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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Iamtable

Visitor

278822 Views

58 replies

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Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

LeahfromNB

Newbie

178352 Views

509 replies

110 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

118722 Views

19 replies

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Permium aber keine Premium Funktionen

Ich habe von einigen Tagen wd mittels einer Aufladekarte zu Premium gewechselt, betrachte ich meinen Status steht in der App sowohl als auch im Netz das ich Permium nutze und wann das Abonnement endet, jedoch kann ich keine der Premium Funktionen nut...

Newbie

Ich habe von einigen Tagen wd mittels einer Aufladekarte zu Premium gewechselt, betrachte ich meinen Status steht in der App sowohl als auch im Netz das ich Permium nutze und wann das Abonnement ende...

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Local files on mobile

This dumb system is annoying me now I have all the files both on my phone and computer, I have created new firewall rules I have network sharing enabled completely, and I still cannot get the files onto my spotify playlist on my phone, am I being stu...

Newbie

This dumb system is annoying me now I have all the files both on my phone and computer, I have created new firewall rules I have network sharing enabled completely, and I still cannot get the files o...

441 Views

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Song not showing up on playlist on iphone

Put a local file song onto my playlist on mac. Can listen to it fine on there however the song doesn't even appear on my spotify mobile. Hasn't happened with other local files. Tried everything (i think).

Newbie

Put a local file song onto my playlist on mac. Can listen to it fine on there however the song doesn't even appear on my spotify mobile. Hasn't happened with other local files. Tried everything (i th...

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Sort playlist according to latest added songs, does not work anymore.

Since a few updates back, the sort playlist according to latest added songs does not work. My playlis contains 1420 songs and when sorting latest added, the song in the top is far away from the latest added.... Anyone else noticed this bug?

Regular

Since a few updates back, the sort playlist according to latest added songs does not work.   My playlis contains 1420 songs and when sorting latest added, the song in the top is far away from ...

vaux

Regular

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2 replies

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Data Usage

I was on a 20 hour car ride, I have a free subscription if that makes any difference, and Spotify only used 300MB out of my 2GB allowance, and it went from using 96KB per hour, to using 101MB per hour, how do I make the data usage go back down?

Newbie

I was on a 20 hour car ride, I have a free subscription if that makes any difference, and Spotify only used 300MB out of my 2GB allowance, and it went from using 96KB per hour, to using 101MB per hou...

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Solved!! Offline Devices Limit Trouble

I have frequently been getting the message about more than three offline devices and have had to constantly resync my phone. Is there anyway I can have all my devices de-synced, so I can start off with just my current phone? Thanks

Casual Listener

I have frequently been getting the message about more than three offline devices and have had to constantly resync my phone. Is there anyway I can have all my devices de-synced, so I can start off wi...

user-removed

Not applicable

10011 Views

40 replies

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Local Files replacing to spotify version

So I have some local files I added to my iPhone that I added with custom cover I made myself and they changed. Also some of the album names changed and on another Album there is no album title and no cover art eitherHere is the custom cover I made:ht...

Newbie

So I have some local files I added to my iPhone that I added with custom cover I made myself and they changed. Also some of the album names changed and on another Album there is no album title and no...

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Get premium

I have Spotify premium but It's like I don't have it because I get an ad saying "get it", Ask me to join me to premium and I can't change songs. Why?

Newbie

I have Spotify premium but It's like I don't have it because I get an ad saying "get it", Ask me to join me to premium and I can't change songs. Why?

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All playlists are gone

When I updated spotify on my iPad some months ago, I noticed that all my playlists were gone. It didn't bother me then because I still could listen to them on my iPhone...but now the same thing has happened here and all my playlists are gone and nowh...

Newbie

When I updated spotify on my iPad some months ago, I noticed that all my playlists were gone. It didn't bother me then because I still could listen to them on my iPhone...but now the same thing has h...

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Playing music at the same time

Why can't more than one person be on the Spotify app playing music at once?!

Casual Listener

Why can't more than one person be on the Spotify app playing music at once?!

Hubo

Community Legend

563 Views

3 replies

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Superuser Contribution Different songs in the same playlist

Hi! I have Spotify Premium and I listen it in two iOS devices (iPhone and ipad). I've uploaded some songs that couldn't find in the app and I can see and listen to them in my ipad but not in my iPhone. How can I listen to the uploaded songs in my iPh...

Casual Listener

Hi! I have Spotify Premium and I listen it in two iOS devices (iPhone and ipad). I've uploaded some songs that couldn't find in the app and I can see and listen to them in my ipad but not in my iPhon...

beingmaru

Casual Listener

688 Views

2 replies

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Can't download Spotify app from App Store

Cant download appOPTIONSmhadlowmhadlow Music Fan 3 hours agoI am having problems downloading the spotify app on my iPhone 6s. I have previously had spotify and have just upgrade my phone with Vodafone to include premium. The app is in cloud form in t...

Regular

Cant download app OPTIONS mhadlow mhadlow Music Fan 3 hours ago I am having problems downloading the spotify app on my iPhone 6s. I have previously had spotify and have just upgrade my phone with...

DenverWoody

Regular

7559 Views

6 replies

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Not all songs syncing from local files playlist

I have a couple playlists of local files where a handful of songs will not sync over to Spotify. The songs are on my computer, they play just fine from within Spotify desktop app, but when I add them to a playlist and sync it over on my iPhone, a few...

Roadie

I have a couple playlists of local files where a handful of songs will not sync over to Spotify. The songs are on my computer, they play just fine from within Spotify desktop app, but when I add them...

121229204

Newbie

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4 replies

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music cuts out

i am strating to hate the spotify app.... while at work on any a very good wifi, my music will stop playing few a few seconds ans then start again. this will happen for hours. please fix this.. apple music may be in my future.

Casual Listener

i am strating to hate the spotify app....  while at work on any a very good wifi, my music will stop playing few a few seconds ans then start again.    this will happen for hours.&nb...

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[iOS][Playlists] Spotify Carplay bug with nested playlists

Hi, When using Spotify with Apple Carplay, I have noticed that the Spotify app can't handle nested playlists. This is the view in my desktop client:When opening the playlists in the Carplay app, I can't browser any deeper into the structure than Egna...

Newbie

Hi,   When using Spotify with Apple Carplay, I have noticed that the Spotify app can't handle nested playlists. This is the view in my desktop client: When opening the playlists in the Ca...

WillCO

Regular

1906 Views

7 replies

5 likes

iOS
Playlists
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Queuing stopped working after update

I havent updated my apotify for about 3years I always believed in not upgrading since it was working perfectly fine but i thought 3 years is about time to update.. Im on the latest version and now i cant queue anything anymore im pissed on why i did ...

Newbie

I havent updated my apotify for about 3years I always believed in not upgrading since it was working perfectly fine but i thought 3 years is about time to update.. Im on the latest version and now i ...

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Spotify won't work on cellular data on my iPhone

I have an iPhone 6+ with Verizon. It has the latest update, Spotify has the latest update. I was using the app just fine until randomly, in the middle of a song, it just completely stopped working with cellular data. It won't even connect, it has the...

Casual Listener

I have an iPhone 6+ with Verizon. It has the latest update, Spotify has the latest update. I was using the app just fine until randomly, in the middle of a song, it just completely stopped working wi...

grixisdixis

Casual Listener

1592 Views

3 replies

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how to get recommendation under a playlist

Hey. before my spotify had song recomended to me on the bottom of every playlist, that was suppose to match my taste. But now its gone, how to i get that back?

Newbie

Hey. before my spotify had song recomended to me on the bottom of every playlist, that was suppose to match my taste. But now its gone, how to i get that back? 

meganh007

Community Legend

440 Views

1 replies

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How do I play local files on mobile devices?

I have Spotify Premium, and I downloaded some songs on my desktop and they're playing fine on there, but on my mobile device they're greyed-out and "unavailable". How do I listen to them on mobile?

Newbie

I have Spotify Premium, and I downloaded some songs on my desktop and they're playing fine on there, but on my mobile device they're greyed-out and "unavailable". How do I listen to them on mobile?

291 Views

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Solved!! Downloaded Playlist not appearing in Offline Library

I think the subject line pretty much sums this up but to explain further...I've downloaded the Baby Driver Soundtrack (actually a Playlist as I couldn't find official soundtrack). When I navigate to Playlists, Albums or Songs nothing appears in Offli...

Casual Listener

I think the subject line pretty much sums this up but to explain further...I've downloaded the Baby Driver Soundtrack (actually a Playlist as I couldn't find official soundtrack).   When I nav...

Gaytweenwolf

Music Fan

795 Views

1 replies

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