Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

138534 Views

503 replies

108 likes

  • 138534 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

97678 Views

19 replies

38 likes

  • 97678 Views
  • 19 replies
  • 38 likes

Spotify deleting my downloaded playlists

Hello, Whenever I download any playlist, album, or song on Spotify on my iPhone, the app un-downloads the music and makes it offline again. I've tried rebooting the app and my phone. Any help would be appreciated. Thanks.

Newbie

Hello,   Whenever I download any playlist, album, or song on Spotify on my iPhone, the app un-downloads the music and makes it offline again. I've tried rebooting the app and my phone. Any hel...

408 Views

0 replies

0 likes

  • 408 Views
  • 0 replies
  • 0 likes

Shuffling same 6 songs...

Hi,I'm having this problem where when I'm shuffling on my phone (in a playlist of almost 400 songs) the duffle function plays the same 5 or 6 songs, in the same order round and round again. It keeps doing this until I quit out of the app and start t ...

Casual Listener

Hi, I'm having this problem where when I'm shuffling on my phone (in a playlist of almost 400 songs) the duffle function plays the same 5 or 6 songs, in the same order round and round again. It ke...

404 Views

0 replies

0 likes

  • 404 Views
  • 0 replies
  • 0 likes

Solved!! Local file appears but won't download

There are probably a lot of similar questions, but none of the solutions work for me problems nor are the problems exactly mine.So forgive me if this is "yet another one of them sync problems". I'm trying to sync local files to my iPhone but for some...

Regular

There are probably a lot of similar questions, but none of the solutions work for me problems nor are the problems exactly mine. So forgive me if this is "yet another one of them sync problems"...

stonekirby

Regular

31860 Views

12 replies

4 likes

local files
  • 31860 Views
  • 12 replies
  • 4 likes

Can't delete a song

I have this song stuck at the bottom of my saved music and I can't get rid of it. It stays there no matter what I try. I've tried to add it to my saved music and remove it and it still stays there. I've done about everything I could think of and it d...

Newbie

I have this song stuck at the bottom of my saved music and I can't get rid of it. It stays there no matter what I try. I've tried to add it to my saved music and remove it and it still stays there. I...

498 Views

0 replies

0 likes

saved music
  • 498 Views
  • 0 replies
  • 0 likes

Imported Songs not showing up on my iPad

I imported some songs on my pc and put them in a playlist, i can listen to them no problem on my pc but when i go to my iPad the playlist shows up, says it contains songs but when i open it its empty, any advice? Note: I have download the playlist on...

Newbie

I imported some songs on my pc and put them in a playlist, i can listen to them no problem on my pc but when i go to my iPad the playlist shows up, says it contains songs but when i open it its empty...

joacomarquez11

Casual Listener

543 Views

1 replies

0 likes

  • 543 Views
  • 1 replies
  • 0 likes

Solved!! Iphone spotify through car by aux cable or usb

I' m trying to use the spotify on car but not always I'm driving one with bluetooh or USB. So can I use it through aux cable? And even when I have the USB port it's not connecting. It does reckognize the phone but doesn't play anything. Is this an ip...

Casual Listener

I' m trying to use the spotify on car but not always I'm driving one with bluetooh or USB. So can I use it through aux cable? And even when I have the USB port it's not connecting. It does reckognize...

Nigga9

Casual Listener

7170 Views

2 replies

0 likes

  • 7170 Views
  • 2 replies
  • 0 likes

Logging in

I've just rejoined Spotify Premium, my account is showing as live but although I've deleted and re loaded the ipad app it won't accept my log in details although I know these are correct!

Newbie

I've just rejoined Spotify Premium, my account is showing as live but although I've deleted and re loaded the ipad app it won't accept my log in details although I know these are correct!  

Maxim

Spotify Star

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Cover art not showing in offline playlist

I have local files that are not on spotify which I have synced to my phone and the cover art doesn's show when I click an indivdual song. It's there on the playlist screen but not on each individual song. How do I get it show on each song?

Newbie

I have local files that are not on spotify which I have synced to my phone and the cover art doesn's show when I click an indivdual song. It's there on the playlist screen but not on each individual ...

263 Views

0 replies

0 likes

  • 263 Views
  • 0 replies
  • 0 likes

Student discount

I already pay for Spotify premium but need to switch to student premium.

Newbie

I already pay for Spotify premium but need to switch to student premium.

Nico

Community Legend

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Discover weekly not updating

I'm wondering why my Discover playlist doesn't update weekly anymore and I have a premium subscription. Makes me sad...

Casual Listener

I'm wondering why my Discover playlist doesn't update weekly anymore and I have a premium subscription. Makes me sad...

krispyr

Casual Listener

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

3Gb offline music, can't play

Hi there,On my iPhone, I see Spotify owns 3Gb of data. The app itself is just 75Mb, so this cached data should be music, right? Secondly I noticed Spotify eats mobile data like a hungry wolf. So playing those 3Gb music in 'Offline Mode' seems to be p...

Newbie

Hi there, On my iPhone, I see Spotify owns 3Gb of data. The app itself is just 75Mb, so this cached data should be music, right? Secondly I noticed Spotify eats mobile data like a hungry wolf. So pl...

507 Views

0 replies

0 likes

  • 507 Views
  • 0 replies
  • 0 likes

TOOL Local Music on Iphone

I want to be able to use JUST Spotify for my music. I have all my Tool albums downloaded locally on the Spotify desktop app (Windows 10) and have successfully downloaded local music onto my iPhone before. I added all of my Tool to a playlist, and the...

Newbie

I want to be able to use JUST Spotify for my music.  I have all my Tool albums downloaded locally on the Spotify desktop app (Windows 10) and have successfully downloaded local music onto my iP...

332 Views

0 replies

1 likes

  • 332 Views
  • 0 replies
  • 1 likes

Can't login using iPhone app

I currently have a Spotify Free account that I'm using on my desktop PC, no problems there. So today I installed the Spotify app on my iPhone 6, and I can't login using the app, but the desktop version plays fine. Whenever I tap on either CREATE NEW ...

Casual Listener

I currently have a Spotify Free account that I'm using on my desktop PC, no problems there. So today I installed the Spotify app on my iPhone 6, and I can't login using the app, but the desktop versi...

skinkehunden

Casual Listener

441 Views

2 replies

0 likes

  • 441 Views
  • 2 replies
  • 0 likes

Ad problems

The last three songs I've listened to have been immediately followed by 2-3 ads (ad, ad, ad, song, ad, ad ad, song, ad, ad, ad, song)

Newbie

The last three songs I've listened to have been immediately followed by 2-3 ads (ad, ad, ad, song, ad, ad ad, song, ad, ad, ad, song)

HeleneDahl

Newbie

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

Do anyone of y'all have a issue when you que multiple songs at once?

On the iPhone app I have a issue where when I que 5 or more songs at once and go to to view the que the bottom one will appear to have no title or artist (just a black space) I can view what song it is by rearranging the order but it is just kinda an...

Casual Listener

On the iPhone app I have a issue where when I que 5 or more songs at once and go to to view the que the bottom one will appear to have no title or artist (just a black space) I can view what song it ...

272 Views

0 replies

0 likes

  • 272 Views
  • 0 replies
  • 0 likes

Discover not updating weekly

Used to update weekly like clockwork but now it doesn't update for well over a week. What gives?

Casual Listener

Used to update weekly like clockwork but now it doesn't update for well over a week. What gives?

325 Views

0 replies

0 likes

  • 325 Views
  • 0 replies
  • 0 likes

Is the downloaded music treated as offline?

I'm curious if I download an artist's album on my phone but not switch on "Offline Mode" in Settings, does Spotify stop using a cellular network while listening this album and start using a cellular network when needed for other songs? Or is it alway...

Newbie

I'm curious if I download an artist's album on my phone but not switch on "Offline Mode" in Settings, does Spotify stop using a cellular network while listening this album and start using a cellular ...

272 Views

0 replies

1 likes

  • 272 Views
  • 0 replies
  • 1 likes

custom playlist cover doesnt show on mobile

i made custom covers for all my playlists when i put them on my computer they showed up fine and i checked on my phone and they were there aswell but a few hours later they changed back to the old covers i put on theredoes anyone know how to fix this...

Newbie

i made custom covers for all my playlists when i put them on my computer they showed up fine and i checked on my phone and they were there aswell but a few hours later they changed back to the old co...

276 Views

0 replies

0 likes

  • 276 Views
  • 0 replies
  • 0 likes

Offline music lost after being promted to re-logging in

This is the second time this has happened to me... When opening the iPhone (6s) app I was asked to log in (even though I didnt log out), but when logged back in all music saved for offline was showing as needing to be redownloaded. They green arrows ...

Casual Listener

This is the second time this has happened to me... When opening the iPhone (6s) app I was asked to log in (even though I didnt log out), but when logged back in all music saved for offline was s...

objetmagique

Casual Listener

630 Views

4 replies

0 likes

  • 630 Views
  • 4 replies
  • 0 likes

Spotify sound quality bad on iPad Air 2

Hello. Ever since the iOS 10.3.2 (and now 10.3.3) update, the sound quality I'm getting from Spotify seems to be rather bad through earphones on my iPad Air 2.What I've done to try fix this issue: Gone to Accessability in iTunes and made sure "Mono s...

Newbie

Hello.   Ever since the iOS 10.3.2 (and now 10.3.3) update, the sound quality I'm getting from Spotify seems to be rather bad through earphones on my iPad Air 2. What I've done to try fix t...

663 Views

0 replies

0 likes

  • 663 Views
  • 0 replies
  • 0 likes