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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30714 Views

40 replies

9 likes

  • 30714 Views
  • 40 replies
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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95435 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1037 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293862 Views

60 replies

15 likes

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  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123772 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Login trouble

Whenever I try to login to my acount it says that I already have an acount registered under my email which doesn't make any sense because I'm trying to log in not sign up. Any help?

Newbie

Whenever I try to login to my acount it says that I already have an acount registered under my email which doesn't make any sense because I'm trying to log in not sign up. Any help?

MattSuda

Spotify Star

999 Views

1 replies

0 likes

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  • 1 replies
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Cannot use spotify with my car, always prompt "please login"

i have refered https://support.spotify.com/us/article/Connection-problem/but with no luck. my spotify version: ios 8.2.0.549my ios version: 10.3.1 please see the attachments picture that when i connect my iphone to my car.

Newbie

i have refered https://support.spotify.com/us/article/Connection-problem/ but with no luck.   my spotify version: ios 8.2.0.549 my ios version: 10.3.1   please see the attachment...

1665 Views

0 replies

0 likes

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Video and Podcast link missing

I am very keen to watch the Spotify Landmark series on Green Day but I do not get the video and podcast link on my iPad. In browse I have new releases, charts, discover and concerts but nothing to provide a link to any videos. I understand the Landma...

Regular

I am very keen to watch the Spotify Landmark series on Green Day but I do not get the video and podcast link on my iPad. In browse I have new releases, charts, discover and concerts but nothing to pr...

MattSuda

Spotify Star

773 Views

1 replies

0 likes

  • 773 Views
  • 1 replies
  • 0 likes

playlist won't sync

My app on my iphone only syncs a portion of my desktop playlist, 33 out of 167 songs. Is there a way to manually sync it?

Newbie

My app on my iphone only syncs a portion of my desktop playlist, 33 out of 167 songs. Is there a way to manually sync it?

367 Views

0 replies

0 likes

  • 367 Views
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Spotify app won't play songs in order

I've only had this problem on the app. Spotify will not play the songs in the order they appear on the playlist, instead it jumps around. I am a premium user, I do not have it on shuffle and I have tried re-downloading the app.

Regular

I've only had this problem on the app. Spotify will not play the songs in the order they appear on the playlist, instead it jumps around. I am a premium user, I do not have it on shuffle and I have t...

Swanny

Community Legend

6083 Views

9 replies

4 likes

  • 6083 Views
  • 9 replies
  • 4 likes

Automatically Switches to Radio

Why! Why! Why does my Spotify switch to Radio after listening to my desired playlist? I have it on repeat, and once my playlist is complete it automatically switches to Radio where it plays songs it "thinks" I may like. Well I don't and it's annoying...

Newbie

Why! Why! Why does my Spotify switch to Radio after listening to my desired playlist? I have it on repeat, and once my playlist is complete it automatically switches to Radio where it plays songs it ...

MattSuda

Spotify Star

513 Views

1 replies

0 likes

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  • 1 replies
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Strange playing order when using "Newly added"

Hi!Something is weird with the sorting on iPhone. The next song playing isn't the one in the playlist, see attached pictures. I'm sorting by "Newly added". Shuffle is off, but I can't figure where the actual song order comes from. I can have a playli...

Music Fan

Hi! Something is weird with the sorting on iPhone. The next song playing isn't the one in the playlist, see attached pictures. I'm sorting by "Newly added". Shuffle is off, but I can't figure where ...

MattSuda

Spotify Star

418 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Playlist on iPhone isn't the same as desktop

I uploaded my desktop playlist and now it won't update with the new songs on my iphone. I have premiumI tried logging out of both iphone app and desktop and turning download off and on again but still nothing. Please help!!

Newbie

I uploaded my desktop playlist and now it won't update with the new songs on my iphone. I have premium I tried logging out of both iphone app and desktop and turning download off and on again but st...

Maria_B

Moderator

435 Views

1 replies

0 likes

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  • 1 replies
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Lost music, locked out of account & cut off by 2 Service Reps

I downloaded about 400-500 songs; The Service Reps both told me I wasn't online for 2 months, but I played songs as recently as last week! Then, during a trip from last Friday to yesterday, with about 10 hours driving, I was locked out of my account....

Casual Listener

I downloaded about 400-500 songs; The Service Reps both told me I wasn't online for 2 months, but I played songs as recently as last week! Then, during a trip from last Friday to yesterday, with abou...

MattSuda

Spotify Star

599 Views

1 replies

0 likes

  • 599 Views
  • 1 replies
  • 0 likes

Solved!! Is the app becoming bloated?

I feel that it takes too many "taps" to get to my music. The app has been adding more and more features, that have sucessfully increased how many things I need to select before getting to the playlists I have made, and will listen to most often. I un...

Casual Listener

I feel that it takes too many "taps" to get to my music. The app has been adding more and more features, that have sucessfully increased how many things I need to select before getting to the playlis...

zakdwyer

Casual Listener

3854 Views

9 replies

5 likes

  • 3854 Views
  • 9 replies
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"Ad free" period not working.

Every time I get one of the things saying "Watch this video to receive 30 minutes of ad-free music" or "the next 30 minutes are ad-free..." it always skips that and plays ads. It used to work perfectly fine

Newbie

Every time I get one of the things saying "Watch this video to receive 30 minutes of ad-free music" or "the next 30 minutes are ad-free..." it always skips that and plays ads. It used to work perfect...

MartinStoichkov

Community Legend

511 Views

1 replies

0 likes

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  • 1 replies
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I can't share songs on twitter and twitter doesn't even appear on 'social' options

I changed my password and erased all the apps that could use my twitter account. Now when i try to share music on twitter through Spotify it appears a message "error, there was an error posting this item".I've tried to log again into the twitter acco...

Newbie

I changed my password and erased all the apps that could use my twitter account. Now when i try to share music on twitter through Spotify it appears a message "error, there was an error posting this ...

714 Views

0 replies

0 likes

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Spotify with BMW Connected Drive

Hello, I use Spotify Premium with my BMW using ConnectedDrive integration.All works fine but regularly the Spotify interface (the BMW one) stops responding (impossible to move to previous or next track, etc.). The only solution to solve the problem i...

Newbie

Hello,   I use Spotify Premium with my BMW using ConnectedDrive integration. All works fine but regularly the Spotify interface (the BMW one) stops responding (impossible to move to previous ...

Shahir92

Newbie

638 Views

1 replies

1 likes

  • 638 Views
  • 1 replies
  • 1 likes

Where is my personalized new releases?

HelloMy 'new releases' suggestions are disapperead. They were in 'discover' section, i don't know why spotify decided to remove it it was my favpurite feature. I only see radar new tracks and playlist. Any help?

Music Fan

Hello My 'new releases' suggestions are disapperead. They were in 'discover' section, i don't know why spotify decided to remove it it was my favpurite feature. I only see radar new tracks and playl...

433 Views

0 replies

0 likes

  • 433 Views
  • 0 replies
  • 0 likes

App not working

hi, my app looks like it's updating or something, but it isn't, i can't open it, i can't delete it and i can't access it through the app store, it has been like this for two days

Casual Listener

hi, my app looks like it's updating or something, but it isn't, i can't open it, i can't delete it and i can't access it through the app store, it has been like this for two days

Mounia

Casual Listener

778 Views

6 replies

0 likes

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Says i Dont have premium but i do!

So 2 days ago Spotify tells me im not a premium member, thing is that i am. Through My phonebill i pay for premium every month and i have been for a while. Now when i log on, it shows 0 tracks on all My playlists. When opening them, the tracks are th...

Casual Listener

So 2 days ago Spotify tells me im not a premium member, thing is that i am. Through My phonebill i pay for premium every month and i have been for a while. Now when i log on, it shows 0 tracks on a...

Kawas01

Newbie

2194 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Spotify crashes when online (iPhone 6)

Whenever I'm online, the app crashes within a minute. It happens no matter what else I'm doing. If I'm doing nothing except using Spotify, it happens. When I'm offline, it works fine. I'm using an iPhone 6.iOS Version 10.2.1Spotify app Version 8.1.0....

Casual Listener

Whenever I'm online, the app crashes within a minute.  It happens no matter what else I'm doing.  If I'm doing nothing except using Spotify, it happens.   When I'm offline, it w...

Robert_W

Community Legend

1477 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Shuffle several playlists in a map

Since the last update I can't shuffle the playlists that are in one map. If I go to the desktop version it is still possible but not on my iPhone 7+ (version: 8.1.0.623). I do have a premium account.Thanks for any solution!

Casual Listener

Since the last update I can't shuffle the playlists that are in one map. If I go to the desktop version it is still possible but not on my iPhone 7+ (version: 8.1.0.623). I do have a premium account....

MattSuda

Spotify Star

2092 Views

8 replies

4 likes

  • 2092 Views
  • 8 replies
  • 4 likes

Music deleted. Don't buy premium.

Today I started a cross country road trip. As I went to use Spotify to play music I realized all of my downloaded music was deleted. This is the second time it has happened to me on a road trip where I don't have access to internet until I'm in a hot...

Newbie

Today I started a cross country road trip. As I went to use Spotify to play music I realized all of my downloaded music was deleted. This is the second time it has happened to me on a road trip where...

MattSuda

Spotify Star

722 Views

5 replies

0 likes

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  • 5 replies
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HELP!

1. Why in the section of artist only shows me the artist that I follow and not the ones that I download?2. How can I download one song offline in a playlist or album but only that song, not the complete album?

Newbie

1. Why in the section of artist only shows me the artist that I follow and not the ones that I download? 2. How can I download one song offline in a playlist or album but only that song, not the com...

MartinStoichkov

Community Legend

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes