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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37170 Views

41 replies

10 likes

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  • 41 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102676 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1308 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299153 Views

61 replies

16 likes

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  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125840 Views

19 replies

38 likes

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Solved!! I can't access to my premiun account fom the app in my iphone 4s v.9.3.5

I have a premiun account of a family account and can acces from the web and it says it is linked and everything , but when i go in the app in my iPhone it says free account and only can play in random mode

Casual Listener

I have a premiun account of a family account and can acces from the web and it says it is linked and everything , but when i go in the app in my iPhone it says free account and only can play in rando...

Xinaramone

Casual Listener

946 Views

2 replies

0 likes

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  • 2 replies
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Continued problems with Spotify on iPhone 7 plus

For some reason when I filter "songs" on Spotify to only display downloaded songs, a large majority of the songs I've downloaded from my playlists do not show up. It seems like the only songs that are on the list of downloads are songs from full albu...

Casual Listener

For some reason when I filter "songs" on Spotify to only display downloaded songs, a large majority of the songs I've downloaded from my playlists do not show up. It seems like the only songs th...

589 Views

0 replies

0 likes

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Solved!! App shuts down when I unlock the Iphone screen

This problem has been driving me mad the last week or so. I can start playing songs on my Iphone 5, and if I don´t do anything it will keep on playing. But if I let the screen go black and then unlock the phone the sound becomes distorted and within ...

Visitor

This problem has been driving me mad the last week or so. I can start playing songs on my Iphone 5, and if I don´t do anything it will keep on playing. But if I let the screen go black and then unloc...

naravnih

Casual Listener

3563 Views

8 replies

0 likes

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  • 8 replies
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Can't 'Like' or 'Dislike' Radio Songs

Over the past couple of weeks I have lost the abiltiy to 'Like' or 'Dislike' songs on the radio On my iPhone 5s. When I attempt to 'Like' or 'Dislike' a song I get a message that says "Something went wrong". However, in troubleshooting I discovered t...

Music Fan

Over the past couple of weeks I have lost the abiltiy to 'Like' or 'Dislike' songs on the radio On my iPhone 5s.  When I attempt to 'Like' or 'Dislike' a song I get a message that says "Som...

Bcressa

Newbie

13127 Views

36 replies

8 likes

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  • 36 replies
  • 8 likes

Download File

Hi,There is no Download folder in my library on my iphone app, how do I get this? I have 'downloaded' albums and the green arrow shows, but I do not know where the album has been saved?? I have a Premium account, all other users can download & see th...

Casual Listener

Hi, There is no Download folder in my library on my iphone app, how do I get this? I have 'downloaded' albums and the green arrow shows, but I do not know where the album has been saved??  I h...

itu_

Community Legend

1011 Views

6 replies

0 likes

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  • 6 replies
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Missing songs on an album

Has anyone ever had an issue of missing tracks on an album. I am specifically talking about the Icky Thump album by the White Stripes. Yestersay i had the whole album downloaded and could listen to every song. Today i can only listen to two or three ...

Newbie

Has anyone ever had an issue of missing tracks on an album. I am specifically talking about the Icky Thump album by the White Stripes.  Yestersay i had the whole album downloaded and could liste...

356 Views

0 replies

0 likes

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all my songs on my playlist got deleted

all my songs on my playlist suddenly disappeared, it was only the songs not the whole playlist that got deleted.

Casual Listener

all my songs on my playlist suddenly disappeared, it was only the songs not the whole playlist that got deleted.

360 Views

0 replies

0 likes

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play album on iphone

I'm brand new to spotify, and I just can't figure this out. I have an album I want to play. I really don't care if it shuffles or not, but I can only play one song on the album before spotify shuffles in a song from the same artist but a different al...

Casual Listener

I'm brand new to spotify, and I just can't figure this out. I have an album I want to play. I really don't care if it shuffles or not, but I can only play one song on the album before spotify shuffle...

hunfta311

Casual Listener

1932 Views

4 replies

0 likes

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  • 4 replies
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Your Music: Albums sort order

Why don't we have the option to sort the albums by artist under the "Your Music" section? It is available on the desktop version and also on the newly updated Android version...come on! The whole point by having music saved by albums is to sort the a...

Music Fan

Why don't we have the option to sort the albums by artist under the "Your Music" section? It is available on the desktop version and also on the newly updated Android version...come on! The whole poi...

Pythagoras

Music Fan

2405 Views

5 replies

11 likes

  • 2405 Views
  • 5 replies
  • 11 likes

Won't let me select song

I have payed for premium for at least a year now. Suddenly my account said I wasn't paying anymore so I reinstalled premium. Now my playlist and starred songs will not let me select a specific song I can only shuffle. Why is this? My started playlist...

Newbie

I have payed for premium for at least a year now. Suddenly my account said I wasn't paying anymore so I reinstalled premium. Now my playlist and starred songs will not let me select a specific ...

Jimbo78

Newbie

7302 Views

5 replies

1 likes

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  • 5 replies
  • 1 likes

I cannot listen to italian music

Hello,I am Italian but I'm leaving in Uk. There is a new album realised by an italian trap group and I cannot find it while my friend that has an italian account he did.Actually I can find the group and certain songs but I cannot find the full new al...

Newbie

Hello, I am Italian but I'm leaving in Uk. There is a new album realised by an italian trap group and I cannot find it while my friend that has an italian account he did. Actually I can find the gr...

406 Views

0 replies

0 likes

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No "Home" page on iPad Mini 4

I recently installed Spotify on my iPad Mini 4. Unlike my iPhone version of Spotify, there is no "Home" page or icon. Instead there are only the other four pages: "Browse"; "Search"; "Radio"; and "Your Library." How can I add the "Home" page (and ico...

Newbie

I recently installed Spotify on my iPad Mini 4. Unlike my iPhone version of Spotify, there is no "Home" page or icon. Instead there are only the other four pages: "Browse"; "Search"; "Radio"; and "Yo...

628 Views

0 replies

1 likes

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  • 0 replies
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Playing Split Starred Playlists Together in the Starred Folder

Hi, I loved Spotify's Starred playlist which allowed me to shuffle play all the diverse songs I like. I noticed Spotify split my Starred playlist into two playlists and grouped my two Starred playlists into a Starred folder. I was able to shuffle pla...

Newbie

Hi,   I loved Spotify's Starred playlist which allowed me to shuffle play all the diverse songs I like.   I noticed Spotify split my Starred playlist into two playlists and grouped my t...

389 Views

0 replies

0 likes

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iPhone 7 bad connection please help

Ever since i got the iphone 7 The songs on Spotify keep cutting off and it's taking long to restart and it gets really frustrating to because I have deleted the app and re-downloaded it and I know it's not my car because it also happens in the gym as...

Visitor

Ever since i got the iphone 7 The songs on Spotify keep cutting off and it's taking long to restart and it gets really frustrating to because I have deleted the app and re-downloaded it and I know it...

369 Views

0 replies

0 likes

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  • 0 replies
  • 0 likes

random shut down

I am a subscriber of Spotify Premium and am having trouble with the app on my phone (Samsung galaxy S5) as well as on my desktop (mac). Spotify will randomy shut off in the middle of a song and the only thing I can do is close out and restart. Even t...

Casual Listener

I am a subscriber of Spotify Premium and am having trouble with the app on my phone (Samsung galaxy S5) as well as on my desktop (mac).  Spotify will randomy shut off in the middle of a song and...

514 Views

0 replies

2 likes

  • 514 Views
  • 0 replies
  • 2 likes

iPad app randomly crashes

I am running the Spotify app on my iPad 1 and it has suddenly taken to playing for approximately 4 songs or 15 minutes and then just crashing. The music just stops and the app shuts down. I have tried rebooting the iPad and reinstalling the app, but ...

Newbie

I am running the Spotify app on my iPad 1 and it has suddenly taken to playing for approximately 4 songs or 15 minutes and then just crashing. The music just stops and the app shuts down.   ...

jbrady

Casual Listener

1922 Views

9 replies

2 likes

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  • 9 replies
  • 2 likes

Opening of app, versions comparison and "shuffle" play

Hi. I have a few recommandations for you.I have an old iphone 4, wich i use as an MP3 player, it has the old version 6.5.0.1665, it is faster (does not hang at all when you scroll towards the bottom, like it does on my newest iphone) it does not star...

Casual Listener

Hi.  I have a few recommandations for you. I have an old iphone 4, wich i use as an MP3 player, it has the old version 6.5.0.1665, it is faster (does not hang at all when you scroll towards th...

cbj86

Casual Listener

522 Views

1 replies

0 likes

  • 522 Views
  • 1 replies
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Anyone encounter issue with iphone7?

I am facing the issue of Songs skipping, pause, fast forward and stops with iphone 7 on Spotify. It's irritating that music pause, skips, stops. I don't have to be moving to even encounter the problem, staying stationary also skips and stops. And I f...

Newbie

I am facing the issue of Songs skipping, pause, fast forward and stops with iphone 7 on Spotify. It's irritating that music pause, skips, stops. I don't have to be moving to even encounter the proble...

antthonys

Newbie

371 Views

1 replies

0 likes

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  • 1 replies
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Daily mix issue iPhone 6s plus

For some reason, randomly when I listen to daily mix, instead of going to the next song, it goes back up to the first song on the list it played then go back through all the songs I just listened to. Can this be fixed please? Thanks so much!

Visitor

For some reason, randomly when I listen to daily mix, instead of going to the next song, it goes back up to the first song on the list it played then go back through all the songs I just listened to....

313 Views

0 replies

0 likes

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Streaming music

I'm trying to stream my playlists without wifi and it won't play them. I have reception but it still won't play. I tried uninstalling and reinstalling. I tried turning my phone off. I have the free version of Spotify.

Casual Listener

I'm trying to stream my playlists without wifi and it won't play them. I have reception but it still won't play. I tried uninstalling and reinstalling. I tried turning my phone off. I have the free v...

LizTunes

Casual Listener

529 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes