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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

237424 Views

27 replies

5 likes

  • 237424 Views
  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

118647 Views

116 replies

13 likes

Other
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  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2692 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

305457 Views

62 replies

16 likes

  • 305457 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

130803 Views

19 replies

38 likes

  • 130803 Views
  • 19 replies
  • 38 likes

Downloads entry in Your Library menu missing for Family account

I have recently purchased the Family account for myself and my girlfriend. We both are able to download songs for offline use but in my iOS app I have Downloads entry in Your Library menu but on her iPhone this entry doesn't appear. Is there a fix?

Newbie

I have recently purchased the Family account for myself and my girlfriend. We both are able to download songs for offline use but in my iOS app I have Downloads entry in Your Library menu but on her ...

470 Views

0 replies

0 likes

  • 470 Views
  • 0 replies
  • 0 likes

The music on my iPad works but it doesn't on my phone.

On my phone I can't play music it won't let me choose a song and the names of the songs are in grey. But it works fine on my laptop and iPad.

Newbie

On my phone I can't play music it won't let me choose a song and the names of the songs are in grey. But it works fine on my laptop and iPad.

384 Views

0 replies

0 likes

  • 384 Views
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Song list starts over

This is a puzzler, I cannot figure it out.Every morning when I go to work, I jump in the truck and it auto connects to Bluetooth, which starts Spotify. This is usually the last normal thing that happens. Spotify will finish the last song it was playi...

Newbie

This is a puzzler, I cannot figure it out. Every morning when I go to work, I jump in the truck and it auto connects to Bluetooth, which starts Spotify. This is usually the last normal thing that ...

342 Views

0 replies

0 likes

  • 342 Views
  • 0 replies
  • 0 likes

Account used by someone else

Hey y'all,first of all i want to apologise for my bad english but i really hope that someone is able to help me. A person that i know uses my Account. I changed my email and password but how do i know that this person can still hear music because he ...

Newbie

Hey y'all, first of all i want to apologise for my bad english but i really hope that someone is able to help me. A person that i know uses my Account. I changed my email and password but how do i k...

379 Views

0 replies

0 likes

  • 379 Views
  • 0 replies
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Can't see artists saved in my music.

So i have hundreds of songs saved in my music. I can see the songs, I can see the albums, but I cant view my music sorted by artist. Thus, I cannot listen to my saved songs from a particular artist. I have had this problem for months and I am ready t...

Casual Listener

So i have hundreds of songs saved in my music. I can see the songs, I can see the albums, but I cant view my music sorted by artist. Thus, I cannot listen to my saved songs from a particular artist. ...

422 Views

0 replies

0 likes

  • 422 Views
  • 0 replies
  • 0 likes

Can't see my Artists list

Brief description of the issue:When I select Artist in the list, I get an empty view saying that I have no Artists and it offers me to Browse some. Wrong. I have a ton of artists saved. I just can't remove the filter I have selected before frome that...

Casual Listener

Brief description of the issue: When I select Artist in the list, I get an empty view saying that I have no Artists and it offers me to Browse some. Wrong. I have a ton of artists saved. I just can'...

ianlestat

Casual Listener

2303 Views

2 replies

2 likes

bug artist
bug list
filter
  • 2303 Views
  • 2 replies
  • 2 likes

:)

I think my issue has sorted itself out, but I’m not sure how to delete this post...

Newbie

I think my issue has sorted itself out, but I’m not sure how to delete this post...

466 Views

0 replies

1 likes

  • 466 Views
  • 0 replies
  • 1 likes

Lowering phone volume from computer?

Concept: Me, cozy in my blanket cocoon, using my computer to browse Spotify. I'm playing music through my phone that's hooked up to speakers across the room. When I try to lower the volume on my phone from my computer, nothing happens. It works perfe...

Regular

Concept: Me, cozy in my blanket cocoon, using my computer to browse Spotify. I'm playing music through my phone that's hooked up to speakers across the room. When I try to lower the volume on my...

556 Views

0 replies

0 likes

  • 556 Views
  • 0 replies
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New Ipad outside the USA

I have a USA based Spotify account, but am currently living outside the USA. I just bought a new ipad and because the apple id I have is outside the USA, It won't let me download the Spotify app.....I'm afraid to change the copuntry in my apple id fo...

Casual Listener

I have a USA based Spotify account,  but am currently living outside the USA. I just bought a new ipad and because the apple id I have is outside the USA, It won't let me download the Spotify ap...

430 Views

0 replies

0 likes

  • 430 Views
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Solved!! Getting disconnected as someone else is using my account

I have logged into my account and cleared everything, logged in again and am still getting forced off

Casual Listener

I have logged into my account and cleared everything, logged in again and am still getting forced off

Motonanny

Casual Listener

801 Views

2 replies

0 likes

  • 801 Views
  • 2 replies
  • 0 likes

Spotify Keeps thinking I'm roaming

One of the members in my family plan that has an iPhone keeps getting a roaming error. The family memeber lives within the US and has their location set to the US. Is there a reason for this?

Regular

One of the members in my family plan that has an iPhone keeps getting a roaming error. The family memeber lives within the US and has their location set to the US. Is there a reason for this?

Bittencourt

Spotify Star

1575 Views

8 replies

0 likes

iOS
iphone
roaming
  • 1575 Views
  • 8 replies
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playing the wrong song?

so this morning me and my brother were listening to pink season by pink guy (as a joke, really) and it said it was playing furr when it was playing a fried noodles. it wasn't a playlist, but the actual album. it doesn't bother me because it's only th...

Newbie

so this morning me and my brother were listening to pink season by pink guy (as a joke, really) and it said it was playing furr when it was playing a fried noodles. it wasn't a playlist, but the actu...

superman8208

Newbie

1566 Views

4 replies

3 likes

  • 1566 Views
  • 4 replies
  • 3 likes

Can't sync a file to phone for offline play.

The other day I added two files to a playlist in order to get them to play on my phone. One went over to my phone, the other didn't. I've tried toggling the download, restarting, etc., everything short of reinstalling the app. What else can I do to g...

Casual Listener

The other day I added two files to a playlist in order to get them to play on my phone. One went over to my phone, the other didn't. I've tried toggling the download, restarting, etc., everything sho...

361 Views

0 replies

0 likes

  • 361 Views
  • 0 replies
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Player in iOS Safari?

Apple won't give back my AppleId for my iPhone despite giving them proof I bought the phone. Can I listen on Safari on my iPhone instead of the app?

Newbie

Apple won't give back my AppleId for my iPhone despite giving them proof I bought the phone. Can I listen on Safari on my iPhone instead of the app?

Yo_Ugly_Brotha1

Newbie

1305 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

iPad app download disabled

Hi there, I have an A1396 ipad 2 and I cannot download the app from the apple appstore (the download button is grey and disabled). Software version is 9.3.5 (13G36). Do you have any ideas? I have googled and tried already software updating, start dow...

Newbie

Hi there,   I have an A1396 ipad 2 and I cannot download the app from the apple appstore (the download button is grey and disabled). Software version is 9.3.5 (13G36).   Do you hav...

418 Views

0 replies

0 likes

  • 418 Views
  • 0 replies
  • 0 likes

My premium account isn't working in the app on my iphone

On my desktop my premium account is working, on the App on my Iphone not! And i have just one account with my facebook login.

Visitor

On my desktop my premium account is working, on the App on my Iphone not! And i have just one account with my facebook login.

kejt_

Community Legend

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

But premium cannot download anything and premium does not work at all

Paid for premium does not work keeps telling me to buy premium to get unlimited music and skip commercials can't even download and play off-line

Newbie

Paid for premium does not work keeps telling me to buy premium to get unlimited music and skip commercials can't even download and play off-line

346 Views

0 replies

0 likes

  • 346 Views
  • 0 replies
  • 0 likes

iphone - displaying track time

Hi, please is there a trick or a setting how to display track time in the album tracklist in the iphone spotify app as displayed in the desktop version? I can see the "three dots" track setting on the right side but no time, didn't find in the settin...

Casual Listener

Hi, please is there a trick or a setting how to display track time in the album tracklist in the iphone spotify app as displayed in the desktop version? I can see the "three dots" track setting on th...

423 Views

0 replies

1 likes

  • 423 Views
  • 0 replies
  • 1 likes

Crashing on ipad

Hi, I've tried everything suggested, got rids of apps I don't use, cleared the web data etc, used power clean, uninstalled Spotify then reinstalled latest version from App Store, but it still keeps crashing? Any suggestions?

Casual Listener

Hi, I've tried everything suggested, got rids of apps I don't use, cleared the web data etc, used power clean, uninstalled Spotify then reinstalled latest version from App Store, but it still keeps c...

407 Views

0 replies

0 likes

  • 407 Views
  • 0 replies
  • 0 likes

Log in problems

When i'm opening the app it says "get an account" or "log in". It doesn't matter how many times i push both of the buttons. I can't get access.

Newbie

When i'm opening the app it says "get an account" or "log in". It doesn't matter how many times i push both of the buttons. I can't get access.

ItsJamesJ

Community Legend

719 Views

3 replies

0 likes

  • 719 Views
  • 3 replies
  • 0 likes