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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30699 Views

40 replies

9 likes

  • 30699 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95423 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1036 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293853 Views

60 replies

15 likes

  • 293853 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123759 Views

19 replies

38 likes

  • 123759 Views
  • 19 replies
  • 38 likes

Spotify app not opening

My app won't open after the latest update?

Newbie

My app won't open after the latest update?

Bittencourt

Spotify Star

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes

Frozen app

Hello, the app on my iPhone says waiting. I can't delete it or open it. It looks like it did an update today, April 11th

Casual Listener

Hello, the app on my iPhone says waiting. I can't delete it or open it. It looks like it did an update today, April 11th

phk_xb

Casual Listener

840 Views

4 replies

0 likes

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  • 4 replies
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can't listen local files on iphone

i have a macbook and iphone, i am using spotify with both of them. I've downloaded my local music files on spotify app on macbook and sync with iphone with following the directions but i still can't listen on my iphone. what can i do?

Newbie

i have a macbook and iphone, i am using spotify with both of them. I've downloaded my local music files on spotify app on macbook and sync with iphone with following the directions but i still can't ...

436 Views

0 replies

0 likes

  • 436 Views
  • 0 replies
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Songs disappearing from my playlist, (over 100)

I have an issue with a rather large playlist of mine on my iPod, I recently had over 100 songs just up and vanish from my playlist (not undownloaded, just cut off at some random point without a trace). The last few days I've been on a bit of a new mu...

Casual Listener

I have an issue with a rather large playlist of mine on my iPod, I recently had over 100 songs just up and vanish from my playlist (not undownloaded, just cut off at some random point without a trace...

304 Views

0 replies

0 likes

  • 304 Views
  • 0 replies
  • 0 likes

Queue in iPad App

Is it possible to view your song queue in the iPad app? and if not, can it be introduced soon please?

Newbie

Is it possible to view your song queue in the iPad app?   and if not, can it be introduced soon please?

user-removed

Not applicable

917 Views

4 replies

1 likes

  • 917 Views
  • 4 replies
  • 1 likes

connection broken

After 30 seconds listening to a song it says 'connection spotify broken' all the time and then it stops. I have a premium account. Tried login in and out. Nothing helps. What's wrong? Anybody?

Newbie

After 30 seconds listening to a song it says 'connection spotify broken' all the time and then it stops. I have a premium account. Tried login in and out. Nothing helps. What's wrong? Anybody?

294 Views

0 replies

0 likes

  • 294 Views
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Daily mix error

My daily mix not working. On apple fully updated both app and phone iOS 6 mixes are in the folder but only 2 of them play mix 2 and 5 have problems playing mix 1 3 4 6.Any one have any ideas because I really want Play them. The error that comes up wh...

Casual Listener

My daily mix not working. On apple fully updated both app and phone iOS 6 mixes are in the folder but only 2 of them play mix 2 and 5 have problems playing mix 1 3 4 6. Any one have any ideas becaus...

user-removed

Not applicable

1151 Views

3 replies

0 likes

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  • 3 replies
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Solved!! IOS - Playlists Loading

I don't know if anyone else is experiencing this particular issue since updating to 8.2.0.549 (or the update before), but when I go onto my iPhone and scroll down on a playlist, the Throbber (loading wheel) appears and I have to wait for the rest of ...

Roadie

I don't know if anyone else is experiencing this particular issue since updating to 8.2.0.549 (or the update before), but when I go onto my iPhone and scroll down on a playlist,&n...

scalv3rt

Roadie

2315 Views

13 replies

1 likes

  • 2315 Views
  • 13 replies
  • 1 likes

new chromecast not showing in devices

I just bought a new chromecast and installed it.It is working via Browser Plugin but not showing in the Spotify Devices section.Restarted all devices, reinstalled all devices .... nothing!Works on my Android but not on my Windows10.

Newbie

I just bought a new chromecast and installed it. It is working via Browser Plugin but not showing in the Spotify Devices section. Restarted all devices, reinstalled all devices .... nothing! Works...

394 Views

0 replies

0 likes

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  • 0 replies
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Spotify App Search Problems

I'm having two Spotify issues when I listen on my iPhone. I've tried exiting and restarting, turning the phone off and on, uninstalling and reinstalling the app, but none of those fix the issue:1) Whenever I filter in My Songs, even after I've cleare...

Casual Listener

I'm having two Spotify issues when I listen on my iPhone. I've tried exiting and restarting, turning the phone off and on, uninstalling and reinstalling the app, but none of those fix the issue: 1) ...

gooeykaboui

Newbie

860 Views

2 replies

2 likes

  • 860 Views
  • 2 replies
  • 2 likes

Switched from iPhone 5 s to iPhone 7 and I lost one album.

I switched from iPhone 5s to iPhone 7. Everithing works fine but I cannot play (no sound) one album. All others play well. The one that doesn't work is a local album but a lot of the other albums are also local. I tried a lot of things but it plays o...

Casual Listener

I switched from iPhone 5s to iPhone 7. Everithing works fine but I cannot play (no sound) one album. All others play well. The one that doesn't work is a local album but a lot of the other albums are...

RobF1

Casual Listener

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

iPhone downloading EVERY song without download swipe....

My phone can play EVERY song i have saved in offline mode while my desktop can't. Which means somehow my iphone is downloading every song I save to my library. When i got to "Albums", only a few are marked with the green arrow - the ones which I have...

Casual Listener

My phone can play EVERY song i have saved in offline mode while my desktop can't. Which means somehow my iphone is downloading every song I save to my library. When i got to "Albums", only a few are ...

JoeysPlimsoles

Newbie

818 Views

1 replies

1 likes

  • 818 Views
  • 1 replies
  • 1 likes

Paid for premium on iTunes, can't change country

Paid for premium through iTunes and now it won't let me change my country. Help!!!

Casual Listener

Paid for premium through iTunes and now it won't let me change my country. Help!!!

Tritan3

Newbie

868 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

How i get two columns back?

Hi, I have a problem. I see only one column in Spotify but before i see two. Where I can switch that setting back on? Thanks!

Casual Listener

Hi,   I have a problem. I see only one column in Spotify but before i see two. Where I can switch that setting back on?   Thanks!

Spotti60

Casual Listener

742 Views

4 replies

1 likes

  • 742 Views
  • 4 replies
  • 1 likes

Apple Carplay - Artists not showing up?

Hi there, Whenever I use spotify on Apple CarPlay, I'm unable to browse my Library by "Artist"? I'm able to see all my music when I browse by song, but for some reason whenever I try to filter by artist, none of my music shows up. Has anyone had this...

Newbie

Hi there,   Whenever I use spotify on Apple CarPlay, I'm unable to browse my Library by "Artist"? I'm able to see all my music when I browse by song, but for some reason whenever I try to filt...

scottedavis

Casual Listener

5659 Views

7 replies

2 likes

  • 5659 Views
  • 7 replies
  • 2 likes

Not Receiving Any Push Notifications

I used to receive push notifications for new releases from artists I followed, but for a while now this has not been the case. I've activated "New Music" notifications in Spotify's settings as well as Banner notifications for Spotify in the iOS setti...

Regular

I used to receive push notifications for new releases from artists I followed, but for a while now this has not been the case. I've activated "New Music" notifications in Spotify's settings as well a...

MattSuda

Spotify Star

829 Views

1 replies

1 likes

  • 829 Views
  • 1 replies
  • 1 likes

This song will not work...

I tried to listen to 'Sign of the Times' by Harry Styles but it will not work. I woke up Friday morning, it worked; it worked on repeat till about 2pm and then after that it was just grey and would skip to some random song (I do not want to listen to...

Newbie

I tried to listen to 'Sign of the Times' by Harry Styles but it will not work. I woke up Friday morning, it worked; it worked on repeat till about 2pm and then after that it was just grey and would s...

318 Views

0 replies

0 likes

  • 318 Views
  • 0 replies
  • 0 likes

Spotify Crashes after plugging into car USB (Range Rover Evoque)

So since the last update of spotify (8.1.0.623) everytime I plug my iphone and try and start spotify car mode starts but crashes. The first update where car mode came along didnt cause any issues, so whatever this is came from the latest release whic...

Casual Listener

So since the last update of spotify (8.1.0.623) everytime I plug my iphone and try and start spotify car mode starts but crashes.   The first update where car mode came along didnt cause any i...

Joshslatts

Newbie

1544 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

My downloaded playlist gets stuck loading almost every time I try scrolling to the bottom

When ever I try to scroll to the bottom of my playlist that is 100% downloaded, it gets stuck on the little circle loading icon and just sits there and never actually loads it. It's never done this until recently and it's extremely annoying because I...

Casual Listener

When ever I try to scroll to the bottom of my playlist that is 100% downloaded, it gets stuck on the little circle loading icon and just sits there and never actually loads it. It's never done this u...

Iankt98

Newbie

750 Views

1 replies

1 likes

  • 750 Views
  • 1 replies
  • 1 likes

Spotify on Apple Carplay

Hi! I have the issue, that the list of Artists is ending with letter S when using Carplay. From T to Z is missing. What should I do ?

Regular

Hi!   I have the issue, that the list of Artists is ending with letter S when using Carplay. From T to Z is missing. What should I do ?

11169040546

Regular

1001 Views

3 replies

0 likes

  • 1001 Views
  • 3 replies
  • 0 likes