Announcements

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30825 Views

40 replies

9 likes

  • 30825 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95555 Views

115 replies

12 likes

Other
  • 95555 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1041 Views

0 replies

0 likes

iOS
  • 1041 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293938 Views

60 replies

15 likes

  • 293938 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123856 Views

19 replies

38 likes

  • 123856 Views
  • 19 replies
  • 38 likes

Songs keep on disappearing from my library

Hello, Spotify community! I have the premium version of the app, so I can download songs to my library. But I've been experiencing this annoying situation lately: my songs keep on being deleted, as if I had never downloaded them in the first place. I...

Newbie

Hello, Spotify community! I have the premium version of the app, so I can download songs to my library. But I've been experiencing this annoying situation lately: my songs keep on being deleted, as i...

295 Views

0 replies

0 likes

  • 295 Views
  • 0 replies
  • 0 likes

Pay Maya Not Acceptable

I used pay maya before to get the premium,and then I cancelled the premium serivce. When Im ready to get the premium, and enter the same details like before for payment, I get an error. See attached image.

Casual Listener

I used pay maya before to get the premium,and then I cancelled the premium serivce. When Im ready to get the premium, and enter the same details like before for payment, I get an error. See attached ...

Hubo

Community Legend

5983 Views

20 replies

1 likes

  • 5983 Views
  • 20 replies
  • 1 likes

Bug: Time of concerts

Hi,Just saw in the german version, that the time when a concert should start, is displayed in a wrong order. It should say: 12:00 Uhr

Roadie

Hi, Just saw in the german version, that the time when a concert should start, is displayed in a wrong order. It should say: 12:00 Uhr

320 Views

0 replies

0 likes

  • 320 Views
  • 0 replies
  • 0 likes

can't login to my premium account

I got a new phone and had to redownload the spotify app but now I have no idea what email or username I used for my premium account. So I need a real human person to help me either cancel my account from the outside or find my account and log into it...

Newbie

I got a new phone and had to redownload the spotify app but now I have no idea what email or username I used for my premium account. So I need a real human person to help me either cancel my account ...

kejt_

Community Legend

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Songs Won't Play on Spotify Mobile

So I'm really frustrated here. Some of the songs that I've imported into Spotify and that show up on Spotify on my desktop will not play on Spotify Mobile. I have some old songs that aren't in Spotify's library and I'm wondering if that could be why ...

Visitor

So I'm really frustrated here. Some of the songs that I've imported into Spotify and that show up on Spotify on my desktop will not play on Spotify Mobile. I have some old songs that aren't in S...

366 Views

0 replies

0 likes

  • 366 Views
  • 0 replies
  • 0 likes

Solved!! offline sync for iPhone

I have songs on my iPhone playlist that are greyed out. When I click on them, I get a note telling me to put on Offline Sync and be on the same wifi as my computer. I have looked all over the Spotify computer app and my iPhone app and cannot find any...

Music Fan

I have songs on my iPhone playlist that are greyed out.  When I click on them, I get a note telling me to put on Offline Sync and be on the same wifi as my computer.     I have looke...

kerrycmitchell

Music Fan

71077 Views

10 replies

2 likes

offline sync
  • 71077 Views
  • 10 replies
  • 2 likes

DOWNLOADING MUSIC

HELLO,I HAVE AN ANDROID PHONE AND I WANT TO KNOW HOW TO DOWNLOAD THE MUSIC FROM MY PLAYLIST TO MY PHONE

Newbie

HELLO, I HAVE AN ANDROID PHONE AND I WANT TO KNOW HOW TO DOWNLOAD THE MUSIC FROM MY PLAYLIST TO MY PHONE

Max44150

Casual Listener

601 Views

1 replies

0 likes

  • 601 Views
  • 1 replies
  • 0 likes

Solved!! Need to reboot Android phone to use Chromecast Audio

When I want to stream music from my Android phone (Galaxy S7 Edge with Android 7.0) to my Chromecast Audio, I often need to reboot my phone for Spotify to detect it. Anyone else has that issue? Is there a way to solve it? Thanks!

Visitor

When I want to stream music from my Android phone (Galaxy S7 Edge with Android 7.0) to my Chromecast Audio, I often need to reboot my phone for Spotify to detect it. Anyone else has that issue? Is th...

eduardourrejola

Regular

1250 Views

2 replies

1 likes

  • 1250 Views
  • 2 replies
  • 1 likes

Solved!! fddffttrty

trtrtrtyty

Casual Listener

trtrtrtyty

eduardourrejola

Regular

608 Views

1 replies

0 likes

  • 608 Views
  • 1 replies
  • 0 likes

Random shutdown

Ever since I signed up for premium service on my iPhone 5s, and began making a playlist, the App will play 4,5,6 songs, and then randomly shut down. Sometimes midsong. Very frustrating. No help to be found on App. Makes me wonder why I'm paying for p...

Visitor

Ever since I signed up for premium service on my iPhone 5s, and began making a playlist, the App will play 4,5,6 songs, and then randomly shut down. Sometimes midsong. Very frustrating. No help to be...

Soenarto

Newbie

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

sharing via SMS doesn't open app

I've hunted for a little bit looking for a possible solution but was unable to find anything. Issue: a friend sends a SMS share to me. I click the link and it takes me to the web browser for me to play the song or download the app. I already have the...

Casual Listener

I've hunted for a little bit looking for a possible solution but was unable to find anything.   Issue: a friend sends a SMS share to me. I click the link and it takes me to the web browser f...

danielleoz

Casual Listener

9029 Views

9 replies

4 likes

  • 9029 Views
  • 9 replies
  • 4 likes

Need help to redownload Spotify

For some reason my iPhone will not allow me to redownload Spotify after I deleted it for storage purposes. Spotify is no longer on my background on my iPhone, but it still appears when I go to manage storage and it asks if I want to delete app and al...

Newbie

For some reason my iPhone will not allow me to redownload Spotify after I deleted it for storage purposes. Spotify is no longer on my background on my iPhone, but it still appears when I go to manage...

271 Views

0 replies

0 likes

  • 271 Views
  • 0 replies
  • 0 likes

Solved!! Slow offline playlist Wi-Fi Sync - Spotify on iPhone 5

Hello, I am unsure why, but for some reason Wi-Fi sync appears to be very slow on my iPhone 5 when attempting to make my playlist "avaliable offline". I have an iPhone 4S aswell, which has remarkably fast Wi-Fi syncing, this is not the case for my iP...

Newbie

Hello,   I am unsure why, but for some reason Wi-Fi sync appears to be very slow on my iPhone 5 when attempting to make my playlist "avaliable offline". I have an iPhone 4S aswell, which has...

JUNGKOOKIE1234

Newbie

12630 Views

47 replies

0 likes

  • 12630 Views
  • 47 replies
  • 0 likes

I can't download music anymore.

Hy, I can't download music anymore. It says my library is full. But I deleted all files. I did download and reinstalled the app, but it still doesn't work. Neither on the iPhone nor on the iPad. If I cannot download the music a premium account actual...

Newbie

Hy, I can't download music anymore. It says my library is full. But I deleted all files. I did download and reinstalled the app, but it still doesn't work. Neither on the iPhone nor on the iPad. If I...

376 Views

0 replies

0 likes

  • 376 Views
  • 0 replies
  • 0 likes

CLEAR CACHE BUTTON IOS WHERE IS IT ????

NO WHEREEEE LOOOOL OR THIS IS VERY WELL HIDDEN !!!BETTER TO SCREW UP USERS BY DELETE AND REINSTALL AGAIN AND AGAIN!!!seriously guyz???Make an effort and create the button. This is annoying to delete the apps.

Newbie

NO WHEREEEE LOOOOL OR THIS IS VERY WELL HIDDEN !!! BETTER TO SCREW UP USERS BY DELETE AND REINSTALL AGAIN AND AGAIN!!! seriously guyz??? Make an effort and create the button. This is annoying to d...

507 Views

0 replies

0 likes

  • 507 Views
  • 0 replies
  • 0 likes

Solved!! My premium account I've had for over 2 years is now saying it's free

My premium account I've been usingFor 2 years is now saying it's a free account, all my play lists are gone and I can't do anything but shuffle 1 playlist. When I log onto my account online it says I have paid for my account. Not sure what is going o...

Casual Listener

My premium account I've been using For 2 years is now saying it's a free account, all my play lists are gone and I can't do anything but shuffle 1 playlist. When I log onto my account online it says...

Maxim

Spotify Star

861 Views

5 replies

0 likes

  • 861 Views
  • 5 replies
  • 0 likes

Queue on iPad is a disaster and needs major help

The queue feature, or lack thereof, on the iPad client is very frustrating. I like to use my iPad (not iPhone) so I can take calls, make calls, and perform other tasks on my iPhone without having the music stop if I watch a video from Twitter or Face...

Casual Listener

The queue feature, or lack thereof, on the iPad client is very frustrating.  I like to use my iPad (not iPhone) so I can take calls, make calls, and perform other tasks on my iPhone without havi...

MattSuda

Spotify Star

536 Views

2 replies

0 likes

  • 536 Views
  • 2 replies
  • 0 likes

Play Queue on iPad App?

Is it possible to see the entire play queue on the iPad app? I know how to add a song to the queue, but I haven't found a way to change the position of the next songs to be played yet. Thanks for any advice!Oliver

Casual Listener

Is it possible to see the entire play queue on the iPad app? I know how to add a song to the queue, but I haven't found a way to change the position of the next songs to be played yet.    ...

MattSuda

Spotify Star

2254 Views

2 replies

5 likes

  • 2254 Views
  • 2 replies
  • 5 likes

Earpods controls not working

Hi, After latest update i've found issue - my earpods stops working properly - i can control volume but middle button plays 'Music' app. CheersArtur

Newbie

Hi,  After latest update i've found issue - my earpods stops working properly - i can control volume but middle button plays 'Music' app.  Cheers Artur

680 Views

0 replies

0 likes

  • 680 Views
  • 0 replies
  • 0 likes

Spotify stops playing after a few seconds iOS 9.3 iPhone

This has been an ongoing issue through the last couple of iOS updates as well as Spotify updates (currently on Spotify 5.7.0). There seems to be no rhyme or reason to the issue. Many tracks will play for a few seconds, stop, and then not play again. ...

Visitor

This has been an ongoing issue through the last couple of iOS updates as well as Spotify updates (currently on Spotify 5.7.0). There seems to be no rhyme or reason to the issue. Many tracks will play...

autoplayfl

Newbie

1365 Views

4 replies

0 likes

  • 1365 Views
  • 4 replies
  • 0 likes