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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30705 Views

40 replies

9 likes

  • 30705 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95430 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1037 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293861 Views

60 replies

15 likes

  • 293861 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123765 Views

19 replies

38 likes

  • 123765 Views
  • 19 replies
  • 38 likes

My Spotify account has been cleared out of all content and my Premium isn't working

Hi! I have iPhone 6s, spotify app version 8.3.0 and iOS 10.3.1. The app got a new automatic update yesterday and since then I have had problems with my account. I can't log in by using my username at all, but get error message "password incorrect" an...

Casual Listener

Hi! I have iPhone 6s, spotify app version 8.3.0 and iOS 10.3.1.  The app got a new automatic update yesterday and since then I have had problems with my account. I can't log in by using my user...

kejt_

Community Legend

630 Views

3 replies

0 likes

  • 630 Views
  • 3 replies
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I accidentally deleted a song on my phone, how to recover?

I somehow swiped left on my phone when I did not neam to. It dileted a song and now I cannot remember what it is because I had over hundreds of songs. It happend two times now and it is such a pain, how can I solve this problem?

Newbie

I somehow swiped left on my phone when I did not neam to. It dileted a song and now I cannot remember what it is because I had over hundreds of songs. It happend two times now and it is suc...

dskimmer

Regular

1024 Views

3 replies

0 likes

  • 1024 Views
  • 3 replies
  • 0 likes

Spotify for iOS 4.2.1 and WebOS 3.0 doesn't sync playlists

I have been using Spotify v0.4.24.65.gaef36bd1 with a Late 2009 iPod touch 3rd gen 8GB (MC086KS, iOS 4.2.1). But now it doesn't anymore sync the playlists like my newer iOS devices running a current version of Spotify and iOS 9/10 do. Any changes I d...

Casual Listener

I have been using Spotify v0.4.24.65.gaef36bd1 with a Late 2009 iPod touch 3rd gen 8GB (MC086KS, iOS 4.2.1).   But now it doesn't anymore sync the playlists like my newer iOS devices running a...

wywh

Casual Listener

1943 Views

2 replies

0 likes

  • 1943 Views
  • 2 replies
  • 0 likes

Lokal Files

Folgendes ProblemIch wollte ein paar neue lokale Lieder in meine Playlist tun. Auf den PC funktioniert alles einwandfrei. Sie sind in der Playlist und ich kann sie auch über Spotify abspielen. Wenn ich aber dann auf meinem IPhone schaue sehe ich die ...

Newbie

Folgendes Problem Ich wollte ein paar neue lokale Lieder in meine Playlist tun. Auf den PC funktioniert alles einwandfrei. Sie sind in der Playlist und ich kann sie auch über Spotify abspielen. Wenn...

Marlojero

Newbie

672 Views

1 replies

0 likes

  • 672 Views
  • 1 replies
  • 0 likes

Do I need Premium in order to import files from my computer?

I've been thinking of switching from ITunes to Spotify and I was wondering is it free to import local files from my pc to my iPhone using Spotify

Newbie

I've been thinking of switching from ITunes to Spotify and I was wondering is it free to import local files from my pc to my iPhone using Spotify

MattSuda

Spotify Star

721 Views

1 replies

0 likes

  • 721 Views
  • 1 replies
  • 0 likes

Queue functionality disappeared

All of a sudden I am unable to see the queued list of songs playing. I could do this yesterday. Is there a way to restore it? Has there been a software update that's moved it to a new place? I'm using iphone6 with verion 8.3.0.896

Regular

All of a sudden I am unable to see the queued list of songs playing.  I could do this yesterday.   Is there a way to restore it?   Has there been a software update that's moved it to a...

Uscore

Regular

588 Views

1 replies

1 likes

  • 588 Views
  • 1 replies
  • 1 likes

paid for premium but it doesn't show on the app

When i check my back account the charge is there but i didn't receive a confirmation email and when i open the app it still says i'm on free.

Newbie

When i check my back account the charge is there but i didn't receive a confirmation email and when i open the app it still says i'm on free.

MattSuda

Spotify Star

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

Imported downloaded tracks disappearing

In this past week either some or all of my imported music has magically disappeared from my phone. The first time this happened I noticed that the download playlist button wasn't toggled on half of my playlists of imported tracks. Today I've discover...

Casual Listener

In this past week either some or all of my imported music has magically disappeared from my phone. The first time this happened I noticed that the download playlist button wasn't toggled on half of m...

605 Views

0 replies

0 likes

Deleted downloads
deleted tracks
imported
imported music
  • 605 Views
  • 0 replies
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Search Artist on your own playlist, plays artist that is not searched for

Hey!I think it was around 2 months ago or something like that this changed. Before and ever since i got Spotify on my iphone like 5-6 years ago. You were always able to search for an artist or a band on your own playlist and spotify would only play t...

Casual Listener

Hey! I think it was around 2 months ago or something like that this changed. Before and ever since i got Spotify on my iphone like 5-6 years ago. You were always able to search for an artist or a ...

MattSuda

Spotify Star

884 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Kann mir kein spotify Premium kaufen auf dem Handy

Hallo LeserIch hab eine Problem. Und zwar kann ich mir auf dem Handy kein spotify kaufen. Auch wenn da kommt willst du spotify Premium kaufen und ich dann drauf drück Passiert nixJa das war mein Problem ich hoffe das du mir helfen kannst

Newbie

Hallo Leser Ich hab eine Problem. Und zwar kann ich mir auf dem Handy kein spotify kaufen. Auch wenn da kommt willst du spotify Premium kaufen und ich dann drauf drück Passiert nix Ja das war mein ...

Maxim

Spotify Star

15322 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

IOS -- Shuffle no longer available for playlists

Hello. Recently discovered that I can no longer shuffle songs out of a playlist containing subfolders. The only option available is to create a new playlist, or to select one of the subfolders. This is a recent change, as I previously was able to shu...

Casual Listener

Hello. Recently discovered that I can no longer shuffle songs out of a playlist containing subfolders. The only option available is to create a new playlist, or to select one of the subfolders. This ...

dustypix

Casual Listener

917 Views

5 replies

0 likes

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  • 5 replies
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BMW connected drive not working

Since the v8 update to the iOS app I cannot get the car to open Spotify. It plays music but won't show the Spotify one when I choose it from the media menu it won't load.Anyone else getting this?

Newbie

Since the v8 update to the iOS app I cannot get the car to open Spotify. It plays music but won't show the Spotify one when I choose it from the media menu it won't load. Anyone else getting this?

adamj53

Newbie

1393 Views

1 replies

1 likes

  • 1393 Views
  • 1 replies
  • 1 likes

Spotify doesn't work when I'm on wifi

Everytime I try to open Spotify when I'm on wifi it crashes but it will work if I'm off wifi and using data.

Newbie

Everytime I try to open Spotify when I'm on wifi it crashes but it will work if I'm off wifi and using data.

robbieo39shea

Casual Listener

592 Views

1 replies

0 likes

  • 592 Views
  • 1 replies
  • 0 likes

Unable to Play Songs

I am using the mobie version of spotify on my iPhone 7 with the current patch being 8.3.0. I am unable to play the song Satisfied by Aranda and the entire Threat to Survival album by Shinedown. I have been able to play songs from the album and Satisf...

Newbie

I am using the mobie version of spotify on my iPhone 7 with the current patch being 8.3.0. I am unable to play the song Satisfied by Aranda and the entire Threat to Survival album by Shinedown. I hav...

437 Views

0 replies

0 likes

  • 437 Views
  • 0 replies
  • 0 likes

Download songs won't play offline

Hi, My iPhone's software is at 10.3.1 version. All the songs that I download are not playable in the offline mode. I've already tried to install/uninstall but it didn't work. Thanks.

Casual Listener

Hi,   My iPhone's software is at 10.3.1 version. All the songs that I download are not playable in the offline mode.   I've already tried to install/uninstall but it didn't work. &nbsp...

kejt_

Community Legend

1461 Views

3 replies

0 likes

  • 1461 Views
  • 3 replies
  • 0 likes

Spotify has glitches on its newest update...

On the iOS version of Spotify, there are glitches that I can't even get around of. Whenever I shuffle play a playlist the app crashes, not just on one playlist. Sometimes the song that's playing only plays for 4 seconds and then it crashes. Spotify, ...

Casual Listener

On the iOS version of Spotify, there are glitches that I can't even get around of. Whenever I shuffle play a playlist the app crashes, not just on one playlist. Sometimes the song that's playing only...

maleighakaymich

Newbie

2015 Views

3 replies

0 likes

bugs
Glitches
  • 2015 Views
  • 3 replies
  • 0 likes

Solved!! Ability to change Playlist Art on mobile?

I was just wondering if there was a way for me to change Playlist Art on mobile since I have seen a couple of people do it, but I can't seem to find the option. There might be a way on the PC version, but I was just wondering about mobile. I have loo...

Gig Goer

I was just wondering if there was a way for me to change Playlist Art on mobile since I have seen a couple of people do it, but I can't seem to find the option. There might be a way on the PC version...

Henrii3

Gig Goer

15397 Views

2 replies

0 likes

playlist art
  • 15397 Views
  • 2 replies
  • 0 likes

Albums in playlists out of order?

My albums in my playlist are out of order. This has been happening since the update. Everything is messy. Any way to fix it?

Casual Listener

My albums in my playlist are out of order. This has been happening since the update. Everything is messy. Any way to fix it?

user-removed

Not applicable

1066 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

"Música indisponível"

Fui ouvir a nova música do HARRY STYLES no spotify, e ela está aparecendo como indisponível pra mim. Meus amigos já estão todos ouvindo a música. Porém ela não aparece pra mim. Minha assinatura é premium, e eu sou o único enfrentando esse problema at...

Casual Listener

Fui ouvir a nova música do HARRY STYLES no spotify, e ela está aparecendo como indisponível pra mim. Meus amigos já estão todos ouvindo a música. Porém ela não aparece pra mim. Minha assinatura é pre...

MattSuda

Spotify Star

1457 Views

1 replies

0 likes

  • 1457 Views
  • 1 replies
  • 0 likes

Filtering within a playlist

When I access the "Filter" option inside a playlist, and I tap inside the box, the keyboard doesn't come up. What always comes up is the option tp "paste" test inside the filter box. This is an issue with every iPhone in the family (4 total). I've un...

Newbie

When I access the "Filter" option inside a playlist, and I tap inside the box, the keyboard doesn't come up.  What always comes up is the option tp "paste" test inside the filter box.  This...

MattSuda

Spotify Star

748 Views

1 replies

0 likes

  • 748 Views
  • 1 replies
  • 0 likes