Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37164 Views
  • 15 replies
  • 36 likes
  • 37164 Views
  • 15 replies
  • 36 likes

Solved!! delete downloaded songs

How do i delete songs that I have downloaded from Spotify to play offline when there is no option to go offline?

  • Casual Listener
  • How do i delete songs that I have downloaded from Spotify to play offline when there is no option to go offline?
  • MartinStoichkov
  • Community Legend
  • 1621 Views
  • 3 replies
  • 0 likes
  • 1621 Views
  • 3 replies
  • 0 likes

Spotify deleting music

Since upgrading to an iPhone 7 every time I turn my phone off I am logged out of Spotify and all my downloaded playlists are deleted meaning I have to re download the songs again. I have rebooted, restored my iPhone, reinstalled spotify and deleted a...

  • Newbie
  • Since upgrading to an iPhone 7 every time I turn my phone off I am logged out of Spotify and all my downloaded playlists are deleted meaning I have to re download the songs again. I have rebooted, re...
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

Downloads entry in Your Library menu missing for Family account

I have recently purchased the Family account for myself and my girlfriend. We both are able to download songs for offline use but in my iOS app I have Downloads entry in Your Library menu but on her iPhone this entry doesn't appear. Is there a fix?

  • Newbie
  • I have recently purchased the Family account for myself and my girlfriend. We both are able to download songs for offline use but in my iOS app I have Downloads entry in Your Library menu but on her ...
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

The music on my iPad works but it doesn't on my phone.

On my phone I can't play music it won't let me choose a song and the names of the songs are in grey. But it works fine on my laptop and iPad.

  • Newbie
  • On my phone I can't play music it won't let me choose a song and the names of the songs are in grey. But it works fine on my laptop and iPad.
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Song list starts over

This is a puzzler, I cannot figure it out.Every morning when I go to work, I jump in the truck and it auto connects to Bluetooth, which starts Spotify. This is usually the last normal thing that happens. Spotify will finish the last song it was playi...

  • Newbie
  • This is a puzzler, I cannot figure it out. Every morning when I go to work, I jump in the truck and it auto connects to Bluetooth, which starts Spotify. This is usually the last normal thing that ...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Account used by someone else

Hey y'all,first of all i want to apologise for my bad english but i really hope that someone is able to help me. A person that i know uses my Account. I changed my email and password but how do i know that this person can still hear music because he ...

  • Newbie
  • Hey y'all, first of all i want to apologise for my bad english but i really hope that someone is able to help me. A person that i know uses my Account. I changed my email and password but how do i k...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Can't see artists saved in my music.

So i have hundreds of songs saved in my music. I can see the songs, I can see the albums, but I cant view my music sorted by artist. Thus, I cannot listen to my saved songs from a particular artist. I have had this problem for months and I am ready t...

  • Casual Listener
  • So i have hundreds of songs saved in my music. I can see the songs, I can see the albums, but I cant view my music sorted by artist. Thus, I cannot listen to my saved songs from a particular artist. ...
  • 287 Views
  • 0 replies
  • 0 likes
  • 287 Views
  • 0 replies
  • 0 likes

Can't see my Artists list

Brief description of the issue:When I select Artist in the list, I get an empty view saying that I have no Artists and it offers me to Browse some. Wrong. I have a ton of artists saved. I just can't remove the filter I have selected before frome that...

  • Casual Listener
  • Brief description of the issue: When I select Artist in the list, I get an empty view saying that I have no Artists and it offers me to Browse some. Wrong. I have a ton of artists saved. I just can'...
  • ianlestat
  • Casual Listener
  • 1938 Views
  • 2 replies
  • 2 likes
  • bug artist
    bug list
    filter
  • 1938 Views
  • 2 replies
  • 2 likes

:)

I think my issue has sorted itself out, but I’m not sure how to delete this post...

  • Newbie
  • I think my issue has sorted itself out, but I’m not sure how to delete this post...
  • 284 Views
  • 0 replies
  • 1 likes
  • 284 Views
  • 0 replies
  • 1 likes

Lowering phone volume from computer?

Concept: Me, cozy in my blanket cocoon, using my computer to browse Spotify. I'm playing music through my phone that's hooked up to speakers across the room. When I try to lower the volume on my phone from my computer, nothing happens. It works perfe...

  • Regular
  • Concept: Me, cozy in my blanket cocoon, using my computer to browse Spotify. I'm playing music through my phone that's hooked up to speakers across the room. When I try to lower the volume on my...
  • 315 Views
  • 0 replies
  • 0 likes
  • 315 Views
  • 0 replies
  • 0 likes

New Ipad outside the USA

I have a USA based Spotify account, but am currently living outside the USA. I just bought a new ipad and because the apple id I have is outside the USA, It won't let me download the Spotify app.....I'm afraid to change the copuntry in my apple id fo...

  • Casual Listener
  • I have a USA based Spotify account,  but am currently living outside the USA. I just bought a new ipad and because the apple id I have is outside the USA, It won't let me download the Spotify ap...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Solved!! Getting disconnected as someone else is using my account

I have logged into my account and cleared everything, logged in again and am still getting forced off

  • Casual Listener
  • I have logged into my account and cleared everything, logged in again and am still getting forced off
  • Motonanny
  • Casual Listener
  • 410 Views
  • 2 replies
  • 0 likes
  • 410 Views
  • 2 replies
  • 0 likes

Spotify Keeps thinking I'm roaming

One of the members in my family plan that has an iPhone keeps getting a roaming error. The family memeber lives within the US and has their location set to the US. Is there a reason for this?

  • Regular
  • One of the members in my family plan that has an iPhone keeps getting a roaming error. The family memeber lives within the US and has their location set to the US. Is there a reason for this?
  • Bittencourt
  • Spotify Star
  • 802 Views
  • 8 replies
  • 0 likes
  • iOS
    iphone
    roaming
  • 802 Views
  • 8 replies
  • 0 likes

playing the wrong song?

so this morning me and my brother were listening to pink season by pink guy (as a joke, really) and it said it was playing furr when it was playing a fried noodles. it wasn't a playlist, but the actual album. it doesn't bother me because it's only th...

  • Newbie
  • so this morning me and my brother were listening to pink season by pink guy (as a joke, really) and it said it was playing furr when it was playing a fried noodles. it wasn't a playlist, but the actu...
  • superman8208
  • Newbie
  • 1021 Views
  • 4 replies
  • 3 likes
  • 1021 Views
  • 4 replies
  • 3 likes

Can't sync a file to phone for offline play.

The other day I added two files to a playlist in order to get them to play on my phone. One went over to my phone, the other didn't. I've tried toggling the download, restarting, etc., everything short of reinstalling the app. What else can I do to g...

  • Casual Listener
  • The other day I added two files to a playlist in order to get them to play on my phone. One went over to my phone, the other didn't. I've tried toggling the download, restarting, etc., everything sho...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Player in iOS Safari?

Apple won't give back my AppleId for my iPhone despite giving them proof I bought the phone. Can I listen on Safari on my iPhone instead of the app?

  • Newbie
  • Apple won't give back my AppleId for my iPhone despite giving them proof I bought the phone. Can I listen on Safari on my iPhone instead of the app?
  • Yo_Ugly_Brotha1
  • Newbie
  • 1127 Views
  • 1 replies
  • 0 likes
  • 1127 Views
  • 1 replies
  • 0 likes

iPad app download disabled

Hi there, I have an A1396 ipad 2 and I cannot download the app from the apple appstore (the download button is grey and disabled). Software version is 9.3.5 (13G36). Do you have any ideas? I have googled and tried already software updating, start dow...

  • Newbie
  • Hi there,   I have an A1396 ipad 2 and I cannot download the app from the apple appstore (the download button is grey and disabled). Software version is 9.3.5 (13G36).   Do you hav...
  • 299 Views
  • 0 replies
  • 0 likes
  • 299 Views
  • 0 replies
  • 0 likes

My premium account isn't working in the app on my iphone

On my desktop my premium account is working, on the App on my Iphone not! And i have just one account with my facebook login.

  • Visitor
  • On my desktop my premium account is working, on the App on my Iphone not! And i have just one account with my facebook login.
  • kejt_
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

But premium cannot download anything and premium does not work at all

Paid for premium does not work keeps telling me to buy premium to get unlimited music and skip commercials can't even download and play off-line

  • Newbie
  • Paid for premium does not work keeps telling me to buy premium to get unlimited music and skip commercials can't even download and play off-line
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

iphone - displaying track time

Hi, please is there a trick or a setting how to display track time in the album tracklist in the iphone spotify app as displayed in the desktop version? I can see the "three dots" track setting on the right side but no time, didn't find in the settin...

  • Newbie
  • Hi, please is there a trick or a setting how to display track time in the album tracklist in the iphone spotify app as displayed in the desktop version? I can see the "three dots" track setting on th...
  • 240 Views
  • 0 replies
  • 1 likes
  • 240 Views
  • 0 replies
  • 1 likes