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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

36882 Views

40 replies

10 likes

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  • 40 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102328 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1294 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

298998 Views

61 replies

16 likes

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  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125724 Views

19 replies

38 likes

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Volume and track changes waking up screen!

Hi all, When I change volume by using the buttons on the side of my iPhone/by using my earphone remote (or change tracks using my earphone remote) my screen wakes up, which is really annoying. How can I disable this behaviour?

Newbie

Hi all,   When I change volume by using the buttons on the side of my iPhone/by using my earphone remote (or change tracks using my earphone remote) my screen wakes up, which is really annoy...

swansongforyou

Regular

1341 Views

2 replies

0 likes

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Ipad

HI,I am planning a party to play my spotify playlist from my ipad, however I do not want it disrupted when I recieve a text or a call from my phone. Is it possible to somehow not have them linked?

Casual Listener

HI, I am planning a party to play my spotify playlist from my ipad, however I do not want it disrupted when I recieve a text or a call from my phone.  Is it possible to somehow not have them li...

MattSuda

Spotify Star

833 Views

3 replies

0 likes

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Solved!! Offline Music folder in My Music disappeared

Hi All, Maybe this has been answered or maybe not. On the iphone app I used to go to "Your Music" and there would be a folder called "offline music" (under artists) where I could see only my saved for offline usage playlists, 1 week ago this disappea...

Newbie

Hi All, Maybe this has been answered or maybe not.   On the iphone app I used to go to "Your Music"  and there would be a folder called "offline music"  (under artists) where I could...

user-removed

Not applicable

1057 Views

2 replies

0 likes

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Solved!! Ipad Pro 12.9 no album art for downloads when offline

I use an Ipad Pro has my headunit in my car. I am a Premium member and I can only get album art to show up when there is any data connection. Is there any way to resolve this? I have done all of the basics; format the ipad, reinstall Spotify, redownl...

Gig Goer

I use an Ipad Pro has my headunit in my car. I am a Premium member and I can only get album art to show up when there is any data connection. Is there any way to resolve this? I have done all of the ...

badrowbot

Gig Goer

2118 Views

15 replies

0 likes

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Lau

Como puedo ver mi domicilo que puse cuando me suscribí porque no puedo dar de alta a mis familiares en mi paquete familiar

Newbie

Como puedo ver mi domicilo que puse cuando me suscribí porque no puedo dar de alta a mis familiares en mi paquete familiar

417 Views

0 replies

0 likes

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uploading/transferring music

OK. So I have music on itunes. I transferred it over to spotify. I have one song in particular (probably will be more) that is on Spotify FROM my itunes. It plays on Spotify on my laptop, but when it is on my iphone or I simply make a new playlist on...

Casual Listener

OK. So I have music on itunes. I transferred it over to spotify. I have one song in particular (probably will be more) that is on Spotify FROM my itunes. It plays on Spotify on my laptop, but when it...

398 Views

0 replies

0 likes

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No shuffle in playlist folder iPhone

I can no longer shuffle a playlist folder (a folder with many playlists). I can only shuffle playlist by playlist? This recently happened. I can still shuffle a folder on the PC client, but no longer on iPhone. Feature removed or what?Note: I know ho...

Casual Listener

I can no longer shuffle a playlist folder (a folder with many playlists). I can only shuffle playlist by playlist? This recently happened. I can still shuffle a folder on the PC client, but no longer...

mattherold

Casual Listener

4083 Views

7 replies

18 likes

playlist folders
shuffle
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Spotify Connect - Multiple Speakers/Devices

My spotify app on my iphone recognizes *some* of my devices (Amazon Echoes throughout the house) but not others (spotify on my laptop recognizes all of them). Suggestions?

Newbie

My spotify app on my iphone recognizes *some* of my devices (Amazon Echoes throughout the house) but not others (spotify on my laptop recognizes all of them).  Suggestions?

537 Views

0 replies

0 likes

devices
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Solved!! songs skipping randomly and songs starting halfway through

I put on a random playlist made by spotify (flume house party) and put it on shuffle. I have premium and i have a good mobile data connection. For some reason the songs don't finish and skip to the next song half way through and the new song it choos...

Casual Listener

I put on a random playlist made by spotify (flume house party) and put it on shuffle. I have premium and i have a good mobile data connection. For some reason the songs don't finish and skip to the n...

mattisgn

Newbie

12750 Views

2 replies

1 likes

skipping
songs
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  • 2 replies
  • 1 likes

Recommend tracks playing

I am trying to play the Ariana Grande Dangerous Woman album which has over 12 tracks on it but still it's playing recommended tracks. I read on another post that if there is over 12 tracks, there'll be no recommended tracks playing. There are only si...

Casual Listener

I am trying to play the Ariana Grande Dangerous Woman album which has over 12 tracks on it but still it's playing recommended tracks. I read on another post that if there is over 12 tracks, there'll ...

382 Views

0 replies

0 likes

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Ford Applink Sync + IOS + 8.3 = broken

Since installing the 8.3 update on my iPhone 6s I can no longer choose playlists from the sync menu or by voice as the option is missing on both. also auto pause is working for phone calls etc but auto resume is not. It worked fine in 8.2 I have trie...

Newbie

Since installing the 8.3 update on my iPhone 6s I can no longer choose playlists from the sync menu or by voice as the option is missing on both. also auto pause is working for phone calls etc but au...

398 Views

0 replies

0 likes

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Can't play music in background

After the new update I can't play spotify unless I have the app open on my phone. Whenever I close my phone or try to open another app the music stops. Has anyone else experienced the same thing?

Newbie

After the new update I can't play spotify unless I have the app open on my phone. Whenever I close my phone or try to open another app the music stops. Has anyone else experienced the same thing?

malisskuznicki

Newbie

1934 Views

2 replies

1 likes

  • 1934 Views
  • 2 replies
  • 1 likes

Ordine Playlist

ciao ragazzi, io ho sempre avuto la playlist con ordine "aggiunti di recente" solo che da un pò di tempo a questa parte si resetta ad ogni accesso e mi porta un ordine diverso. cosa posso fare? Grazie

Newbie

ciao ragazzi, io ho sempre avuto la playlist con ordine "aggiunti di recente" solo che da un pò di tempo a questa parte si resetta ad ogni accesso e mi porta un ordine diverso. cosa posso fare? Grazie

373 Views

0 replies

0 likes

  • 373 Views
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BMW integration broken since last update

Since the last iOS update, BMW integration is behaving strangely. about 50% of the time, the BMW app doesn't load properly and on the idrive, it's just frozen when trying to access Spotify, sometimes part of theinterface loads, sometimes all, sometim...

Newbie

Since the last iOS update, BMW integration is behaving strangely. about 50% of the time, the BMW app doesn't load properly and on the idrive, it's just frozen when trying to access Spotify, sometimes...

662 Views

0 replies

1 likes

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h.e.a.t best albums unavailable??

h.e.a.t best albums unavailable even I'm premium and downloaded them??? When I try to listen the musics it is forwarding to me a radio and says this album is unavailable, how come?? They are already downlaoded and even i try to listen in offline mode...

Newbie

h.e.a.t best albums unavailable even I'm premium and downloaded them??? When I try to listen the musics it is forwarding to me a radio and says this album is unavailable, how come?? They are already ...

330 Views

0 replies

0 likes

  • 330 Views
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Bug: Can add to collab playlist in iOS app but not Web Player using Chrome

A friend and I have a playlist we share music into that we both like, I am able to add to this playlist perfectly through the iOS app on my phone but, using my laptop running Windows 8.1, Google Chrome Version 57.0.2987.133 via your website this play...

Visitor

A friend and I have a playlist we share music into that we both like, I am able to add to this playlist perfectly through the iOS app on my phone but, using my laptop running Windows 8.1, Google Chro...

MattSuda

Spotify Star

491 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Songs play out of order in playlist. Screenshots inside!

So something strange that's been driving me crazy over the past 10 days or so. It's difficult to explain without showing someone in person, so please bear with me.I use my "Starred" playlist as my default playlist to dump all my random music into. I ...

Music Fan

So something strange that's been driving me crazy over the past 10 days or so. It's difficult to explain without showing someone in person, so please bear with me. I use my "Starred" playlist as m...

s_j_hargreaves

Newbie

6030 Views

26 replies

8 likes

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  • 26 replies
  • 8 likes

When scrolling through my playlist, it will not load in songs fast enough

Hi, this is a problem that only started about 2 days ago. When I am scrolling through my playlist trying to get to the bottom of it sometimes if I scroll too fast it now seems to not be able to keep up and will take about 10/20 seconds to load in the...

Casual Listener

Hi, this is a problem that only started about 2 days ago. When I am scrolling through my playlist trying to get to the bottom of it sometimes if I scroll too fast it now seems to not be able to keep ...

ttboi

Casual Listener

1098 Views

2 replies

0 likes

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  • 2 replies
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Playlist cover art not appearing in app

Hey I have made a playlist with a new album and a few extra songs. The playlist cover will show on the lock screen when playing however when I open up the app and go to playlists its just got a blank musical note as the cover? On Iphone Thank you

Casual Listener

Hey I have made a playlist with a new album and a few extra songs. The playlist cover will show on the lock screen when playing however when I open up the app and go to playlists its just got a blank...

443 Views

0 replies

0 likes

  • 443 Views
  • 0 replies
  • 0 likes