Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 68863 Views
  • 16 replies
  • 37 likes
  • 68863 Views
  • 16 replies
  • 37 likes

Problemas ao procurar amigos do Facebook

Olá, bom estou com um pequeno probleminha, minha conta é vinculada com o facebook, e sei que meus amigos do Facebook tem Spotify, porém não consigo encontrar eles, e nem eles me encontrarem, como fazer?

  • Newbie
  • Olá, bom estou com um pequeno probleminha, minha conta é vinculada com o facebook, e sei que meus amigos do Facebook tem Spotify, porém não consigo encontrar eles, e nem eles me encontrarem, como faz...
  • Bittencourt
  • Spotify Star
  • 1124 Views
  • 1 replies
  • 0 likes
  • 1124 Views
  • 1 replies
  • 0 likes

Repeating Songs

While listening to music today, I noticed that some songs would repeate. I checked, and they were in the que that spotify automatically shuffled, and whenever I'd go to remove one, it would take the duplicate off with it. Is this a bug or can anyone ...

  • Newbie
  • While listening to music today, I noticed that some songs would repeate. I checked, and they were in the que that spotify automatically shuffled, and whenever I'd go to remove one, it would take the ...
  • sleepyyysophia
  • Casual Listener
  • 560 Views
  • 1 replies
  • 0 likes
  • 560 Views
  • 1 replies
  • 0 likes

How do I stop Spotify to add new songs when my playlists ends on my iPhone?

On my iPhone Spotify adds new songs after my playlists ends.So when my "sleeping list" ends I wake up in the middle of the night to the sound of disco, soul, pop, rock or whatever Spotify thinks I should listen to. Help me!!!

  • Casual Listener
  • On my iPhone Spotify adds new songs after my playlists ends. So when my "sleeping list" ends I wake up in the middle of the night to the sound of disco, soul, pop, rock or whatever Spotify thinks I ...
  • Hubo
  • Community Legend
  • 595 Views
  • 4 replies
  • 0 likes
  • 595 Views
  • 4 replies
  • 0 likes

Access Downloads Through Carplay?

When using carplay, I do not see a section to access my downloaded albums/playlists. I can access my library which has some of the same things, but would doing so use the local downloaded copy or stream it?

  • Music Fan
  • When using carplay, I do not see a section to access my downloaded albums/playlists.  I can access my library which has some of the same things, but would doing so use the local downloaded copy ...
  • Claude
  • Casual Listener
  • 3593 Views
  • 4 replies
  • 4 likes
  • 3593 Views
  • 4 replies
  • 4 likes

Connect by Bluetooth with the car

When I'm running Spotify connected in my car entertainment and the iPhone goes to sleep mode then the Spotify stops playing. Anyone knows if there is a configuration for that in the iPhone (6S) or Spotify?

  • Newbie
  • When I'm running Spotify connected in my car entertainment and the iPhone goes to sleep mode then the Spotify stops playing. Anyone knows if there is a configuration for that in the iPhone (6S) or Sp...
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

Solved!! Spotify e connessione dati

Salve, da qualche giorno, usando la rete dati non riesco ad ascoltare su Spotify. La rete dati per Spotify è abilitata. Però quando clicco sulla app, mi dice che non ci sono dispositivi collegati. Da premettere che tutto questo non accade quando util...

  • Newbie
  • Salve, da qualche giorno, usando la rete dati non riesco ad ascoltare su Spotify. La rete dati per Spotify è abilitata. Però quando clicco sulla app, mi dice che non ci sono dispositivi collegati. Da...
  • davide_galli
  • Casual Listener
  • 5950 Views
  • 5 replies
  • 2 likes
  • 5950 Views
  • 5 replies
  • 2 likes

Local Files synced to ios are displaying/playing only half of the track length

I am syncing some audiobook mp3 files to my Local Files to play on my Iphone. The track appear and play fine on the Windows client, but on my Iphone they only display and play roughly half of each track. For example Track 1 is 71:39 on my Windows com...

  • Newbie
  • I am syncing some audiobook mp3 files to my Local Files to play on my Iphone. The track appear and play fine on the Windows client, but on my Iphone they only display and play roughly half of each tr...
  • 405 Views
  • 0 replies
  • 0 likes
  • Local files for Spotify Mobile
  • 405 Views
  • 0 replies
  • 0 likes

Spotify on iOS preloads a lot of songs

I have been using the Spotify app on iOS 9 for a while and whenever I start a playlist the app seems to pre-load 3 songs. So when I'm playing one song and kill the mobile data I can still listen to the next two tracks.This is something I don't like, ...

  • Regular
  • I have been using the Spotify app on iOS 9 for a while and whenever I start a playlist the app seems to pre-load 3 songs. So when I'm playing one song and kill the mobile data I can still listen to t...
  • Milint33w
  • Casual Listener
  • 2457 Views
  • 4 replies
  • 0 likes
  • 2457 Views
  • 4 replies
  • 0 likes

Ability to View All Playlist Followers

Bonjour, Ma playlist principale a récemment disparue. J'ai trouvé comment la restaurer, ce que j'ai fait. Or elle n'est pas réapparue, et n'apparait désormais plus dans les playlists supprimées.Comment la retrouver et la réinstaller ?Je sens que je v...

  • Newbie
  • Bonjour,   Ma playlist principale a récemment disparue. J'ai trouvé comment la restaurer, ce que j'ai fait. Or elle n'est pas réapparue, et n'apparait désormais plus dans les playlists supprim...
  • 339 Views
  • 0 replies
  • 0 likes
  • 339 Views
  • 0 replies
  • 0 likes

Play all songs saved by an artist?

Am I missing something? It doesn't seem like there's a way to shuffle all songs that I have saved by an artist. For example, I'd like to shuffle through all songs that I have individually saved by Old Dominion. There doesn't seem to be a way to do th...

  • Newbie
  • Am I missing something? It doesn't seem like there's a way to shuffle all songs that I have saved by an artist. For example, I'd like to shuffle through all songs that I have individually saved by&nb...
  • parabashayy
  • Regular
  • 997 Views
  • 1 replies
  • 0 likes
  • save
    saved
    saved songs
  • 997 Views
  • 1 replies
  • 0 likes

Download app from country that does not have spotify

So I recently moved to a country that doesn't use spotify and changed my phone from android to Apple. I have Spotify premium but can't download it in the app store. Is there anything to be done?

  • Newbie
  • So I recently moved to a country that doesn't use spotify and changed my phone from android to Apple. I have Spotify premium but can't download it in the app store. Is there anything to be done?
  • parabashayy
  • Regular
  • 10330 Views
  • 1 replies
  • 0 likes
  • 10330 Views
  • 1 replies
  • 0 likes

shuttle play

when i pick my music, it will only shuttle play, a few weeks ago, I could pick any song and play.

  • Newbie
  • when i pick my music, it will only shuttle play, a few weeks ago, I could pick any song and play.
  • Hovsten1
  • Newbie
  • 695 Views
  • 1 replies
  • 0 likes
  • 695 Views
  • 1 replies
  • 0 likes

Solved!! Spotify not syncing local files to iPhone

Computer running Windows 7 32 bit. iPhone running IOS7. As far as I know both applications on both devices are up to date. All songs in relevant playlists I want them in, but none of them are syncing across to my phone. They appear completely greyed ...

  • Newbie
  • Computer running Windows 7 32 bit. iPhone running IOS7. As far as I know both applications on both devices are up to date.   All songs in relevant playlists I want them in, but none of t...
  • kraudio
  • Newbie
  • 47679 Views
  • 13 replies
  • 0 likes
  • Premium
    Spotify
  • 47679 Views
  • 13 replies
  • 0 likes

Weird remote behaviour

Normally we stream Spotify from our iPads using a nose speaker. Works great, love it. Occasionally we will also play it at work on our MacBooks using headphones.This morning I was at home doing some yard work and listening as normal. My wife was at w...

  • Newbie
  • Normally we stream Spotify from our iPads using a nose speaker. Works great, love it. Occasionally we will also play it at work on our MacBooks using headphones. This morning I was at home doing s...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

iPhone app login failure

I can't login to my iphone Spotify app. The message that says "Login failed - Unable to login, either username or password is incorrect. Have you signed up for a Spotify account?" pops up. I am loggin in and out fine on my desktop app so I know the p...

  • Casual Listener
  • I can't login to my iphone Spotify app. The message that says "Login failed - Unable to login, either username or password is incorrect. Have you signed up for a Spotify account?" pops up. I am loggi...
  • user-removed
  • Not applicable
  • 1939 Views
  • 12 replies
  • 1 likes
  • 1939 Views
  • 12 replies
  • 1 likes

Superuser Contribution Problema de pagamento

Olha estou bem decepcionado com os serviços Spotify pois já por várias vezes tentei efetuar a compra do serviço mas simplesmente após digitar todos os dados a página volta para digitar de novo e nunca efetua a compra, estou quase desistindo.

  • Newbie
  • Olha estou bem decepcionado com os serviços Spotify pois já por várias vezes tentei efetuar a compra do serviço mas simplesmente após digitar todos os dados a página volta para digitar de novo e nunc...
  • rbaptist
  • Newbie
  • 386 Views
  • 2 replies
  • 0 likes
  • 386 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium account with FB login won't sync playlists to iphone

I have had to reset my iphone 5 and when I went into Spotify to sign in using Facebook, it will not sync my premium account. It is working fine on the desktop, but it says I have no playlists, saved music or a profile pic (which is my FB profile) whe...

  • Casual Listener
  • I have had to reset my iphone 5 and when I went into Spotify to sign in using Facebook, it will not sync my premium account.  It is working fine on the desktop, but it says I have no playlists, ...
  • texasmoss
  • Casual Listener
  • 380 Views
  • 2 replies
  • 0 likes
  • 380 Views
  • 2 replies
  • 0 likes

Audio Books kill my Mixtapes

Hi community,Is there yet any way to prevent audio book tracks from being mixed into mix tapes or special generated playlists like "your summer rewind"? I do not need single chapters from audio books in a mix and it makes mixtapes useless - which is ...

  • Newbie
  • Hi community, Is there yet any way to prevent audio book tracks from being mixed into mix tapes or special generated playlists like "your summer rewind"? I do not need single chapters from audio b...
  • 658 Views
  • 0 replies
  • 48 likes
  • 658 Views
  • 0 replies
  • 48 likes

Lost most of my downloads after a delete.

1)I am in the car. My playlist showed all green arrows. I deleted a song and all of a sudden most of my songs are greyed out and it tells me to re-download . (I noticed that my cellular data was turned off in iPhone settings. I just turned it on). i ...

  • Newbie
  • 1)I am in the car. My playlist showed all green arrows. I deleted a song and all of a sudden most of my songs are greyed out and it tells me to re-download . (I noticed that my cellular data was turn...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Solved!! Overcharged

Premium is currently $.99 for 3 months, so I bought it, but I was charged for the normal cost. How do I get help with this problem?

  • Casual Listener
  • Premium is currently $.99 for 3 months, so I bought it, but I was charged for the normal cost. How do I get help with this problem?
  • user-removed
  • Not applicable
  • 842 Views
  • 6 replies
  • 0 likes
  • 842 Views
  • 6 replies
  • 0 likes