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iOS (iPhone, iPad)

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30687 Views

40 replies

9 likes

  • 30687 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95416 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1036 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293849 Views

60 replies

15 likes

  • 293849 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123754 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Undownloaded songs still downloaded! Please help!

I don't understand how to undownload songs. When I click the slider and it goes back to "download" instead of "downloaded" the songs remain with green downloaded arrrows and they are playable even with no connection of any kind. This is true for rece...

Visitor

I don't understand how to undownload songs.  When I click the slider and it goes back to "download" instead of "downloaded" the songs remain with green downloaded arrrows and they are playable e...

451 Views

0 replies

0 likes

  • 451 Views
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Car play

I've just got spotify premium and new to this.I drive a vw golf 2016 with carplay and with apple music it would dispay all my albums on the car media touchscreen and I could access all music safely through blue tooth on the carscreen.I have tried bot...

Visitor

I've just got spotify premium and new to this.I drive a vw golf 2016 with carplay and with apple music it would dispay all my albums on the car media touchscreen and I could access all music safely t...

528 Views

0 replies

0 likes

  • 528 Views
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Won't Play Next Song on Playlist. Instead, plays songs from Up Next

Hi.I am trying to play songs from a playlist. Shuffle play works ok (shuffles songs from within the playlist). After fully playing one song though, it plays a song not from that specific playlist. Digging around, it seems to be playing songs from an ...

Newbie

Hi. I am trying to play songs from a playlist. Shuffle play works ok (shuffles songs from within the playlist). After fully playing one song though, it plays a song not from that specific playlist. ...

Psm1

Newbie

1744 Views

4 replies

3 likes

  • 1744 Views
  • 4 replies
  • 3 likes

Spotify on iPhone frozen

When trying to log into my spotify on the iPhone app, it becomes frozen and wont let me type or even click anything.I've already tried deleting the app and reinstalling it as well as restarting my iPhone. I have the iPhone 6 on ios 10.2.1 and a premi...

Newbie

When trying to log into my spotify on the iPhone app, it becomes frozen and wont let me type or even click anything. I've already tried deleting the app and reinstalling it as well as restartin...

Hubo

Community Legend

877 Views

3 replies

0 likes

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  • 3 replies
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Solved!!Superuser Contribution repeat stuck

i was using my laptop to control spotify on my phone and i had a song on repeat. i am not currently using my laptop to control it, because now—on my phone—i will shuffle my playlist and the song will just keep repeating as it is stuck. i have turned ...

Visitor

i was using my laptop to control spotify on my phone and i had a song on repeat. i am not currently using my laptop to control it, because now—on my phone—i will shuffle my playlist and the song will...

MattSuda

Spotify Star

6353 Views

1 replies

0 likes

  • 6353 Views
  • 1 replies
  • 0 likes

Solved!! iOS volume linking spotify Connect

When using spotify on my iOS device to control spotify on my mac i am able to use the volumecontrol of the iPhone to control the volume of this system. Downside of this function is that it also turns the volume up (or way down) on my iPhone itself. W...

Newbie

When using spotify on my iOS device to control spotify on my mac i am able to use the volumecontrol of the iPhone to control the volume of this system. Downside of this function is that it also turns...

MattSuda

Spotify Star

17761 Views

1 replies

4 likes

  • 17761 Views
  • 1 replies
  • 4 likes

Listening to playlist within folders

An update to mobile the ability to listen to a folder with playlist within it was removed. Before when you opened a folder with playlist in it the folder would have an extra playlist will all the that are contained in the folder. I think that this fe...

Newbie

An update to mobile the ability to listen to a folder with playlist within it was removed. Before when you opened a folder with playlist in it the folder would have an extra playlist will all the tha...

MattSuda

Spotify Star

993 Views

2 replies

1 likes

iOS
Mobile
  • 993 Views
  • 2 replies
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Solved!! Why is "run this town" by Jay Z deleted from Spotify?

This is one of my favorite songs and I hear it on repeat everyday. I woke up today and saw it was gone. The song is not even on YouTube. Can someone please tell me why it's gone?

Newbie

This is one of my favorite songs and I hear it on repeat everyday. I woke up today and saw it was gone. The song is not even on YouTube. Can someone please tell me why it's gone?

MattSuda

Spotify Star

40078 Views

2 replies

8 likes

  • 40078 Views
  • 2 replies
  • 8 likes

ipod nano 6th generation

hello, i have recntly found my ipod nano 6th generation and i was wondering if i could put my spotify music into my ipod. however, when i drag the app into my ipod file,the ipod shows that it is syncing. but when i remove the cable, it is the exactly...

Newbie

hello,         i have recntly found my ipod nano 6th generation and i was wondering if i could put my spotify music into my ipod. however, when i drag the app into my ipod file,t...

MattSuda

Spotify Star

5649 Views

1 replies

0 likes

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  • 1 replies
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Volume control out of app

The volume is now controlled with the iPhone volume buttons on the side. That's no problem except it controls the volume when the app is in the background. So, if I'm playing music to my home receiver from the app and I go out of the app to a voicema...

Newbie

The volume is now controlled with the iPhone volume buttons on the side. That's no problem except it controls the volume when the app is in the background. So, if I'm playing music to my home receive...

MattSuda

Spotify Star

15664 Views

1 replies

3 likes

  • 15664 Views
  • 1 replies
  • 3 likes

Song has been removed from playlist and is unavailable in play queue?

Hi!I'm experiencing problems with removed songs. I have a huge playlist (1000+ songs) and recently have noticed that some of the songs are unavailable in the play queue even though they don't exist in spotify anymore. I checked my playlist and from a...

Newbie

Hi! I'm experiencing problems with removed songs. I have a huge playlist (1000+ songs) and recently have noticed that some of the songs are unavailable in the play queue even though they don't exist...

MattSuda

Spotify Star

1706 Views

1 replies

0 likes

  • 1706 Views
  • 1 replies
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Choosing A Song

Why can't I choose the song I want on my playlist? Why do I have to push the shuffle button inorder to play the songs?? I have and IPhone so if you guys know, please help. Thanks!

Visitor

Why can't I choose the song I want on my playlist? Why do I have to push the shuffle button inorder to play the songs?? I have and IPhone so if you guys know, please help. Thanks!

MattSuda

Spotify Star

530 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Missing Song

For some weird reason Harry Styles's new song is missing from my spotify like when i search or when i look on the New Muaic Friday playlist but all my friends have it!! help!!!!

Newbie

For some weird reason Harry Styles's new song is missing from my spotify like when i search or when i look on the New Muaic Friday playlist but all my friends have it!! help!!!!

MattSuda

Spotify Star

1418 Views

3 replies

0 likes

  • 1418 Views
  • 3 replies
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search in offline mode

I have premium account, but i still can not search for songs when i am not connected to wifi. is there a way to change that?

Newbie

I have premium account, but i still can not search for songs when i am not connected to wifi. is there a way to change that? 

MattSuda

Spotify Star

1049 Views

1 replies

0 likes

  • 1049 Views
  • 1 replies
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Superuser Contribution Problemas con las descargas

Hola, tengo Spotify Premium y descargo las canciones para escucharlas cuando estoy offline y más de 30 canciones se reproducen de manera incompleta. Me toca pasar a otra canción... a que se debe esa descarga incompleta?

Newbie

Hola, tengo Spotify Premium y descargo las canciones para escucharlas cuando estoy offline y más de 30 canciones se reproducen de manera incompleta. Me toca pasar a otra canción... a que se debe esa ...

Karla_camacho85

Newbie

895 Views

2 replies

0 likes

  • 895 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Community

How do i change my Profile picture in my iphone spotify device?

Casual Listener

How do i change my Profile picture in my iphone spotify device?

kejt_

Community Legend

619 Views

1 replies

0 likes

  • 619 Views
  • 1 replies
  • 0 likes

Artist appears in "My Music" on Mac, Windows, iPad but not on iPhone

Hi, today I noticed that one artist and his albums are not listed in My Music on my iPhone. He appears on my Mac, Windows and the iPad version of Spotify but not on my Phone. I installed the newest version of Spotify on all devices as well as the lat...

Visitor

Hi,    today I noticed that one artist and his albums are not listed in My Music on my iPhone. He appears on my Mac, Windows and the iPad version of Spotify but not on my Phone. I install...

395 Views

0 replies

0 likes

  • 395 Views
  • 0 replies
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other city

I have a premium account in the Turkey . Can I use my premium account in the USA ¿ or I must pay to Spotify ¿ Because the countries have different currency also they have different price .

Newbie

I have a premium account in the Turkey . Can I use my premium account in the USA ¿ or I must pay to Spotify ¿ Because the countries have different currency also they have different price .

labelscollected

Community Legend

426 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify streaming ""downloaded"" songs again. Goodbye

Shorty before starting a 6-day trip tomorrow, I got a message from my service provider that I've maxed out my data again - but I've hardly used my phone for web browsing or other stuff in the last couple of days. Of course, it just had to be Spotify ...

Music Fan

Shorty before starting a 6-day trip tomorrow, I got a message from my service provider that I've maxed out my data again - but I've hardly used my phone for web browsing or other stuff in the last co...

458 Views

0 replies

0 likes

  • 458 Views
  • 0 replies
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Inbox Icon Missing with recent Update - Spotify Desktop App (Mac)

Since the most recent update, I can't find my inbox nor can I send anything via messages. Only option I see when I want to "share" is "Post To Followers"... Is the messaging feature returning anytime soon?? This was a great way to share music between...

Newbie

Since the most recent update, I can't find my inbox nor can I send anything via messages. Only option I see when I want to "share" is "Post To Followers"... Is the messaging feature returning anytime...

InboxedOut

Newbie

2428 Views

9 replies

4 likes

  • 2428 Views
  • 9 replies
  • 4 likes