Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2 weeks ago
31mwp7shpmdorxy6haqf
Spotify
37134 Views
15 replies
36 likes

37134 Views
15 replies
36 likes

Spotify wiped my library

So, I am a premium user and at/above the song limit. I open Spotify and my library, which as you all know takes quite a while to compile, has been wiped and I have not been able to recover it. My playlists are still there. But I rarely used playlists...

zabritt
Music Fan
So, I am a premium user and at/above the song limit. I open Spotify and my library, which as you all know takes quite a while to compile, has been wiped and I have not been able to recover it. My pla...
2016-09-15 2:01:31 AM
2016-09-23 4:41:51 PM
zabritt
Music Fan
361 Views
3 replies
0 likes

361 Views
3 replies
0 likes

Spotify Crashing on Macintosh

Over the past 2 versions of Spotify, just opening up Spotify on my Macbook has caused it to crash. Causing a kernal panic to occur (A copy of the panic report is below). This does not occur all the time. However the only link between all the crashes,...

rhyswilliams1
Newbie
Over the past 2 versions of Spotify, just opening up Spotify on my Macbook has caused it to crash. Causing a kernal panic to occur (A copy of the panic report is below). This does not occur all ...
2016-02-20 8:53:14 PM
2016-09-23 3:44:11 PM
kiggs
Music Fan
696 Views
4 replies
1 likes

696 Views
4 replies
1 likes

Spotify uses mobile data even if I just listen to offline music

Hey guys!Well, there's nothing more to say than I just wrote. Last month it used about 400 mbytes by literally being online. Do you think it's because I'm sharing my activity on Spotify?Cheers

DaRiouZ
Newbie
Hey guys! Well, there's nothing more to say than I just wrote. Last month it used about 400 mbytes by literally being online. Do you think it's because I'm sharing my activity on Spotify? Cheers
2016-09-23 3:08:32 PM
223 Views
0 replies
0 likes

223 Views
0 replies
0 likes

Can't play song through iphone

Help, since i moved to Taiwan and change my place from Indonesia to Taiwan I can't play the songs through iPhone but it can be played in my macbook. HELP

joanikaj
Regular
Help, since i moved to Taiwan and change my place from Indonesia to Taiwan I can't play the songs through iPhone but it can be played in my macbook. HELP 😞
2016-08-26 7:00:41 PM
2016-09-23 2:29:25 PM
joanikaj
Regular
871 Views
7 replies
0 likes
can't play
Shuffle in songs
songs

871 Views
7 replies
0 likes

Spotify discover weekly music corrupted by random playlist

A random playlist ended up in my spotify which was full of pop music. I've now changed my password in case someone somehow started using my spotify and have deleted this playlist. However my discover weekly playlist has been totally changed to now in...

mariannetamsin
Newbie
A random playlist ended up in my spotify which was full of pop music. I've now changed my password in case someone somehow started using my spotify and have deleted this playlist. However my discover...
2016-09-23 12:44:26 PM
307 Views
0 replies
0 likes

307 Views
0 replies
0 likes

ERROR OCCURRED: Discover not working on iOS10

Anyone having an issue with the "Discover" portion of Spotify on iOS 10? When I select it I get a "Error Occurred - Try Again" message. I've reinstalled it to see if I could fix it but the issue still occurs.

Whiteflash417
Newbie
Anyone having an issue with the "Discover" portion of Spotify on iOS 10? When I select it I get a "Error Occurred - Try Again" message. I've reinstalled it to see if I could fix it but the issue stil...
2016-09-20 11:17:47 PM
2016-09-23 12:43:00 PM
Joe
Community Legend
398 Views
2 replies
0 likes

398 Views
2 replies
0 likes

Discover error.

Starting yesterday Discover section states an error has occurred. Tried removing and re downloading app. No luckiOS 10.0.1Spotify 6.5.0.1665

Doctordetroit
Casual Listener
Starting yesterday Discover section states an error has occurred. Tried removing and re downloading app. No luck iOS 10.0.1 Spotify 6.5.0.1665
2016-09-21 6:21:14 PM
2016-09-23 12:41:01 PM
Joe
Community Legend
275 Views
1 replies
0 likes

275 Views
1 replies
0 likes

My offline songs are only available online, and my online songs are available offline??

So something happened with my Spotify, but I listen a lot offline at work, so I don't use data. All my downloaded or saved songs to listen to offline are now not available offline. The weird thing is, a bunch of songs I got recently that I didn't dow...

xodejabear
Casual Listener
So something happened with my Spotify, but I listen a lot offline at work, so I don't use data. All my downloaded or saved songs to listen to offline are now not available offline. The weird thing is...
2016-09-23 12:40:41 PM
216 Views
0 replies
0 likes

216 Views
0 replies
0 likes

How do I pay for Spotify premium through my iTunes account

I used to pay for Spotify premium through itunes all the time. I had a load and go card so I decided to use that on Spotify from then on, I ran out of money on the load and go card and I went back to the free subscription. now I want to go back to pa...

Vlturbo
Newbie
I used to pay for Spotify premium through itunes all the time. I had a load and go card so I decided to use that on Spotify from then on, I ran out of money on the load and go card and I went back to...
2016-09-23 10:54:07 AM
333 Views
0 replies
0 likes

333 Views
0 replies
0 likes

Missing Track's on playlist

Hi please help me a lot of my tracks have gone missing on my star'd playlist and they are all the ones I listen to and like I have tried reinstalling and restarting my phone but that doesn't help please help ahhh

heathergilchris
Regular
Hi please help me a lot of my tracks have gone missing on my star'd playlist and they are all the ones I listen to and like I have tried reinstalling and restarting my phone but that doesn't help ple...
2016-09-22 6:23:44 PM
2016-09-23 10:12:03 AM
musiccornercv
Roadie
458 Views
9 replies
0 likes

458 Views
9 replies
0 likes

Play queue automatically cleared

Hi, It seems that many users use the play queue in different ways. Here's how I use it:Fire up Discover Weekly every Monday (the best Spotify feature and the one that makes this service better than any other);Add it to my play queue;As I play through...

pressdarling
Newbie
Hi, It seems that many users use the play queue in different ways. Here's how I use it: Fire up Discover Weekly every Monday (the best Spotify feature and the one that makes this service b...
2016-09-23 10:11:55 AM
479 Views
0 replies
0 likes

479 Views
0 replies
0 likes

Solved!! Can't do anything with Spotify

When I open the app and try to do anything i get an error saying: "Something went wrong" (no error code or anyting) with a "try again" button below it. pressing the try again button does not help, restarting phone does not help. can't do anything now...

Cowamundo
Casual Listener
When I open the app and try to do anything i get an error saying: "Something went wrong" (no error code or anyting) with a "try again" button below it. pressing the try again ...
2016-09-22 10:29:31 AM
2016-09-23 9:49:43 AM
Cowamundo
Casual Listener
2032 Views
2 replies
1 likes

2032 Views
2 replies
1 likes

So I'm from the Uk and I'm traveling Asia..

And I've got the 'you can only use Spotify abroad for 14 days' message. I've tried to change the country on my profile and United Kingdom is the only option? Any help would be great as music is life.

Ashbrown23
Newbie
And I've got the 'you can only use Spotify abroad for 14 days' message. I've tried to change the country on my profile and United Kingdom is the only option? Any help would be great as music is life.
2016-09-23 5:25:06 AM
2016-09-23 7:46:27 AM
Maxim
Spotify Star
208 Views
1 replies
0 likes

208 Views
1 replies
0 likes

Wont download to offline

Hey can anyone help I have a premium subscription when I go to try to download my playlist to off line it comes up that it's a premium feature and won't let me download

derekc1986
Newbie
Hey can anyone help I have a premium subscription when I go to try to download my playlist to off line it comes up that it's a premium feature and won't let me download
2016-09-22 11:17:51 AM
2016-09-23 5:16:36 AM
iamleek
Community Legend
186 Views
1 replies
1 likes

186 Views
1 replies
1 likes

Vanishing songs

About 20 songs disappeared from one of my playlists. I definitely did not delete them. Not sure how this happened or how to get them back?

Darlene1
Newbie
About 20 songs disappeared from one of my playlists. I definitely did not delete them. Not sure how this happened or how to get them back?
2016-09-22 3:45:53 PM
2016-09-23 5:03:01 AM
iamleek
Community Legend
278 Views
1 replies
0 likes

278 Views
1 replies
0 likes

In app hidden updates and fixes ???

I have a feeling some fixes are being done hidden inside the actual revision; let say you are running 6.5.0 Then the next day SPOT pushes fixes without sending an update through AppStore is that what's happening ?* I had the menus on the side like in...

SpotTrooper
Music Fan
...hey don't release any notes or public notes.
2016-09-22 5:31:20 PM
2016-09-23 4:50:05 AM
iamleek
Community Legend
372 Views
1 replies
1 likes
In app update

372 Views
1 replies
1 likes

Every time I turn my iPhone off, I am logged out and lose all offline music

I have to turn my phone off every day. I lost all of my music almost every single time this happens. It is an iPhone 6 with 64GB of storage. I have tried deleting and reinstalling the app. I made sure it is not connected with Facebook. This is really...

user-removed
Visitor
I have to turn my phone off every day. I lost all of my music almost every single time this happens. It is an iPhone 6 with 64GB of storage. I have tried deleting and reinstalling the app. I made sur...
2016-09-08 2:57:28 AM
2016-09-23 1:52:20 AM
user-removed
Not applicable
522 Views
4 replies
0 likes

522 Views
4 replies
0 likes

Spotify recovers data

Hi, I have Spotify Premium latest version of app running on iPhone 6S with iOS 9.3.5. (no jailbreak) Last couple of days, everytime I turn off and turn on my iPhone, Spotify deletes my music for offline listening. So everytime i turn on my iphone, i ...

nikolawelch
Casual Listener
Hi, I have Spotify Premium latest version of app running on iPhone 6S with iOS 9.3.5. (no jailbreak) Last couple of days, everytime I turn off and turn on my iPhone, Spotify deletes my music for offl...
2016-09-12 10:27:29 PM
2016-09-22 12:55:37 AM
osornios
Spotify Star
304 Views
3 replies
0 likes

304 Views
3 replies
0 likes

Upgraded but could not use the Premium

Hi,I'm Annie.I bought the Premium student discount last Friday (06/16/16) but it did not work. I am a student in High school and I did not know that this process is just for the student in college so I pay it by my credit card.Although i have already...

anhchuppa
Casual Listener
Hi, I'm Annie.I bought the Premium student discount last Friday (06/16/16) but it did not work. I am a student in High school and I did not know that this process is just for the student in coll...
2016-09-20 11:31:49 PM
2016-09-22 12:38:31 AM
osornios
Spotify Star
352 Views
6 replies
0 likes

352 Views
6 replies
0 likes

Impossible integration with Shazam on IOS 10 and Ipad Pro

I have a spotify premiun suscription and allways I had sincronized my shazam with my spotify account in an ipad 2nd generation but now I have an Ipad pro with IOS 10 and is impossible to symcronize, the options that gives is only to connect with appl...

felixsdr
Casual Listener
I have a spotify premiun suscription and allways I had sincronized my shazam with my spotify account in an ipad 2nd generation but now I have an Ipad pro with IOS 10 and is impossible to ...
2016-09-15 8:05:31 PM
2016-09-22 12:05:01 AM
felixsdr
Casual Listener
689 Views
2 replies
2 likes

689 Views
2 replies
2 likes

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