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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48313 Views
  • 15 replies
  • 36 likes
  • 48313 Views
  • 15 replies
  • 36 likes

I-phone and I-pad with Spotify and Volvo Sensus using Lightning

Hi Chris,You have got this totally wrong you wrote in the original Therese.In our cars there are no headsets involved. So when you are talking aboutupgrading the headset it is not applicable.So how you can close this issue is actually quite embarrasi...

  • Regular
  •  Hi Chris, You have got this totally wrong you wrote in the original Therese. In our cars there are no headsets involved. So when you are talking about upgrading the headset it is not appli...
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

How can i undo delete saved songs?

Hello!I have Spotify Premium and spend a lot of time offline, so i often have a few albums saved to play regardless. The problem is, it seems incredibly easy to accidentally delete a saved song --- it has already happened to me twice!The app doesn't ...

  • Casual Listener
  • Hello! I have Spotify Premium and spend a lot of time offline, so i often have a few albums saved to play regardless. The problem is, it seems incredibly easy to accidentally delete a saved song -...
  • michaelmf-br
  • Casual Listener
  • 371 Views
  • 1 replies
  • 1 likes
  • 371 Views
  • 1 replies
  • 1 likes

Local files from PC don't show up on iPhone

Okay so I have a premium account and I've had my local files synced on my iPhone for the longest time. Now when I got to add ONE single song from offline to my playlist, ALL of my local music just disappears from my playlist. Not just greyed out, com...

  • Newbie
  • Okay so I have a premium account and I've had my local files synced on my iPhone for the longest time. Now when I got to add ONE single song from offline to my playlist, ALL of my local music just di...
  • cri-baby
  • Newbie
  • 410 Views
  • 1 replies
  • 1 likes
  • local files
  • 410 Views
  • 1 replies
  • 1 likes

How to get Spotify to stop playing through USB?

I'm trying to charge my phone in the car while listening to music from Spotify through my headphones but it says that it is playing through "USB out". How can I switch the playback to headphones instead?

  • Newbie
  • I'm trying to charge my phone in the car while listening to music from Spotify through my headphones but it says that it is playing through "USB out". How can I switch the playback to headphones inst...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Downloaded songs keep geting deleted

Anyone else having this problem?All my downloaded songs keep getting deleted every couple of weeks.It's fing frustrating!!

  • Newbie
  • Anyone else having this problem? All my downloaded songs keep getting deleted every couple of weeks. It's fing frustrating!!
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Solved!! BMW Connected drive has limited functionality since Spotify app update

This looks to be the same issue as the Mini is having, since in essence they are the same BMW system, but thought i would start a new post for BMW owners. I have a BMW i3 with the ConnectedDrive system. Currently when i connect my iPhone to the car v...

Spotify Error.PNG
  • Regular
  • This looks to be the same issue as the Mini is having, since in essence they are the same BMW system, but thought i would start a new post for BMW owners.   I have a BMW i3 with the ConnectedD...
  • smartroadster
  • Newbie
  • 5590 Views
  • 15 replies
  • 2 likes
  • 5590 Views
  • 15 replies
  • 2 likes

Spotify makes iPhone battery drain really fast?

I've been an iPhone 6 user for exactly two months now, but I've been using Spotify on my iPhone for about a month and a half. For the past day or two, Spotify has made my iPhone heat up really quickly, meaning that it causes the battery to brain real...

  • Music Fan
  • I've been an iPhone 6 user for exactly two months now, but I've been using Spotify on my iPhone for about a month and a half. For the past day or two, Spotify has made my iPhone heat up really quickl...
  • 605 Views
  • 0 replies
  • 0 likes
  • battery
    draining
    heating
    iOS
    iphone
  • 605 Views
  • 0 replies
  • 0 likes

Paguei boleto,mas não liberaram o premium

Estou pagando o spotify há 2 meses e não estou tendo privilégio nenhum. Não consigo baixar musicas e nem álbuns mesmo estando online. Preciso de internet para ouvi-las. Quando aperto em "BAIXAR" aparece o que está em anexo, mas não adianta nada, pois...

  • Newbie
  • Estou pagando o spotify há 2 meses e não estou tendo privilégio nenhum. Não consigo baixar musicas e nem álbuns mesmo estando online. Preciso de internet para ouvi-las. Quando aperto em "BAIXAR" apar...
  • Elvis4
  • Newbie
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Downloading playlists

I changed from android to iPhone and I'm trying to download my playlist but it keeps stopping and it's a long way from being finished, is there a way to fix this or am I going to have to watch it the entire time, i have 1,015 songs with 900 to go

  • Newbie
  • I changed from android to iPhone and I'm trying to download my playlist but it keeps stopping and it's a long way from being finished, is there a way to fix this or am I going to have to watch it the...
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Spotify doesn't play songs in playlist

I have a free account on iOS and when I try to play my playlist it doesn't play any songs on said playlist. I've tried turning on and off the loop button (lower right corner) and turning off auto play - I also have more than 12 songs in the playlist....

  • Visitor
  • I have a free account on iOS and when I try to play my playlist it doesn't play any songs on said playlist. I've tried turning on and off the loop button (lower right corner) and turning off auto pla...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Probleme mit fremden Smartphone

Hallo Community,ich hab das Problem, dass ich derzeit viel Spotify höre und seit ein paar Tagen versucht immer ein Samsung Gerät SM-G530H bei mir Musik abzuspielen. Ich hab niemandem meine Logindaten gegeben und würde gerne dieses eine Gerät rauswerf...

  • Newbie
  • Hallo Community, ich hab das Problem, dass ich derzeit viel Spotify höre und seit ein paar Tagen versucht immer ein Samsung Gerät SM-G530H bei mir Musik abzuspielen. Ich hab niemandem meine Logindat...
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

how to load spotify directly to iPod Touch, version 5

I prefer dedicated devices and am not too swift at this stuff. I have an older iPod Touch, generation 5. I researched to see that I have to download Spotify's mobile app "to listen to local tracks." I don't know what local tracks means. My iPod is pr...

  • Newbie
  • I prefer dedicated devices and am not too swift at this stuff. I have an older iPod Touch, generation 5. I researched to see that I have to download Spotify's mobile app "to listen to local tracks." ...
  • Bubblegum_Dream
  • Casual Listener
  • 1430 Views
  • 1 replies
  • 0 likes
  • 1430 Views
  • 1 replies
  • 0 likes

No Playable Files

Hi, I used to be able to listen to songs in the car while driving. I connect my iPhone thru the USB cord that connects to the car stereo system, but starting last month, its saids No Playable Files every time I connect my iPhone to the cord.Does anyo...

  • Newbie
  • Hi, I used to be able to listen to songs in the car while driving. I connect my iPhone thru the USB cord that connects to the car stereo system, but starting last month, its saids No Playable Files e...
  • Bubblegum_Dream
  • Casual Listener
  • 17301 Views
  • 1 replies
  • 3 likes
  • 17301 Views
  • 1 replies
  • 3 likes

Spotify makes iPhone battery drain really fast?

I've been an iPhone 6 user for exactly two months now, but I've been using Spotify on my iPhone for about a month and a half. For the past day or two, Spotify has made my iPhone heat up really quickly, meaning that it causes the battery to brain real...

  • Music Fan
  • I've been an iPhone 6 user for exactly two months now, but I've been using Spotify on my iPhone for about a month and a half. For the past day or two, Spotify has made my iPhone heat up really quickl...
  • 643 Views
  • 0 replies
  • 0 likes
  • iOS
    iphone
    Spotify
  • 643 Views
  • 0 replies
  • 0 likes

Problema con reproducción playlist cada canción suena solo unos segundos

Hola en mi iPhone y iPad mis playlist suenan unos segundos entre 45 y 50 y luego pasa a la otra canción en modo de reproducción aleatoria, he reiniciado, reinstalado y persiste el problema

  • Newbie
  • Hola en mi iPhone y iPad mis playlist suenan unos segundos entre 45 y 50 y luego pasa a la otra canción en modo de reproducción aleatoria, he reiniciado, reinstalado y persiste el problema
  • 331 Views
  • 0 replies
  • 0 likes
  • 331 Views
  • 0 replies
  • 0 likes

Spotify app uses lots of megas

I deleted all downloaded songs, but Spotify still uses over 800 megas of memory. How can I free some of that space?

  • Casual Listener
  • I deleted all downloaded songs, but Spotify still uses over 800 megas of memory. How can I free some of that space?
  • Cacar
  • Casual Listener
  • 245 Views
  • 2 replies
  • 0 likes
  • 245 Views
  • 2 replies
  • 0 likes

Iphone 7

I have premium but on my new iphone 7 it shows only that I have the free subscription when I log in, any suggestions Mike

  • Newbie
  • I have premium but on my new iphone 7 it shows only that I have the free subscription when I log in, any suggestions   Mike
  • Hubo
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Songs keep on disappearing from my library

Hello, Spotify community! I have the premium version of the app, so I can download songs to my library. But I've been experiencing this annoying situation lately: my songs keep on being deleted, as if I had never downloaded them in the first place. I...

  • Newbie
  • Hello, Spotify community! I have the premium version of the app, so I can download songs to my library. But I've been experiencing this annoying situation lately: my songs keep on being deleted, as i...
  • 167 Views
  • 0 replies
  • 0 likes
  • 167 Views
  • 0 replies
  • 0 likes