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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

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iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Iamtable

Visitor

279703 Views

58 replies

14 likes

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Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

-Karma-

Roadie

178916 Views

510 replies

110 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

119038 Views

19 replies

38 likes

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Shuffle and repeat won't stay active

So, despite the fact that shuffle isn't as random as one could hope for, I'm still a major user of the function as I prefer the random setting to the forced order of the playlists. But lately every time my spotify has been idle for some time and need...

Newbie

So, despite the fact that shuffle isn't as random as one could hope for, I'm still a major user of the function as I prefer the random setting to the forced order of the playlists. But lately every t...

FuturePants

Casual Listener

4613 Views

5 replies

2 likes

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Interfering with another user

Hi, For the second time I'm intefering with another user. In the airplane another user was taking over my spotify while I was still connected with the internet. I needed to press play over and over again. The app kept telling me that I was listening ...

Newbie

Hi,   For the second time I'm intefering with another user. In the airplane another user was taking over my spotify while I was still connected with the internet. I needed to press p...

dirty_harry192

Casual Listener

670 Views

2 replies

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Ipod 4th generation

So I plan on getting an iPod because I'm running out of storage on my phone..now I've been looking on kijiji and I'm planning on getting an iPod 4th gen but I'm concerned Spotify may not work on it?? Does anyone have an iPod 4th gen they can maybe ch...

Newbie

So I plan on getting an iPod because I'm running out of storage on my phone.. now I've been looking on kijiji and I'm planning on getting an iPod 4th gen but I'm concerned Spotify may not work on it...

Maxim

Spotify Star

530 Views

1 replies

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Ipod 7 Sync

We just bought our son SPotify becuase the following artilce says it will work with his Nano 7 https://news.spotify.com/us/2011/05/04/spotify-says-hello-to-the-ipod/ But the 7 is not synching How do I get the nano 7 to synch to Spotify?

Newbie

We just bought our son SPotify becuase the following artilce says it will work with his Nano 7 https://news.spotify.com/us/2011/05/04/spotify-says-hello-to-the-ipod/   But the 7 is not sy...

Maxim

Spotify Star

440 Views

1 replies

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Superuser Contribution Discover won't open on iPhone

I get the message "Spotify can't open this type of link on this device"After demonstrating the breadth of my IT knowledge (i.e., turning it off and then on again) rebooting the app, rebooting my phone, updating iOS, I'm still getting this message. Wh...

Newbie

I get the message "Spotify can't open this type of link on this device" After demonstrating the breadth of my IT knowledge (i.e., turning it off and then on again) rebooting the app, rebooting my ph...

Chrisfullermd

Casual Listener

2072 Views

7 replies

1 likes

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Premium Payment

Hello, I used to pay for Spotify Premium through Globe (Philippines) but now they've discontinued that service and directed me to use my mobile number to pay. Now, when I try to register, it says that my mobile number could not be validated. Is there...

Newbie

Hello, I used to pay for Spotify Premium through Globe (Philippines) but now they've discontinued that service and directed me to use my mobile number to pay. Now, when I try to register, it says tha...

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Solved!! Extremely high data usage on iphone

Since April, I have been experiencing a huge spike in data usage due to the spotify premium app on my iphone. This never used to be an issue, and my listening habits have not changed. I stream on my phone for maybe 20-30 minutes a day. This should no...

Casual Listener

Since April, I have been experiencing a huge spike in data usage due to the spotify premium app on my iphone.  This never used to be an issue, and my listening habits have not changed.  I s...

jackstark

Newbie

28982 Views

14 replies

1 likes

data usage
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Charged twice per month

Could someone contact me!This isn't right paying $9.99 twice. Thank you

Casual Listener

Could someone contact me! This isn't right paying $9.99 twice. Thank you

Jacob

Community Legend

631 Views

3 replies

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No Play Queue button?

I have an iphone and there's no play queue? It shows up on my mac laptop but when I switch it to my phone there's no way to view what's going to play next. Maybe I'm just blind but I really can't find any way to view it. It's not in the upper right h...

Newbie

I have an iphone and there's no play queue? It shows up on my mac laptop but when I switch it to my phone there's no way to view what's going to play next. Maybe I'm just blind but I really can't fin...

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Genius

Genius keep showing me the story behind the song but i only want to see lyrics and its blocking it with useless info how can i make it only show lyrics

Newbie

Genius keep showing me the story behind the song but i only want to see lyrics and its blocking it with useless info how can i make it only show lyrics

359 Views

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Premium on mobile

I just updated to premium on the actual website but it won't register on the mobile app. I've logged in and out twice and uninstalled then reinstalled the app but nothing is registering he premium features

Visitor

I just updated to premium on the actual website but it won't register on the mobile app. I've logged in and out twice and uninstalled then reinstalled the app but nothing is registering he premium fe...

kejt_

Community Legend

386 Views

1 replies

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Finding recently played songs on iPhone

I don't really use Spotify for music discovery but I gave one of the Daily Mixes a go earlier today and really liked some of the music. I usually listen to Spotify while driving, so I was not able to save songs I liked as I heard them, but I assumed ...

Newbie

I don't really use Spotify for music discovery but I gave one of the Daily Mixes a go earlier today and really liked some of the music. I usually listen to Spotify while driving, so I was not able to...

ACAx1985

Roadie

4735 Views

1 replies

5 likes

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Superuser Contribution Downloads don't stay downloaded

I am using Spotify Premium on an iphone 5 and an iPad Pro. I have plenty of storage on both. Playlists I have downloaded don't stay downloaded. The list of songs remains, but I have to download afresh each time I want to hear them. I have tried unins...

Casual Listener

I am using Spotify Premium on an iphone 5 and an iPad Pro. I have plenty of storage on both. Playlists I have downloaded don't stay downloaded. The list of songs remains, but I have to download afres...

Margot121

Casual Listener

15840 Views

3 replies

3 likes

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Spotify on iPod Nano

can you bring back the old software where you can sync downloaded music to ipod nano. the app is really hard to use even when in premium if it has limited way of listening. Please fix this immediately so we can use our ipod nanos. WE still use them i...

Newbie

can you bring back the old software where you can sync downloaded music to ipod nano. the app is really hard to use even when in premium if it has limited way of listening. Please fix this immediatel...

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Superuser Contribution Can't see who added what songs in a collaborative playlist

I had a collaborative playlist where I used to always see on my iPhone who added a certain song under the song title. All of a sudden I can't see who added what song. I made a new collaborative playlist with friends and the same problem exists now wi...

Casual Listener

I had a collaborative playlist where I used to always see on my iPhone who added a certain song under the song title. All of a sudden I can't see who added what song. I made a new collaborative playl...

silverturnsgrey

Newbie

8429 Views

3 replies

4 likes

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Won't download

I have Spotify premium but when I try download a playlist it says "upgrade to premium?

Newbie

I have Spotify premium but when I try download a playlist it says "upgrade to premium?

289 Views

0 replies

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Download automatically saved to library

When i download a track, to play it offline if needed to, it saves it automatically to my library. It never did that before and i dont want that. I put it in a separate playlist.Somebody know how i can switch this off? Or is this an error since the n...

Newbie

When i download a track, to play it offline if needed to, it saves it automatically to my library. It never did that before and i dont want that. I put it in a separate playlist. Somebody know how i...

hachster

Newbie

494 Views

1 replies

1 likes

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