Announcements

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

36344 Views

40 replies

10 likes

  • 36344 Views
  • 40 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

101604 Views

115 replies

12 likes

Other
  • 101604 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1261 Views

0 replies

0 likes

iOS
  • 1261 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

298484 Views

61 replies

16 likes

  • 298484 Views
  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125529 Views

19 replies

38 likes

  • 125529 Views
  • 19 replies
  • 38 likes

Spotify Family Plan not working

I'm a part of a family plan, everyone else in this plan has a working premium account. My subscription is labeled as free. I asked my host and they said that I was in it. Is there any possible way to fix this issue?

Casual Listener

I'm a part of a family plan, everyone else in this plan has a working premium account. My subscription is labeled as free. I asked my host and they said that I was in it. Is there any possible way to...

MichaelGK

Gig Goer

649 Views

3 replies

0 likes

  • 649 Views
  • 3 replies
  • 0 likes

Solved!! Music stops

Randomly my Spotify stops and goes to my main screen. It's like the app crashes. It could be 10 secs into a song or 3 into playlist. Wifi and data on. Albums play no problem

Regular

Randomly my Spotify stops and goes to my main screen. It's like the app crashes. It could be 10 secs into a song or 3 into playlist. Wifi and data on. Albums play no problem

MichaelGK

Gig Goer

1129 Views

8 replies

0 likes

  • 1129 Views
  • 8 replies
  • 0 likes

iphone

BUEN DÍA, ALGUIEN QUE ME PUEDA APOYAR NO PUEDO INICIAR LA SESION DESDE LA APLICACION EN MI IPHONE NI EN LA COMPUTADORA PERO SI EN LA PAGINA WEB.*YA CAMBIE LA CONTRASEÑA Y NADAY EN LA WEB SI ME DEJA ENTRAR

Newbie

BUEN DÍA,   ALGUIEN QUE ME PUEDA APOYAR NO PUEDO INICIAR LA SESION DESDE LA APLICACION EN MI IPHONE NI EN LA COMPUTADORA PERO SI EN LA PAGINA WEB. *YA CAMBIE LA CONTRASEÑA Y NADA Y EN LA WEB...

riccardobass

Casual Listener

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

Car

Hi,I'm having issues getting Spotify to play in my car. I have it connected via usb and whenever I open Spotify and push play, it plays for about a second and then switches to my music library on my phone. All of the songs I have in library play perf...

Newbie

Hi, I'm having issues getting Spotify to play in my car. I have it connected via usb and whenever I open Spotify and push play, it plays for about a second and then switches to my music library on m...

John_Madden

Music Fan

503 Views

1 replies

0 likes

  • 503 Views
  • 1 replies
  • 0 likes

Offline Error:4 even with full internet wifi connection

Spotify currently says that it cannot connect with Wifi, on both iPhone or Macbook. Works perfectly fine on 4G network and have tried different Wifi networks still won't work. Nothing wrong with the Wifi connection as every other browser/website work...

Newbie

Spotify currently says that it cannot connect with Wifi, on both iPhone or Macbook. Works perfectly fine on 4G network and have tried different Wifi networks still won't work.   Nothing wrong ...

409 Views

0 replies

0 likes

  • 409 Views
  • 0 replies
  • 0 likes

Superuser Contribution Offline music not playing

I have downloaded multiple albums offline but they won't play offline and I don't know why, please help

Casual Listener

I have downloaded multiple albums offline but they won't play offline and I don't know why, please help

user-removed

Not applicable

526 Views

2 replies

0 likes

  • 526 Views
  • 2 replies
  • 0 likes

Continually kicked out of Spotify on iPad2

For months now, I keep getting kicked out of Spotify on my iPad2 after a period of time (sometimes 15-20 minutes, sometimes less). Didn't use to have this issue: I've updated to the most recent operating system and the most recent Spotify update, but...

Casual Listener

For months now, I keep getting kicked out of Spotify on my iPad2 after a period of time (sometimes 15-20 minutes, sometimes less).  Didn't use to have this issue: I've updated to the most recent...

Spaceboy88

Roadie

574 Views

3 replies

0 likes

  • 574 Views
  • 3 replies
  • 0 likes

Connection issues

Works on laptop, experiencing probs with my iPhone 6s. Everything was fine yesterday, this morn in my car and at work not so much. I attached a pic of the error message. Tried logging out/in, also deleted the app and reinstalled...nothing is working....

Newbie

Works on laptop, experiencing probs with my iPhone 6s. Everything was fine yesterday, this morn in my car and at work not so much. I attached a pic of the error message. Tried logging out/in, also de...

380 Views

0 replies

0 likes

  • 380 Views
  • 0 replies
  • 0 likes

all my music that i saved gone!!

so i basically just opened the app on my iphone to listen to ALL the music I saved and i go to my music and all it says is "your favourite songs will appear". this all happened only on my mobile device. i went to my laptop and all my music was fine o...

Newbie

so i basically just opened the app on my iphone to listen to ALL the music I saved and i go to my music and all it says is "your favourite songs will appear". this all happened only on my mobile devi...

ht819911

Newbie

3924 Views

6 replies

1 likes

  • 3924 Views
  • 6 replies
  • 1 likes

Available songs not appearing in searches

I've recently updated to Premium and found that certain songs which are available on the Spotify library just aren't showing up in my searches.I've reinstalled the software since upgrading, but that hasn't fixed anything.Gucci Mane - Lemonade is one ...

Newbie

I've recently updated to Premium and found that certain songs which are available on the Spotify library just aren't showing up in my searches. I've reinstalled the software since upgrading, but tha...

471 Views

0 replies

0 likes

  • 471 Views
  • 0 replies
  • 0 likes

Spotify will not sync

I'm pretty sure I'm doing things right, but everytime I go to put music on this ipod for my playlist at work nothing happens, yet everything syncs just fine for my android device. Any ideas as to whats going on? Everything is upto date and Im followi...

Newbie

I'm pretty sure I'm doing things right, but everytime I go to put music on this ipod for my playlist at work nothing happens, yet everything syncs just fine for my android device. Any ideas as to wha...

alyssawest-au

Newbie

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution App logs out and erases my offline Music on IOS

Two days ago, my Spotify account logged out automatically on my IPhone 5s erasing all my 2000 available offline songs. I logged in again that same day and had to wait overnight for all my music to download. Today I woked up to find that my app had lo...

Casual Listener

Two days ago, my Spotify account logged out automatically on my IPhone 5s erasing all my 2000 available offline songs. I logged in again that same day and had to wait overnight for all my music to do...

Valtercbn

Newbie

704 Views

3 replies

0 likes

  • 704 Views
  • 3 replies
  • 0 likes

iPod touch compatibility

I have an old I pod touch and speaker set. The speakers don't run of Bluetooth or wifi. I wanted to permently plug in my iPod touch so I can change the music from my computer. I can click on the green text and switch between computer and phone. Howev...

Newbie

I have an old I pod touch and speaker set. The speakers don't run of Bluetooth or wifi. I wanted to permently plug in my iPod touch so I can change the music from my computer. I can click on the gree...

nickh_

Regular

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

Can login using browser but not when using iPad app

Just upgraded to Premium Family.Seemed to be working fine, sent invite, got family member logged in and can see the family member as active on the admin account.Family member can log-in using browser but when using iPad app can't.Have tried changing ...

Newbie

Just upgraded to Premium Family. Seemed to be working fine, sent invite, got family member logged in and can see the family member as active on the admin account. Family member can log-in using bro...

marlonsphere

Roadie

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes

Solved!! Where is the settings menu on iPhone 7?

I have an iPhone 7 that is running iOS 10 and i cannot find the settings menu anywhere. The only options I can see are Home, Browse, Search, Radio, and Your Library. If anyone could help me find the settings menu that'd be great, this is maddening.

Newbie

I have an iPhone 7 that is running iOS 10 and i cannot find the settings menu anywhere. The only options I can see are Home, Browse, Search, Radio, and Your Library. If anyone could help me find the ...

marlonsphere

Roadie

8931 Views

1 replies

0 likes

  • 8931 Views
  • 1 replies
  • 0 likes

Cannot login on iOS 6.1.6 (iTouch)

Recently booted up my old iTouch (running iOS 6.1.6) and I'm completely unable to log in via Facebook. I type in the required bits, then end up with a page full of complete gibberish as opposed to any form of actual login. Very frustrated, nothing I ...

Casual Listener

Recently booted up my old iTouch (running iOS 6.1.6) and I'm completely unable to log in via Facebook. I type in the required bits, then end up with a page full of complete gibberish as opposed to an...

marlonsphere

Roadie

918 Views

1 replies

0 likes

  • 918 Views
  • 1 replies
  • 0 likes

I keep getting ads on IPad even tho I have Premium

I have Premium. I don't get any ads on my computer. On my IPad tho, I keep getting ads. Is the IPad different? When I tried Spotify Help, it said to "log out" but I can't figure out how to do that on the IPad version. Also, on my computer, I can exit...

Gig Goer

I have Premium. I don't get any ads on my computer. On my IPad tho, I keep getting ads. Is the IPad different? When I tried Spotify Help, it said to "log out" but I can't figure out how to do that on...

marlonsphere

Roadie

844 Views

5 replies

0 likes

  • 844 Views
  • 5 replies
  • 0 likes

No "Spotify Connect" on IPhone 6! Kein "SC" auf dem IPhone!

On IPhone there is "Spotify Connect" unavaiable at the moment. There is not "SC" Button also i open Spotify on my Samsung Smart TV or Acer Desktop Pc!Auf dem IPhone ist "Spotify Connect" momentan nicht verfügbar! Das "SC" Auswahlfeld fehlt. Auch wenn...

Newbie

On IPhone there is "Spotify Connect" unavaiable at the moment. There is not "SC" Button also i open Spotify on my Samsung Smart TV or Acer Desktop Pc! Auf dem IPhone ist "Spotify Connect" momentan...

burner

Roadie

480 Views

2 replies

0 likes

  • 480 Views
  • 2 replies
  • 0 likes

Downloaded songs won't play

I have this problem only on my iPhone, Spotify works perfectly on my computer.I have premium, but when I download music - both albums and playlists - very often the songs won't play in offline mode. They appear to be downloaded, but they don't start ...

Newbie

I have this problem only on my iPhone, Spotify works perfectly on my computer. I have premium, but when I download music - both albums and playlists - very often the songs won't play in offline mode...

507 Views

0 replies

0 likes

  • 507 Views
  • 0 replies
  • 0 likes