Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Casual Listener
138375 Views
503 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
My spotify isn't shuffling (yes the shuffle icon is green). It just plays all of the songs in any playlist in order from top to bottom. Suggestions?
My spotify isn't shuffling (yes the shuffle icon is green). It just plays all of the songs in any playlist in order from top to bottom. Suggestions?
Casual Listener
8145 Views
4 replies
0 likes
Just started my daily mix and got curious about the button that is a circle with a line through it. I clicked it and it said it won't play that song anymore, but I like the song so I wanted to undo! Then I clicked the bar at the bottom saying never p...
Just started my daily mix and got curious about the button that is a circle with a line through it. I clicked it and it said it won't play that song anymore, but I like the song so I wanted to undo! ...
300 Views
0 replies
0 likes
When I try to shuffle a playlist on the iPhone app, it won't shuffle at all. It just plays the songs in the playlist order, and there is nothing in the queue.I have tried logging out and back, deleting and reinstalling the app, turning on and off my ...
When I try to shuffle a playlist on the iPhone app, it won't shuffle at all. It just plays the songs in the playlist order, and there is nothing in the queue. I have tried logging out and back,...
Spotify Star
1535 Views
1 replies
0 likes
When I press shuffle it will play the songs in order they are in my playlist, and will not shuffle.
When I press shuffle it will play the songs in order they are in my playlist, and will not shuffle.
Spotify Star
434 Views
1 replies
1 likes
Hello, I recently got a new iPhone 6s Plus and iClouded all of my apps, including Spotify, from my old iPhone to my new phone but now there are certain songs that will not play at all. I am a premium user and at first I thought that it was a streamin...
Hello, I recently got a new iPhone 6s Plus and iClouded all of my apps, including Spotify, from my old iPhone to my new phone but now there are certain songs that will not play at all. I am ...
Regular
7330 Views
13 replies
0 likes
If I play any playlist by clicking the green shuffle button, it plays the playlist totally normally, start to finish, with no variation.If I just play a random song from the middle of the playlist and make it shuffle after that, the first song of the...
If I play any playlist by clicking the green shuffle button, it plays the playlist totally normally, start to finish, with no variation. If I just play a random song from the middle of the playlist ...
Community Legend
795 Views
3 replies
0 likes
I have an iPhone 6s Plus with Spotify premium. Up until today the shuffle worked perfectly fine but now if I try to turn shuffle on it starts back at the beginning of my playlist and plays songs from there in the order they are on the playlist. Anyon...
I have an iPhone 6s Plus with Spotify premium. Up until today the shuffle worked perfectly fine but now if I try to turn shuffle on it starts back at the beginning of my playlist and plays songs from...
Regular
922 Views
7 replies
1 likes
This started when I installed the latest version of the app (8.2.0.549). When I stream a playlist (103 hours of music) to a device it only shuffles songs that start with a number the letter A or the letter B. This issomething QA should catch. **bleep...
This started when I installed the latest version of the app (8.2.0.549). When I stream a playlist (103 hours of music) to a device it only shuffles songs that start with a number the letter A or the ...
445 Views
0 replies
0 likes
Since last week the alphabet of my spotify playlist look like this... how can i fix it?
Since last week the alphabet of my spotify playlist look like this... how can i fix it?
248 Views
0 replies
0 likes
How do i off the shuffle play after premium ? I couldnt play any song after premium because of the shuffle play. Any solution to this?
How do i off the shuffle play after premium ? I couldnt play any song after premium because of the shuffle play. Any solution to this?
Community Legend
624 Views
5 replies
1 likes
I'm encountering a problem with playing songs on my Spotify app while my phone is connected through USB into my Ford Fiesta. The problem is that it keeps skipping to the next song after about 1-2 seconds. It's extremely annoying. Playing music from t...
I'm encountering a problem with playing songs on my Spotify app while my phone is connected through USB into my Ford Fiesta. The problem is that it keeps skipping to the next song after about 1-2 sec...
Newbie
1303 Views
1 replies
0 likes
Since the last update 8.2.0 music playback stops as soon as you dont see Spotify on the screen. So no music when you search something on safari or when the screen locks after a few minutes. Does anyone else have the same problem?
Since the last update 8.2.0 music playback stops as soon as you dont see Spotify on the screen. So no music when you search something on safari or when the screen locks after a few minutes. Does anyo...
Casual Listener
447 Views
2 replies
0 likes
We have Spotify family account(s) and I have used one of the accounts on the spotify app on my iphone. Now I have tried to log out and then log in to another of the accounts, but it keeps opening in the 'old account'. How do I get around this?
We have Spotify family account(s) and I have used one of the accounts on the spotify app on my iphone. Now I have tried to log out and then log in to another of the accounts, but it keeps opening in ...
Spotify Star
10449 Views
3 replies
0 likes
Brief description of the issue:Incorrect song name in Player. Steps to reproduce the issue:Start this song: spotify:track:0QR17iEdrDUbLtxkJe9kBWShow the playeriPhone 6s iOS 10.3.1Spotify PremiumSpotify v8.2.0.549
Brief description of the issue: Incorrect song name in Player. Steps to reproduce the issue: Start this song: spotify:track:0QR17iEdrDUbLtxkJe9kBW Show the player iPhone 6s iOS 10...
343 Views
0 replies
0 likes
Why is it that sometimes (most of the time) when I try to listen to a certain radio station it doesn't work? It just says it is playing a song but it really isn't or it just keeps playing the song from the previous station. It is getting worse and wo...
Why is it that sometimes (most of the time) when I try to listen to a certain radio station it doesn't work? It just says it is playing a song but it really isn't or it just keeps playing the song fr...
614 Views
0 replies
0 likes
Just updated my Spotify app on my iPhone 4 (Jan. 27, 2014). All my playlists are now missing from the playlist tab. I don't believe I ever made a duplicate account because I always use the "log in with Facebook" option. Also, if I go to my profile I ...
Just updated my Spotify app on my iPhone 4 (Jan. 27, 2014). All my playlists are now missing from the playlist tab. I don't believe I ever made a duplicate account because I always use the "log in wi...
Newbie
5307 Views
18 replies
0 likes
Hi,I have a spotify family account with 1 other member. This member account has been made after the invite by me to join the family.On the pc everything works fine but in the iphone app it shows that its a free account without premium.The family admi...
Hi, I have a spotify family account with 1 other member. This member account has been made after the invite by me to join the family. On the pc everything works fine but in the iphone app it shows ...
Newbie
26389 Views
5 replies
0 likes
Currently i am on a iphone se and have a fully updated spotify.Recently Ii have noticed that when I shuffle a playlist and it goes into my Up next Queue that I can no longer remove songs from that queue. (delete from the up next list but still have t...
Currently i am on a iphone se and have a fully updated spotify. Recently Ii have noticed that when I shuffle a playlist and it goes into my Up next Queue that I can no longer remove songs ...
305 Views
0 replies
0 likes
Hi all,Is anyone could answer why behind the lyrics hide the LYRICS to show us why this song talk about somthing ?We just want lyrics using behind the lyrics ...ThanksPd: maybe there is a way to disable uninteresting comments...SpotifyPower.Mickaël.
Hi all, Is anyone could answer why behind the lyrics hide the LYRICS to show us why this song talk about somthing ? We just want lyrics using behind the lyrics ... Thanks Pd: maybe there is a way...
Community Legend
397 Views
1 replies
0 likes
Hey guys,so I've recently signed up premium.All of my songs have the green arrow (download arrow) on my saved list however when I turn off the download tab, most of the green arrows for my dogs dissapears and I can't listen to them offline?? Keep in ...
Hey guys, so I've recently signed up premium. All of my songs have the green arrow (download arrow) on my saved list however when I turn off the download tab, most of the green arrows for my dogs d...
245 Views
0 replies
0 likes
