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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

237601 Views

27 replies

5 likes

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  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

118787 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2698 Views

0 replies

0 likes

iOS
  • 2698 Views
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

305501 Views

62 replies

16 likes

  • 305501 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

130838 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

I followed the link for 3 months at 9.99

I followed the link for 3 months at 9.99 (it was an adv between the streaming of two tracks) but it doesn't work, now i can't find it. what can i do?

Visitor

I followed the link for 3 months at 9.99 (it was an adv between the streaming of two tracks) but it doesn't work, now i can't find it. what can i do?

305 Views

0 replies

0 likes

  • 305 Views
  • 0 replies
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Solved!! Missing features on Spotify app with new account

Hi, I had an old Spotify account that I deleted today and I made a new account. However, when I signed into the app with my new account (on iOS) the app was completely different, in that the 5 tabs on the bottom bar of the app had been reduced to 3 a...

Newbie

Hi, I had an old Spotify account that I deleted today and I made a new account. However, when I signed into the app with my new account (on iOS) the app was completely different, in that the 5 tabs o...

Hubo

Community Legend

621 Views

1 replies

0 likes

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  • 1 replies
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Newest update and issues on ipod touch

I want to say that I normally don't go to the trouble to write such a detailed review but the newest release of Spotify for iOS is causing major headaches for me. Let's see where to begin...1st of all Spotify seems to keep making the app more and mor...

Gig Goer

I want to say that I normally don't go to the trouble to write such a detailed review but the newest release of Spotify for iOS is causing major headaches for me.   Let's see where to begin......

TrevorGriffiths

Gig Goer

1050 Views

2 replies

0 likes

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  • 2 replies
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Playlist Troubleshooting

I cant get my playlist to be organized by the date i added the song on my iphone. i restarted the app, deleted it, then downloaded it again and it still wont change. what can i do to solve this issue?

Newbie

I cant get my playlist to be organized by the date i added the song on my iphone. i restarted the app, deleted it, then downloaded it again and it still wont change. what can i do to solve this issue?

400 Views

0 replies

0 likes

  • 400 Views
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Spotify Family Plan not working

I'm a part of a family plan, everyone else in this plan has a working premium account. My subscription is labeled as free. I asked my host and they said that I was in it. Is there any possible way to fix this issue?

Casual Listener

I'm a part of a family plan, everyone else in this plan has a working premium account. My subscription is labeled as free. I asked my host and they said that I was in it. Is there any possible way to...

MichaelGK

Gig Goer

720 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Music stops

Randomly my Spotify stops and goes to my main screen. It's like the app crashes. It could be 10 secs into a song or 3 into playlist. Wifi and data on. Albums play no problem

Regular

Randomly my Spotify stops and goes to my main screen. It's like the app crashes. It could be 10 secs into a song or 3 into playlist. Wifi and data on. Albums play no problem

MichaelGK

Gig Goer

1212 Views

8 replies

0 likes

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iphone

BUEN DÍA, ALGUIEN QUE ME PUEDA APOYAR NO PUEDO INICIAR LA SESION DESDE LA APLICACION EN MI IPHONE NI EN LA COMPUTADORA PERO SI EN LA PAGINA WEB.*YA CAMBIE LA CONTRASEÑA Y NADAY EN LA WEB SI ME DEJA ENTRAR

Newbie

BUEN DÍA,   ALGUIEN QUE ME PUEDA APOYAR NO PUEDO INICIAR LA SESION DESDE LA APLICACION EN MI IPHONE NI EN LA COMPUTADORA PERO SI EN LA PAGINA WEB. *YA CAMBIE LA CONTRASEÑA Y NADA Y EN LA WEB...

riccardobass

Casual Listener

451 Views

1 replies

0 likes

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  • 1 replies
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Car

Hi,I'm having issues getting Spotify to play in my car. I have it connected via usb and whenever I open Spotify and push play, it plays for about a second and then switches to my music library on my phone. All of the songs I have in library play perf...

Newbie

Hi, I'm having issues getting Spotify to play in my car. I have it connected via usb and whenever I open Spotify and push play, it plays for about a second and then switches to my music library on m...

John_Madden

Music Fan

538 Views

1 replies

0 likes

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  • 1 replies
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Offline Error:4 even with full internet wifi connection

Spotify currently says that it cannot connect with Wifi, on both iPhone or Macbook. Works perfectly fine on 4G network and have tried different Wifi networks still won't work. Nothing wrong with the Wifi connection as every other browser/website work...

Newbie

Spotify currently says that it cannot connect with Wifi, on both iPhone or Macbook. Works perfectly fine on 4G network and have tried different Wifi networks still won't work.   Nothing wrong ...

440 Views

0 replies

0 likes

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Superuser Contribution Offline music not playing

I have downloaded multiple albums offline but they won't play offline and I don't know why, please help

Casual Listener

I have downloaded multiple albums offline but they won't play offline and I don't know why, please help

user-removed

Not applicable

560 Views

2 replies

0 likes

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  • 2 replies
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Continually kicked out of Spotify on iPad2

For months now, I keep getting kicked out of Spotify on my iPad2 after a period of time (sometimes 15-20 minutes, sometimes less). Didn't use to have this issue: I've updated to the most recent operating system and the most recent Spotify update, but...

Casual Listener

For months now, I keep getting kicked out of Spotify on my iPad2 after a period of time (sometimes 15-20 minutes, sometimes less).  Didn't use to have this issue: I've updated to the most recent...

Spaceboy88

Roadie

605 Views

3 replies

0 likes

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  • 3 replies
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Connection issues

Works on laptop, experiencing probs with my iPhone 6s. Everything was fine yesterday, this morn in my car and at work not so much. I attached a pic of the error message. Tried logging out/in, also deleted the app and reinstalled...nothing is working....

Newbie

Works on laptop, experiencing probs with my iPhone 6s. Everything was fine yesterday, this morn in my car and at work not so much. I attached a pic of the error message. Tried logging out/in, also de...

400 Views

0 replies

0 likes

  • 400 Views
  • 0 replies
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all my music that i saved gone!!

so i basically just opened the app on my iphone to listen to ALL the music I saved and i go to my music and all it says is "your favourite songs will appear". this all happened only on my mobile device. i went to my laptop and all my music was fine o...

Newbie

so i basically just opened the app on my iphone to listen to ALL the music I saved and i go to my music and all it says is "your favourite songs will appear". this all happened only on my mobile devi...

ht819911

Newbie

3960 Views

6 replies

1 likes

  • 3960 Views
  • 6 replies
  • 1 likes

Available songs not appearing in searches

I've recently updated to Premium and found that certain songs which are available on the Spotify library just aren't showing up in my searches.I've reinstalled the software since upgrading, but that hasn't fixed anything.Gucci Mane - Lemonade is one ...

Newbie

I've recently updated to Premium and found that certain songs which are available on the Spotify library just aren't showing up in my searches. I've reinstalled the software since upgrading, but tha...

486 Views

0 replies

0 likes

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Spotify will not sync

I'm pretty sure I'm doing things right, but everytime I go to put music on this ipod for my playlist at work nothing happens, yet everything syncs just fine for my android device. Any ideas as to whats going on? Everything is upto date and Im followi...

Newbie

I'm pretty sure I'm doing things right, but everytime I go to put music on this ipod for my playlist at work nothing happens, yet everything syncs just fine for my android device. Any ideas as to wha...

alyssawest-au

Newbie

384 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution App logs out and erases my offline Music on IOS

Two days ago, my Spotify account logged out automatically on my IPhone 5s erasing all my 2000 available offline songs. I logged in again that same day and had to wait overnight for all my music to download. Today I woked up to find that my app had lo...

Casual Listener

Two days ago, my Spotify account logged out automatically on my IPhone 5s erasing all my 2000 available offline songs. I logged in again that same day and had to wait overnight for all my music to do...

Valtercbn

Newbie

737 Views

3 replies

0 likes

  • 737 Views
  • 3 replies
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iPod touch compatibility

I have an old I pod touch and speaker set. The speakers don't run of Bluetooth or wifi. I wanted to permently plug in my iPod touch so I can change the music from my computer. I can click on the green text and switch between computer and phone. Howev...

Newbie

I have an old I pod touch and speaker set. The speakers don't run of Bluetooth or wifi. I wanted to permently plug in my iPod touch so I can change the music from my computer. I can click on the gree...

nickh_

Regular

531 Views

1 replies

0 likes

  • 531 Views
  • 1 replies
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Can login using browser but not when using iPad app

Just upgraded to Premium Family.Seemed to be working fine, sent invite, got family member logged in and can see the family member as active on the admin account.Family member can log-in using browser but when using iPad app can't.Have tried changing ...

Newbie

Just upgraded to Premium Family. Seemed to be working fine, sent invite, got family member logged in and can see the family member as active on the admin account. Family member can log-in using bro...

marlonsphere

Roadie

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
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Solved!! Where is the settings menu on iPhone 7?

I have an iPhone 7 that is running iOS 10 and i cannot find the settings menu anywhere. The only options I can see are Home, Browse, Search, Radio, and Your Library. If anyone could help me find the settings menu that'd be great, this is maddening.

Newbie

I have an iPhone 7 that is running iOS 10 and i cannot find the settings menu anywhere. The only options I can see are Home, Browse, Search, Radio, and Your Library. If anyone could help me find the ...

marlonsphere

Roadie

8959 Views

1 replies

0 likes

  • 8959 Views
  • 1 replies
  • 0 likes