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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 399357 Views
  • 879 replies
  • 326 likes
  • 399357 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78911 Views
  • 124 replies
  • 32 likes
  • 78911 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18074 Views
  • 8 replies
  • 0 likes
  • 18074 Views
  • 8 replies
  • 0 likes

Music pausing in the middle of a song

I have Spotify Premium. Music is pausing in the middle of every song on my iPhone but not on my computer. What is wrong?

  • Casual Listener
  • I have Spotify Premium. Music is pausing in the middle of every song on my iPhone but not on my computer. What is wrong?
  • lovisaaltsater
  • Casual Listener
  • 199 Views
  • 2 replies
  • 0 likes
  • 199 Views
  • 2 replies
  • 0 likes

Song won't play

I have downloaded Rush's Power Windows album. All songs play fine except The Big Money. It won't play at all. I've tried restarting my iPhone 5s but it's still not working. Is anyone else seeing this issue?

  • Newbie
  • I have downloaded Rush's Power Windows album. All songs play fine except The Big Money. It won't play at all. I've tried restarting my iPhone 5s but it's still not working. Is anyone else seeing this...
  • Hugodls
  • Newbie
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Spotify Connect - Multiple Speakers/Devices

I have just signed up for Spotify premium on my iPhone - can I acces my playlists & listen on my iPad too? If so, how!?

  • Newbie
  • I have just signed up for Spotify premium on my iPhone - can I acces my playlists & listen on my iPad too? If so, how!?   
  • Hubo
  • Community Legend
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

lecture aléatoire sur iphone

Bonjour, Peux t'on supprimer le bouton lecture aléatoire, ou au moins le rendre invisible et inactif. Je ne trouve rien sur ce sujet ... c'est désespérant

  • Newbie
  • Bonjour,   Peux t'on supprimer le bouton lecture aléatoire, ou au moins le rendre invisible et inactif. Je ne trouve rien sur ce sujet ... c'est désespérant
  • micl01
  • Newbie
  • 595 Views
  • 1 replies
  • 0 likes
  • 595 Views
  • 1 replies
  • 0 likes

Spotify wurde angehaltenn, da es an einem anderen Ort benuzt wird.

Hallo ZusammenMeine Wiedergabe stoppt regelmässig aufgrund der obenen beschriebenen Meldung. Ich habe mein App neu installiert, alle Geräte gelöscht und mich überall abgemeldet. Ich weiss nicht, was ich noch tun soll, damit dies nicht mehr passiert.I...

  • Newbie
  • Hallo Zusammen Meine Wiedergabe stoppt regelmässig aufgrund der obenen beschriebenen Meldung. Ich habe mein App neu installiert, alle Geräte gelöscht und mich überall abgemeldet. Ich weiss nicht, ...
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

手機的音樂全部不見了

手機裡面的音樂不見了但電腦的還在 同一個帳號也有繳費 但電腦帳號的音樂都在手機的卻不見了

  • Newbie
  • 手機裡面的音樂不見了 但電腦的還在 同一個帳號 也有繳費 但電腦帳號的音樂都在 手機的卻不見了
  • MattSuda
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Solved!! Download Local Files to iPhone

I have a couple of albums worth of songs on both my Mac iTunes and my phone iTunes. I have successfully added them to a few Spotify playlists on my Mac, but it won't download to my iPhone's Spotify. It shows up in the playlists, but the songs are dar...

  • Newbie
  • I have a couple of albums worth of songs on both my Mac iTunes and my phone iTunes. I have successfully added them to a few Spotify playlists on my Mac, but it won't download to my iPhone's Spot...
  • chrisjob39
  • Casual Listener
  • 1098 Views
  • 2 replies
  • 0 likes
  • Download
    iphone
    local files
    Mac
    offline
    sync
  • 1098 Views
  • 2 replies
  • 0 likes

Having Trouble Syncing Local Files With iPhone

I'm having trouble syncing over local files from my MacBook to my iPhone. I am on the same wifi network. Whenever I hit available offline on the playlist I want to move to my iPhone, it gets stuck on waiting to download. Anyone have any ideas on how ...

  • Casual Listener
  • I'm having trouble syncing over local files from my MacBook to my iPhone. I am on the same wifi network. Whenever I hit available offline on the playlist I want to move to my iPhone, it gets stuck on...
  • 315 Views
  • 0 replies
  • 0 likes
  • Help
    iphone
    local files
    Mac Book
    Syncing Local FIles
  • 315 Views
  • 0 replies
  • 0 likes

Some songs on an available album wont play

Hey so I've been trying to play Cash Cash's latest album release and almost half of the songs aren't playable. Their song "Take Me Home" is listed but it's not what appears when I hold it down for a few seconds. What'a going ooonnn. I find it unfair ...

  • Newbie
  • Hey so I've been trying to play Cash Cash's latest album release and almost half of the songs aren't playable. Their song "Take Me Home" is listed but it's not what appears when I hold it down for a ...
  • osornios
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

can't play music

I payed the money like every month but then Spotify just kicked me out and I can't play music anymore. how can I fix this?

  • Newbie
  • I payed the money like every month but then Spotify just kicked me out and I can't play music anymore. how can I fix this?
  • osornios
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Signing in

Spotify is not allowing me to sign in saying my username or password are incorrect. I have reset my password multiple time now?

  • Newbie
  • Spotify is not allowing me to sign in saying my username or password are incorrect. I have reset my password multiple time now?
  • osornios
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

HELP PLEASE

In the Spotify app on my Iphone 6, all the songs I have saved appear in my library. I recently downloaded the Spotify app on my mac book pro, and only songs I have saved on my mac book appear in the library songs. How can I make the songs on my phone...

  • Newbie
  • In the Spotify app on my Iphone 6, all the songs I have saved appear in my library. I    recently downloaded the Spotify app on my mac book pro, and only songs I have saved on my mac book a...
  • osornios
  • Spotify Star
  • 261 Views
  • 4 replies
  • 0 likes
  • 261 Views
  • 4 replies
  • 0 likes

Schuffle

  • Casual Listener
  • jimdorn1147
  • Casual Listener
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Lemonade

Why isn't Beyonces album on Spotify yet?!? It was released almost a month ago??

  • Newbie
  • Why isn't Beyonces album on Spotify yet?!? It was released almost a month ago??
  • anjieeeeeeeeee
  • Roadie
  • 524 Views
  • 3 replies
  • 1 likes
  • 524 Views
  • 3 replies
  • 1 likes

App not working

Hi, I'm trying to use Spotify through both the sound touch app and Spotify app to my sound touch and won't work. Just seems to do nothing at all. I can play "my songs" but nothing else. I've updated both apps and re coonected the system to the networ...

  • Newbie
  • Hi, I'm trying to use Spotify through both the sound touch app and Spotify app to my sound touch and won't work. Just seems to do nothing at all. I can play "my songs" but nothing else. I've updated ...
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

Unable to select or play any songs from Genres & Mood from Spotify or Bose sound touch

After a recent update to sound touch app I cannot play any track from the Spotify genres & mood list from Spotify. In Bose soundtouch app it keep asking to select a song although I have preselected one and in the Spotify app it is either no response ...

  • Casual Listener
  • After a recent update to sound touch app I cannot play any track from the Spotify genres & mood list from Spotify. In Bose soundtouch app it keep asking to select a song although I have preselect...
  • 337 Views
  • 0 replies
  • 0 likes
  • 337 Views
  • 0 replies
  • 0 likes

Lost Music from 6S

I was just listening to Spotify on my 6s when there was a glitch that **bleep** my whole phone down.Upon switching the phone back on, all my offline albums and tracks had been deleted. I switched the phone off again and the albums reappeared but no t...

  • Newbie
  • I was just listening to Spotify on my 6s when there was a glitch that **bleep** my whole phone down. Upon switching the phone back on, all my offline albums and tracks had been deleted. I switched...
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

Downloaded songs won't play on iPad with Spotify Premium - green icon shows but no sound

I have a recurrent problem with Spotify on iPad. I have a premium account. I have downloaded several albums for offline playing. All the songs in the album then show the green icon that indicates that they have been downloaded. However, about half wo...

  • Newbie
  • I have a recurrent problem with Spotify on iPad. I have a premium account. I have downloaded several albums for offline playing. All the songs in the album then show the green icon that indicates tha...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Messaging in iOS? [iPad]

Hey friends! Can anyone help me figure out how to send/see messages in the iOS app on iPad? There used to be a prominent icon, but I can't find messages anymore.

  • Newbie
  • Hey friends! Can anyone help me figure out how to send/see messages in the iOS app on iPad? There used to be a prominent icon, but I can't find messages anymore. 
  • user-removed
  • Not applicable
  • 328 Views
  • 1 replies
  • 0 likes
  • Music
    Poll
  • 328 Views
  • 1 replies
  • 0 likes