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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30701 Views

40 replies

9 likes

  • 30701 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95429 Views

115 replies

12 likes

Other
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  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1036 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293859 Views

60 replies

15 likes

  • 293859 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123761 Views

19 replies

38 likes

  • 123761 Views
  • 19 replies
  • 38 likes

Lost functionality after latest update iOS 8.1.0.623

After last update it's no longer possible to search for, for example an artist, in many playlists at the same time (in the same folder). Can you please re-add this functionality in a coming update? I miss it!

Newbie

After last update it's no longer possible to search for, for example an artist, in many playlists at the same time (in the same folder). Can you please re-add this functionality in a coming update? I...

MattSuda

Spotify Star

703 Views

1 replies

1 likes

  • 703 Views
  • 1 replies
  • 1 likes

Explicit Versions

Good afternoon, I am facing difficulties in relation to the explicit versions, the songs in the explained versions are censored

Newbie

Good afternoon, I am facing difficulties in relation to the explicit versions, the songs in the explained versions are censored

MattSuda

Spotify Star

565 Views

1 replies

0 likes

  • 565 Views
  • 1 replies
  • 0 likes

Spotify censors songs on iPhone but does not on the exact same song on Mac. Help!

When playing a song on mac, it plays explicit as normal. I pause the song, open Spotify on my phone and it shows me where I left in that same song. On my mac, it recognizes that the music is playing through my phone. I rewind in that same song that I...

Newbie

When playing a song on mac, it plays explicit as normal. I pause the song, open Spotify on my phone and it shows me where I left in that same song. On my mac, it recognizes that the music is playing ...

MattSuda

Spotify Star

649 Views

1 replies

0 likes

  • 649 Views
  • 1 replies
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Account on iOs gets hijacked

I have a premium account and am running version 6.8.0.3786 on an iPhone 6S. I keep getting the issue where my account gets hijacked by some foreign user. I already kicked off all other users and changed my FB password. They still keep hijacking my ac...

Newbie

I have a premium account and am running version 6.8.0.3786 on an iPhone 6S.  I keep getting the issue where my account gets hijacked by some foreign user.  I already kicked off all other us...

MattSuda

Spotify Star

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

How to connect Spotify in Pioneer

Hi All, I need some advice here... I use Samsung Galaxy Note 5 and Iphone 7, and i want to play spotify on my car audio (Pioneeer AVH-X585 BT).I can play music with Spotify, but it connect as Bluetooth Audio, or Ipod Music, and I cant browse or choos...

Newbie

Hi All,  I need some advice here... 🙂 I use Samsung Galaxy Note 5 and Iphone 7, and i want to play spotify on my car audio (Pioneeer AVH-X585 BT). I can play music with Spotify, but it conne...

861 Views

0 replies

1 likes

  • 861 Views
  • 0 replies
  • 1 likes

Songs/Albums disappeared?

Hello! On my phone, a lot of my songs just disappeared. I search for the album and it's not there, steaming or downloaded. I went on the Spotify Webplayer and found this: (Attachment). What's going on? I can't play any of those grayed out songs, let ...

Casual Listener

Hello!   On my phone, a lot of my songs just disappeared. I search for the album and it's not there, steaming or downloaded. I went on the Spotify Webplayer and found this: (Attachment). ...

MattSuda

Spotify Star

660 Views

1 replies

0 likes

  • 660 Views
  • 1 replies
  • 0 likes

[iPhone] 'Remove' song from playlist ability

I mainly use spotify on my iphone on the go. I love to listen to playlists but often just add whole albums to playlists as it is quicker. But I'd REALLY love to be able to delete or 'remove' songs from playlists as i'm listening back to them, to remo...

Casual Listener

I mainly use spotify on my iphone on the go. I love to listen to playlists but often just add whole albums to playlists as it is quicker. But I'd REALLY love to be able to delete or 'remove' songs fr...

MattSuda

Spotify Star

901 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Cannot find songs dragged onto desktop and now playlist is empty!

I was trying to drag the names of the songs in my playlist onto my Mac desktop. Now they are not on the desktop, and the playlist is empty! Is there anyway to find these songs? I really just need the names, so I can recreate the list. I worked so har...

Casual Listener

I was trying to drag the names of the songs in my playlist onto my Mac desktop.  Now they are not on the desktop, and the playlist is empty!  Is there anyway to find these songs?  I re...

MattSuda

Spotify Star

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

Solved!! Song unavailable?

I have been having an ongoing issue for the last few days with Spotify showing song unavailable for a large amount of songs from one particular artist. Any suggestions on how to fix it?

Newbie

I have been having an ongoing issue for the last few days with Spotify showing song unavailable for a large amount of songs from one particular artist. Any suggestions on how to fix it?

MattSuda

Spotify Star

1671 Views

1 replies

0 likes

  • 1671 Views
  • 1 replies
  • 0 likes

Devices disappeared

I listen on my iPad @ home & use phone as a remote. Now I can't. Apps up to date

Newbie

I listen on my iPad @ home & use phone as a remote. Now I can't. Apps up to date

MattSuda

Spotify Star

1387 Views

1 replies

0 likes

  • 1387 Views
  • 1 replies
  • 0 likes

Using Spotify in Mexico

I am getting married on a beach in Mexico. I was wandering if I can use my spotify list as my DJ? Will spotify work in Mexico, I usually keep my phone in airplane mode and only listen to itunes but I prefer spotify. I need it to be reliable if this i...

Casual Listener

I am getting married on a beach in Mexico. I was wandering if I can use my spotify list as my DJ? Will spotify work in Mexico, I usually keep my phone in airplane mode and only listen to itunes but I...

MattSuda

Spotify Star

9529 Views

3 replies

0 likes

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  • 3 replies
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Solved!! New iPhone - difficulties logging in

Hi there, I have a new iPhone. I downloaded the Spotify App and I click on the "Already a user? Log In" button. When I enter my email and password on the next screen, it comes up with an error message: "You've already created an account with this ema...

Casual Listener

Hi there, I have a new iPhone.  I downloaded the Spotify App and I click on the "Already a user?  Log In" button.  When I enter my email and password on the next screen, it comes up wi...

pelirroja-sg

Casual Listener

663 Views

2 replies

0 likes

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  • 2 replies
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After cancelling a search in my library my spotify keeps playing the same song on loop - queue prob

My problem is a bit weird and I'm not totally sure how to describe it, but I will try my best. I have about 900 songs on my Spotify currently loaded into my library. If I were to press "shuffle play" my songs would proceed as normal but ifif I wanted...

Newbie

My problem is a bit weird and I'm not totally sure how to describe it, but I will try my best.   I have about 900 songs on my Spotify currently loaded into my library. If I were to press "shuf...

MattSuda

Spotify Star

579 Views

1 replies

1 likes

  • 579 Views
  • 1 replies
  • 1 likes

Spotify app for the roku tv

Hello all!I've had an issue pop up on the Spotify app on the tv. I don't know if this is Spotify changing things. But just recently when I've gone onto the tv app. The 'playlist' and 'starred' option has disappear on the app itself. On a side note: T...

Newbie

Hello all! I've had an issue pop up on the Spotify app on the tv. I don't know if this is Spotify changing things. But just recently when I've gone onto the tv app. The 'playlist' and 'starred' op...

MattSuda

Spotify Star

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

Starting Spotify causes ios 10 to reboot

Since upgrading to the latest spotify and ios 10.02 after about 20 seconds of spotify being open the phone reboots itselfI've removed spotify hard reboot and reinstalled but no change. No other apps have this problemDoesnt matter if i start audio pla...

Regular

Since upgrading to the latest spotify and ios 10.02 after about 20 seconds of spotify being open the phone reboots itself I've removed spotify hard reboot and reinstalled but no change. No other a...

Davel2

Regular

1144 Views

5 replies

0 likes

  • 1144 Views
  • 5 replies
  • 0 likes

Solved!! aderi a promoção do final de ano e minha conta só passou um mês no Premium. Como entro em contato???

aderi a promoção do final de ano e minha conta só passou um mês no Premium. Como entro em contato??? ja mandei e-mail e ninguem responde!!!0 de suporte esse app

Newbie

aderi a promoção do final de ano e minha conta só passou um mês no Premium. Como entro em contato??? ja mandei e-mail e ninguem responde!!! 0 de suporte esse app 

dal10cortivo

Casual Listener

653 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Solved!! Album Artwork Fiasco

I am using Spotify Premium and save abums for offline listening. Unto now, I had no problems but now when I swithch to offline mode on my iPhone, I can no longer see album artworks. How to do I continue to view artworks on iPhone in offline mode.

Newbie

I am using Spotify Premium and save abums for offline listening. Unto now, I had no problems but now when I swithch to offline mode on my iPhone, I can no longer see album artworks.   How to...

Ebel

Newbie

4932 Views

14 replies

2 likes

  • 4932 Views
  • 14 replies
  • 2 likes

Albums showing only few tracks

Hi,my Spotify on iPhone started to act weird recently – whenever I browse through my saved albums, it does not show the full tracklist and therefore I'm not able to download the whole album. It usually shows only 1-5 songs. Any ideas what's wrong?Tha...

Newbie

Hi, my Spotify on iPhone started to act weird recently – whenever I browse through my saved albums, it does not show the full tracklist and therefore I'm not able to download the whole album. I...

374 Views

0 replies

0 likes

  • 374 Views
  • 0 replies
  • 0 likes

Music won't download because of no storage

I had over 100 songs in my library, and I was listening to music once and accidentally hit the download button which deleted all of my music. It won't let even 2 songs download before saying my phone is out of storage. I deleted almost everything els...

Newbie

I had over 100 songs in my library, and I was listening to music once and accidentally hit the download button which deleted all of my music. It won't let even 2 songs download before saying my phone...

386 Views

0 replies

0 likes

  • 386 Views
  • 0 replies
  • 0 likes

Spotify stops playing on chromecast audio

Hello, unfortunately Spotify connects to my chromecast audio with the latest firmware from both my iPhone 6 and my iPad air, but everytime I switch or skip the track, Spotify stops playing and automatically switches to pause mode. Like this, Spotify ...

Visitor

Hello,   unfortunately Spotify connects to my chromecast audio with the latest firmware from both my iPhone 6 and my iPad air, but everytime I switch or skip the track, Spotify stops playing a...

Riverorange

Newbie

3770 Views

14 replies

3 likes

chromecast audio
  • 3770 Views
  • 14 replies
  • 3 likes