Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 45947 Views
  • 15 replies
  • 36 likes
  • 45947 Views
  • 15 replies
  • 36 likes

Can't still find my daily mix suggestions

Hi! I'm starting to believe the daily mix suggestion playlist has to be a myth cos can't still find it although my partner has it in her spotify and we are using the family premium. Is it a myth or what am I doing wrong? Would so like to use that fea...

  • Casual Listener
  • Hi!    I'm starting to believe the daily mix suggestion playlist has to be a myth cos can't still find it although my partner has it in her spotify and we are using the family premium. Is...
  • Hubo
  • Community Legend
  • 1035 Views
  • 5 replies
  • 0 likes
  • 1035 Views
  • 5 replies
  • 0 likes

Podcasts and Videos not showing on iPhone 5s

Hello,I have the latest version of Spotify app (6.5.0.1665) with Premium Subscription installed on latest IOS version 10.0.2 and "Podcasts & Videos" does not show up in my BROWSE section. My Apple ID is registered on the Luxembourg Apple store.Any id...

  • Casual Listener
  • Hello, I have the latest version of Spotify app (6.5.0.1665) with Premium Subscription installed on latest IOS version 10.0.2 and "Podcasts & Videos" does not show up in my BROWSE section. ...
  • narcis_gratianu
  • Casual Listener
  • 332 Views
  • 2 replies
  • 0 likes
  • 332 Views
  • 2 replies
  • 0 likes

Data Usage for Offline

I've been wanting to download a playlist but it has 600+ songs in it. I can only use a certain amount of data (about 1Gb). May I know how much data is consumed from let's say a 4 minute song when I want to save it offline? Thank you

  • Newbie
  • I've been wanting to download a playlist but it has 600+ songs in it. I can only use a certain amount of data (about 1Gb). May I know how much data is consumed from let's say a 4 minute song when I w...
  • Flinty1
  • Regular
  • 237 Views
  • 2 replies
  • 0 likes
  • 237 Views
  • 2 replies
  • 0 likes

Solved!! Won't let me type to login?

I can go to the login page on the iPad app but i cant type anything, sometimes it won't even let me "click" anything at all. I already tried reinstalling and restarting my device?

  • Newbie
  • I can go to the login page on the iPad app but i cant type anything, sometimes it won't even let me "click" anything at all. I already tried reinstalling and restarting my device?
  • anthonyboga
  • Newbie
  • 1417 Views
  • 1 replies
  • 0 likes
  • 1417 Views
  • 1 replies
  • 0 likes

Bottom menu bar only has 3 icons

Hello, I recently subscribed to the family plan on Spotify. On my iPhone there are only 3 options on the bottom menu bar, Home-Search-and I assume Profile (icon of a person) Meanwhile on my brothers phone he has the full bottom menu, Home-Browse-Sear...

  • Visitor
  • Hello, I recently subscribed to the family plan on Spotify. On my iPhone there are only 3 options on the bottom menu bar, Home-Search-and I assume Profile (icon of a person)   Meanwhile on my ...
  • MattSuda
  • Spotify Star
  • 1969 Views
  • 3 replies
  • 0 likes
  • 1969 Views
  • 3 replies
  • 0 likes

can't log in on a new phone

I have a new iphone 6s. I opened spotify and it says "log in" or "sign in" but it doesn't acknowledge me clicking on either of them. No place to log in. I updated. No change. So I can't log in. I can log in elsewhere but I want music on my phone!

  • Casual Listener
  • I have a new iphone 6s. I opened spotify and it says "log in" or "sign in" but it doesn't acknowledge me clicking on either of them. No place to log in.  I updated. No change. So I can't log in....
  • maluna1
  • Casual Listener
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

I didn't add songs to playlists but I downloaded them for offline play, how do I access those?

I loved last weeks Discover Weekly playlist. I didn't know I needed to add them ('+') to my playlists, I thought downloading them all for offline play would be enough to save them. Monday rolls around and my Discover Weekly playlist changes... I want...

  • Newbie
  • I loved last weeks Discover Weekly playlist. I didn't know I needed to add them ('+') to my playlists, I thought downloading them all for offline play would be enough to save them. Monday rolls ...
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

Solved!! Playlist lost

I have been listening to and adding music to a playlist for a while but I went to add a song and the playlist wasn't there! I searched through the playlists for the specific title but it was gone. I use an iPhone but I have three family members on th...

  • Casual Listener
  • I have been listening to and adding music to a playlist for a while but I went to add a song and the playlist wasn't there! I searched through the playlists for the specific title but it was gone. I ...
  • Kensewell
  • Casual Listener
  • 362 Views
  • 2 replies
  • 0 likes
  • 362 Views
  • 2 replies
  • 0 likes

my music will play fine on my desktop but is freezing on my iPhone.

hi there. got a new car last night and tried playing my music from my Spotify account. it stopped playing after around 20 seconds. it's never done this before. started glitching on the cars screen. i even tried playing music through aux cord instead ...

  • Newbie
  • hi there. got a new car last night and tried playing my music from my Spotify account. it stopped playing after around 20 seconds. it's never done this before. started glitching on the cars screen. i...
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

Spotify won't play music with blank playing page.

Hi, I have created an account for usage in Taiwan. I am able to play Spotify on Mac using this account. However, playing through the app keeps on popping out Premiun Subscription only. The account is new and the location is already set to Taiwan by d...

  • Newbie
  • Hi,   I have created an account for usage in Taiwan. I am able to play Spotify on Mac using this account. However, playing through the app keeps on popping out Premiun Subscription only. The a...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Monthly payment for premium problem

I have been using premium, but this month payment of premium was not received by my credit card, and i do not know why. I tried many times to become premium again but it was rejected everytime. I deleted and download Spotify again. now my account bec...

  • Newbie
  • I have been using premium, but this month payment of premium was not received by my credit card, and i do not know why. I tried many times to become premium again but it was rejected everytime. I del...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Playlist

Last day i was log out on spotify, and when i log in al my playlist are gone. Normaly i log in whith facebook but now it is not possible anymore. Did someone know how to fix this. Cause i want my playlist back

  • Newbie
  • Last day i was log out on spotify, and when i log in al my playlist are gone. Normaly i log in whith facebook but now it is not possible anymore. Did someone know how to fix this. Cause i want my pla...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Spotify won't play music on my iphone 6

Hi everyone please please help me solve this situation since I really rely on spotify for music. So my spotify won't play on my iphone 6 at all. When I go to browse and click "shuffle", usually there would be a box pop up underneath that says the son...

  • Newbie
  • Hi everyone please please help me solve this situation since I really rely on spotify for music.   So my spotify won't play on my iphone 6 at all.  When I go to browse and click "shuffle"...
  • laura_jane0
  • Music Fan
  • 740 Views
  • 2 replies
  • 0 likes
  • 740 Views
  • 2 replies
  • 0 likes

Trouble listening

Just upgrade my premium account.Change payment details. Got receipt and everything.Try to play music on my spotify app. Logged in with same address as i change the payment detail.Also upgraded the app in app store.Still getting this message: you need...

  • Newbie
  • Just upgrade my premium account. Change payment details. Got receipt and everything. Try to play music on my spotify app. Logged in with same address as i change the payment detail. Also upgraded ...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

[MOVED] "99% Invisible" by Roman Mars won't load

Think I posted in wrong cat, moved to: https://community.spotify.com/t5/Ongoing-Issues/iOS-Podcast-quot-99-Invisible-quot-by-Roman-Mars-won-t-load/idi-p/1457736Searched for "99% in.." and found my favorite podcast.Site: http://99percentinvisible.org/...

  • Regular
  • Think I posted in wrong cat, moved to: https://community.spotify.com/t5/Ongoing-Issues/iOS-Podcast-quot-99-Invisible-quot-by-Roman-Mars-won-t-load/idi-p/1457736 Searched for "99% in.." and found...
  • 1080 Views
  • 0 replies
  • 0 likes
  • iOS
    podcast
  • 1080 Views
  • 0 replies
  • 0 likes

I recently moved to Taiwan and now spotify wont work

So I recently moved to Taiwan and spotify stopped working on my Iphone.I changed the country in the settings but nothing changed. It seems to work on my Mac but not on my Iphone.When I try to play a song it will either do nothing or it will show me t...

  • Newbie
  • So I recently moved to Taiwan and spotify stopped working on my Iphone. I changed the country in the settings but nothing changed. It seems to work on my Mac but not on my Iphone. When I try to pla...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Solved!! iOS App looks different

Brief description of the issue:When I open the app, I only see 3 icons as oppose to 5. I only see home, search and the profile icons. I'm missing radio and browse icons. The icons I have do not have texts underneath as well. What steps you’ve tried a...

  • Newbie
  • Brief description of the issue: When I open the app, I only see 3 icons as oppose to 5. I only see home, search and the profile icons. I'm missing radio and browse icons. The icons I have do not hav...
  • MattSuda
  • Spotify Star
  • 913 Views
  • 1 replies
  • 0 likes
  • 913 Views
  • 1 replies
  • 0 likes

iPhone forgets login details

Hi, sometimes my iPhone forgets my premium account login details and I have to sign in and download again all the previous downloaded songs. this is very annoying because it may happen while in offline modes (e.g. on a plane) when you don't have any ...

  • Regular
  • Hi,   sometimes my iPhone forgets my premium account login details and I have to sign in and download again all the previous downloaded songs.   this is very annoying because it may hap...
  • marcolin
  • Regular
  • 380 Views
  • 4 replies
  • 0 likes
  • 380 Views
  • 4 replies
  • 0 likes

Download issues

I'm at the point of canceling my service with Spotify. I fly a lot and when I'm on airplane mode my songs on Spotify aren't saved. When I try and download and click on the download bar it goes from green to grey. It won't download!!!!

  • Newbie
  • I'm at the point of canceling my service with Spotify. I fly a lot and when I'm on airplane mode my songs on Spotify aren't saved. When I try and download and click on the download bar it goes from g...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes