Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
36353 Views
40 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
101611 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
430319 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
298490 Views
61 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
When I use Spotify's new "Save" music feature (which has replaced the "Starred" option), where is the music being saved to? I already don't like the "Save" feature for many reasons, but if it's saving music by taking space on my phone then I'll like ...
When I use Spotify's new "Save" music feature (which has replaced the "Starred" option), where is the music being saved to? I already don't like the "Save" feature for many reaso...
Not applicable
8757 Views
3 replies
0 likes
I'm not sure whether this behaviour is intended or if I've encountered a bug.... I made all my songs "available offline". Then, I took my iPad on an airplane (no internet connectivity) and listened to all those songs, with the intention of moving the...
I'm not sure whether this behaviour is intended or if I've encountered a bug.... I made all my songs "available offline". Then, I took my iPad on an airplane (no internet connectivity) and l...
Regular
2132 Views
6 replies
1 likes
The daily mix is one of my favorite things in the world. For some reason, playback in iOS isn't gapless. In fact, Spotify abruptly skips to the next song ~20 seconds before the current song is over. My settings are set to gapless playback and crossfa...
The daily mix is one of my favorite things in the world. For some reason, playback in iOS isn't gapless. In fact, Spotify abruptly skips to the next song ~20 seconds before the current song is over. ...
758 Views
0 replies
0 likes
When I try to turn off shuffle play a message keep popping up asking me to upgrade to premium. So there is no way to turn off shuffle play if I'm not premium user ?!?!?! That's ridiculous .
When I try to turn off shuffle play a message keep popping up asking me to upgrade to premium. So there is no way to turn off shuffle play if I'm not premium user ?!?!?! That's ridiculous .
Regular
955 Views
1 replies
0 likes
I have added a bunch of songs from my computer to the iPhone app. After they were uploaded, I saved the songs to My Library. When I go to Your Library>Songs I am able to see the songs that I uploaded. But if I go to Your Library>Artists I am not able...
I have added a bunch of songs from my computer to the iPhone app. After they were uploaded, I saved the songs to My Library. When I go to Your Library>Songs I am able to see the songs that I uploa...
Roadie
842 Views
5 replies
0 likes
I have premium and can't stop the random while playing any list, I want to listen some playlist in a certain order and can't! And obviously have not selected the random option.
I have premium and can't stop the random while playing any list, I want to listen some playlist in a certain order and can't! And obviously have not selected the random option.
Roadie
310 Views
1 replies
0 likes
Hi,I had to install a backup on my iPhone after an exchange of the device and then Spotify had to download my library. I did this using my wifi and all songs are downloaded again - at least Spotify is not showing that a download is still in progress....
Hi, I had to install a backup on my iPhone after an exchange of the device and then Spotify had to download my library. I did this using my wifi and all songs are downloaded again - at least Spoti...
Regular
704 Views
2 replies
0 likes
They just send an automated email to go to the community page or web site, which doesn't help when the activated gift card doesn't work and can't be returned. Does anyone know how to actually get in touch with someone who can help?
They just send an automated email to go to the community page or web site, which doesn't help when the activated gift card doesn't work and can't be returned. Does anyone know how to actu...
Newbie
973 Views
3 replies
1 likes
So I'm wondering if anybody can help with this. I can't seem to send music to specific friends using iPhone. On my laptop I can select Share song and I can search for friends to send to no problem.But on my iPhone 5s when I select share song and try ...
So I'm wondering if anybody can help with this. I can't seem to send music to specific friends using iPhone. On my laptop I can select Share song and I can search for friends to send to no problem. ...
Roadie
660 Views
1 replies
0 likes
Hi there! I keep getting the message about maximum download number! What's weird is that I have only 4 albums downloaded? Definitely not 3,333 songs. I pay for premium -- any one have any thoughts? Thanks!
Hi there! I keep getting the message about maximum download number! What's weird is that I have only 4 albums downloaded? Definitely not 3,333 songs. I pay for premium -- any one have any th...
Roadie
824 Views
1 replies
0 likes
I have the family plan and I want to add my daughter (I still have two devices available). She has her own student premium account. She is afraid that she will lose her saved songs and playlists if she cancels her student premium account, and joins t...
I have the family plan and I want to add my daughter (I still have two devices available). She has her own student premium account. She is afraid that she will lose her saved songs and playlists if s...
Roadie
524 Views
1 replies
0 likes
The songs I downloaded on my Mac also downloaded on my iphone?
The songs I downloaded on my Mac also downloaded on my iphone?
Roadie
409 Views
1 replies
0 likes
Roadie
513 Views
1 replies
0 likes
Ive had spotify for a long time on my phone, i've never had an error. My phone had to be reset and when i reinstalled spotify, it won't let me login. When i press on the "log in" button, nothing happens.
Ive had spotify for a long time on my phone, i've never had an error. My phone had to be reset and when i reinstalled spotify, it won't let me login. When i press on the "log in" button, nothing happ...
Roadie
460 Views
1 replies
0 likes
Hi! Can someone confirm that the song is not available?It's from a french singer Alizee https://play.spotify.com/track/2zcA12hbY14keqQIlaPAQY
Hi! Can someone confirm that the song is not available? It's from a french singer Alizee https://play.spotify.com/track/2zcA12hbY14keqQIlaPAQY
Roadie
588 Views
1 replies
0 likes
I have a iphone 6 plus, have reinstalled, turned off and on and the songs still play too fast, i would greatly appreciate any assiatance thanks
I have a iphone 6 plus, have reinstalled, turned off and on and the songs still play too fast, i would greatly appreciate any assiatance thanks
Community Legend
18058 Views
5 replies
0 likes
The only other thread I found that mentioned this problem was already marked "solved" even though this particular issue hadn't been acknowledged. So, new thread. For now, the songs seem to play offline, even if some of the individual tracks don't ind...
The only other thread I found that mentioned this problem was already marked "solved" even though this particular issue hadn't been acknowledged. So, new thread. For now, the songs seem to...
Casual Listener
50200 Views
29 replies
3 likes
I've saved local files to Spotify playlists and synced them offline on my iPhone before. I went to add a few more and now none of them will sync offline. I've tried every solution I've come across so far:- I've updated spotify on my mac, created a se...
I've saved local files to Spotify playlists and synced them offline on my iPhone before. I went to add a few more and now none of them will sync offline. I've tried every solution I've come across so...
514 Views
0 replies
0 likes
Não estou entendendo até agora o que está acontecendo no app. Ligo em meu som é assim que a tela bloqueia(automaticamente ou manualmente), o app para de reproduzir. Estou muito desapontado , pois pago e sempre tive a mesma forma de uso. Aí, do dia pr...
Não estou entendendo até agora o que está acontecendo no app. Ligo em meu som é assim que a tela bloqueia(automaticamente ou manualmente), o app para de reproduzir. Estou muito desapontado , pois pag...
Newbie
431 Views
1 replies
0 likes
I have a first generation iPad and it won't let me download Spotify because it needs iOS 7 and First Generation iPads only go to iOS 5. It won't let me download the app so its not listing in my purchased area so I can get an older version. Any sugges...
I have a first generation iPad and it won't let me download Spotify because it needs iOS 7 and First Generation iPads only go to iOS 5. It won't let me download the app so its not listing in my purch...
Spotify Star
738 Views
1 replies
0 likes
