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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

mubashiriqbal

Regular

43991 Views

44 replies

10 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

109511 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1673 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Regular

302035 Views

62 replies

16 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

128004 Views

19 replies

38 likes

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Save Album bug

Usually I save a song and play by album to play that specific song saved, but instead some random song will be played by the same artist, help? Sometimes it won't even be related to the album at all.

Newbie

Usually I save a song and play by album to play that specific song saved, but instead some random song will be played by the same artist, help? Sometimes it won't even be related to the album at all.

371 Views

0 replies

0 likes

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Does an app update remove offline stored music?

I have an iphone and ipod touch. I have a premium subscription. If i have offline music, does an app update cause that music to be removed or does it remain?Thanks

Newbie

I have an iphone and ipod touch. I have a premium subscription. If i have offline music, does an app update cause that music to be removed or does it remain? Thanks

324 Views

0 replies

0 likes

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No song display on stereo and cannot control spotify through stereo controls

I've got a Kenwood KIV-700 stereo in my vehicle. I connect my iPhone to the stereo via USB cable that has the dock connector on one end that plugs into the phone. When I am using the Spotify App, I don't have any song info displayed on the stereo and...

Casual Listener

I've got a Kenwood KIV-700 stereo in my vehicle. I connect my iPhone to the stereo via USB cable that has the dock connector on one end that plugs into the phone. When I am using the Spotify App, I d...

AMTAP

Casual Listener

1148 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Spotify stops playing after two minutes

No matter what album or playlist I select, I can only listen to the first track, and it will only play for about two minutes before it stops. The numbers continue to move, but there is no music coming from the speakers. If I select any other track in...

Newbie

No matter what album or playlist I select, I can only listen to the first track, and it will only play for about two minutes before it stops. The numbers continue to move, but there is no music ...

362 Views

0 replies

0 likes

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Syncing to Ipod shuffle

I am attempting to sync a selected playlist to my iPod shuffle (which obviously has limited memory) and instead of syncing the playlist, Spotify starts syncing my Local Files. If i attempt to unselect the Local Files the whole program shuts down. If ...

Newbie

I am attempting to sync a selected playlist to my iPod shuffle (which obviously has limited memory) and instead of syncing the playlist, Spotify starts syncing my Local Files. If i attempt to unselec...

nykeiko

Casual Listener

18336 Views

12 replies

1 likes

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Data Usage - While supposed to be free streaming on Optus Australia

Hi, we have a plan with Optus in Australia, that offers free streaming with Spotify and some other music apps. But we seem to be using a lot of data through Spotify? Does anyone else have this issue and how can it be resolved?

Newbie

Hi, we have a plan with Optus in Australia, that offers free streaming with Spotify and some other music apps. But we seem to be using a lot of data through Spotify? Does anyone else have this issue ...

571 Views

0 replies

0 likes

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Genius Behind the Lyrics Feature Not Working on Ipad Pro 1

Hi there, Currently using Spotify on my Ipad Pro 1, I have the Premium Spotify Account and when listening to songs on my Ipad the Genius/Behind-the-Lyrics feature does not show up. I have followed all the steps as detailed in the Spotify guide for us...

Newbie

Hi there,   Currently using Spotify on my Ipad Pro 1, I have the Premium Spotify Account and when listening to songs on my Ipad the Genius/Behind-the-Lyrics feature does not show up. I have fo...

1885 Views

0 replies

4 likes

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iPad pro 10.5 on 5GHz wifi: an error has occurred

Just upgraded to an iPad pro 10.5 When I am on a 5GHz wifi network, the Spotify app does not function.All I get is 'an error has occured'. On a 2.4GHz wifi network, or when tethering through my iPhone, everything works fine. Reinstalled the app, rebo...

Newbie

Just upgraded to an iPad pro 10.5   When I am on a 5GHz wifi network, the Spotify app does not function. All I get is 'an error has occured'.   On a 2.4GHz wifi network, or when tether...

727 Views

0 replies

0 likes

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Saving music to an android phone

I download my music and it says it is saved. But when I check my device storage and my sim card...they are not there??? I have it set up to go to my sim card??? Any ideas???

Newbie

I download my music and it says it is saved. But when I check my device storage and my sim card...they are not there??? I have it set up to go to my sim card??? Any ideas???

CubanoChaos

Casual Listener

349 Views

1 replies

0 likes

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iPhone SE Earpod volume buttons not working on lock screen

Hi, I'm a premium subscriber and since yesterday I've been having the following problem: when I'm listening to music on Spotify with Apple earpods, the volume buttons don't work if my phone is locked. From the lock screen I can see that the ringer vo...

Newbie

Hi, I'm a premium subscriber and since yesterday I've been having the following problem: when I'm listening to music on Spotify with Apple earpods, the volume buttons don't work if my phone is locked...

601 Views

0 replies

0 likes

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Queue view/editing function gone

I updated the Spotify app, and all of a sudden the view/edit Queue button is gone. The entire function is gone. This is extremely frustrating, as I use the Queue quite a lot, and viewing it and editing it is absolutely necessary. I'm getting really s...

Newbie

I updated the Spotify app, and all of a sudden the view/edit Queue button is gone. The entire function is gone. This is extremely frustrating, as I use the Queue quite a lot, and viewing it and editi...

nowvisiting

Newbie

1482 Views

1 replies

0 likes

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Car icon in 7.7.0

My wife's iphone now shows a car icon. In the lower left corner that brings up a super useful big Button mode with voice over descriptions. But I don't have the icon in my app despite it being the same version. What gives?

Regular

My wife's iphone now shows a car icon. In the lower left corner that brings up a super useful big Button mode with voice over descriptions. But I don't have the icon in my app despite it being the sa...

scalv3rt

Roadie

4074 Views

15 replies

0 likes

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[All Platforms][Other] MAJOR BUG - please fix

Discover Weekly > Recommended Songs CAUSES THE iOS APP TO CRASH !Please add a setting to deactivate "Recommended Song", thanks.

Casual Listener

Discover Weekly > Recommended Songs CAUSES THE iOS APP TO CRASH ! Please add a setting to deactivate "Recommended Song", thanks.

425 Views

0 replies

0 likes

All Platforms
Other
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iphone locks up

spotify music locks up when first commercial starts to play. I have re-installed sereral times. nothing makes it play

Newbie

spotify music locks up when first commercial starts to play. I have re-installed sereral times.  nothing makes it play

250 Views

0 replies

0 likes

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Solved!! iOS 10 Lockscreen / Control Center not allowing scrubbing

I've only been using Spotify for a couple of days, but I swear this has worked at least once. Right now I'm unable to scrub through a track from either the lock screen or Control Center. I experimented with Spotify Connect a little bit the first day ...

Casual Listener

I've only been using Spotify for a couple of days, but I swear this has worked at least once. Right now I'm unable to scrub through a track from either the lock screen or Control Center.   I&n...

jw0

Casual Listener

1212 Views

4 replies

0 likes

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Suggestion

Spotify should let u put ur own songs in order that u want it would be awesome... I'm a marketing student and I think it would increase ur agangement

Newbie

Spotify should let u put ur own songs in order that u want it would be awesome... I'm a marketing student and I think it would increase ur agangement

Young-Yi

Music Fan

318 Views

1 replies

0 likes

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  • 1 replies
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Artist bio in the app

Hey!I don't know if it's only for me but I can never read the entire bio of an artist when it's long. It always comes to a point where the page won't scroll down anymore. Does someone know how to fix it?

Newbie

Hey! I don't know if it's only for me but I can never read the entire bio of an artist when it's long. It always comes to a point where the page won't scroll down anymore. Does someone know how to f...

Young-Yi

Music Fan

1364 Views

1 replies

0 likes

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  • 1 replies
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Delete a paused song

I am new to spotify so please excuse my ignorance on this topic. I have started a song, then paused it and logged out. When I go back into Spotify, the song is still paused. Is there a way to stop if from playing?

Newbie

I am new to spotify so please excuse my ignorance on this topic. I have started a song, then paused it and logged out. When I go back into Spotify, the song is still paused. Is there a way to stop if...

Young-Yi

Music Fan

994 Views

1 replies

0 likes

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  • 1 replies
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Songs do not delete in offline mode

I listen to music in Offline mode. When I remove a song from my library it gets removed. BUT - when I go Online and take it off Offline mode, the song I previously had removed, comes back in my library. How do I fix this? It's gotten to the point whe...

Visitor

I listen to music in Offline mode. When I remove a song from my library it gets removed. BUT - when I go Online and take it off Offline mode, the song I previously had removed, comes back in my libra...

user-removed

Not applicable

359 Views

1 replies

0 likes

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  • 1 replies
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Spotify stops playing when connected to external device and app becomes active

Hi, my issue only happens when I'm connected to an external device. In my case it's a Denon Ceol N9. iPhone 7 with latest iOS. Spotify stops playing music in the following scenarios: - put app into background or go to any other app and go back to Spo...

Casual Listener

Hi,   my issue only happens when I'm connected to an external device. In my case it's a Denon Ceol N9. iPhone 7 with latest iOS.   Spotify stops playing music in the following scen...

Think85

Regular

595 Views

2 replies

0 likes

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