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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

228566 Views

53 replies

13 likes

  • 228566 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152491 Views

507 replies

108 likes

  • 152491 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106629 Views

19 replies

38 likes

  • 106629 Views
  • 19 replies
  • 38 likes

My downloaded playlist gets stuck loading almost every time I try scrolling to the bottom

When ever I try to scroll to the bottom of my playlist that is 100% downloaded, it gets stuck on the little circle loading icon and just sits there and never actually loads it. It's never done this until recently and it's extremely annoying because I...

Casual Listener

When ever I try to scroll to the bottom of my playlist that is 100% downloaded, it gets stuck on the little circle loading icon and just sits there and never actually loads it. It's never done this u...

Iankt98

Newbie

491 Views

1 replies

1 likes

  • 491 Views
  • 1 replies
  • 1 likes

Spotify version 8.3.0.896 layout on iPad mini

Before actualization to this version there always had been two columns for artists/albums/songs etc. in Browse, Search and Your Music. Suddenly one column dissappeared and app became much less synoptic, clear. Orientation isn't as pleasant as before....

Newbie

Before actualization to this version there always had been two columns for artists/albums/songs etc. in Browse, Search and Your Music.   Suddenly one column dissappeared and app became much le...

olidiffley

Newbie

1744 Views

9 replies

6 likes

  • 1744 Views
  • 9 replies
  • 6 likes

Family account

I want to switch to the family premium, but can i login with one email account?Can't make a new account within my account. Is there anyone that i can contact in The Netherlands?

Newbie

I want to switch to the family premium, but can i login with one email account? Can't make a new account within my account. Is there anyone that i can contact in The Netherlands?

MattSuda

Spotify Star

398 Views

2 replies

0 likes

  • 398 Views
  • 2 replies
  • 0 likes

My Spotify account has been cleared out of all content and my Premium isn't working

Hi! I have iPhone 6s, spotify app version 8.3.0 and iOS 10.3.1. The app got a new automatic update yesterday and since then I have had problems with my account. I can't log in by using my username at all, but get error message "password incorrect" an...

Casual Listener

Hi! I have iPhone 6s, spotify app version 8.3.0 and iOS 10.3.1.  The app got a new automatic update yesterday and since then I have had problems with my account. I can't log in by using my user...

kejt_

Community Legend

484 Views

3 replies

0 likes

  • 484 Views
  • 3 replies
  • 0 likes

Problem with playing a certain album

Hey! When I listen to this one certain album, spotify always remembers where i stopped listening to the songs, but i'd rather listen to the songs from the beginning every time. This problem only occurs with this album (electro workout).. any advice?

Newbie

Hey! When I listen to this one certain album, spotify always remembers where i stopped listening to the songs, but i'd rather listen to the songs from the beginning every time. This problem only occu...

peter177-us

Casual Listener

907 Views

3 replies

0 likes

  • 907 Views
  • 3 replies
  • 0 likes

Queue functionality disappeared

All of a sudden I am unable to see the queued list of songs playing. I could do this yesterday. Is there a way to restore it? Has there been a software update that's moved it to a new place? I'm using iphone6 with verion 8.3.0.896

Regular

All of a sudden I am unable to see the queued list of songs playing.  I could do this yesterday.   Is there a way to restore it?   Has there been a software update that's moved it to a...

Uscore

Regular

479 Views

1 replies

1 likes

  • 479 Views
  • 1 replies
  • 1 likes

Imported downloaded tracks disappearing

In this past week either some or all of my imported music has magically disappeared from my phone. The first time this happened I noticed that the download playlist button wasn't toggled on half of my playlists of imported tracks. Today I've discover...

Casual Listener

In this past week either some or all of my imported music has magically disappeared from my phone. The first time this happened I noticed that the download playlist button wasn't toggled on half of m...

537 Views

0 replies

0 likes

Deleted downloads
deleted tracks
imported
imported music
  • 537 Views
  • 0 replies
  • 0 likes

Superuser Contribution Collab playlist

My friends and i have quite a few collaborative playlists that we interact with/add/remove songs on a daily basis mostly only using our iPhones. We used to be able to see who added each song to our playlists but we can no longer see who added each so...

Newbie

My friends and i have quite a few collaborative playlists that we interact with/add/remove songs on a daily basis mostly only using our iPhones. We used to be able to see who added each song to our p...

Maria_B

Moderator

594 Views

1 replies

0 likes

  • 594 Views
  • 1 replies
  • 0 likes

Playlist Loading

Does anyone else have an issue with their playlists not loading? I have a playlist with 115 songs and it will not load past the first like 45 songs and if it does, it will load the next 20 or so then take forever to load the rest or not load at all. ...

Newbie

Does anyone else have an issue with their playlists not loading? I have a playlist with 115 songs and it will not load past the first like 45 songs and if it does, it will load the next 20 or so then...

heapify

Newbie

1947 Views

5 replies

9 likes

  • 1947 Views
  • 5 replies
  • 9 likes

Frozen app

Hello, the app on my iPhone says waiting. I can't delete it or open it. It looks like it did an update today, April 11th

Casual Listener

Hello, the app on my iPhone says waiting. I can't delete it or open it. It looks like it did an update today, April 11th

phk_xb

Casual Listener

634 Views

4 replies

0 likes

  • 634 Views
  • 4 replies
  • 0 likes

Kann mir kein spotify Premium kaufen auf dem Handy

Hallo LeserIch hab eine Problem. Und zwar kann ich mir auf dem Handy kein spotify kaufen. Auch wenn da kommt willst du spotify Premium kaufen und ich dann drauf drück Passiert nixJa das war mein Problem ich hoffe das du mir helfen kannst

Newbie

Hallo Leser Ich hab eine Problem. Und zwar kann ich mir auf dem Handy kein spotify kaufen. Auch wenn da kommt willst du spotify Premium kaufen und ich dann drauf drück Passiert nix Ja das war mein ...

Maxim

Spotify Star

15246 Views

1 replies

0 likes

  • 15246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Collaborative Playlist - Songs don't show user that added song on iPhone!!

Hello! My friends and I regularly use collaborative playlists to create our own "inbox" of new music to check out. It's important for us to understand which friend/user added a particular song to a playlist. This always used to show up in the playlis...

Newbie

Hello!   My friends and I regularly use collaborative playlists to create our own "inbox" of new music to check out.  It's important for us to understand which friend/user added a particu...

drewpalmer15

Visitor

1186 Views

3 replies

0 likes

  • 1186 Views
  • 3 replies
  • 0 likes

Queue in iPad App

Is it possible to view your song queue in the iPad app? and if not, can it be introduced soon please?

Newbie

Is it possible to view your song queue in the iPad app?   and if not, can it be introduced soon please?

user-removed

Not applicable

720 Views

4 replies

1 likes

  • 720 Views
  • 4 replies
  • 1 likes

Solved!! Download playlist without WiFi connection (Iphone 4s)

Hi!I have searched around for this question as it seems to have been issued earlier.However, it seems that previous solution no longer exist. So, here it is again.I can't get my wifi working on my old Iphone 4s, so i'm kinda dependent on being able t...

Casual Listener

Hi! I have searched around for this question as it seems to have been issued earlier. However, it seems that previous solution no longer exist.   So, here it is again. I can't get my wifi w...

hannemanbr

Newbie

104002 Views

3 replies

0 likes

  • 104002 Views
  • 3 replies
  • 0 likes

SHUFFLE PLAY of a PLAYLIST FOLDER in iPhone

I can't make SHUFFLE PLAY of a PLAYLIST FOLDER in my iPhone! Before yes... What happened? Someone could help me? Thanks!

Newbie

I can't make SHUFFLE PLAY of a PLAYLIST FOLDER in my iPhone! Before yes...   What happened?   Someone could help me?   Thanks!

pelikan

Newbie

2224 Views

5 replies

2 likes

  • 2224 Views
  • 5 replies
  • 2 likes

What do you save?

I save all my music to 'Your music' and keep it available offline, and I don't make playlists as I have all my offline music in one place.However, thinking about storage, do you have 'Your music' saved offline or not? Or do you only save playlists of...

Roadie

I save all my music to 'Your music' and keep it available offline, and I don't make playlists as I have all my offline music in one place. However, thinking about storage, do you have 'Your music' s...

AdLadz

Roadie

840 Views

4 replies

0 likes

Offline Content
Save Artists
  • 840 Views
  • 4 replies
  • 0 likes

Unable to Play Songs

I am using the mobie version of spotify on my iPhone 7 with the current patch being 8.3.0. I am unable to play the song Satisfied by Aranda and the entire Threat to Survival album by Shinedown. I have been able to play songs from the album and Satisf...

Newbie

I am using the mobie version of spotify on my iPhone 7 with the current patch being 8.3.0. I am unable to play the song Satisfied by Aranda and the entire Threat to Survival album by Shinedown. I hav...

373 Views

0 replies

0 likes

  • 373 Views
  • 0 replies
  • 0 likes

Solved!! Spotify connect not connecting

Ok so this problem has been going on recently for the past couple of days. Whenever i'm playing on my PS4, and I try to connect my phone with spotify connect, all it says is "connecting" and it never connects after a good 10 seconds. I went to my PC ...

Casual Listener

Ok so this problem has been going on recently for the past couple of days. Whenever i'm playing on my PS4, and I try to connect my phone with spotify connect, all it says is "connecting" and it never...

Maxim

Spotify Star

2371 Views

7 replies

1 likes

bug
  • 2371 Views
  • 7 replies
  • 1 likes

Superuser Contribution Local files not downloading

I have a bunch of local files downloaded onto my phone (8.2.0 on an iPhone 6s), and a handful of them won't download. They appear as unplayable files, but I'm able to play them on my laptop fine. I tried hard closing the app and reopening it, and eac...

Casual Listener

I have a bunch of local files downloaded onto my phone (8.2.0 on an iPhone 6s), and a handful of them won't download. They appear as unplayable files, but I'm able to play them on my laptop fine. I t...

Mattttty13

Casual Listener

971 Views

3 replies

0 likes

  • 971 Views
  • 3 replies
  • 0 likes