Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

logofeveryt

Visitor

235738 Views

56 replies

13 likes

  • 235738 Views
  • 56 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

158184 Views

507 replies

108 likes

  • 158184 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108143 Views

19 replies

38 likes

  • 108143 Views
  • 19 replies
  • 38 likes

Cancel my subscription

I have a free subscription...but I am being charged. There is NO option to cancel when I hit subscription....VERY frustrated that I cant even speak to someone!!

Casual Listener

I have a free subscription...but I am being charged. There is NO option to cancel when I hit subscription....VERY frustrated that I cant even speak to someone!!

Maxim

Spotify Star

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

What happened to "Add to Queue" and what's up with "Add to Up Next"?

Here's the situation. I'm using the iOS app on an iPhone. I have selected an album and am happily listening to it. Mid-album, I decide I want to queue up a new album, for a seamless transition at the end of the current album (maybe I'm about to start...

Regular

Here's the situation. I'm using the iOS app on an iPhone. I have selected an album and am happily listening to it. Mid-album, I decide I want to queue up a new album, for a seamless transition at the...

David_Corcoran

Music Fan

19167 Views

20 replies

17 likes

iOS
queue
  • 19167 Views
  • 20 replies
  • 17 likes

Spotify Playlist Radio

Can somebody tell me why the Playlist Radio always goes on after my Playlist is over ? Like the music stops always after the last song in a playlist, but since a few days the radio starts after the last song. How can I stop this it's so annoying. (So...

Newbie

Can somebody tell me why the Playlist Radio always goes on after my Playlist is over ? Like the music stops always after the last song in a playlist, but since a few days the radio starts after the l...

peter_gjini

Casual Listener

532 Views

2 replies

1 likes

  • 532 Views
  • 2 replies
  • 1 likes

Annoying scrolling glitch

I've been having this problem on my iPad with scrolling, or really touching anything for that matter. For example, if I have a playlist open on the right side of the screen, and my list of playlists on the left, it will constantly select random playl...

Casual Listener

I've been having this problem on my iPad with scrolling, or really touching anything for that matter.  For example, if I have a playlist open on the right side of the screen, and my list of play...

sdschramm

Roadie

2406 Views

3 replies

0 likes

  • 2406 Views
  • 3 replies
  • 0 likes

Not the owner of the song

I want to synchronize the songs that i have in my computer with the desktop's and iphone's spotify. But when i try to download the playlist to my iphone, it's shown the message "You're not the owner of the song. Try to synchronize from your computer"...

Newbie

I want to synchronize the songs that i have in my computer with the desktop's and iphone's spotify. But when i try to download the playlist to my iphone, it's shown the message "You're not the owner ...

256 Views

0 replies

0 likes

  • 256 Views
  • 0 replies
  • 0 likes

Spotify won't download to iPhone

I've asked this question before and still have yet to find a solution for it, I'm hoping somebody out there can help me! I had to restore my iPhone a few months ago and ever since the Spotify app will not download. When I go to the App Store where it...

Regular

I've asked this question before and still have yet to find a solution for it, I'm hoping somebody out there can help me! I had to restore my iPhone a few months ago and ever since the Spotify app wil...

265 Views

0 replies

0 likes

  • 265 Views
  • 0 replies
  • 0 likes

Spotify deleting offline songs

This is the 4th time this has happened in a month (twice this week alone). Spotify deleted all of my offline songs. I'm on iOS 10.2.1 and Spotify version 7.5.0.1023. I have about 2,000 songs saved offline on my iPhone 7. Each of these four times has ...

Casual Listener

This is the 4th time this has happened in a month (twice this week alone). Spotify deleted all of my offline songs. I'm on iOS 10.2.1 and Spotify version 7.5.0.1023. I have about 2,000 songs saved of...

Alezump

Casual Listener

793 Views

3 replies

2 likes

  • 793 Views
  • 3 replies
  • 2 likes

Trouble when my cellphone is off

EVERY TIME MY IPHONE IS OFF, I NEED TO LOG IN AND BY SURPRISE ALL MY MUSIC DOWNLOADED IS ERASED AND IS LIKE 500 SONGS THIS IS ANNOYING¿WHAT CAN I DO?

Visitor

EVERY TIME MY IPHONE IS OFF,  I NEED TO LOG IN AND BY SURPRISE ALL MY MUSIC DOWNLOADED IS ERASED AND IS LIKE 500 SONGS  THIS IS ANNOYING ¿WHAT CAN I DO?

user-removed

Not applicable

322 Views

3 replies

0 likes

  • 322 Views
  • 3 replies
  • 0 likes

Touch Preview Not Working on 6s

I recently bought a iPhone 6s Plus and cannot get the touch preview to work. I hold it down and the 'bar' comes up but no music/preview of music plays. How do I fix it?

Newbie

 I recently bought a iPhone 6s Plus and cannot get the touch preview to work. I hold it down and the 'bar' comes up but no music/preview of music plays. How do I fix it?

Antonio089

Music Fan

1598 Views

2 replies

1 likes

  • 1598 Views
  • 2 replies
  • 1 likes

Latest update still broken

Just completed the latest update today on Spotify and still my playlist songs won't play in order when not on shuffle , can we please get a fix for this !!

Regular

Just completed the latest update today on Spotify and still my playlist songs won't play in order when not on shuffle , can we please get a fix for this !!

459 Views

0 replies

1 likes

  • 459 Views
  • 0 replies
  • 1 likes

Album skipping

Updated Spotify and now some albums play backwards, If I try to skip a song it skips the entire album and goes to the next.

Newbie

Updated Spotify and now some albums play backwards, If I try to skip a song it skips the entire album and goes to the next.

365 Views

0 replies

0 likes

  • 365 Views
  • 0 replies
  • 0 likes

Can't log in

HiI cannot log in on Ap because it says I already have an account on that emailExactly that's why I'm trying to log in !!!!!!!?????

Newbie

Hi I cannot log in on Ap because it says I already have an account on that email Exactly that's why I'm trying to log in !!!!!!!?????

MartinStoichkov

Community Legend

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

[iOS][Other] Notifications reliability

Please do something about the way Spotify delivers push notifications, they're not reliable, almost non existent. I just get a very brief email weekly with 2 or 3 things at most, which isn't ideal.

Casual Listener

Please do something about the way Spotify delivers push notifications, they're not reliable, almost non existent. I just get a very brief email weekly with 2 or 3 things at most, which isn't ideal.

298 Views

0 replies

0 likes

iOS
Other
  • 298 Views
  • 0 replies
  • 0 likes

Solved!! radio starting automatically after playlist ends

I have a playlist that has one song on it that I listen to when I'm going to sleep. Starting a couple nights ago, after my playlist has ended, it automatically starts a radio station, so the music plays all night. How can I stop this?

Casual Listener

I have a playlist that has one song on it that I listen to when I'm going to sleep. Starting a couple nights ago, after my playlist has ended, it automatically starts a radio station, so the music pl...

kfryan

Casual Listener

1190 Views

4 replies

1 likes

  • 1190 Views
  • 4 replies
  • 1 likes

Won't allow me to log on as apprently I'm abroad but I am not

My Spotify says I have used up my 14 days abroad but I am not abroad and haven't used it abroad. I also have premium so shouldn't be a problem anyways! I've attached a screen shot of the problem.I have gone through all the steps the online help sugge...

Newbie

My Spotify says I have used up my 14 days abroad but I am not abroad and haven't used it abroad. I also have premium so shouldn't be a problem anyways! I've attached a screen shot of the problem. I ...

254 Views

0 replies

0 likes

  • 254 Views
  • 0 replies
  • 0 likes

Login failed 404 error

App on my iphone will not allow me to log in, receiving 404 error. Reset passwords on Facebook and Spotify. Will not log me in using FB or Spotify account. Please help me.

Newbie

App on my iphone will not allow me to log in, receiving 404 error. Reset passwords on Facebook and Spotify. Will not log me in using FB or Spotify account. Please help me.

568 Views

0 replies

0 likes

  • 568 Views
  • 0 replies
  • 0 likes

"you have reached the maximum amount of downloads"

Recently whenever I open Spotify on my Iphone 5s it says "you have reached the maximum amount of downloads. Please delete other songs in order to download more songs" but I only have like 150 songs on my Iphone and they used to be downloaded but when...

Newbie

Recently whenever I open Spotify on my Iphone 5s it says "you have reached the maximum amount of downloads. Please delete other songs in order to download more songs" but I only have like 150 songs o...

jessclarke77

Newbie

1675 Views

2 replies

1 likes

  • 1675 Views
  • 2 replies
  • 1 likes

Bug or hacked ?

Hey everyone !Its been a few days now since I have this strange notification on my phone. "Your account is being used somewhere else". I knew i logged on spotify with my ipad few weeks ago, so i decided to log out from every devices as the website ad...

Casual Listener

Hey everyone ! Its been a few days now since I have this strange notification on my phone. "Your account is being used somewhere else". I knew i logged on spotify with my ipad few weeks ago, so i de...

313 Views

0 replies

0 likes

  • 313 Views
  • 0 replies
  • 0 likes

Data use in offline mode

Hi, I've started using spotify in my car through bluetooth connection with my iPhone. It appaers that even when I'm in offline mode spotify still uses data and it seems to me more then it should. I've read around that a small amount of data is still ...

Newbie

Hi, I've started using spotify in my car through bluetooth connection with my iPhone. It appaers that even when I'm in offline mode spotify still uses data and it seems to me more then it should. I'v...

381 Views

0 replies

0 likes

  • 381 Views
  • 0 replies
  • 0 likes