Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 27259 Views
  • 13 replies
  • 33 likes
  • 27259 Views
  • 13 replies
  • 33 likes

Spotify account gone?

Earlier today i was listening to one of my playlist on Spotify (iOS) only to find out 3 minutes later that i was logged out of spotify and couldn't log back in. When i want to log in again using my facebook account (i always used to log in with faceb...

  • Newbie
  • Earlier today i was listening to one of my playlist on Spotify (iOS) only to find out 3 minutes later that i was logged out of spotify and couldn't log back in. When i want to log in again using my f...
  • osornios
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Mala reproducción

Hola. No sé qué le pasa a la aplicación. Pongo para reproducir una playlist, reproduce una canción y después reproduce cualquier cosa y no sigue con la lista.Ya probé de desinstalarlo y volverlo a instalar y me sigue pasando.Espero alguien me pueda a...

  • Newbie
  • Hola. No sé qué le pasa a la aplicación. Pongo para reproducir una playlist, reproduce una canción y después reproduce cualquier cosa y no sigue con la lista. Ya probé de desinstalarlo y volverlo a ...
  • SHEKAIVAN
  • Newbie
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

A conection problem

When I open the app it says "connecting" but I have internet and never connect so I can't listen music, please help to fix this or what can I do for fix it

  • Newbie
  • When I open the app it says "connecting" but I have internet and never connect so I can't listen music, please help to fix this or what can I do for fix it
  • 360 Views
  • 0 replies
  • 0 likes
  • 360 Views
  • 0 replies
  • 0 likes

Lost music

Hi I was searching songs and my phone glitched out. I had over 1500 songs and they were all deleted. I can't get them back please help.

  • Newbie
  • Hi I was searching songs and my phone glitched out. I had over 1500 songs and they were all deleted. I can't get them back please help.
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Facebook/ history

I was trying to find a song I heard back in july and I cannot remember the sname of the artist nor the name of the song. I tried to go back to my all time facebook history and it stops at june 21, 2016. Is ther any way I can find my history from that...

  • Newbie
  • I was trying to find a song I heard back in july and I cannot remember the sname of the artist nor the name of the song. I tried to go back to my all time facebook history and it stops at june 21, 20...
  • 424 Views
  • 0 replies
  • 0 likes
  • history
  • 424 Views
  • 0 replies
  • 0 likes

Can't hear Frank oceans new album

All songs from "Blonde" got deleted from my playlist. When i search for them, it says that The song is unavailable but i can listen to some other radio **bleep**.. What the **bleep** is this?

  • Newbie
  • All songs from "Blonde" got deleted from my playlist. When i search for them, it says that The song is unavailable but i can listen to some other radio **bleep**.. What the **bleep** is this?
  • 340 Views
  • 0 replies
  • 0 likes
  • 340 Views
  • 0 replies
  • 0 likes

Downloaded an album but all of the songs say 'unavailable'

I recently downloaded Frank Ocean's new album and have managed to listen to it a few times already using my iphone with a premium subscription, and so had my partner (who is on the same subscription). However, for some reason today when we both attem...

  • Newbie
  • I recently downloaded Frank Ocean's new album and have managed to listen to it a few times already using my iphone with a premium subscription, and so had my partner (who is on the same subscription)...
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

All of my songs show up as ads.

I was listening to spotify on my iPhone 5s with it connected to my PS4. An ad came on for constant contact. The ad was cutting in and out, and all of a sudden another ad started playing in the middle of it. I brushed it off as a glitch, but now on my...

  • Newbie
  • I was listening to spotify on my iPhone 5s with it connected to my PS4. An ad came on for constant contact. The ad was cutting in and out, and all of a sudden another ad started playing in the middle...
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Moving songs in a playlist

Hello. New to Spotify, when i I try and move the song order in a custom playlist, the app crashes. Running IOS10 and just installed Spotify after update. thanks for your help

  • Newbie
  • Hello.  New to Spotify,   when i I try and move the song order in a custom playlist, the app crashes.  Running IOS10 and just installed Spotify after update.   thanks for your...
  • 344 Views
  • 0 replies
  • 0 likes
  • 344 Views
  • 0 replies
  • 0 likes

playlist vanishing from iphone 6+ but not computer

I have been having this issue for a week. My iphone 6+ is losing my playlist everytime that I close the app.The next time that I open spotify on the iphone, and go to the playlist section all playlist are missing. I can retrieve them temporarly by ad...

  • Casual Listener
  • I have been having this issue for a week. My iphone 6+ is losing my playlist everytime that I close the app. The next time that I open spotify on the iphone, and go to the playlist section all ...
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

Solved!! Songs stuttering when using "device available" on ps4

Hello, Today i got home from work and tried to use my iphone to connect to my ps4 as i ussally do and the music was skipping and or stuttering. i tried different songs and even updated everything possible. I then tried a differnt device to connnect w...

  • Newbie
  • Hello, Today i got home from work and tried to use my iphone to connect to my ps4 as i ussally do and the music was skipping and or stuttering. i tried different songs and even updated everything pos...
  • aranyatara
  • Casual Listener
  • 705 Views
  • 1 replies
  • 0 likes
  • 705 Views
  • 1 replies
  • 0 likes

Can't log into app on Iphone or Ipad

I cant seem to log into my account on my iphone or ipad. I happened to be logged into my PC... go figure! Messaging I receive is Unabe to login, either username or password is incorrect. Have you signed up for a spotify account? Yes I have. Password ...

  • Newbie
  • I cant seem to log into my account on my iphone or ipad. I happened to be logged into my PC... go figure!   Messaging I receive is Unabe to login, either username or password is incorrect....
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Premium doesn't apply.

I'm part of a family premium plan and I was logged out of my account somehow and suddenly I'm just on the free version and can't find a way back on. How do I fix this or is it a problem with my billing?

  • Newbie
  • I'm part of a family premium plan and I was logged out of my account somehow and suddenly I'm just on the free version and can't find a way back on. How do I fix this or is it a problem with my billi...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Can't open Spotify

Spotify does not start anymore, reinstalled it, does not work, can log in and after i press log in it freezes...

  • Newbie
  • Spotify does not start anymore, reinstalled it, does not work, can log in and after i press log in it freezes...
  • tomfalconer
  • Newbie
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

No premium even though i've payed

So i bought my spotify premium today. Like every month i buy it on the appstore. So i get the bill sent to my email but my spotify is still on the free version. I don't know why it isn't getting authorized by spotify.

  • Casual Listener
  • So i bought my spotify premium today. Like every month i buy it on the appstore. So i get the bill sent to my email but my spotify is still on the free version. I don't know why it isn't getting auth...
  • osornios
  • Spotify Star
  • 290 Views
  • 3 replies
  • 0 likes
  • 290 Views
  • 3 replies
  • 0 likes

Superuser Contribution iOS 9.3.4 excessive battery drain

Spotify gives me less than 6 hours of listening on my iPhone SE. I just opened Spotify to play a saved playlist in offline mode for 2 hours and saw my battery dropping from 100 to 75%, the display was on for literally 1 minute. Dear Spotify team, wha...

spotify battery drain.png
  • Music Fan
  • Spotify gives me less than 6 hours of listening on my iPhone SE. I just opened Spotify to play a saved playlist in offline mode for 2 hours and saw my battery dropping from 100 to 75%,...
  • user-removed
  • Not applicable
  • 608 Views
  • 3 replies
  • 0 likes
  • 608 Views
  • 3 replies
  • 0 likes

Spotify app crashes iOS 9.

I am having a problem with the Spotify app crashing in offline mode. I am using iOS 9.3.1 and Spotify version 5501023. I have of course tried resetting my device, to no effect. I have an iPad Air and there are 26.6 GB available unused space.

  • Visitor
  • I am having a problem with the Spotify app crashing in offline mode. I am using iOS 9.3.1 and Spotify version 5501023. I have of course tried resetting my device, to no effect. I have an iPad Ai...
  • Drilling4mana
  • Newbie
  • 1629 Views
  • 2 replies
  • 0 likes
  • 1629 Views
  • 2 replies
  • 0 likes

Bug: Swiping to "Add to Up Next" doesn't work in Offline Mode

Hi, I just wanted to report a bug I noticed with the Spotify iOS app. Whenever I'm using it in Offline Mode or my iPhone doesn't have a signal, swiping on a song to add it to the Queue/Up Next playlist doesn't work (or only works occasionally/is extr...

  • Regular
  • Hi,  I just wanted to report a bug I noticed with the Spotify iOS app. Whenever I'm using it in Offline Mode or my iPhone doesn't have a signal, swiping on a song to add it to the Queue/Up Next...
  • 326 Views
  • 0 replies
  • 0 likes
  • 326 Views
  • 0 replies
  • 0 likes

Plan familiar

No puedo quitar los comerciales

  • Newbie
  • No puedo quitar los comerciales
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Doesn't play next song on my Iphone

When listening to my own playlists (and in general), the next song isn't playing. I have to manually klick "next" in order to listen to more music. This just happened a week ago and it still doens't work even if I have delited and downloaded Spotify ...

  • Newbie
  • When listening to my own playlists (and in general), the next song isn't playing. I have to manually klick "next" in order to listen to more music. This just happened a week ago and it still doens't ...
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes