Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

logofeveryt

Visitor

235404 Views

56 replies

13 likes

  • 235404 Views
  • 56 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

158088 Views

507 replies

108 likes

  • 158088 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Spotify Star

Rastereyes

Casual Listener

108123 Views

19 replies

38 likes

  • 108123 Views
  • 19 replies
  • 38 likes

My Daily Mix

I'm listening to one of the 'My Daily Mix' lists on my iphone and it will play the first few songs then go back to the beginning. Then it'll start playing each song twice in a row. When I go farther down and the list and select a song to play it'll p...

Newbie

I'm listening to one of the 'My Daily Mix' lists on my iphone and it will play the first few songs then go back to the beginning. Then it'll start playing each song twice in a row. When I go farther ...

274 Views

0 replies

0 likes

  • 274 Views
  • 0 replies
  • 0 likes

App randomly switches from my playlist to random foreign language playlist

Often when I'm listening to Spotify on my phone (iPhone 7), I have this problem: I am listening to a playlist that I have created, and it will switch mid song to a random foreign language (I think it's Korean?) playlist. This is driving me nuts, espe...

Casual Listener

Often when I'm listening to Spotify on my phone (iPhone 7), I have this problem:   I am listening to a playlist that I have created, and it will switch mid song to a random foreign language (I...

JaimeNicole54

Casual Listener

558 Views

3 replies

2 likes

  • 558 Views
  • 3 replies
  • 2 likes

New phone, having Spotify issues

On my old phone, whenever I would add music to playlists they would automatically be added to the list of all songs in my library. With my new phone, my song list looks way off and any new songs I add to playlists are not being added to my song list....

Casual Listener

On my old phone, whenever I would add music to playlists they would automatically be added to the list of all songs in my library. With my new phone, my song list looks way off and any new songs I ad...

jnorris170

Community Legend

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

iPhone 6 and Bluetooth connection in the car resume problems

Hi, I have iPhone 6 with the most recent IOS and I have strange behaviour with the bluetooth connection between the car and the iPhone after I try to resume from the place I stoped.For example, I connect to the bluetooth in the car, play a playlist, ...

Casual Listener

Hi, I have iPhone 6 with the most recent IOS and I have strange behaviour with the bluetooth connection between the car and the iPhone after I try to resume from the place I stoped. For example, I c...

iGlev

Casual Listener

742 Views

2 replies

1 likes

  • 742 Views
  • 2 replies
  • 1 likes

Controles com vida prória no Iphone 5S

Estou tendo problemas com o aplicativo do Spotify no Iphone. De uns dias pra cá, quando eu abro o aplicativo e bloqueio a tela, ele pausa as músicas, retrocede, pula, dá play de novo, e mais um monte de coisas, sem que eu esteja controlando pelo fone...

Newbie

Estou tendo problemas com o aplicativo do Spotify no Iphone. De uns dias pra cá, quando eu abro o aplicativo e bloqueio a tela, ele pausa as músicas, retrocede, pula, dá play de novo, e mais um monte...

206 Views

0 replies

0 likes

  • 206 Views
  • 0 replies
  • 0 likes

Solved!! I can't "accept" the updated terms for the privacy policy. There is no "accept" option anywhere.

I have a huge pop up message on my Spotify (iphone 6) and it wants me to "accept" the updated terms for the privacy policy. I have read both the Terms and Conditions and the Privacy Policy now about 50 times. I swear there is no "accept" option to pr...

Casual Listener

I have a huge pop up message on my Spotify (iphone 6) and it wants me to "accept" the updated terms for the privacy policy. I have read both the Terms and Conditions and the Privacy Policy now about ...

liasuperstar

Newbie

2956 Views

3 replies

0 likes

  • 2956 Views
  • 3 replies
  • 0 likes

iPhone 6 doesn't stream over LTE

I saw many many people have this problem on different platforms, but there hasn't been a real solution as far I've seen it. iPhone 6 of my girlfriend works perfectly while on Wifi, on LTE spotify says: you're offline. Tried to reset, network reset, r...

Regular

I saw many many people have this problem on different platforms, but there hasn't been a real solution as far I've seen it.   iPhone 6 of my girlfriend works perfectly while on Wifi, on LTE sp...

1285559434

Regular

331 Views

2 replies

0 likes

  • 331 Views
  • 2 replies
  • 0 likes

NO OPTION TO CONNECT SOUNDHOUND TO SPOTIFY (IOS)

Hi. I have a question, I do not have any option to connect soundhound to spotify and also, there is no pop up or anything that will let me connect spotify to soundhound. Please help me..

Casual Listener

Hi. I have a question, I do not have any option to connect soundhound to spotify and also, there is no pop up or anything that will let me connect spotify to soundhound. Please help me..

589 Views

0 replies

2 likes

  • 589 Views
  • 0 replies
  • 2 likes

volumen bajo y distorsión em canciones

Hola.Tengo un problema con la app en mi iPhone 5s, las canciones (todas) suenan a muy bajo volumen, tengo que subir todo el volume. Para que sean inteligibles las canciones y cuando subo mucho el volumen se escuchan como distorsionadas.Pensé que se a...

Newbie

Hola. Tengo un problema con la app en mi iPhone 5s, las canciones (todas) suenan a muy bajo volumen, tengo que subir todo el volume. Para que sean inteligibles las canciones y cuando subo mucho el v...

nicoariffo

Newbie

1274 Views

2 replies

0 likes

  • 1274 Views
  • 2 replies
  • 0 likes

Superuser Contribution Won't let me play select songs

Whenever I click on a song (I have premium btw) it won't let me play it. (This only happens with a few songs )

Newbie

Whenever I click on a song (I have premium btw) it won't let me play it. (This only happens with a few songs )

ZullyB

Roadie

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Recommended music

Ever since I updated the app it won't play any of the music on my playlist, it strictly plays recommended music. How can I get it to stop?

Newbie

Ever since I updated the app it won't play any of the music on my playlist, it strictly plays recommended music. How can I get it to stop?

user-removed

Not applicable

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Solved!! How to delete songs from playlist from song screen?

Hi,I have a problem that when I shuffle my playlist, I often find songs I never listen to anymore. There is maybe 5-600 songs in the playlist.It is way to cumbersome to start looking through all those songs to find the one I want to delete.Is there a...

Casual Listener

Hi, I have a problem that when I shuffle my playlist, I often find songs I never listen to anymore. There is maybe 5-600 songs in the playlist. It is way to cumbersome to start looking through all ...

MattSuda

Spotify Star

979 Views

3 replies

0 likes

  • 979 Views
  • 3 replies
  • 0 likes

how to change playlist cover

with this new update i can't seem to find where i can change the cover of my playlist. Help please?

Newbie

with this new update i can't seem to find where i can change the cover of my playlist. Help please? 

jnorris170

Community Legend

3147 Views

1 replies

0 likes

  • 3147 Views
  • 1 replies
  • 0 likes

Solved!! Spotify App looks different, won't make playlists or open music library

Hi, I downloaded Spotify to my mom's LG G3 today only to find that her app looks completely different. She only has three menu options. It has "Mixes," "Home," and "Search." There is no music library and no playlists. Everything gets put into a mix a...

Casual Listener

Hi, I downloaded Spotify to my mom's LG G3 today only to find that her app looks completely different. She only has three menu options. It has "Mixes," "Home," and "Search." There is no music library...

Torex

Newbie

4041 Views

4 replies

0 likes

  • 4041 Views
  • 4 replies
  • 0 likes

Solved!! downloading spotify for ios 6.1.6

is there any way to download Spotify on ios 6.1.6 whenever I try to install it says it's only available for ios 8 and then doesn't appear in my purchased any help would be appreciated.

Regular

is there any way to download Spotify on ios 6.1.6 whenever I try to install it says it's only available for ios 8 and then doesn't appear in my purchased any help would be appreciated.  &nb...

hamish132

Regular

15998 Views

2 replies

0 likes

  • 15998 Views
  • 2 replies
  • 0 likes

Re: Spotify on iphone

Have an apple 6s...how do I get the tracks from an album that I've "saved to my library" to play in the order shown on album, instead of being "shuffled" all the time - or is that just the way it is w/Spotify. This DOESN'T happen when I use my phone ...

Newbie

Have an apple 6s...how do I get the tracks from an album that I've "saved to my library" to play in the order shown on album, instead of being "shuffled" all the time - or is that just the way it is ...

Jacob

Community Legend

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

pc/iphone

a reproduçao da musica para a cada faixa e no conputador pede pra reiniciar a cada minuto o primeiro problema e no iphone 4 e o segundo problema esta acontecendo no conputador da lg por favor me ajudem A music playback for a band and not a connector ...

Newbie

a reproduçao da musica para a cada faixa  e no conputador pede pra reiniciar a cada minuto o primeiro problema e no iphone  4 e o segundo problema esta acontecendo no conputador da lg por f...

227 Views

0 replies

0 likes

  • 227 Views
  • 0 replies
  • 0 likes

Playlist recover

How do I recover my playlist, I really need it back. I tried recovering it from the web browser it says error.

Newbie

How do I recover my playlist, I really need it back. I tried recovering it from the web browser it says error.

gsoul3

Gig Goer

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

music stops plying at the end of each song

i am listen to my music but at the end of each song it stops. the only way for me to get to the next song is to hit the skip botton. why is this happening?

Casual Listener

i am listen to my music but at the end of each song it stops.  the only way for me to get to the next song is to hit the skip botton.  why is this happening?

kipnosky

Music Fan

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Solved!! App frozen

1. I have a iPhone 5s2. Spotify app is dark/black and cant be open or deleted.3. Therfore I cant use it nor reinstall it, since I cant delete it.

Casual Listener

1. I have a iPhone 5s 2. Spotify app is dark/black and cant be open or deleted. 3. Therfore I cant use it nor reinstall it, since I cant delete it.

Pratisk

Casual Listener

2179 Views

2 replies

0 likes

  • 2179 Views
  • 2 replies
  • 0 likes