Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 27524 Views
  • 13 replies
  • 33 likes
  • 27524 Views
  • 13 replies
  • 33 likes

Spotify Connect - Yamaha w/iPod, Windows and Mac clients.

Okay, I want to know how I can shut down Spotify Connect from connecting to my reciever when I'm not on the local network. I can put my iPhone on LTE, and i'm still able to stream music to it. I unplugged my cable modem, and it stopped. This is a big...

  • Newbie
  • Okay, I want to know how I can shut down Spotify Connect from connecting to my reciever when I'm not on the local network.  I can put my iPhone on LTE, and i'm still able to stream music to it. ...
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes

Spotify unresponsive on both iPhone and iPad

Hi, I am using the latest version of spotify for iOS and I am having an issue with the app becoming unresponsive after launch. Past the splash screen when I see the "browse" section I tap on my library and then the app stops responding. I tried delet...

  • Newbie
  • Hi,   I am using the latest version of spotify for iOS and I am having an issue with the app becoming unresponsive after launch.   Past the splash screen when I see the "browse" section...
  • 389 Views
  • 0 replies
  • 0 likes
  • 389 Views
  • 0 replies
  • 0 likes

Solved!! Can't login on app

I can login on my computer, but I can not login on my app. I don't know how I got logged out, but when I open spotify the login screen is my only option. I try logging in through facebook as usual, and I get a pop up message that "this app may post o...

  • Casual Listener
  • I can login on my computer, but I can not login on my app. I don't know how I got logged out, but when I open spotify the login screen is my only option. I try logging in through facebook as usual, a...
  • greciamho
  • Newbie
  • 5835 Views
  • 14 replies
  • 0 likes
  • 5835 Views
  • 14 replies
  • 0 likes

Solved!! Sound goes super loud in middle of songs or between songs

When I'm playing music sound will be where I want it and then all of a sudden it goes super loud, like super super loud, this happens when I'm playing music on my ipad or ipod, and also when the song changes it will be a different volume as well, mor...

  • Newbie
  • When I'm playing music sound will be where I want it and then all of a sudden it goes super loud, like super super loud, this happens when I'm playing music on my ipad or ipod, and also when the song...
  • RYMR
  • Music Fan
  • 2049 Views
  • 1 replies
  • 0 likes
  • 2049 Views
  • 1 replies
  • 0 likes

Premium button under shuffle changed to Download from Offline after trial when purchased

I have Spotify Premium an iPhone 6sPlus. Initially I had a free premium trial & under shuffle button the toggle above the songs said: Offline. I could swear. Then, trial ended, I buy it from free & suddenly I see it saying "Downloading..." & a Downlo...

  • Casual Listener
  • I have Spotify Premium an iPhone 6sPlus. Initially I had a free premium trial & under shuffle button the toggle above the songs said: Offline. I could swear. Then, trial ended, I buy it from free...
  • 496 Views
  • 0 replies
  • 0 likes
  • 496 Views
  • 0 replies
  • 0 likes

Add to Up Next Playlist keeps erasing itself iPhone 6splus

I have Spotify Premium & an iPhone 6sPlus Version 9.3.3. Every time regardless of version, & after taking troubleshooting steps, after making an "Add to Up Next Playlist" of my songs on a playlist, Spotify will erase the songs that were added to play...

  • Casual Listener
  • I have Spotify Premium & an iPhone 6sPlus Version 9.3.3. Every time regardless of version, & after taking troubleshooting steps, after making an "Add to Up Next Playlist" of my songs on a pla...
  • Joaquiiin
  • Newbie
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Abroad error.. But not abroad

Hello! Please help me. My spotify won't log on saying I can't use it abroad for more than 14 days, however I am not abroad and I'm a premium user. Any advice will be much appreciated!!! Thanks, Jess

  • Newbie
  • Hello! Please help me. My spotify won't log on saying I can't use it abroad for more than 14 days, however I am not abroad and I'm a premium user. Any advice will be much appreciated!!! Thanks, Jess
  • kierannikus
  • Newbie
  • 2286 Views
  • 6 replies
  • 0 likes
  • 2286 Views
  • 6 replies
  • 0 likes

Se me cierra repentinamente

Cuando quiero hacer la vista previa de la canción se me cierra, supongo que es un error de la última actualización o una incooatibilidad con ios10, si alguien tiene una solución desde ya muchas gracias

  • Newbie
  • Cuando quiero hacer la vista previa de la canción se me cierra, supongo que es un error de la última actualización o una incooatibilidad con ios10, si alguien tiene una solución desde ya muchas graci...
  • 317 Views
  • 0 replies
  • 0 likes
  • 317 Views
  • 0 replies
  • 0 likes

Lost Music.

Lost my Spotify icon on iPhone. Downloaded the app. Entered a new password because I forgot my old one. Reset password. Went to log in but all my music was gone? Any suggestions? Thanks

  • Casual Listener
  • Lost my Spotify icon on iPhone. Downloaded the app. Entered a new password because I forgot my old one. Reset password. Went to log in but all my music was gone? Any suggestions? Thanks
  • Hubo
  • Community Legend
  • 376 Views
  • 4 replies
  • 0 likes
  • 376 Views
  • 4 replies
  • 0 likes

Superuser Contribution Locate and/or update

I can't find the Spotify app on my daughters iPad. When I go to App Store I can't open it, update it or download it. Advice?

  • Casual Listener
  • I can't find the Spotify app on my daughters iPad. When I go to App Store I can't open it, update it or download it. Advice?
  • MaryS
  • Roadie
  • 368 Views
  • 4 replies
  • 0 likes
  • 368 Views
  • 4 replies
  • 0 likes

problama para pagar a travez de itunes

no puedo pagar atravez de itunes me marca que no se puede conectar a la tirenda itunes que intente mas tarde pero ya tiene dias diciendo eswo y me urge tener mi cuneta que puedo hacer

  • Newbie
  • no puedo pagar atravez de itunes me marca que no se puede conectar a la tirenda itunes que intente mas tarde pero ya tiene dias diciendo eswo y me urge tener mi cuneta que puedo hacer 
  • Rudyarreola
  • Newbie
  • 1034 Views
  • 1 replies
  • 2 likes
  • 1034 Views
  • 1 replies
  • 2 likes

Deleting songs off playlists

How do i delete old songs off my playlists? Everytime i try to it (swipe song) it says removed but its still there even after i close app.

  • Casual Listener
  • How do i delete old songs off my playlists? Everytime i try to it (swipe song) it says removed but its still there even after i close app.
  • Meesh68
  • Casual Listener
  • 487 Views
  • 2 replies
  • 0 likes
  • 487 Views
  • 2 replies
  • 0 likes

Solved!! Barely scrobbles to LastFM. Why?

The iphone app NEVER scrobbles to LastFM. That feature is enabled, and will SOMETIMES scrobble to LastFM if I am extremely lucky. Why is this? Also, why are some albums available on the desktop client but not the mobile app?

  • Newbie
  • The iphone app NEVER scrobbles to LastFM. That feature is enabled, and will SOMETIMES scrobble to LastFM if I am extremely lucky. Why is this?   Also, why are some albums available on the desk...
  • andreas_wotte
  • Gig Goer
  • 15417 Views
  • 98 replies
  • 6 likes
  • 15417 Views
  • 98 replies
  • 6 likes

iPhone 4 Spotify unusable with BMW iDrive - iPhone unresponsive

Steps to reproduce the issue:Power on carPlug iPhone into car using USB cableSee Spotify automatically start on iPhoneWait for Spotify option to appear in multimedia section on iDrive (10 second pause before it appears)Select Spotify on iDrive and st...

  • Casual Listener
  • Steps to reproduce the issue: Power on car Plug iPhone into car using USB cable See Spotify automatically start on iPhone Wait for Spotify option to appear in multimedia section on iDrive (10 se...
  • spotty23
  • Casual Listener
  • 1650 Views
  • 1 replies
  • 0 likes
  • 1650 Views
  • 1 replies
  • 0 likes

Syncing across iOS devices and OS X

This seems obvious-but I'm new here: if I create a playlist on my iPad, doesn't it sync to my other devices with Spotify (iMac and iPhone)--at least when there's wi-fi around, or via cell signal? I spent a lot of time adding songs to a playlist on th...

  • Newbie
  • This seems obvious-but I'm new here: if I create a playlist on my iPad, doesn't it sync to my other devices with Spotify (iMac and iPhone)--at least when there's wi-fi around, or via cell signal? I s...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

premium account

Hi, if i log in via my laptop spotify says that i have a premium account but if i log in via the app it says that i have a Free account.. While i have a premium account. When I used my account the first week there weren't any problems but after a wee...

  • Casual Listener
  • Hi, if i log in via my laptop spotify says that i have a premium account but if i log in via the app it says that i have a Free account.. While i have a premium account. When I used my account the fi...
  • Lblb
  • Casual Listener
  • 389 Views
  • 4 replies
  • 0 likes
  • 389 Views
  • 4 replies
  • 0 likes

Suscripción desde iphone

Hace unos meses, era usuario premium, y la tarjeta venció, hace unos días, trate de ingresar otra tarjeta para poder volver a ser premium, con la intención de probar el plan familiar (incluso probé otras cuentas con la misma tarjeta), y solo aparece ...

  • Newbie
  • Hace unos meses, era usuario premium, y la tarjeta venció, hace unos días, trate de ingresar otra tarjeta para poder volver a ser premium, con la intención de probar el plan familiar (incluso probé o...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

No sound via Spotify on headphones (sound works with other apps - just not Spotify)

Out of the blue, sound is no longer coming through the headphones when using Spotify. This is only happening on one of my iPhones (I switch back-and-forth between two). Spotify music does come out of the iPhone speaker, but the moment you plug in hea...

  • Casual Listener
  • Out of the blue, sound is no longer coming through the headphones when using Spotify. This is only happening on one of my iPhones (I switch back-and-forth between two). Spotify music does come o...
  • magichappens
  • Casual Listener
  • 2731 Views
  • 2 replies
  • 3 likes
  • 2731 Views
  • 2 replies
  • 3 likes

Downloaded songs on mac not appearing on iPhone as downloaded

Hello, I follow and downloaded playlists on my desktop through Spotify and then when I go into my spotify app the playlist appears, but it doesn't appear as downloaded. I've tried deleting and reinstalling the app but this doesnt fix the issue. I am ...

  • Newbie
  • Hello,   I follow and downloaded playlists on my desktop through Spotify and then when I go into my spotify app the playlist appears, but it doesn't appear as downloaded. I've tried deleting a...
  • AryamanWest
  • Newbie
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes