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iOS (iPhone, iPad)

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30677 Views

40 replies

9 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95402 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1031 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293845 Views

60 replies

15 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123748 Views

19 replies

38 likes

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  • 19 replies
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Not Shuffling

My spotify isn't shuffling (yes the shuffle icon is green). It just plays all of the songs in any playlist in order from top to bottom. Suggestions?

Casual Listener

My spotify isn't shuffling (yes the shuffle icon is green). It just plays all of the songs in any playlist in order from top to bottom. Suggestions?

sterlingw-8

Casual Listener

8335 Views

4 replies

0 likes

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Undo radio calibration??

Just started my daily mix and got curious about the button that is a circle with a line through it. I clicked it and it said it won't play that song anymore, but I like the song so I wanted to undo! Then I clicked the bar at the bottom saying never p...

Newbie

Just started my daily mix and got curious about the button that is a circle with a line through it. I clicked it and it said it won't play that song anymore, but I like the song so I wanted to undo! ...

356 Views

0 replies

0 likes

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Shuffle Playlist Doesn't Shuffle

When I try to shuffle a playlist on the iPhone app, it won't shuffle at all. It just plays the songs in the playlist order, and there is nothing in the queue.I have tried logging out and back, deleting and reinstalling the app, turning on and off my ...

Visitor

When I try to shuffle a playlist on the iPhone app, it won't shuffle at all. It just plays the songs in the playlist order, and there is nothing in the queue. I have tried logging out and back,...

MattSuda

Spotify Star

1630 Views

1 replies

0 likes

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  • 1 replies
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Shuffle

When I press shuffle it will play the songs in order they are in my playlist, and will not shuffle.

Newbie

When I press shuffle it will play the songs in order they are in my playlist, and will not shuffle.

MattSuda

Spotify Star

601 Views

1 replies

1 likes

  • 601 Views
  • 1 replies
  • 1 likes

Solved!! Certain songs won't play

Hello, I recently got a new iPhone 6s Plus and iClouded all of my apps, including Spotify, from my old iPhone to my new phone but now there are certain songs that will not play at all. I am a premium user and at first I thought that it was a streamin...

Regular

Hello,   I recently got a new iPhone 6s Plus and iClouded all of my apps, including Spotify, from my old iPhone to my new phone but now there are certain songs that will not play at all. I am ...

KAshby

Regular

8036 Views

13 replies

0 likes

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  • 0 likes

Spotify doesn't shuffle AT ALL!

If I play any playlist by clicking the green shuffle button, it plays the playlist totally normally, start to finish, with no variation.If I just play a random song from the middle of the playlist and make it shuffle after that, the first song of the...

Newbie

If I play any playlist by clicking the green shuffle button, it plays the playlist totally normally, start to finish, with no variation. If I just play a random song from the middle of the playlist ...

MartinStoichkov

Community Legend

961 Views

3 replies

0 likes

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Solved!! No shuffle

I have an iPhone 6s Plus with Spotify premium. Up until today the shuffle worked perfectly fine but now if I try to turn shuffle on it starts back at the beginning of my playlist and plays songs from there in the order they are on the playlist. Anyon...

Newbie

I have an iPhone 6s Plus with Spotify premium. Up until today the shuffle worked perfectly fine but now if I try to turn shuffle on it starts back at the beginning of my playlist and plays songs from...

Bastogne87

Regular

1384 Views

7 replies

1 likes

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  • 7 replies
  • 1 likes

[iOS][Playlists] Shuffle to a device bug

This started when I installed the latest version of the app (8.2.0.549). When I stream a playlist (103 hours of music) to a device it only shuffles songs that start with a number the letter A or the letter B. This issomething QA should catch. **bleep...

Newbie

This started when I installed the latest version of the app (8.2.0.549). When I stream a playlist (103 hours of music) to a device it only shuffles songs that start with a number the letter A or the ...

522 Views

0 replies

0 likes

iOS
Playlists
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Problem with my songs

Since last week the alphabet of my spotify playlist look like this... how can i fix it?

Newbie

Since last week the alphabet of my spotify playlist look like this... how can i fix it?

317 Views

0 replies

0 likes

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Shuffle Play

How do i off the shuffle play after premium ? I couldnt play any song after premium because of the shuffle play. Any solution to this?

Casual Listener

How do i off the shuffle play after premium ? I couldnt play any song after premium because of the shuffle play. Any solution to this? 

MartinStoichkov

Community Legend

804 Views

5 replies

1 likes

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  • 5 replies
  • 1 likes

Spotify on iPhone via USB on Ford Fiesta not working

I'm encountering a problem with playing songs on my Spotify app while my phone is connected through USB into my Ford Fiesta. The problem is that it keeps skipping to the next song after about 1-2 seconds. It's extremely annoying. Playing music from t...

Newbie

I'm encountering a problem with playing songs on my Spotify app while my phone is connected through USB into my Ford Fiesta. The problem is that it keeps skipping to the next song after about 1-2 sec...

Andy1332

Newbie

1440 Views

1 replies

0 likes

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Solved!! Not hearing music when the iPhone screen locks

Since the last update 8.2.0 music playback stops as soon as you dont see Spotify on the screen. So no music when you search something on safari or when the screen locks after a few minutes. Does anyone else have the same problem?

Casual Listener

Since the last update 8.2.0 music playback stops as soon as you dont see Spotify on the screen. So no music when you search something on safari or when the screen locks after a few minutes. Does anyo...

Natipapa

Casual Listener

584 Views

2 replies

0 likes

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Solved!! Spotify keeps logging in to wrong account

We have Spotify family account(s) and I have used one of the accounts on the spotify app on my iphone. Now I have tried to log out and then log in to another of the accounts, but it keeps opening in the 'old account'. How do I get around this?

Casual Listener

We have Spotify family account(s) and I have used one of the accounts on the spotify app on my iphone. Now I have tried to log out and then log in to another of the accounts, but it keeps opening in ...

MattSuda

Spotify Star

11039 Views

3 replies

0 likes

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Incorrect song name in Player

Brief description of the issue:Incorrect song name in Player. Steps to reproduce the issue:Start this song: spotify:track:0QR17iEdrDUbLtxkJe9kBWShow the playeriPhone 6s iOS 10.3.1Spotify PremiumSpotify v8.2.0.549

Newbie

Brief description of the issue: Incorrect song name in Player.   Steps to reproduce the issue: Start this song: spotify:track:0QR17iEdrDUbLtxkJe9kBW Show the player iPhone 6s iOS 10...

407 Views

0 replies

0 likes

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Why won't all of my radio stations work?

Why is it that sometimes (most of the time) when I try to listen to a certain radio station it doesn't work? It just says it is playing a song but it really isn't or it just keeps playing the song from the previous station. It is getting worse and wo...

Newbie

Why is it that sometimes (most of the time) when I try to listen to a certain radio station it doesn't work? It just says it is playing a song but it really isn't or it just keeps playing the song fr...

698 Views

0 replies

0 likes

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Solved!! Updated Spotify app; no longer have playlists

Just updated my Spotify app on my iPhone 4 (Jan. 27, 2014). All my playlists are now missing from the playlist tab. I don't believe I ever made a duplicate account because I always use the "log in with Facebook" option. Also, if I go to my profile I ...

Casual Listener

Just updated my Spotify app on my iPhone 4 (Jan. 27, 2014). All my playlists are now missing from the playlist tab. I don't believe I ever made a duplicate account because I always use the "log in wi...

Syreena

Newbie

6061 Views

18 replies

0 likes

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Deleting Songs From Queue

Currently i am on a iphone se and have a fully updated spotify.Recently Ii have noticed that when I shuffle a playlist and it goes into my Up next Queue that I can no longer remove songs from that queue. (delete from the up next list but still have t...

Newbie

Currently i am on a iphone se and have a fully updated spotify. Recently Ii have noticed that when I shuffle a playlist and it goes into my Up next Queue that I can no longer remove songs ...

378 Views

0 replies

0 likes

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Feature to disable

Hi all,Is anyone could answer why behind the lyrics hide the LYRICS to show us why this song talk about somthing ?We just want lyrics using behind the lyrics ...ThanksPd: maybe there is a way to disable uninteresting comments...SpotifyPower.Mickaël.

Newbie

Hi all, Is anyone could answer why behind the lyrics hide the LYRICS to show us why this song talk about somthing ? We just want lyrics using behind the lyrics ... Thanks Pd: maybe there is a way...

MartinStoichkov

Community Legend

527 Views

1 replies

0 likes

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  • 1 replies
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Not all saved songs are playing offline.

Hey guys,so I've recently signed up premium.All of my songs have the green arrow (download arrow) on my saved list however when I turn off the download tab, most of the green arrows for my dogs dissapears and I can't listen to them offline?? Keep in ...

Newbie

Hey guys, so I've recently signed up premium. All of my songs have the green arrow (download arrow) on my saved list however when I turn off the download tab, most of the green arrows for my dogs d...

308 Views

0 replies

0 likes

  • 308 Views
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The "Downloads" option is not displayed on "Library" tab options list.

The "Downloads" option is not displayed on "Library" tab options list.Device: iPhone5iOS: 10.2.1 (14D27)Spotify version: 8.2.0 Explanation:I had a Premium plan and now I have upgraded to a Family plan and invited my father to join the account, he had...

Newbie

The "Downloads" option is not displayed on "Library" tab options list. Device: iPhone5 iOS: 10.2.1 (14D27) Spotify version: 8.2.0   Explanation: I had a Premium plan and now I have up...

Maxim

Spotify Star

990 Views

1 replies

0 likes

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