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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Jessifiy

Visitor

43249 Views

43 replies

10 likes

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  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

108714 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1625 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Casual Listener

301776 Views

62 replies

16 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

127729 Views

19 replies

38 likes

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Number not available?

Hello, I have a little problem. So Chris brown just released his new single, and if I want to play the song is says number not available. However everyone around me can play that song except for me? Why is this?

Newbie

Hello, I have a little problem. So Chris brown just released his new single, and if I want to play the song is says number not available. However everyone around me can play that song except for me? ...

277 Views

0 replies

0 likes

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Solved!! I can't "accept" the updated terms for the privacy policy. There is no "accept" option anywhere.

I have a huge pop up message on my Spotify (iphone 6) and it wants me to "accept" the updated terms for the privacy policy. I have read both the Terms and Conditions and the Privacy Policy now about 50 times. I swear there is no "accept" option to pr...

Casual Listener

I have a huge pop up message on my Spotify (iphone 6) and it wants me to "accept" the updated terms for the privacy policy. I have read both the Terms and Conditions and the Privacy Policy now about ...

liasuperstar

Newbie

3445 Views

3 replies

0 likes

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Superuser Contribution Local files problem

I own a mac pro and an iphone 7, both of them connected to the same wifi network.I have a few local files and downloaded it on my phone a long time ago already... It was working just fine, but now the local files don't play on my phone anymore, even ...

Visitor

I own a mac pro and an iphone 7, both of them connected to the same wifi network. I have a few local files and downloaded it on my phone a long time ago already... It was working just fine, but...

user-removed

Not applicable

1104 Views

6 replies

2 likes

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  • 6 replies
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Access to locally stored files on my computer on my Iphone?

Hello, I have created a playlist on my laptop in Spotify that also contains files that are locally stored on my harddisk (and not available on Spitify). I can play this playlist from my computer and can find it on my Iphone. On my Iphone, hower, the ...

Newbie

Hello,  I have created a playlist on my laptop in Spotify that also contains files that are locally stored on my harddisk (and not available on Spitify). I can play this playlist from my c...

317 Views

0 replies

0 likes

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Music skipping like a broken record

When I connect my iPhone to my Toyota 4Runner, the music skips like a broken record. This has been going on for about 2 weeks now and i can no longer listen to music in my car. Any suggestions?

Newbie

When I connect my iPhone to my Toyota 4Runner, the music skips like a broken record.  This has been going on for about 2 weeks now and i can no longer listen to music in my car.  Any sugges...

366 Views

0 replies

0 likes

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Why i can’t see the song ?

Hi,I was wondering that why can’t i see the song on the album and also some of my songs on my playlists become unplayable.

Visitor

Hi, I was wondering that why can’t i see the song on the album and also some of my songs on my playlists become unplayable.

280 Views

0 replies

0 likes

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Facebook will not link to Spotify Account

Hello!I'm trying to connect my Facebook page to my Spotify account so that I can find my friends. But when click on 'find friends' and the Facebook app opens and I grant access permission but nothing seems to happen, it just returns to the 'find frie...

Newbie

Hello! I'm trying to connect my Facebook page to my Spotify account so that I can find my friends. But when click on 'find friends' and the Facebook app opens and I grant access permission but not...

253 Views

0 replies

0 likes

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Problems in music player.

Hi,Yesterday I became a premium user. I downloaded a playlist to listen offline. However, my music player does not allow me to move to the next song and every time an image appears with this message:"You have discovered a Premium feature!Get your fre...

Newbie

Hi, Yesterday I became a premium user. I downloaded a playlist to listen offline. However, my music player does not allow me to move to the next song and every time an image appears with this messag...

306 Views

0 replies

0 likes

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Spotify funciona solo

Hola!Tengo cuenta Spotify Premium y hace unos días que va completamente solo. Se salta una canción a otra o cuando pongo una canción a los segundos se para y al rato vuelve a sonar. Alguna ayuda????Muchísimas gracias de antemano!!

Newbie

Hola! Tengo cuenta Spotify Premium y hace unos días que va completamente solo. Se salta una canción a otra o cuando pongo una canción a los segundos se para y al rato vuelve a sonar. Alguna ayuda???...

Mercedes80

Newbie

530 Views

1 replies

0 likes

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  • 1 replies
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Poor connection - downloaded songs get deleted on startup.

Because you do not answer in this topic: https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/spotifyiOS/page/16/thread-id/30283 I am creating a new one (and will continue to make new ones). I found out that on poor connection (GPRS, ...

Music Fan

Because you do not answer in this topic:   https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/spotifyiOS/page/16/thread-id/30283   I am creating a new one (and will co...

3ugeene

Music Fan

625 Views

2 replies

0 likes

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Solved!! I can't find some users and they can't find me.

I want to follow some friends, but I write their user name and Spotify can't find them, also they can't find me to follow. Thank you. David.

Casual Listener

I want to follow some friends, but I write their user name and Spotify can't find them, also they can't find me to follow.    Thank you.   David. 

mrw37

Newbie

10684 Views

8 replies

0 likes

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Extended caching for spotty cell service

I visit many areas that have spotty cell service on T-mobile and At&t.Spotify's no-network cache is just a bit too small with some of the dead spots in Illinois. Data rates are anywhere between .1 and 1.5mbps or up to 100mpbs and vary wildly as the m...

Casual Listener

I visit many areas that have spotty cell service on T-mobile and At&t. Spotify's no-network cache is just a bit too small with some of the dead spots in Illinois.   Data rates are anywher...

518 Views

0 replies

0 likes

Improvement Suggestion
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Solved!! Premium but limited skips

I have premium Spotify via Vodafone for a while now (it says premium in my account overview) but I'm currently only allowed to have limited skips for some reason? I've logged out and re-logged in and also deleted and re-installed the app but doesn't ...

Casual Listener

I have premium Spotify via Vodafone for a while now (it says premium in my account overview) but I'm currently only allowed to have limited skips for some reason? I've logged out and re-logged in and...

ayshapatel95

Casual Listener

810 Views

1 replies

0 likes

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  • 1 replies
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PREMIUM on iPhone

Hello. I've started premium account and cannot skip more than 5 songs on mobile (iphone). Why?

Newbie

Hello. I've started premium account and cannot skip more than 5 songs on mobile (iphone). Why?

794 Views

0 replies

0 likes

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Songs not playing in airplane mode

Hi, I downloaded Spotify today and got premium, made some playlists and downloaded them. However, they do not play when I put my iPhone 6s in airplane mode, or when I put Spotify in offline mode - they only play when I have an internet connection. Ho...

Newbie

Hi, I downloaded Spotify today and got premium, made some playlists and downloaded them. However, they do not play when I put my iPhone 6s in airplane mode, or when I put Spotify in offline mode - th...

CharlotteH96

Newbie

2802 Views

1 replies

0 likes

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Saving Albums but not Downloading it

How do I save a full album under the "albums" on my computer or iphone without it going into my library? Right now I've just made playlists for albums but it's really annoying. Right now all that shows up if I go look under the artist are certain son...

Visitor

How do I save a full album under the "albums" on my computer or iphone without it going into my library? Right now I've just made playlists for albums but it's really annoying.   Right now all...

311 Views

0 replies

0 likes

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Solved!! Cover Arts Issues (iOS)

First, I'd like to say finally thank you for the latest iOS update. I've been out of my mind lately using Spotify with it's slowness and constent crashing. However, there are still a couple of things things I'm not quite so happy about regardings Cov...

Music Fan

First, I'd like to say finally thank you for the latest iOS update. I've been out of my mind lately using Spotify with it's slowness and constent crashing. However, there are still a couple of things...

Carolina_1522

Newbie

13562 Views

37 replies

3 likes

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  • 3 likes

Downloaded content constantly disappears

Hi,Ever since getting Spotify premium in May, my downloaded (and sometimes saved content as well) has been "wiped" seven or eight times.It seems arbitrary and I've tried to find a pattern, it usually happens when I go online (usually keep offline whe...

Casual Listener

Hi, Ever since getting Spotify premium in May, my downloaded (and sometimes saved content as well) has been "wiped" seven or eight times. It seems arbitrary and I've tried to find a pattern, it...

leitosalma

Regular

690 Views

3 replies

0 likes

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Downloads deleted

Twice in 2 days all my songs that I've downloaded to play offline have disappeared. Typically this happens every 2 weeks and I have to go through and download them again. The only place they are saved is my iPhone. I'm getting fed up with this. Pleas...

Newbie

Twice in 2 days all my songs that I've downloaded to play offline have disappeared. Typically this happens every 2 weeks and I have to go through and download them again. The only place they are save...

leitosalma

Regular

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
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View all Downloaded music (iPhone)

I have an iPhone with the latest versions but still I don't see the download "menu". Some of my friends have the download menu and have iPhones.. why?I have to go into the for example album list and filter on downloaded albums, and then into the play...

Casual Listener

I have an iPhone with the latest versions but still I don't see the download "menu". Some of my friends have the download menu and have iPhones.. why? I have to go into the for example album list an...

Maxim

Spotify Star

394 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes