Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
30364 Views
40 replies
9 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
94923 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
424484 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Newbie
293740 Views
60 replies
15 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
So something strange that's been driving me crazy over the past 10 days or so. It's difficult to explain without showing someone in person, so please bear with me.I use my "Starred" playlist as my default playlist to dump all my random music into. I ...
So something strange that's been driving me crazy over the past 10 days or so. It's difficult to explain without showing someone in person, so please bear with me. I use my "Starred" playlist as m...
Newbie
5845 Views
26 replies
8 likes
Hi, this is a problem that only started about 2 days ago. When I am scrolling through my playlist trying to get to the bottom of it sometimes if I scroll too fast it now seems to not be able to keep up and will take about 10/20 seconds to load in the...
Hi, this is a problem that only started about 2 days ago. When I am scrolling through my playlist trying to get to the bottom of it sometimes if I scroll too fast it now seems to not be able to keep ...
Casual Listener
1079 Views
2 replies
0 likes
Hey I have made a playlist with a new album and a few extra songs. The playlist cover will show on the lock screen when playing however when I open up the app and go to playlists its just got a blank musical note as the cover? On Iphone Thank you
Hey I have made a playlist with a new album and a few extra songs. The playlist cover will show on the lock screen when playing however when I open up the app and go to playlists its just got a blank...
432 Views
0 replies
0 likes
I feel so silly but since updating my spotify app, I can't for the life of me find where my queued songs are. I used to get there by clicking on my current playing song, and the button in the top right corner, but that is no longer there? Please help...
I feel so silly but since updating my spotify app, I can't for the life of me find where my queued songs are. I used to get there by clicking on my current playing song, and the button in the top rig...
Spotify Star
43574 Views
1 replies
0 likes
I have a pioneer 6.1 touch screen and ever since I updated my iOS Spotify doesn't work on it.
I have a pioneer 6.1 touch screen and ever since I updated my iOS Spotify doesn't work on it.
433 Views
0 replies
0 likes
iPhone 6 - anyone know why my offline playlists won't load past about 50 songs at a time - takes minutes to load next songs as I scroll the list and is making the app unusable. Anyone got any ideas before I unsubscribe?
iPhone 6 - anyone know why my offline playlists won't load past about 50 songs at a time - takes minutes to load next songs as I scroll the list and is making the app unusable. Anyone got any ideas b...
397 Views
0 replies
0 likes
I use spotify premium on my iphone. After the recent software download my music was cutting out and scratchy in my car. So I uninstalled the Spotify app and reinstalled. Now my music is offline and will not download. Help!!! What can I do to get my m...
I use spotify premium on my iphone. After the recent software download my music was cutting out and scratchy in my car. So I uninstalled the Spotify app and reinstalled. Now my...
Newbie
464 Views
2 replies
0 likes
I updated to Spotify version 7.8.0 yesterday and now it is massively draining my battery life while running in the background with the screen off. I use Spotify every day and can normally only need to charge it if i've been running other apps as well...
I updated to Spotify version 7.8.0 yesterday and now it is massively draining my battery life while running in the background with the screen off. I use Spotify every day and can normally only ...
Newbie
2993 Views
19 replies
4 likes
I am able to connect via wifi but when I use 4g it says I am offline and can't connect. I have gone through the troubleshooting and none of it has worked, I have also deleted and reinstalled the app. It is starting to be a pain as on the road a lot a...
I am able to connect via wifi but when I use 4g it says I am offline and can't connect. I have gone through the troubleshooting and none of it has worked, I have also deleted and reinstalled the app....
Newbie
2112 Views
5 replies
0 likes
Brief description of the issue: During playlist playback the song will switch to random Thai songs that i have never listened to. It is very hard to reproduce as the song change is random.Steps to reproduce the issue:I listen to ANY playlist in my li...
Brief description of the issue: During playlist playback the song will switch to random Thai songs that i have never listened to. It is very hard to reproduce as the song change is random...
Community Legend
944 Views
1 replies
0 likes
Estaba en un plan familiar, y un día abrí mi spoty y me aparece que no soy premium, y todos los demas del plan familiar si tienen premium
Estaba en un plan familiar, y un día abrí mi spoty y me aparece que no soy premium, y todos los demas del plan familiar si tienen premium
Spotify Star
366 Views
1 replies
0 likes
Please, I've already paid twice, and the deadline to activate my premium has already expired (5 days). what do I do? Besides everything I need my money back.
Please, I've already paid twice, and the deadline to activate my premium has already expired (5 days). what do I do? Besides everything I need my money back.
Community Legend
590 Views
1 replies
0 likes
Hi, I'm a premium Spotify user before moving to Thailand. But am unable to download it on my new iPhone. Can anyone help me please?
Hi, I'm a premium Spotify user before moving to Thailand. But am unable to download it on my new iPhone. Can anyone help me please?
Spotify Star
885 Views
2 replies
0 likes
Hallo zusammen,ich habe lange auf dem iPad spotify genutzt. Jetzt ist das App-Symbol weg und ich kann es aus dem AppStore nicht neu herunterladen. Kann mir jemand helfen?viele Grüße
Hallo zusammen, ich habe lange auf dem iPad spotify genutzt. Jetzt ist das App-Symbol weg und ich kann es aus dem AppStore nicht neu herunterladen. Kann mir jemand helfen? viele Grüße
1211 Views
0 replies
3 likes
Is anyone else having an issue with the latest update? For some reason since I updated, randomly it will play a song, start the next song and after 1-2 seconds skip it and go to the next song. Sound familiar? Any solutions?
Is anyone else having an issue with the latest update? For some reason since I updated, randomly it will play a song, start the next song and after 1-2 seconds skip it and go to the next song. Sound ...
Casual Listener
616 Views
4 replies
0 likes
I'm going to concede that the iPad group makes up the smallest chunk of the user base and that maintaining that app took more time than someone decided it was worth. That said, having worked for software companies, I don't see the old version coming ...
I'm going to concede that the iPad group makes up the smallest chunk of the user base and that maintaining that app took more time than someone decided it was worth. That said, having worked for soft...
Gig Goer
653 Views
1 replies
0 likes
The "Discover" section is really difficult to use on iPad. Please see attached video. The "viewable space" is very tiny and does not let you see enough things at one time. This leads to lots of scrolling and due to the way the "panels" are, its easy ...
The "Discover" section is really difficult to use on iPad. Please see attached video. The "viewable space" is very tiny and does not let you see enough things at one time. This leads to lots of ...
Community Legend
2914 Views
15 replies
0 likes
The volume is going up and down on itself - until maximum, which is an absolute desaster, I do not dare to turn on music anymore!I use an Iphone, newest.I bought Sonos two years ago, that was great. Since than I have the impression with every update ...
The volume is going up and down on itself - until maximum, which is an absolute desaster, I do not dare to turn on music anymore! I use an Iphone, newest. I bought Sonos two years ago, that was gre...
Community Legend
5057 Views
5 replies
0 likes
For the last couple of hours I've had trouble accessing the home, browse and search section of the Spotify app. It keeps coming up with 'an error occurred' , I'm only able to access songs in my libraryIve reset my phone, re installed Spotify, logged ...
For the last couple of hours I've had trouble accessing the home, browse and search section of the Spotify app. It keeps coming up with 'an error occurred' , I'm only able to access songs in my libra...
Community Legend
513 Views
1 replies
0 likes
Hi, This is a really recent problem. I use Spotify on my laptop and on my phone and I usually edit playlist on my laptop. And I added some new songs to one of them, but the new songs are not showing up on my phone. Everything was fine until one day i...
Hi, This is a really recent problem. I use Spotify on my laptop and on my phone and I usually edit playlist on my laptop. And I added some new songs to one of them, but the new songs are not...
Newbie
797 Views
2 replies
0 likes
