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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

227983 Views

53 replies

13 likes

  • 227983 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152349 Views

507 replies

108 likes

  • 152349 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106530 Views

19 replies

38 likes

  • 106530 Views
  • 19 replies
  • 38 likes

Downloaded playlist on one device are automatically downloaded onto my second device

Hi thereWhen I download a playlist on one iphone it is automatically downloaded onto mysecond device. How can I stop that?Thanks alot guys

Newbie

Hi there When I download a playlist on one iphone it is automatically downloaded onto mysecond device. How can I stop that? Thanks alot guys

MartinStoichkov

Community Legend

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

end of the year stats

so everyone is getting an email about their end of the year stats. I still haven't gotten mine

Newbie

so everyone is getting an email about their end of the year stats. I still haven't gotten mine 😕

MartinStoichkov

Community Legend

718 Views

1 replies

0 likes

  • 718 Views
  • 1 replies
  • 0 likes

Suggested Songs NOT Related to Active Playlist

Since when is the song "Timber" related to Christmas songs?!?! If you're going interrupt an album or playlist to play suggested songs, make sure that they're relevant to the active playlist!!!

Newbie

Since when is the song "Timber" related to Christmas songs?!?! If you're going interrupt an album or playlist to play suggested songs, make sure that they're relevant to the active playlist!!!

283 Views

0 replies

1 likes

  • 283 Views
  • 0 replies
  • 1 likes

Songs skip to next song

Hi, when playing songs from a playlist or an album, songs will start for 2-3 seconds but then will be skipped to next song, then another 2-3 seconds and it will be skipped to next song and so on and so on. This porblem appeared today for the first ti...

Regular

Hi,   when playing songs from a playlist or an album, songs will start for 2-3 seconds but then will be skipped to next song, then another 2-3 seconds and it will be skipped to next song and s...

Bittencourt

Spotify Star

920 Views

5 replies

0 likes

  • 920 Views
  • 5 replies
  • 0 likes

Keep bluetooth volume at 100% in the car (iOS)

Hello community!Every time i use spotify in the car, i have to put my audio level back at its maximum.This seems ridiculous but it gets very annoying after a while;-)You change the volume with headphones or when you use the iphone speaker but bluetoo...

Newbie

Hello community! Every time i use spotify in the car, i have to put my audio level back at its maximum. This seems ridiculous but it gets very annoying after a while;-) You change the volume with ...

tennisbold

Music Fan

2109 Views

1 replies

0 likes

  • 2109 Views
  • 1 replies
  • 0 likes

"Song nicht verfügbar"

Hi community,ich kann einige Lieder nicht abspielen! Das nervt langsam echt. Spotify läuft bei mir einwandfrei, bloß kann ich einige Lieder (zb. 187 palmen aus plastik) nicht abspielen! Da steht: ,,Song nicht verfügbar, du kannst aber das Radio basie...

Newbie

Hi community, ich kann einige Lieder nicht abspielen! Das nervt langsam echt. Spotify läuft bei mir einwandfrei, bloß kann ich einige Lieder (zb. 187 palmen aus plastik) nicht abspielen! Da steht: ,...

1386 Views

0 replies

1 likes

  • 1386 Views
  • 0 replies
  • 1 likes

Spotify doesn't work when I'm on wifi

Everytime I try to open Spotify when I'm on wifi it crashes but it will work if I'm off wifi and using data.

Newbie

Everytime I try to open Spotify when I'm on wifi it crashes but it will work if I'm off wifi and using data.

robbieo39shea

Casual Listener

514 Views

1 replies

0 likes

  • 514 Views
  • 1 replies
  • 0 likes

Songs stop 2 seconds from the end and doesn't move on

Hi. I have noticed that with certain artists the songs get to approx 2 - 3 seconds from the end of the track then stops and won't go to the next song unless I hit the next button. This is most noticeable with kasabian or oasis, along with random song...

Newbie

Hi. I have noticed that with certain artists the songs get to approx 2 - 3 seconds from the end of the track then stops and won't go to the next song unless I hit the next button.  This is most...

310 Views

0 replies

0 likes

  • 310 Views
  • 0 replies
  • 0 likes

Offline music is deleted if my iPhone is turning off.

It's not happening always, but if my iPhone goes off because the battery is dead, after turn it on, Spofity requires my credentials again. After introducing my credentails I'm able to see the lists that I marked the offline before, but the songs are ...

Regular

It's not happening always, but if my iPhone goes off because the battery is dead, after turn it on, Spofity requires my credentials again. After introducing my credentails I'm able to see the lists t...

HillEasterner

Casual Listener

879 Views

3 replies

0 likes

iOS
iphone
  • 879 Views
  • 3 replies
  • 0 likes

Solved!! Data being used on wifi

I have been a premium member for a long time now, but recently i changed to the family premium so my wife could use it too.Since this has happened my data charges have been through the roof, over 10GB.Spotify has been set to dont use celluar and i do...

Regular

I have been a premium member for a long time now, but recently i changed to the family premium so my wife could use it too. Since this has happened my data charges have been through the roof, over 1...

simonstringer

Regular

942 Views

5 replies

0 likes

  • 942 Views
  • 5 replies
  • 0 likes

Searching for Kim Carnes 1983 album

Hi I'm searching for the 1983 Kim Carnes album Cafe Racers, does Spotify know if this album will be available in the artist catalog? Thank you so much

Regular

Hi I'm searching for the 1983 Kim Carnes album Cafe Racers, does Spotify know if this album will be available in the artist catalog? Thank you so much

278 Views

0 replies

0 likes

  • 278 Views
  • 0 replies
  • 0 likes

Songs not downloading completely

I have the premium version and when I go offline random songs will be missing a 10-20 second chunk of the song near the start. Once I move the slider forward a bit it will continue to play

Newbie

I have the premium version and when I go offline random songs will be missing a 10-20 second chunk of the song near the start. Once I move the slider forward a bit it will continue to play

186 Views

0 replies

0 likes

  • 186 Views
  • 0 replies
  • 0 likes

Update

Hi:) I think i have missed an update, where all the "menus" is at the bottom of the screen. My friends which has the same phone as me (iphone 6) has this feature. Anyone that knows what to do?

Visitor

Hi:) I think i have missed an update, where all the "menus" is at the bottom of the screen. My friends which has the same phone as me (iphone 6) has this feature. Anyone that knows what to do?

user-removed

Not applicable

678 Views

9 replies

0 likes

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  • 9 replies
  • 0 likes

Artist and song list no longer shows downloaded music

This pertains to a premium account in good standing. Before I was able to click on the artist category in "your library" and it grouped all downloaded albums from each artist in one list. Same for the song category, which would have every song downlo...

Newbie

This pertains to a premium account in good standing. Before I was able to click on the artist category in "your library" and it grouped all downloaded albums from each artist in one list. Same for th...

jwhite5353

Newbie

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes

iOS: webplayer doesn't work with Safary

Hi there,I can log in in my Spotify premium account but can't start (or even don't find) the web player. Unfortunately, I can't install other browsers or the App. Any ideas?

Newbie

Hi there, I can log in in my Spotify premium account but can't start (or even don't find) the web player. Unfortunately, I can't install other browsers or the App. Any ideas?

Rodrigo

Community Legend

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

no playlists on new iphone

hi got all my apps on new iphone 7. im logged in on spotify but not as a premiem usermy old iphone 6 still has all my playlists and premiem membership as does my computer. any ideas as to how i can update this on new phone 7 ? thanks i advance rick .

Newbie

hi got all my apps on new iphone 7. im logged in on spotify but not as a premiem user my old iphone 6 still has all my playlists and premiem membership as does my computer. any ideas as to how i can...

Nico

Community Legend

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

I can no longer see any artists I have that aren't downloaded

Ok, I've logged out and in, and uninstalled and reinstalled Spotify on my iPhone 5s. I wanted to undownload some artists from my phone, so I put the filter on "Downloads", because I didn't feel like really scrolling. I undownload all the artists, but...

Newbie

Ok, I've logged out and in, and uninstalled and reinstalled Spotify on my iPhone 5s. I wanted to undownload some artists from my phone, so I put the filter on "Downloads", because I didn't feel like ...

203 Views

0 replies

0 likes

  • 203 Views
  • 0 replies
  • 0 likes

new term and conditions

new pop up on my i phone showing new terms and conditions of spotify, the problem is that i cant find the ACCEPT icon on the screen , any help?

Newbie

new pop up on my i phone showing new terms and conditions of spotify, the problem is that i cant find the ACCEPT icon on the screen , any help?

Maxim

Spotify Star

415 Views

4 replies

0 likes

  • 415 Views
  • 4 replies
  • 0 likes

Offline listening not responding to saved music

Hi, after save and downloading music, I'm unable to listen offline. I haa even the premier package , re- installed app, followed instructions. Then turning on offline listening it will only let me stream. Saved download can be seen but not heard. Ple...

Newbie

Hi, after save and downloading music, I'm unable to listen offline. I haa even the premier package , re- installed app, followed instructions. Then turning on offline listening it will only let me st...

209 Views

0 replies

0 likes

  • 209 Views
  • 0 replies
  • 0 likes