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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48294 Views
  • 15 replies
  • 36 likes
  • 48294 Views
  • 15 replies
  • 36 likes

Solved!! Will I be charged after my 7 Day Trial is up?

So I just signed up for a 7 Day Trial without entering any details but when this is up will I be charged through my iTunes account? If so, is there anyway I can cancel my trial?

  • Visitor
  • So I just signed up for a 7 Day Trial without entering any details but when this is up will I be charged through my iTunes account? If so, is there anyway I can cancel my trial?
  • Bittencourt
  • Spotify Star
  • 479 Views
  • 2 replies
  • 1 likes
  • 479 Views
  • 2 replies
  • 1 likes

7 day free trial

this is what happens when i press the link to get the 7 day free trial.. what can i do?

  • Newbie
  • this is what happens when i press the link to get the 7 day free trial.. what can i do?
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

iOS Update deleted a lot of saved music

Hi Guys, I updated my iPhone Spotify App last night to version 7.9.0. When I've gone to use it this morning, it has culled a lot of my saved music. Instead of entire artists being removed, just half to 3/4 of all artists have been deleted, and a lot ...

  • Newbie
  • Hi Guys,   I updated my iPhone Spotify App last night to version 7.9.0. When I've gone to use it this morning, it has culled a lot of my saved music. Instead of entire artists being removed, j...
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

My Spotify is not playing the playlists in order

I like to sort my lists by artist, but the order that is showed in the playlist, is not the order that the songs are being played. I am a Premium user, and shuffle mode is off. I don't know what to do.

  • Newbie
  • I like to sort my lists by artist, but the order that is showed in the playlist, is not the order that the songs are being played. I am a Premium user, and shuffle mode is off. I don't know what to d...
  • lolothebagel
  • Newbie
  • 1577 Views
  • 3 replies
  • 2 likes
  • 1577 Views
  • 3 replies
  • 2 likes

Spotify streaming downloaded songs **bleep**

Why can't you program something that works as intended? I downloaded the whole "Songs" section from within the iOS app, it's been a couple of GB and the "downloading" bar finished and disappeared which led me to the conclusion that downloading the tr...

  • Music Fan
  • Why can't you program something that works as intended? I downloaded the whole "Songs" section from within the iOS app, it's been a couple of GB and the "downloading" bar finished and disappeare...
  • Reiszecke
  • Music Fan
  • 643 Views
  • 2 replies
  • 0 likes
  • 643 Views
  • 2 replies
  • 0 likes

Genius Behind the Lyrics Won't Stay Off

So the new ability to disable the Genius Behind the Lyrics feature is really great except that it isn't really working... I'll go into my preferences on my iPhone app scroll down to the bottom of the playback options and click to disable the Behind t...

  • Newbie
  • So the new ability to disable the Genius Behind the Lyrics feature is really great except that it isn't really working...  I'll go into my preferences on my iPhone app scroll down to the bottom...
  • 1059 Views
  • 0 replies
  • 3 likes
  • Behind the lyrics
    Genius
    Software problems
    update bug
    Update Help
  • 1059 Views
  • 0 replies
  • 3 likes

WhatsApp sharing

I use Spotify Premium in IPhone 7 Plus. Cannot share songs through WhatsApp... Nothing happens when I try. IOS and Whatsapp are up to date.

  • Newbie
  • I use Spotify Premium in IPhone 7 Plus. Cannot share songs through WhatsApp... Nothing happens when I try. IOS and Whatsapp are up to date.
  • Hubo
  • Community Legend
  • 584 Views
  • 1 replies
  • 0 likes
  • 584 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Skipping Songs

Hello, I just bought Iphone 7 plus and connected to my car via usb. When I play a song spotify starts to skip songs every 2 secs. I cannot play a song properly. When I unplug from my car and it works fine. I will be glad if you can help me on this.

  • Newbie
  • Hello,   I just bought Iphone 7 plus and connected to my car via usb. When I play a song spotify starts to skip songs every 2 secs. I cannot play a song properly. When I unplug from my car and...
  • Inga88
  • Newbie
  • 552 Views
  • 2 replies
  • 0 likes
  • 552 Views
  • 2 replies
  • 0 likes

ipad offline

Non ho mai avuto problemi con l'iphone. Con l'Ipad invece, nelle mie playlist offline ogni tanto, quando arriva una determinata canzone della playlist, si blocca durante la riproduzione di quella canzone e non va avanti, devo passare io alla canzone ...

  • Newbie
  • Non ho mai avuto problemi con l'iphone. Con l'Ipad invece, nelle mie playlist offline ogni tanto, quando arriva una determinata canzone della playlist, si blocca durante la riproduzione di quella can...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Ios 7.1.2

Hola solo quiero sugerir que hagan que la app en applestore sea compatible con ios 7.1.2 ya que me encanta su app solucionen eso porfa tbn quisiera felicitarlos por las tarjetas con codigo que se venden en autoservicios son de mucha ayuda les pido de...

  • Newbie
  • Hola solo quiero sugerir que hagan que la app en applestore sea compatible con ios 7.1.2 ya que me encanta su app solucionen eso porfa tbn quisiera felicitarlos por las tarjetas con codigo que se ven...
  • 513 Views
  • 0 replies
  • 0 likes
  • 513 Views
  • 0 replies
  • 0 likes

I can't start my Spotify on my iPhone

A week ago, I opened my Spotify app, as always, to listen some music while my way to school. The problem is, when it opened, it was in sing up screen and log in, as I had recently downloaded the app. So, I went to the option "Log In" because I have a...

  • Regular
  • A week ago, I opened my Spotify app, as always, to listen some music while my way to school. The problem is, when it opened, it was in sing up screen and log in, as I had recently downloaded the app....
  • 464 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 464 Views
  • 0 replies
  • 0 likes

Running - Can't Detect Tempo

I've tried everyday for a week, and so far Running has been unable to detect my tempo. I've tried to make extra sure that I was running at a constant speed. I've tried rebooting the phone. I've tried uninstalling and then reinstalling Spotify. I even...

  • Regular
  • I've tried everyday for a week, and so far Running has been unable to detect my tempo. I've tried to make extra sure that I was running at a constant speed. I've tried rebooting the phone. I've tried...
  • El_Joey
  • Newbie
  • 5157 Views
  • 42 replies
  • 1 likes
  • iphone
    Running
    tempo
  • 5157 Views
  • 42 replies
  • 1 likes

Sharing On WhatsApp

Hi there, recently I haven't been able to share songs in WhatsApp. When i'm listening to a song on Spotify and I go to share, I tap on WhatsApp (under "Send to...") and it used to open WhatsApp, but it doesn't let me anymore. Nothing happens when I t...

  • Newbie
  • Hi there, recently I haven't been able to share songs in WhatsApp. When i'm listening to a song on Spotify and I go to share, I tap on WhatsApp (under "Send to...") and it used to open WhatsApp, but ...
  • Bp1914
  • Newbie
  • 4259 Views
  • 1 replies
  • 2 likes
  • 4259 Views
  • 1 replies
  • 2 likes

Spotify thinks I'm offline- shuffle play only

I'm using an iPad mini and the Spotify app. I have a lot of albums saved and playlists set up, but I get a message saying I'm working offline and so I can only shuffle play music. The iPad itself is showing up as connected to wifi and everything else...

  • Newbie
  • I'm using an iPad mini and the Spotify app. I have a lot of albums saved and playlists set up, but I get a message saying I'm working offline and so I can only shuffle play music. The iPad itself is ...
  • Miatynbob
  • Newbie
  • 465 Views
  • 1 replies
  • 0 likes
  • 465 Views
  • 1 replies
  • 0 likes

Can't connect to spotify on my Ipad.

For a couple of months i've been struggling with spotify on my Ipad. I have spotify premium and i use it frequently on my android phone and my pc, and i have absolutely no problems there. When it comes to my ipad however, it simply can't connect. I'm...

  • Newbie
  • For a couple of months i've been struggling with spotify on my Ipad. I have spotify premium and i use it frequently on my android phone and my pc, and i have absolutely no problems there. When it com...
  • 434 Views
  • 0 replies
  • 0 likes
  • 434 Views
  • 0 replies
  • 0 likes

Iphone wifi not working

Hello guys, so I have one serious problem here. After water damage my iphone works but without wifi and bluetooth. So I have a quick question here - is it possible somehow to sync music from pc spotify to my damaged iphone that I could listen them in...

  • Newbie
  • Hello guys, so I have one serious problem here. After water damage my iphone works but without wifi and bluetooth. So I have a quick question here - is it possible somehow to sync music from pc spoti...
  • Hubo
  • Community Legend
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Iphone app conection to samsung Smart Tv app

Hi.Does anyone know if there's a way in wich i could make the remote connection with my iphone app to my samsung smart tv app? Or any way to stream the Spotify music to the samsung smart tv (model 2015 i guess)? Any help works, thank you so much..

  • Visitor
  • Hi. Does anyone know if there's a way in wich i could make the remote connection with my iphone app to my samsung smart tv app? Or any way to stream the Spotify music to the samsung smart tv (model ...
  • 507 Views
  • 0 replies
  • 0 likes
  • 507 Views
  • 0 replies
  • 0 likes

Song crackles while playing through Bluetooth on speaker

Hi I'm new to the community but has been a Spotify premium user for a number of years. Recently purchased a wireless/Bluetooth compatible speaker, I tried to use my phone (both iPhone 5s and 7) to play my songs, through bluetooth. However it seems to...

  • Casual Listener
  • Hi I'm new to the community but has been a Spotify premium user for a number of years. Recently purchased a wireless/Bluetooth compatible speaker, I tried to use my phone (both iPhone 5s and 7) to pl...
  • gracenote3
  • Newbie
  • 677 Views
  • 1 replies
  • 0 likes
  • 677 Views
  • 1 replies
  • 0 likes

My songs keep deleting their self I don't know why plz help

I've been having this problem for the past couple months all my songs keep deleting their self and now they have gone away for good and I can't find them in my songs or in my artist I only have one song per artist!!! It's really angering me when I ha...

  • Newbie
  • I've been having this problem for the past couple months all my songs keep deleting their self and now they have gone away for good and I can't find them in my songs or in my artist I only have one s...
  • 253 Views
  • 0 replies
  • 0 likes
  • 253 Views
  • 0 replies
  • 0 likes

pausing due to 'playing somewhere else'

I have been dealing with this issue for months..it keeps pausing on my laptop and it's not playing anywhere else! I have done every conceivable thing to fix this issue...clearing cache, uninstalling, reinstalling, etc...and still every 2 min it's pau...

  • Newbie
  • I have been dealing with this issue for months..it keeps pausing on my laptop and it's not playing anywhere else!  I have done every conceivable thing to fix this issue...clearing cache, uninsta...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes