Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2024-11-02 11:14:33 AM
sapmi
Music Fan
74129 Views
16 replies
37 likes

74129 Views
16 replies
37 likes

Solved!! Resetting password

Hi I have forgotten my Spotify password so can't log in. When I request to reset the password and follow the link, it comes up with "your form has expired please contact Spotify support ". Can anyone help please

Smales149
Casual Listener
Hi I have forgotten my Spotify password so can't log in. When I request to reset the password and follow the link, it comes up with "your form has expired please contact Spotify support ". Can anyone...
2016-12-04 7:16:23 PM
2016-12-12 1:25:31 AM
Smales149
Casual Listener
981 Views
2 replies
0 likes

981 Views
2 replies
0 likes

Menu bar moved to bottom?

My friend and I both have the iPhone 6 and are running the same version the latest one. His menu is at the bottom which looks a lot easier and nicer to use but mine is still on the side.Why is this and how do I get it to the bottom

Drakesens
Regular
My friend and I both have the iPhone 6 and are running the same version the latest one. His menu is at the bottom which looks a lot easier and nicer to use but mine is still on the side. Why is th...
2016-04-11 3:53:34 PM
2016-12-11 12:20:23 AM
Tman69
Newbie
6612 Views
9 replies
3 likes

6612 Views
9 replies
3 likes

Over charged

I have gotten charged twice this month. I am a student and I got charged $4.99 as well as $9.99 for this month. I was wondering if I could get the $9.99 refunded?

rivasn-us
Casual Listener
I have gotten charged twice this month. I am a student and I got charged $4.99 as well as $9.99 for this month. I was wondering if I could get the $9.99 refunded?
2016-12-02 6:24:49 AM
2016-12-11 11:31:32 PM
Maxim
Spotify Star
354 Views
3 replies
0 likes

354 Views
3 replies
0 likes

I cannot download spotify app on iphone 7.

I cannot download spotify app on iphone 7. The download symbol (square with circle) gets dreyed out and nothiung happens. I have tried to hard reset iPhone and log out of app store. Any good suggestions?

flemming_weel
Newbie
I cannot download spotify app on iphone 7. The download symbol (square with circle) gets dreyed out and nothiung happens. I have tried to hard reset iPhone and log out of app store. Any good suggesti...
2016-12-11 9:44:59 PM
370 Views
0 replies
0 likes

370 Views
0 replies
0 likes

Now playing song view not displaying properly (iPad)

As you can see in the attached screenshots, the view that shows the currently playing song is not showing up properly. It's either small or huge. Skipping backward or forward doesn't work if using the left or right swipe gesture.

eyeino
Casual Listener
As you can see in the attached screenshots, the view that shows the currently playing song is not showing up properly. It's either small or huge. Skipping backward or forward doesn't work if using th...
2016-12-10 3:41:30 AM
2016-12-11 7:53:46 PM
Hubo
Community Legend
368 Views
1 replies
0 likes

368 Views
1 replies
0 likes

Smile.dk

Trying to listen to the album "Smile Paradise" but when I look at it, it doesn't show songs and the shuffle play option is grayed out.

LazyNinja
Newbie
Trying to listen to the album "Smile Paradise" but when I look at it, it doesn't show songs and the shuffle play option is grayed out.
2016-12-11 7:43:33 PM
291 Views
0 replies
0 likes

291 Views
0 replies
0 likes

3 device max out

I keep trying to download my saved songs playlist but the app won't allow me, I know it isn't the storage that's an issue, my playlist consist of less that 100 songs. The error message keeps popping up that I've downloaded to more than 3 devices, the...

Draculena
Newbie
I keep trying to download my saved songs playlist but the app won't allow me, I know it isn't the storage that's an issue, my playlist consist of less that 100 songs. The error message keeps popping ...
2016-04-20 11:15:06 AM
2016-12-11 6:07:56 PM
SNM
Regular
909 Views
2 replies
0 likes
devices
Download bug
Download error
Offline Access

909 Views
2 replies
0 likes

New phone - lost spotify playlists

I recently had to reset my iphone and erase all apps etc from my phone. When I downloaded spotify again and logged in, my old playlists were gone. I also tried logging in on the website and still cannot locate my playlists. Spotify was saying that I ...

julianl83
Newbie
I recently had to reset my iphone and erase all apps etc from my phone. When I downloaded spotify again and logged in, my old playlists were gone. I also tried logging in on the website a...
2016-12-11 5:57:17 PM
2016-12-11 6:03:29 PM
Bittencourt
Spotify Star
634 Views
1 replies
0 likes

634 Views
1 replies
0 likes

I wont to get out of this

I can't stop my account with ipad,there is no sutch place that i can clic and stop my order.

user-removed
Visitor
I can't stop my account with ipad,there is no sutch place that i can clic and stop my order.
2016-11-29 1:24:04 PM
2016-12-11 5:37:13 PM
Bittencourt
Spotify Star
440 Views
3 replies
0 likes

440 Views
3 replies
0 likes

Local files downloaded but not playing

I have a few iTunes files on my spotify, and though the green arrow indicates that they have downloaded, they simply don't play.This isn't a problem on my Mac but is only occuring on my iPhone, and because of this, I cannot play them on my Sonos spea...

11122796920
Newbie
I have a few iTunes files on my spotify, and though the green arrow indicates that they have downloaded, they simply don't play. This isn't a problem on my Mac but is only occuring on my iPhone, and...
2016-12-11 4:45:56 PM
529 Views
0 replies
0 likes

529 Views
0 replies
0 likes

Import purchased music from settings

I remember being able to import my purchased itunes music inside spotify settings when i had a free account. But now even though i have premium account i cant see that menu.

junkersfawkes
Newbie
I remember being able to import my purchased itunes music inside spotify settings when i had a free account. But now even though i have premium account i cant see that menu.
2016-12-11 4:29:51 PM
363 Views
0 replies
0 likes

363 Views
0 replies
0 likes

Spotify won't connect to chromecast audio group

I've got two chromecast audio decives set up individually and as a group. If I select either device individually Spotify casts perfectly however if I select the group it just hangs 'connecting' forever.I've checked the router and the AP client settin...

lisbong
Casual Listener
I've got two chromecast audio decives set up individually and as a group. If I select either device individually Spotify casts perfectly however if I select the group it just hangs 'connecting' forev...
2016-05-31 10:30:55 PM
2016-12-11 12:37:46 PM
Tomwidd
Newbie
4337 Views
5 replies
3 likes

4337 Views
5 replies
3 likes

Syncing Offline Songs

So I've had this issue in the past, where the songs wouldn't offline sync from my Macbook Pro to my Iphone 7. I tried offline syncing using my College Wifi and I went through any and all options to get it to work but to no avail. Once I went back hom...

jmirwin777
Casual Listener
So I've had this issue in the past, where the songs wouldn't offline sync from my Macbook Pro to my Iphone 7. I tried offline syncing using my College Wifi and I went through any and all options to g...
2016-12-10 12:15:07 AM
270 Views
0 replies
0 likes

270 Views
0 replies
0 likes

Resetting songs between shuffles

I recently updated the Spotify app to version 6.8 and I noticed that when I shuffle between albums now, the songs don't reset and play from where I was last listening from. Is there a setting I can change so that the songs start from the beginning ev...

RileyW15
Newbie
I recently updated the Spotify app to version 6.8 and I noticed that when I shuffle between albums now, the songs don't reset and play from where I was last listening from. Is there a setting I can c...
2016-12-10 10:48:49 PM
813 Views
0 replies
0 likes

813 Views
0 replies
0 likes

Will not load all albums

Not all my albums are loading only a handful are, any ideas how to view and listen to all my albums again? I'm still having this problem, I've tried reinstalling it that didn't help and I've tried logging out and still that didn't help, finally I tri...

Kyrangausden
Casual Listener
Not all my albums are loading only a handful are, any ideas how to view and listen to all my albums again? I'm still having this problem, I've tried reinstalling it that didn't help and I've tried lo...
2016-12-10 10:59:28 AM
2016-12-10 8:14:03 PM
elenaaafae
Newbie
373 Views
2 replies
0 likes

373 Views
2 replies
0 likes

Overhaul for CarPlay

Since iOS10 released I've found Spotify for CarPlay to be unusable, with little to no help or information online. It currently only works for me if I begin playing a song on my phone and then plug the phone in, any attempt to switch from radio to Spo...

GBrain
Newbie
Since iOS10 released I've found Spotify for CarPlay to be unusable, with little to no help or information online. It currently only works for me if I begin playing a song on my phone and then plug th...
2016-12-10 5:45:26 PM
221 Views
0 replies
3 likes

221 Views
0 replies
3 likes

Solved!! Spotify version on iOS

Why is the latest version of spotify on my iOS device is just 6.8 while on my friend's android is already 7.1?

user-removed
Visitor
Why is the latest version of spotify on my iOS device is just 6.8 while on my friend's android is already 7.1?
2016-12-10 3:42:43 PM
2016-12-10 4:59:17 PM
Maxim
Spotify Star
427 Views
1 replies
0 likes

427 Views
1 replies
0 likes

Broken interface on iPad

Hey, Spotify's current song playing interface seems to be off on my iPad Air (original).Artwork seems to be too large and i cannot see nor access play controls, track's duration, etc. Has anyone come across this problem? How do I fix this? Thanks!

iPaulius
Regular
Hey, Spotify's current song playing interface seems to be off on my iPad Air (original). Artwork seems to be too large and i cannot see nor access play controls, track's duration, etc. &nb...
2016-12-10 11:34:13 AM
253 Views
0 replies
0 likes

253 Views
0 replies
0 likes

Country missing in Charts

Lithuania TOP50 is missing for both iPhone 6 and iPad mini 2 (iOS 10.1.1).Only Lithuania Viral TOP50 is available.

Lapiukas
Casual Listener
Lithuania TOP50 is missing for both iPhone 6 and iPad mini 2 (iOS 10.1.1). Only Lithuania Viral TOP50 is available.
2016-12-10 9:36:25 AM
311 Views
0 replies
0 likes

311 Views
0 replies
0 likes

All saved songs disappeared from all devices (Premium)

All the saved songs on my account have disappeared on all my devices. Using all Apple devices. Any idea on how to solve this?

TristanGM
Newbie
All the saved songs on my account have disappeared on all my devices. Using all Apple devices. Any idea on how to solve this?
2016-12-10 2:26:16 AM
255 Views
0 replies
0 likes
Premium

255 Views
0 replies
0 likes

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