last week and a half or so there's been this problem where I'll hit "Shuffle Play" and at ...

251 Views

0 replies

0 likes

  • 251 Views
  • 0 replies
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Locate Itunes Account

My Spotify is accessing an old itunes account which I would LOVE to find out what it is! I checked under an older apple id and I can figure it out. Would love to access to this music!

Newbie

My Spotify is accessing an old itunes account which I would LOVE to find out what it is! I checked under an older apple id and I can figure it out. Would love to access to this music!

Tom

Community Legend

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

Spotify on iOS10 and Kenwood Excelon DDX594

Just started using a new Kenwood Excelon DDX594 in the car and running latest Spotify v8.4.3 on iOS 10.3.2 on iPhone 6+ using Bluetooth. The Kenwood head unit has a Spotify app installed on it. Note: this isn't a CarPlay featured head unit. Audio pla...

Music Fan

Just started using a new Kenwood Excelon DDX594 in the car and running latest Spotify v8.4.3 on iOS 10.3.2 on iPhone 6+ using Bluetooth.  The Kenwood head unit has a Spotify app installed on it....

evdude123

Newbie

8984 Views

13 replies

5 likes

  • 8984 Views
  • 13 replies
  • 5 likes

have to re-download entire library! non-existent customer support

I recently tried to contact a customer service representative going through Spotify's contact us-support algorithm, only to realize that there isn't an option to email anyone. Finally making my way through leads me to a chat where I posted the below ...

Newbie

I recently tried to contact a customer service representative going through Spotify's contact us-support algorithm, only to realize that there isn't an option to email anyone. Finally making my way t...

386 Views

0 replies

0 likes

  • 386 Views
  • 0 replies
  • 0 likes

Spotify playlist not cached, even if downloaded

I am using Spotify for iOS version 8.4.3.884 and since a couple of weeks I have the impression that the download/caching of the playlist (not the songs) has changed. Even for downloaded playlists, every time when I click on a playlist, the client see...

Casual Listener

I am using Spotify for iOS version 8.4.3.884 and since a couple of weeks I have the impression that the download/caching of the playlist (not the songs) has changed. Even for downloaded playlists, ev...

jefferybeene

Regular

601 Views

1 replies

1 likes

  • 601 Views
  • 1 replies
  • 1 likes

Scrooble offline on Spotify

I had an Android, but I changed to iPhone that last.fm app doesn't scrooble anything from other apps except Apple Music. I added my last.fm account on spotify but it just scrooble when I have Internet, how could I scrooble without? Like it keeps my l...

Newbie

I had an Android, but I changed to iPhone that last.fm app doesn't scrooble anything from other apps except Apple Music. I added my last.fm account on spotify but it just scrooble when I have Interne...

546 Views

0 replies

0 likes

  • 546 Views
  • 0 replies
  • 0 likes

My music won't play

This issue has been going on for about a month now. My music will play and then stop after 7-11 seconds. It doesn't pause it, it just literally doesn't play anymore no matter what i do.I removed my phone from offline devices and it fixed nothing.I lo...

Newbie

This issue has been going on for about a month now. My music will play and then stop after 7-11 seconds. It doesn't pause it, it just literally doesn't play anymore no matter what i do. I removed my...

taylorer

Newbie

563 Views

1 replies

0 likes

  • 563 Views
  • 1 replies
  • 0 likes