Announcements

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Jessifiy

Visitor

43346 Views

43 replies

10 likes

  • 43346 Views
  • 43 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

108986 Views

116 replies

13 likes

Other
  • 108986 Views
  • 116 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1638 Views

0 replies

0 likes

iOS
  • 1638 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Casual Listener

301862 Views

62 replies

16 likes

  • 301862 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

127790 Views

19 replies

38 likes

  • 127790 Views
  • 19 replies
  • 38 likes

Solved!! songs skipping randomly and songs starting halfway through

I put on a random playlist made by spotify (flume house party) and put it on shuffle. I have premium and i have a good mobile data connection. For some reason the songs don't finish and skip to the next song half way through and the new song it choos...

Casual Listener

I put on a random playlist made by spotify (flume house party) and put it on shuffle. I have premium and i have a good mobile data connection. For some reason the songs don't finish and skip to the n...

mattisgn

Newbie

12769 Views

2 replies

1 likes

skipping
songs
  • 12769 Views
  • 2 replies
  • 1 likes

Recommend tracks playing

I am trying to play the Ariana Grande Dangerous Woman album which has over 12 tracks on it but still it's playing recommended tracks. I read on another post that if there is over 12 tracks, there'll be no recommended tracks playing. There are only si...

Casual Listener

I am trying to play the Ariana Grande Dangerous Woman album which has over 12 tracks on it but still it's playing recommended tracks. I read on another post that if there is over 12 tracks, there'll ...

387 Views

0 replies

0 likes

  • 387 Views
  • 0 replies
  • 0 likes

Ford Applink Sync + IOS + 8.3 = broken

Since installing the 8.3 update on my iPhone 6s I can no longer choose playlists from the sync menu or by voice as the option is missing on both. also auto pause is working for phone calls etc but auto resume is not. It worked fine in 8.2 I have trie...

Newbie

Since installing the 8.3 update on my iPhone 6s I can no longer choose playlists from the sync menu or by voice as the option is missing on both. also auto pause is working for phone calls etc but au...

403 Views

0 replies

0 likes

  • 403 Views
  • 0 replies
  • 0 likes

Can't play music in background

After the new update I can't play spotify unless I have the app open on my phone. Whenever I close my phone or try to open another app the music stops. Has anyone else experienced the same thing?

Newbie

After the new update I can't play spotify unless I have the app open on my phone. Whenever I close my phone or try to open another app the music stops. Has anyone else experienced the same thing?

malisskuznicki

Newbie

1944 Views

2 replies

1 likes

  • 1944 Views
  • 2 replies
  • 1 likes

Ordine Playlist

ciao ragazzi, io ho sempre avuto la playlist con ordine "aggiunti di recente" solo che da un pò di tempo a questa parte si resetta ad ogni accesso e mi porta un ordine diverso. cosa posso fare? Grazie

Newbie

ciao ragazzi, io ho sempre avuto la playlist con ordine "aggiunti di recente" solo che da un pò di tempo a questa parte si resetta ad ogni accesso e mi porta un ordine diverso. cosa posso fare? Grazie

382 Views

0 replies

0 likes

  • 382 Views
  • 0 replies
  • 0 likes

BMW integration broken since last update

Since the last iOS update, BMW integration is behaving strangely. about 50% of the time, the BMW app doesn't load properly and on the idrive, it's just frozen when trying to access Spotify, sometimes part of theinterface loads, sometimes all, sometim...

Newbie

Since the last iOS update, BMW integration is behaving strangely. about 50% of the time, the BMW app doesn't load properly and on the idrive, it's just frozen when trying to access Spotify, sometimes...

665 Views

0 replies

1 likes

  • 665 Views
  • 0 replies
  • 1 likes

h.e.a.t best albums unavailable??

h.e.a.t best albums unavailable even I'm premium and downloaded them??? When I try to listen the musics it is forwarding to me a radio and says this album is unavailable, how come?? They are already downlaoded and even i try to listen in offline mode...

Newbie

h.e.a.t best albums unavailable even I'm premium and downloaded them??? When I try to listen the musics it is forwarding to me a radio and says this album is unavailable, how come?? They are already ...

336 Views

0 replies

0 likes

  • 336 Views
  • 0 replies
  • 0 likes

Bug: Can add to collab playlist in iOS app but not Web Player using Chrome

A friend and I have a playlist we share music into that we both like, I am able to add to this playlist perfectly through the iOS app on my phone but, using my laptop running Windows 8.1, Google Chrome Version 57.0.2987.133 via your website this play...

Visitor

A friend and I have a playlist we share music into that we both like, I am able to add to this playlist perfectly through the iOS app on my phone but, using my laptop running Windows 8.1, Google Chro...

MattSuda

Spotify Star

500 Views

1 replies

0 likes

  • 500 Views
  • 1 replies
  • 0 likes

Songs play out of order in playlist. Screenshots inside!

So something strange that's been driving me crazy over the past 10 days or so. It's difficult to explain without showing someone in person, so please bear with me.I use my "Starred" playlist as my default playlist to dump all my random music into. I ...

Music Fan

So something strange that's been driving me crazy over the past 10 days or so. It's difficult to explain without showing someone in person, so please bear with me. I use my "Starred" playlist as m...

s_j_hargreaves

Newbie

6121 Views

26 replies

8 likes

  • 6121 Views
  • 26 replies
  • 8 likes

When scrolling through my playlist, it will not load in songs fast enough

Hi, this is a problem that only started about 2 days ago. When I am scrolling through my playlist trying to get to the bottom of it sometimes if I scroll too fast it now seems to not be able to keep up and will take about 10/20 seconds to load in the...

Casual Listener

Hi, this is a problem that only started about 2 days ago. When I am scrolling through my playlist trying to get to the bottom of it sometimes if I scroll too fast it now seems to not be able to keep ...

ttboi

Casual Listener

1115 Views

2 replies

0 likes

  • 1115 Views
  • 2 replies
  • 0 likes

Playlist cover art not appearing in app

Hey I have made a playlist with a new album and a few extra songs. The playlist cover will show on the lock screen when playing however when I open up the app and go to playlists its just got a blank musical note as the cover? On Iphone Thank you

Casual Listener

Hey I have made a playlist with a new album and a few extra songs. The playlist cover will show on the lock screen when playing however when I open up the app and go to playlists its just got a blank...

446 Views

0 replies

0 likes

  • 446 Views
  • 0 replies
  • 0 likes

Solved!! Where do I find my queue?

I feel so silly but since updating my spotify app, I can't for the life of me find where my queued songs are. I used to get there by clicking on my current playing song, and the button in the top right corner, but that is no longer there? Please help...

Newbie

I feel so silly but since updating my spotify app, I can't for the life of me find where my queued songs are. I used to get there by clicking on my current playing song, and the button in the top rig...

MattSuda

Spotify Star

43623 Views

1 replies

0 likes

  • 43623 Views
  • 1 replies
  • 0 likes

Pioneer radio

I have a pioneer 6.1 touch screen and ever since I updated my iOS Spotify doesn't work on it.

Newbie

I have a pioneer 6.1 touch screen and ever since I updated my iOS Spotify doesn't work on it.

450 Views

0 replies

0 likes

  • 450 Views
  • 0 replies
  • 0 likes

Offline Playlists won't load

iPhone 6 - anyone know why my offline playlists won't load past about 50 songs at a time - takes minutes to load next songs as I scroll the list and is making the app unusable. Anyone got any ideas before I unsubscribe?

Newbie

iPhone 6 - anyone know why my offline playlists won't load past about 50 songs at a time - takes minutes to load next songs as I scroll the list and is making the app unusable. Anyone got any ideas b...

419 Views

0 replies

0 likes

  • 419 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music not downloading

I use spotify premium on my iphone. After the recent software download my music was cutting out and scratchy in my car. So I uninstalled the Spotify app and reinstalled. Now my music is offline and will not download. Help!!! What can I do to get my m...

Visitor

I use spotify premium on my iphone.  After the recent software download my music was cutting out and scratchy in my car.  So I uninstalled the Spotify app and reinstalled.  Now my...

linlo

Newbie

492 Views

2 replies

0 likes

  • 492 Views
  • 2 replies
  • 0 likes

Latest update 7.8.0 draining battery on iPhone 6 running iOS 10.2.1

I updated to Spotify version 7.8.0 yesterday and now it is massively draining my battery life while running in the background with the screen off. I use Spotify every day and can normally only need to charge it if i've been running other apps as well...

Casual Listener

I updated to Spotify version 7.8.0 yesterday and now it is massively draining my battery life while running in the background with the screen off.  I use Spotify every day and can normally only ...

kocheck

Newbie

3201 Views

19 replies

4 likes

  • 3201 Views
  • 19 replies
  • 4 likes

Solved!! Cannot go online via 4g on iphone 5s

I am able to connect via wifi but when I use 4g it says I am offline and can't connect. I have gone through the troubleshooting and none of it has worked, I have also deleted and reinstalled the app. It is starting to be a pain as on the road a lot a...

Regular

I am able to connect via wifi but when I use 4g it says I am offline and can't connect. I have gone through the troubleshooting and none of it has worked, I have also deleted and reinstalled the app....

martheaa_aa

Newbie

2182 Views

5 replies

0 likes

  • 2182 Views
  • 5 replies
  • 0 likes

Automatic switch song

Brief description of the issue: During playlist playback the song will switch to random Thai songs that i have never listened to. It is very hard to reproduce as the song change is random.Steps to reproduce the issue:I listen to ANY playlist in my li...

Newbie

Brief description of the issue:  During playlist playback the song will switch to random Thai songs that i have never listened to.  It is very hard to reproduce as the song change is random...

Jacob

Community Legend

970 Views

1 replies

0 likes

  • 970 Views
  • 1 replies
  • 0 likes

Fallo de plan familiar

Estaba en un plan familiar, y un día abrí mi spoty y me aparece que no soy premium, y todos los demas del plan familiar si tienen premium

Newbie

Estaba en un plan familiar, y un día abrí mi spoty y me aparece que no soy premium, y todos los demas del plan familiar si tienen premium

MattSuda

Spotify Star

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Solved!! Acount premium

Please, I've already paid twice, and the deadline to activate my premium has already expired (5 days). what do I do? Besides everything I need my money back.

Newbie

Please, I've already paid twice, and the deadline to activate my premium has already expired (5 days). what do I do? Besides everything I need my money back.

Jacob

Community Legend

623 Views

1 replies

0 likes

  • 623 Views
  • 1 replies
  • 0 likes