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New iPhone Feature: Spotify Lock Screen widget

Now you can open Spotify on your iPhone even faster with the new Lock Screen widget! After you add the new Spotify widget to your Lock Screen, tapping on it will quickly open the Spotify app. So whether you're busy on the go, in the car, or at home, ...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 14332 Views
  • 1 replies
  • 1 likes
  • 14332 Views
  • 1 replies
  • 1 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Camila73
  • Visitor
  • 83302 Views
  • 125 replies
  • 33 likes
  • 83302 Views
  • 125 replies
  • 33 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 19406 Views
  • 8 replies
  • 0 likes
  • 19406 Views
  • 8 replies
  • 0 likes

Offline Playlists won't load

iPhone 6 - anyone know why my offline playlists won't load past about 50 songs at a time - takes minutes to load next songs as I scroll the list and is making the app unusable. Anyone got any ideas before I unsubscribe?

  • Newbie
  • iPhone 6 - anyone know why my offline playlists won't load past about 50 songs at a time - takes minutes to load next songs as I scroll the list and is making the app unusable. Anyone got any ideas b...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music not downloading

I use spotify premium on my iphone. After the recent software download my music was cutting out and scratchy in my car. So I uninstalled the Spotify app and reinstalled. Now my music is offline and will not download. Help!!! What can I do to get my m...

  • Visitor
  • I use spotify premium on my iphone.  After the recent software download my music was cutting out and scratchy in my car.  So I uninstalled the Spotify app and reinstalled.  Now my...
  • linlo
  • Newbie
  • 220 Views
  • 2 replies
  • 0 likes
  • 220 Views
  • 2 replies
  • 0 likes

Latest update 7.8.0 draining battery on iPhone 6 running iOS 10.2.1

I updated to Spotify version 7.8.0 yesterday and now it is massively draining my battery life while running in the background with the screen off. I use Spotify every day and can normally only need to charge it if i've been running other apps as well...

  • Casual Listener
  • I updated to Spotify version 7.8.0 yesterday and now it is massively draining my battery life while running in the background with the screen off.  I use Spotify every day and can normally only ...
  • kocheck
  • Newbie
  • 1566 Views
  • 19 replies
  • 4 likes
  • 1566 Views
  • 19 replies
  • 4 likes

Solved!! Cannot go online via 4g on iphone 5s

I am able to connect via wifi but when I use 4g it says I am offline and can't connect. I have gone through the troubleshooting and none of it has worked, I have also deleted and reinstalled the app. It is starting to be a pain as on the road a lot a...

  • Regular
  • I am able to connect via wifi but when I use 4g it says I am offline and can't connect. I have gone through the troubleshooting and none of it has worked, I have also deleted and reinstalled the app....
  • martheaa_aa
  • Newbie
  • 1395 Views
  • 5 replies
  • 0 likes
  • 1395 Views
  • 5 replies
  • 0 likes

Automatic switch song

Brief description of the issue: During playlist playback the song will switch to random Thai songs that i have never listened to. It is very hard to reproduce as the song change is random.Steps to reproduce the issue:I listen to ANY playlist in my li...

  • Newbie
  • Brief description of the issue:  During playlist playback the song will switch to random Thai songs that i have never listened to.  It is very hard to reproduce as the song change is random...
  • Jacob
  • Community Legend
  • 712 Views
  • 1 replies
  • 0 likes
  • 712 Views
  • 1 replies
  • 0 likes

Fallo de plan familiar

Estaba en un plan familiar, y un día abrí mi spoty y me aparece que no soy premium, y todos los demas del plan familiar si tienen premium

  • Newbie
  • Estaba en un plan familiar, y un día abrí mi spoty y me aparece que no soy premium, y todos los demas del plan familiar si tienen premium
  • MattSuda
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Solved!! Acount premium

Please, I've already paid twice, and the deadline to activate my premium has already expired (5 days). what do I do? Besides everything I need my money back.

  • Newbie
  • Please, I've already paid twice, and the deadline to activate my premium has already expired (5 days). what do I do? Besides everything I need my money back.
  • Jacob
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Premium Spotify User in Thailand

Hi, I'm a premium Spotify user before moving to Thailand. But am unable to download it on my new iPhone. Can anyone help me please?

  • Newbie
  • Hi, I'm a premium Spotify user before moving to Thailand. But am unable to download it on my new iPhone. Can anyone help me please?
  • MattSuda
  • Spotify Star
  • 258 Views
  • 2 replies
  • 0 likes
  • 258 Views
  • 2 replies
  • 0 likes

spotify lässt sich nicht aus App Store herunterladen

Hallo zusammen,ich habe lange auf dem iPad spotify genutzt. Jetzt ist das App-Symbol weg und ich kann es aus dem AppStore nicht neu herunterladen. Kann mir jemand helfen?viele Grüße

  • Newbie
  • Hallo zusammen, ich habe lange auf dem iPad spotify genutzt. Jetzt ist das App-Symbol weg und ich kann es aus dem AppStore nicht neu herunterladen. Kann mir jemand helfen? viele Grüße 
  • 954 Views
  • 0 replies
  • 3 likes
  • 954 Views
  • 0 replies
  • 3 likes

New update flaw?

Is anyone else having an issue with the latest update? For some reason since I updated, randomly it will play a song, start the next song and after 1-2 seconds skip it and go to the next song. Sound familiar? Any solutions?

  • Casual Listener
  • Is anyone else having an issue with the latest update? For some reason since I updated, randomly it will play a song, start the next song and after 1-2 seconds skip it and go to the next song. Sound ...
  • Nhra1320fan
  • Casual Listener
  • 305 Views
  • 4 replies
  • 0 likes
  • 305 Views
  • 4 replies
  • 0 likes

Installing Previous iPad Version. Jailbreak Needed?

I'm going to concede that the iPad group makes up the smallest chunk of the user base and that maintaining that app took more time than someone decided it was worth. That said, having worked for software companies, I don't see the old version coming ...

  • Gig Goer
  • I'm going to concede that the iPad group makes up the smallest chunk of the user base and that maintaining that app took more time than someone decided it was worth. That said, having worked for soft...
  • badrowbot
  • Gig Goer
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Not enough space in "Discover" section on iPad - scrolling glitches

The "Discover" section is really difficult to use on iPad. Please see attached video. The "viewable space" is very tiny and does not let you see enough things at one time. This leads to lots of scrolling and due to the way the "panels" are, its easy ...

  • Roadie
  • The "Discover" section is really difficult to use on iPad. Please see attached video. The "viewable space" is very tiny and does not let you see enough things at one time. This leads to lots of ...
  • Hubo
  • Community Legend
  • 1634 Views
  • 15 replies
  • 0 likes
  • 1634 Views
  • 15 replies
  • 0 likes

Volume is going up and down when using iphone - uncontrollable, from zero to max... HORROR!

The volume is going up and down on itself - until maximum, which is an absolute desaster, I do not dare to turn on music anymore!I use an Iphone, newest.I bought Sonos two years ago, that was great. Since than I have the impression with every update ...

  • Casual Listener
  • The volume is going up and down on itself - until maximum, which is an absolute desaster, I do not dare to turn on music anymore! I use an Iphone, newest. I bought Sonos two years ago, that was gre...
  • Hubo
  • Community Legend
  • 4559 Views
  • 5 replies
  • 0 likes
  • 4559 Views
  • 5 replies
  • 0 likes

Can't access home or browse on iOS app

For the last couple of hours I've had trouble accessing the home, browse and search section of the Spotify app. It keeps coming up with 'an error occurred' , I'm only able to access songs in my libraryIve reset my phone, re installed Spotify, logged ...

  • Newbie
  • For the last couple of hours I've had trouble accessing the home, browse and search section of the Spotify app. It keeps coming up with 'an error occurred' , I'm only able to access songs in my libra...
  • Hubo
  • Community Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Playlists won't sync between devices

Hi, This is a really recent problem. I use Spotify on my laptop and on my phone and I usually edit playlist on my laptop. And I added some new songs to one of them, but the new songs are not showing up on my phone. Everything was fine until one day i...

  • Newbie
  • Hi,   This is a really recent problem. I use Spotify on my laptop and on my phone and I usually edit playlist on my laptop. And I added some new songs to one of them, but the new songs are not...
  • floridakilos
  • Newbie
  • 466 Views
  • 2 replies
  • 0 likes
  • 466 Views
  • 2 replies
  • 0 likes

Ik kan niet inloggen als familielid

Hoi, Ik heb vandaag een family abbo afgesloten en twee mensen toegevoegd. In de mail kan ik niet verder. Ik heb een code gekregen en druk dan op uitnodiging accepteren. Dan kom ik niet verder, want ik kom op een inlogpagina waar ik niet weet wat te d...

  • Casual Listener
  • Hoi,   Ik heb vandaag een family abbo afgesloten en twee mensen toegevoegd. In de mail kan ik niet verder. Ik heb een code gekregen en druk dan op uitnodiging accepteren. Dan kom ik niet verde...
  • swingslike
  • Casual Listener
  • 22563 Views
  • 4 replies
  • 1 likes
  • 22563 Views
  • 4 replies
  • 1 likes

Solved!! Playlist Autoplay

My playlists automatically replay at the end, to my annoyance and against my wishes. This has arisen during the last week, after an update by Spotify. I have 'autoplay' switched off but to no avail. I have switched off iPad then on again, to no avail...

  • Casual Listener
  • My playlists automatically replay at the end, to my annoyance and against my wishes. This has arisen during the last week, after an update by Spotify. I have 'autoplay' switched off but to no avail. ...
  • alanjohn
  • Casual Listener
  • 389 Views
  • 2 replies
  • 0 likes
  • 389 Views
  • 2 replies
  • 0 likes

Solved!! LOGIN FAILED: You've already created an account with this email address

Brief description of the issue:I have a new iPad, which I restored from the cloud, and have attempted to open Spotify and get the LOGIN FAILED as in my subject. Steps to reproduce the issue:First I did this:Opened APP and was asked to sign inThen I d...

  • Casual Listener
  • Brief description of the issue: I have a new iPad, which I restored from the cloud, and have attempted to open Spotify and get the LOGIN FAILED as in my subject.  Steps to reproduce the issu...
  • mb54
  • Newbie
  • 1311 Views
  • 5 replies
  • 0 likes
  • 1311 Views
  • 5 replies
  • 0 likes

Solved!! Can Spotify for iOS access local Apple Music files?

I've searched lots and haven't found a clear answer for this. I've read through https://support.spotify.com/us/using_spotify/playlists/listen-to-local-files/ which explains how to transfer music files from a desktop machine to the Spotify iOS app, bu...

  • Casual Listener
  • I've searched lots and haven't found a clear answer for this. I've read through   https://support.spotify.com/us/using_spotify/playlists/listen-to-local-files/   which explains how to t...
  • MattSuda
  • Spotify Star
  • 4071 Views
  • 3 replies
  • 0 likes
  • 4071 Views
  • 3 replies
  • 0 likes

Where did my playlists go?!

Help! I just got a new iphone 6 at the Apple Store. We saved everything in my iCloud, migrated it all over to my new iPhone, and now everything looks exactly the same on my phone, except i no longer have any of my playlists on Spotify! When i newly l...

  • Newbie
  • Help! I just got a new iphone 6 at the Apple Store. We saved everything in my iCloud, migrated it all over to my new iPhone, and now everything looks exactly the same on my phone, except i no longer ...
  • MattSuda
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes