Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 52753 Views
  • 16 replies
  • 36 likes
  • 52753 Views
  • 16 replies
  • 36 likes

Como baixar música?

Alguém sabe explicar como é possível baixar música sem precisar criar playlist ou baixar o album todo? Eu entro em um album, salvo ele, porém não quero baixar todas as músicas para ouvir quando estiver off-line, apenas uma ou outra. Só que não é poss...

  • Newbie
  • Alguém sabe explicar como é possível baixar música sem precisar criar playlist ou baixar o album todo?  Eu entro em um album, salvo ele, porém não quero baixar todas as músicas para ouvir quand...
  • 10105 Views
  • 0 replies
  • 28 likes
  • 10105 Views
  • 0 replies
  • 28 likes

Premium disappeared

Have been on premium for over 12 months. All of a sudden my iPad shows I am just basic. Still premium on my iPhone?Log out and back in but problem persisting.Any solution?

  • Casual Listener
  • Have been on premium for over 12 months. All of a sudden my iPad shows I am just basic.  Still premium on my iPhone? Log out and back in but problem persisting. Any solution?
  • user-removed
  • Not applicable
  • 298 Views
  • 3 replies
  • 0 likes
  • 298 Views
  • 3 replies
  • 0 likes

Let it happen - Tame Impala

This song is supposed to be 4:17 minutes long according to their youtube video, but the song is 7:00+ because it skips about halfway through unless I fast forward a bit. Please fix this! I happen to really like that song and don't have any other way ...

  • Newbie
  • This song is supposed to be 4:17 minutes long according to their youtube video, but the song is 7:00+ because it skips about halfway through unless I fast forward a bit. Please fix this! I happen to ...
  • 282 Views
  • 0 replies
  • 1 likes
  • 282 Views
  • 0 replies
  • 1 likes

No podcast or video on iPad

Simple issue. There are no podcasts or video on my iPad. Works fine on my android phone, but I can't browse nor search for any podcasts on iPad... Tried uninstalling and reinstalling without success... What gives?

  • Regular
  • Simple issue. There are no podcasts or video on my iPad. Works fine on my android phone, but I can't browse nor search for any podcasts on iPad... Tried uninstalling and reinstalling without success....
  • nerrb
  • Regular
  • 2069 Views
  • 3 replies
  • 2 likes
  • 2069 Views
  • 3 replies
  • 2 likes

Solved!! Managing queue on ipad

Hello, sorry for my poor english, i'm a french girl.here's my issue : i can manage the queue on my iphone, but on my ipad, there is not the little button (little lines with a number) on the upper right to access the queue. Any solution ?Beside, this ...

  • Casual Listener
  • Hello,  sorry for my poor english, i'm a french girl. here's my issue : i can manage the queue on my iphone, but on my ipad, there is not the little button (little lines with a number) on the ...
  • SantoshPremium
  • Regular
  • 1843 Views
  • 8 replies
  • 1 likes
  • 1843 Views
  • 8 replies
  • 1 likes

Info on recording, artists etc.

Where on spotify can I find the data about the artists and the recording?

  • Newbie
  • Where on spotify can I find the data about the artists and the recording?
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

Spotify music isn't clear and loudwhen connected my car stereo

Hi, my Spotify isn't that clear and loud when I connect it to my car stereo(uconnect) with Bluetooth but when I play my downloaded MP3 music files in my phone,it sound louder and clearer.

  • Newbie
  • Hi, my Spotify isn't that clear and loud when I connect it to my car stereo(uconnect) with Bluetooth but when I play my downloaded MP3 music files in my phone,it sound louder and clearer.
  • 283 Views
  • 0 replies
  • 0 likes
  • 283 Views
  • 0 replies
  • 0 likes

Replay a song on a playlist.

Hi! So my question is how can I replay songs on an iPhone 6s plus? I can only use the skip button but not the rewind one. I am not a premium user. The reason I ask this is because my little sister can replay songs from her playlist and her device is ...

  • Newbie
  • Hi! So my question is how can I replay songs on an iPhone 6s plus? I can only use the skip button but not the rewind one. I am not a premium user. The reason I ask this is because my little sister ca...
  • 659 Views
  • 0 replies
  • 0 likes
  • 659 Views
  • 0 replies
  • 0 likes

Search bar is limited

I can't resume from a selected song when typing in the search bar, the user can resume their song when closing and opening the app, but when personally wanting to search a song and resume from that searched song, it only plays song related to what yo...

  • Newbie
  • I can't resume from a selected song when typing in the search bar, the user can resume their song when closing and opening the app, but when personally wanting to search a song and resume from that s...
  • 499 Views
  • 0 replies
  • 0 likes
  • bug
    search bar
    Spotify
  • 499 Views
  • 0 replies
  • 0 likes

Adi

Al querer iniciar sesión me dice que solo se puede usar 14 días en el extranjero y tengo más del año sin salir del país y no encuentro ayuda técnica

  • Newbie
  • Al querer iniciar sesión me dice que solo se puede usar 14 días en el extranjero y tengo más del año sin salir del país y no encuentro ayuda técnica
  • 278 Views
  • 0 replies
  • 0 likes
  • 278 Views
  • 0 replies
  • 0 likes

spotify not sync

Hello, i have a iphone 4 and will sync the music to it. BUT it will not sync, how do i do ? // Jonathan

  • Newbie
  • Hello, i have a iphone 4 and will sync the music to it. BUT it will not sync, how do i do ?   // Jonathan
  • jboydboy
  • Newbie
  • 577 Views
  • 2 replies
  • 0 likes
  • 577 Views
  • 2 replies
  • 0 likes

Local files disappeared?

Hello everyone! I've been a premium user for almost 2 years now and have always felt satisfied with it. A few months ago, I downloaded the "regional at best" album from 21 pilots on my desktop and synced them as well on my iphone using the tutorial o...

  • Newbie
  • Hello everyone! I've been a premium user for almost 2 years now and have always felt satisfied with it. A few months ago, I downloaded the "regional at best" album from 21 pilots on my desktop and sy...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Amplifier playback

HiIt seems since the last update if I leave the Spotify app while playing through my amplifier and return the volume sets to max on my amplifier. Almost blowing my speakers. This also happens if opening another app (any that uses sound) it also sets ...

  • Casual Listener
  • Hi It seems since the last update if I leave the Spotify app while playing through my amplifier and return the volume sets to max on my amplifier. Almost blowing my speakers. This also happens if ...
  • Lidz
  • Casual Listener
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

[iOS] Genius - Behind the Lyrics

Hey guys,I cannot stand the Behind the Lyrics feature within the iOS app, it obstructs dismissing the currently playing track by swiping down.I was wondering if anyone could advise, I was thinking of blocking the relevant genius web addresses/ip addr...

  • Newbie
  • Hey guys, I cannot stand the Behind the Lyrics feature within the iOS app, it obstructs dismissing the currently playing track by swiping down. I was wondering if anyone could advise, I was thi...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Battery drain, hot phone; not fixed with updates

I've been using Spotify for years, but some months ago I noticed that my phone got really hot and the battery drained severely when listening to Spotify, even for a short time. This started after a version update. The updates since then have not fixe...

  • Newbie
  • I've been using Spotify for years, but some months ago I noticed that my phone got really hot and the battery drained severely when listening to Spotify, even for a short time. This started after a v...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

iTunes imports to MacBook Spotify, but not iPhone

Hello All, It seems that this is not a new issue ... but I'm seeking help. I have been able to import my iTunes folders to Spotify, and it works just fine on my MacBookPro laptop. But when I try to open those folders/files on my iPhone, some tracks h...

  • Regular
  • Hello All,   It seems that this is not a new issue ... but I'm seeking help. I have been able to import my iTunes folders to Spotify, and it works just fine on my MacBookPro laptop. But when I...
  • smtann13
  • Regular
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

iphone music storage

Where on the spotify app can I find downloaded music storage utilization on my iphone 5s?Where on the spotify app on my iphone 5s do I find the setting for downloading music using cellular data? The info I find online on the website does not match wh...

  • Newbie
  • Where on the spotify app can I find downloaded music storage utilization on my iphone 5s? Where on the spotify app on my iphone 5s do I find the setting for downloading music using cellular data? Th...
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

Solved!! Volume Control w/Sonos

Ever since the last couple IOS updates, when controling the volume via Sonos, the slider speradically jumps up and down. All other music apps (Pandora, Amazon, etc.) via Sonos work as expected.

  • Casual Listener
  • Ever since the last couple IOS updates, when controling the volume via Sonos, the slider speradically jumps up and down. All other music apps (Pandora, Amazon, etc.) via Sonos work as expected. 
  • Helcat
  • Casual Listener
  • 20075 Views
  • 14 replies
  • 3 likes
  • 20075 Views
  • 14 replies
  • 3 likes

Can't share songs to Twitter!

From the Spotify app on my iOS phone, used to be able to click Share, then Twitter, then all would see the song. Now when I do this, I get an error on twitter saying unable to send, saved to drafts. Please help!

  • Newbie
  • From the Spotify app on my iOS phone, used to be able to click Share, then Twitter, then all would see the song. Now when I do this, I get an error on twitter saying unable to send, saved to drafts. ...
  • 513 Views
  • 0 replies
  • 0 likes
  • 513 Views
  • 0 replies
  • 0 likes