Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
Visitor
232474 Views
27 replies
5 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Visitor
114074 Views
116 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
442926 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Newbie
303909 Views
61 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Hi there, I have an A1396 ipad 2 and I cannot download the app from the apple appstore (the download button is grey and disabled). Software version is 9.3.5 (13G36). Do you have any ideas? I have googled and tried already software updating, start dow...
Hi there, I have an A1396 ipad 2 and I cannot download the app from the apple appstore (the download button is grey and disabled). Software version is 9.3.5 (13G36). Do you hav...
414 Views
0 replies
0 likes
On my desktop my premium account is working, on the App on my Iphone not! And i have just one account with my facebook login.
On my desktop my premium account is working, on the App on my Iphone not! And i have just one account with my facebook login.
Community Legend
367 Views
1 replies
0 likes
Paid for premium does not work keeps telling me to buy premium to get unlimited music and skip commercials can't even download and play off-line
Paid for premium does not work keeps telling me to buy premium to get unlimited music and skip commercials can't even download and play off-line
345 Views
0 replies
0 likes
Hi, please is there a trick or a setting how to display track time in the album tracklist in the iphone spotify app as displayed in the desktop version? I can see the "three dots" track setting on the right side but no time, didn't find in the settin...
Hi, please is there a trick or a setting how to display track time in the album tracklist in the iphone spotify app as displayed in the desktop version? I can see the "three dots" track setting on th...
421 Views
0 replies
1 likes
Hi, I've tried everything suggested, got rids of apps I don't use, cleared the web data etc, used power clean, uninstalled Spotify then reinstalled latest version from App Store, but it still keeps crashing? Any suggestions?
Hi, I've tried everything suggested, got rids of apps I don't use, cleared the web data etc, used power clean, uninstalled Spotify then reinstalled latest version from App Store, but it still keeps c...
403 Views
0 replies
0 likes
When i'm opening the app it says "get an account" or "log in". It doesn't matter how many times i push both of the buttons. I can't get access.
When i'm opening the app it says "get an account" or "log in". It doesn't matter how many times i push both of the buttons. I can't get access.
Community Legend
712 Views
3 replies
0 likes
I am on a family premium account, the subscription is showing up on the desktop spotify but on my iphone app it is saying I have a free subscription. I have logged out of all platforms and signem back in with the same information to the web platform ...
I am on a family premium account, the subscription is showing up on the desktop spotify but on my iphone app it is saying I have a free subscription. I have logged out of all platforms and signem bac...
Roadie
334 Views
1 replies
0 likes
O meu celular está conectado com o mesmo wifi e tudo, mas não baixa a musica no iphone.Como que faço ?
O meu celular está conectado com o mesmo wifi e tudo, mas não baixa a musica no iphone. Como que faço ?
Spotify Star
745 Views
1 replies
0 likes
I cancelled my premium and stopped using the app about 3 months ago after the app stopped me from doing premium features and I'm still getting charged and it has put my phone bill up for the past 3 months which is linked to someone elses bank card ev...
I cancelled my premium and stopped using the app about 3 months ago after the app stopped me from doing premium features and I'm still getting charged and it has put my phone bill up for the past 3 m...
Roadie
523 Views
1 replies
0 likes
Hi There, Based on few articles, you have released Spotify Party mode available on the mobile app in mid December 2015. I have Spotify 4.6.01466 on my iphone 6s and still do not see this feature as of today 1/4/2016. Do i have to enable something in ...
Hi There, Based on few articles, you have released Spotify Party mode available on the mobile app in mid December 2015. I have Spotify 4.6.01466 on my iphone 6s and still do not see this fea...
Casual Listener
33293 Views
47 replies
1 likes
I have some playlists in Spotify that I would like to set up in itunes for use with an Ipod shuffle. I own all of the music in itunes - I simply want to copy the list so I don't have to recreate it in Itunes. Is there a way to do this? I would prefer...
I have some playlists in Spotify that I would like to set up in itunes for use with an Ipod shuffle. I own all of the music in itunes - I simply want to copy the list so I don't have to recreat...
535 Views
0 replies
0 likes
I have a premiun account of a family account and can acces from the web and it says it is linked and everything , but when i go in the app in my iPhone it says free account and only can play in random mode
I have a premiun account of a family account and can acces from the web and it says it is linked and everything , but when i go in the app in my iPhone it says free account and only can play in rando...
Casual Listener
971 Views
2 replies
0 likes
For some reason when I filter "songs" on Spotify to only display downloaded songs, a large majority of the songs I've downloaded from my playlists do not show up. It seems like the only songs that are on the list of downloads are songs from full albu...
For some reason when I filter "songs" on Spotify to only display downloaded songs, a large majority of the songs I've downloaded from my playlists do not show up. It seems like the only songs th...
601 Views
0 replies
0 likes
This problem has been driving me mad the last week or so. I can start playing songs on my Iphone 5, and if I don´t do anything it will keep on playing. But if I let the screen go black and then unlock the phone the sound becomes distorted and within ...
This problem has been driving me mad the last week or so. I can start playing songs on my Iphone 5, and if I don´t do anything it will keep on playing. But if I let the screen go black and then unloc...
Casual Listener
3626 Views
8 replies
0 likes
Over the past couple of weeks I have lost the abiltiy to 'Like' or 'Dislike' songs on the radio On my iPhone 5s. When I attempt to 'Like' or 'Dislike' a song I get a message that says "Something went wrong". However, in troubleshooting I discovered t...
Over the past couple of weeks I have lost the abiltiy to 'Like' or 'Dislike' songs on the radio On my iPhone 5s. When I attempt to 'Like' or 'Dislike' a song I get a message that says "Som...
Newbie
13303 Views
36 replies
8 likes
Hi,There is no Download folder in my library on my iphone app, how do I get this? I have 'downloaded' albums and the green arrow shows, but I do not know where the album has been saved?? I have a Premium account, all other users can download & see th...
Hi, There is no Download folder in my library on my iphone app, how do I get this? I have 'downloaded' albums and the green arrow shows, but I do not know where the album has been saved?? I h...
Community Legend
1062 Views
6 replies
0 likes
Has anyone ever had an issue of missing tracks on an album. I am specifically talking about the Icky Thump album by the White Stripes. Yestersay i had the whole album downloaded and could listen to every song. Today i can only listen to two or three ...
Has anyone ever had an issue of missing tracks on an album. I am specifically talking about the Icky Thump album by the White Stripes. Yestersay i had the whole album downloaded and could liste...
366 Views
0 replies
0 likes
all my songs on my playlist suddenly disappeared, it was only the songs not the whole playlist that got deleted.
all my songs on my playlist suddenly disappeared, it was only the songs not the whole playlist that got deleted.
372 Views
0 replies
0 likes
I'm brand new to spotify, and I just can't figure this out. I have an album I want to play. I really don't care if it shuffles or not, but I can only play one song on the album before spotify shuffles in a song from the same artist but a different al...
I'm brand new to spotify, and I just can't figure this out. I have an album I want to play. I really don't care if it shuffles or not, but I can only play one song on the album before spotify shuffle...
Casual Listener
1955 Views
4 replies
0 likes
Why don't we have the option to sort the albums by artist under the "Your Music" section? It is available on the desktop version and also on the newly updated Android version...come on! The whole point by having music saved by albums is to sort the a...
Why don't we have the option to sort the albums by artist under the "Your Music" section? It is available on the desktop version and also on the newly updated Android version...come on! The whole poi...
Music Fan
2424 Views
5 replies
11 likes
