Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

222203 Views

53 replies

13 likes

  • 222203 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

mtollhouse

Roadie

149751 Views

506 replies

108 likes

  • 149751 Views
  • 506 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

105454 Views

19 replies

38 likes

  • 105454 Views
  • 19 replies
  • 38 likes

Download app from country that does not have spotify

So I recently moved to a country that doesn't use spotify and changed my phone from android to Apple. I have Spotify premium but can't download it in the app store. Is there anything to be done?

Newbie

So I recently moved to a country that doesn't use spotify and changed my phone from android to Apple. I have Spotify premium but can't download it in the app store. Is there anything to be done?

parabashayy

Regular

10414 Views

1 replies

0 likes

  • 10414 Views
  • 1 replies
  • 0 likes

shuttle play

when i pick my music, it will only shuttle play, a few weeks ago, I could pick any song and play.

Newbie

when i pick my music, it will only shuttle play, a few weeks ago, I could pick any song and play.

Hovsten1

Newbie

730 Views

1 replies

0 likes

  • 730 Views
  • 1 replies
  • 0 likes

Solved!! Spotify not syncing local files to iPhone

Computer running Windows 7 32 bit. iPhone running IOS7. As far as I know both applications on both devices are up to date. All songs in relevant playlists I want them in, but none of them are syncing across to my phone. They appear completely greyed ...

Newbie

Computer running Windows 7 32 bit. iPhone running IOS7. As far as I know both applications on both devices are up to date.   All songs in relevant playlists I want them in, but none of t...

kraudio

Newbie

48096 Views

13 replies

0 likes

Premium
Spotify
  • 48096 Views
  • 13 replies
  • 0 likes

Weird remote behaviour

Normally we stream Spotify from our iPads using a nose speaker. Works great, love it. Occasionally we will also play it at work on our MacBooks using headphones.This morning I was at home doing some yard work and listening as normal. My wife was at w...

Newbie

Normally we stream Spotify from our iPads using a nose speaker. Works great, love it. Occasionally we will also play it at work on our MacBooks using headphones. This morning I was at home doing s...

295 Views

0 replies

0 likes

  • 295 Views
  • 0 replies
  • 0 likes

iPhone app login failure

I can't login to my iphone Spotify app. The message that says "Login failed - Unable to login, either username or password is incorrect. Have you signed up for a Spotify account?" pops up. I am loggin in and out fine on my desktop app so I know the p...

Casual Listener

I can't login to my iphone Spotify app. The message that says "Login failed - Unable to login, either username or password is incorrect. Have you signed up for a Spotify account?" pops up. I am loggi...

user-removed

Not applicable

2108 Views

12 replies

1 likes

  • 2108 Views
  • 12 replies
  • 1 likes

Superuser Contribution Problema de pagamento

Olha estou bem decepcionado com os serviços Spotify pois já por várias vezes tentei efetuar a compra do serviço mas simplesmente após digitar todos os dados a página volta para digitar de novo e nunca efetua a compra, estou quase desistindo.

Newbie

Olha estou bem decepcionado com os serviços Spotify pois já por várias vezes tentei efetuar a compra do serviço mas simplesmente após digitar todos os dados a página volta para digitar de novo e nunc...

rbaptist

Newbie

421 Views

2 replies

0 likes

  • 421 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium account with FB login won't sync playlists to iphone

I have had to reset my iphone 5 and when I went into Spotify to sign in using Facebook, it will not sync my premium account. It is working fine on the desktop, but it says I have no playlists, saved music or a profile pic (which is my FB profile) whe...

Casual Listener

I have had to reset my iphone 5 and when I went into Spotify to sign in using Facebook, it will not sync my premium account.  It is working fine on the desktop, but it says I have no playlists, ...

texasmoss

Casual Listener

422 Views

2 replies

0 likes

  • 422 Views
  • 2 replies
  • 0 likes

Audio Books kill my Mixtapes

Hi community,Is there yet any way to prevent audio book tracks from being mixed into mix tapes or special generated playlists like "your summer rewind"? I do not need single chapters from audio books in a mix and it makes mixtapes useless - which is ...

Newbie

Hi community, Is there yet any way to prevent audio book tracks from being mixed into mix tapes or special generated playlists like "your summer rewind"? I do not need single chapters from audio b...

733 Views

0 replies

48 likes

  • 733 Views
  • 0 replies
  • 48 likes

Lost most of my downloads after a delete.

1)I am in the car. My playlist showed all green arrows. I deleted a song and all of a sudden most of my songs are greyed out and it tells me to re-download . (I noticed that my cellular data was turned off in iPhone settings. I just turned it on). i ...

Newbie

1)I am in the car. My playlist showed all green arrows. I deleted a song and all of a sudden most of my songs are greyed out and it tells me to re-download . (I noticed that my cellular data was turn...

259 Views

0 replies

0 likes

  • 259 Views
  • 0 replies
  • 0 likes

Solved!! Overcharged

Premium is currently $.99 for 3 months, so I bought it, but I was charged for the normal cost. How do I get help with this problem?

Casual Listener

Premium is currently $.99 for 3 months, so I bought it, but I was charged for the normal cost. How do I get help with this problem?

user-removed

Not applicable

939 Views

6 replies

0 likes

  • 939 Views
  • 6 replies
  • 0 likes

No connession

I have a iPhone 6 with spotify, but when i on spotify said me that i don't have connection but it isn't real because internet it's ok And He does not let me know

Newbie

I have a iPhone 6 with spotify, but when i on spotify said me that i don't have connection but it isn't real because internet it's ok And He does not let me know

federicogheduzz

Casual Listener

721 Views

3 replies

2 likes

  • 721 Views
  • 3 replies
  • 2 likes

Solved!! Album cover not shown for local files on iPhone app

Hello, I'm unable to see the album cover for my local files on the Spotify iPhone app. However, on my MacBook, I'm able to see the album cover of those files. Anyone knows how to resolve this? Thanks!

Newbie

Hello,   I'm unable to see the album cover for my local files on the Spotify iPhone app. However, on my MacBook, I'm able to see the album cover of those files. Anyone knows how to resolve t...

Siredwardthe4th

Newbie

18406 Views

39 replies

1 likes

  • 18406 Views
  • 39 replies
  • 1 likes

Premium trial not available

I was trying to get a 7-day free premium trial because my friend was telling me how amazing they think spotify is, so I wanted to try it out. Spotify will not give me an option to have a free trial though help??

Newbie

I was trying to get a 7-day free premium trial because my friend was telling me how amazing they think spotify is, so I wanted to try it out. Spotify will not give me an option to have a free trial t...

Maxim

Spotify Star

478 Views

1 replies

0 likes

  • 478 Views
  • 1 replies
  • 0 likes

Superuser Contribution It doesnt work

I have a question. 2 days ago I have paid for Spotify Premium, but it doesnt work. I received an confirmation email that I have paid.

Newbie

I have a question. 2 days ago I have paid for Spotify Premium, but it doesnt work. I received an confirmation email that I have paid.

justinewin_

Roadie

926 Views

4 replies

0 likes

  • 926 Views
  • 4 replies
  • 0 likes

Superuser Contribution Recommended songs bug?

When I'm trying to listen to some recommended songs the song plays and overlaps so the same song is playing twice at different times

Newbie

When I'm trying to listen to some recommended songs the song plays and overlaps so the same song is playing twice at different times

Maria_B

Moderator

634 Views

1 replies

0 likes

  • 634 Views
  • 1 replies
  • 0 likes

earphone volume low iphone 7

hi using earphones on a wired connection to iphone 7 and having problems with the sound, i have to turn the volume to at least half way to be able to hear anything and at full volume the sound still seems low and lacking, i have tried on friends phon...

Newbie

hi using earphones on a wired connection to iphone 7 and having problems with the sound, i have to turn the volume to at least half way to be able to hear anything and at full volume the sound still ...

Berns_

Casual Listener

3443 Views

3 replies

0 likes

  • 3443 Views
  • 3 replies
  • 0 likes

Spotify Premium

Hey eine Frage ich habe einmal Spotify Premium bezahlt 3 Monza nur für 0,99€ und es funktioniert nicht ich habe kein Premium und jetzt heute habe ich ein neuen Account erstellt und schon wieder bezahlt und habe kein Premium erhalten

Newbie

Hey eine Frage ich habe einmal Spotify Premium bezahlt 3 Monza nur für 0,99€ und es funktioniert nicht ich habe kein Premium und jetzt heute habe ich ein neuen Account erstellt und schon wieder bezah...

Fresher

Casual Listener

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

connetion problem on iphone

hello ı m belfu.ı use iphone ios 10.3.2. ı can access my spotify on wifi but ı cant on my phones while ı have internet connettion 4G also ı checked that cellular it was on for spotify and ı tried reinstall spotify several times but it didnt work.How ...

Newbie

hello ı m belfu.ı use iphone ios 10.3.2. ı can access my spotify on wifi but ı cant on my phones while ı have internet connettion 4G also ı checked that cellular it was on for spotify and ı tried rei...

314 Views

0 replies

0 likes

  • 314 Views
  • 0 replies
  • 0 likes

Not downloading???

So I just got Spotify premium and I wanted to download one of my favorite playlists. However, when my phone tried to download iSpy, it wouldn't work. It keeps attempting to download and not finishing. This is both preventing me from listening to the ...

Casual Listener

So I just got Spotify premium and I wanted to download one of my favorite playlists. However, when my phone tried to download iSpy, it wouldn't work. It keeps attempting to download and not finishing...

wangodanny

Newbie

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

IPOD

Bom dia, não consigo visualizar meu IPOD Shuffle para sincronizar com o Spotify, apesar de estar plugago ao computador, o Itunes fechado ele nao parece na minha lista de dispositivos

Newbie

 Bom dia, não consigo visualizar meu IPOD Shuffle para sincronizar com o Spotify, apesar de estar plugago ao computador, o Itunes fechado ele nao parece na minha lista de dispositivos

283 Views

0 replies

0 likes

  • 283 Views
  • 0 replies
  • 0 likes