Help

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2 weeks ago
Rastereyes
Casual Listener
80995 Views
19 replies
37 likes

80995 Views
19 replies
37 likes

Downloading music

Please help.Spotify won't return my emails. My downloaded music doesn't stay that way when I go back online. As soon as I go offline I have to redownload my music every time. I've tried to reinstall and that hasn't worked.

larrylovr513
Casual Listener
Please help.Spotify won't return my emails. My downloaded music doesn't stay that way when I go back online. As soon as I go offline I have to redownload my music every time. I've tried to reinstall ...
2016-06-08 3:24:04 AM
2016-06-09 6:33:18 PM
OviiiOne
Community Legend
613 Views
7 replies
0 likes

613 Views
7 replies
0 likes

Missing Blues and Funk genres under browse (iphone)

The Blues and Funk genres (the only two I really use!) have disappeared from my mobile app. I thought it was just a glitch on my old iPhone 4s but I recently installed Spotify into an iPhone SE (iOS 9.3.2), logged into my account and found that those...

felizp
Newbie
The Blues and Funk genres (the only two I really use!) have disappeared from my mobile app. I thought it was just a glitch on my old iPhone 4s but I recently installed Spotify into an iPhone SE (iOS ...
2016-06-09 5:24:08 PM
196 Views
0 replies
0 likes

196 Views
0 replies
0 likes

Missing Songs

Yesterday all the songs in my library dissapeared from my iphone. When i use my ipad and computer the acccount is fine but nothing on my iphone.Please help?

Bollocks11
Newbie
Yesterday all the songs in my library dissapeared from my iphone. When i use my ipad and computer the acccount is fine but nothing on my iphone. Please help?
2016-06-09 4:46:51 PM
199 Views
0 replies
0 likes

199 Views
0 replies
0 likes

Syncing local files problems

I have tried to sync a playlist from my laptop that contains only local files to my iPod Touch, I have allowed offline play for both devices and they're both connected to the same wifi. The songs play on my laptop just fine but they won't play in my ...

armanrobbani
Casual Listener
I have tried to sync a playlist from my laptop that contains only local files to my iPod Touch, I have allowed offline play for both devices and they're both connected to the same wifi. The songs pla...
2016-06-07 4:43:49 PM
2016-06-09 2:57:21 PM
Bittencourt
Spotify Star
432 Views
3 replies
1 likes

432 Views
3 replies
1 likes

Solved!! offline shuffle play

I have Spotify premium. But when I play one of my downloaded offline lists I can only play in shuffle mode on my Ipad.

olivdo
Casual Listener
I have Spotify premium. But when I play one of my downloaded offline lists I can only play in shuffle mode on my Ipad.
2016-06-01 12:24:56 PM
2016-06-09 2:55:43 PM
Bittencourt
Spotify Star
1393 Views
5 replies
0 likes

1393 Views
5 replies
0 likes

How to access Spotify on new iphone

My old iphone has stopped working and I've got a new one (iphone 5). I've updated to the latest version of ios and Spotify. No updates pending. I've got a premium account. When I try to login on my new phone I get an error message 'Login failed - You...

mondaynight
Newbie
My old iphone has stopped working and I've got a new one (iphone 5). I've updated to the latest version of ios and Spotify. No updates pending. I've got a premium account. When I try to login on my n...
2016-06-06 3:22:41 PM
2016-06-09 1:57:43 PM
OviiiOne
Community Legend
436 Views
1 replies
0 likes
iphone
multiple device
new device

436 Views
1 replies
0 likes

Premium Family

Hi, I had Premium but my card changed and my account expired. I just signed up for Premium family, I only have access on my computer, not omy phone. Suggestions?

erica_blair
Newbie
Hi, I had Premium but my card changed and my account expired. I just signed up for Premium family, I only have access on my computer, not omy phone. Suggestions?
2016-06-09 5:30:01 AM
2016-06-09 8:35:27 AM
Bittencourt
Spotify Star
259 Views
1 replies
0 likes

259 Views
1 replies
0 likes

This song plays for a few seconds then skips

The song mansae by seventeen will play for a few seconds and auto skips to the next song I have re downloaded it but it doesn't work PLEASE HELP

gabbylove110202
Casual Listener
The song mansae by seventeen will play for a few seconds and auto skips to the next song I have re downloaded it but it doesn't work PLEASE HELP
2016-06-09 6:52:27 AM
2016-06-09 7:02:05 AM
Bittencourt
Spotify Star
460 Views
1 replies
0 likes
Help Spotify!
this is my favorite song and I can't hear it

460 Views
1 replies
0 likes

Solved!! Share with email on iPad

Premium user on iPad, not on The Book Of Faces. Until recently could email a link to a song, a list or a whole album just by clicking on the three dots to the right, selecting share and then email. Does not work anymore and I cannot figure it out. Ve...

russellpat
Regular
Premium user on iPad, not on The Book Of Faces. Until recently could email a link to a song, a list or a whole album just by clicking on the three dots to the right, selecting share and then email. D...
2016-05-01 12:22:10 AM
2016-06-09 5:24:52 AM
MattSuda
Spotify Star
575 Views
3 replies
0 likes

575 Views
3 replies
0 likes

Troubleshooting premium

So I normally pay for premium using ITunes gift cards, but when i went to renew my premium it wouldn't take iTunes. I tried unlocking premium, loging out and back in, and re downloading the app entirely. Any help/recommendations?

Cody33
Newbie
So I normally pay for premium using ITunes gift cards, but when i went to renew my premium it wouldn't take iTunes. I tried unlocking premium, loging out and back in, and re downloading the app entir...
2016-06-07 4:54:18 AM
2016-06-09 4:24:12 AM
Bittencourt
Spotify Star
276 Views
1 replies
0 likes

276 Views
1 replies
0 likes

Suggest Artist

Add more RBD songs onto spotify?

candieivet
Newbie
Add more RBD songs onto spotify?
2015-04-04 8:26:53 AM
2016-06-09 4:15:10 AM
camilasiraque
Newbie
411 Views
2 replies
0 likes

411 Views
2 replies
0 likes

Solved!! cannot not play downloaded music offline.

Hi!! I have an ipod touch (2016) and am using a premium spotify membership. I cannot play downloaded music off line. I have offline button on under the playback section in tools. in the car and the green downlaod arrows are black and white. The were ...

wzbono
Casual Listener
Hi!! I have an ipod touch (2016) and am using a premium spotify membership. I cannot play downloaded music off line. I have offline button on under the playback section in tools. in the car and...
2016-06-01 6:54:52 PM
2016-06-09 2:26:50 AM
wzbono
Casual Listener
4672 Views
6 replies
0 likes

4672 Views
6 replies
0 likes

Solved!! How do I change the name of a playlist while on iOS?

It seems like something incredibly straightforward but I honestly can't find out how to do this.

MotleyKoen
Regular
It seems like something incredibly straightforward but I honestly can't find out how to do this.
2012-11-09 4:47:51 PM
2016-06-09 2:26:19 AM
Jrhenderson1
Newbie
222904 Views
35 replies
10 likes

222904 Views
35 replies
10 likes

Solved!! iOS problems with Airplay

After upgrading to ios7, I have experienced problems with Airplay. I can connect and successfully play about 5-10 seconds of music over airplay until it suddenly stops. The app will suddenly switch to playing on the iOS device speaker.As a side note,...

jbbennett
Casual Listener
After upgrading to ios7, I have experienced problems with Airplay. I can connect and successfully play about 5-10 seconds of music over airplay until it suddenly stops. The app will suddenly switch t...
2013-10-06 5:49:49 PM
2016-06-08 10:18:50 PM
lassebk
Casual Listener
22344 Views
11 replies
6 likes
Airplay
iOS7

22344 Views
11 replies
6 likes

Got fixed playlists and lost my all previous songs

Hello there. I've been using Spotify premium more than a year without any problem. Last week when i open app from my phone(as always) all my songs and lists are gone and some artists songs came to my lists but I am pretty sure that I didn't get them....

Andurilefe
Newbie
Hello there. I've been using Spotify premium more than a year without any problem. Last week when i open app from my phone(as always) all my songs and lists are gone and some artists songs came to my...
2016-06-08 8:25:28 PM
302 Views
0 replies
0 likes

302 Views
0 replies
0 likes

Premium

Hello, I forgot to put more money in my iTunes account for Spotify, so it downgraded from premium to free subscription. I put more money in my iTunes account to re subscribe to premium, but there is no option in the settings anymore for premium.

brooklanelkins
Newbie
Hello, I forgot to put more money in my iTunes account for Spotify, so it downgraded from premium to free subscription. I put more money in my iTunes account to re subscribe to premium, but there is ...
2016-06-08 6:40:59 PM
223 Views
0 replies
0 likes

223 Views
0 replies
0 likes

Can't download spotify from appstore!

Hi!I deleated spotify to get more space, so i could install the new IOS. Now i cant download the app again, the download doesnt start. I see it on appatore but i just cant get it to start downloading. I can dowload all other different apps on appstor...

HundenSvennis
Casual Listener
Hi! I deleated spotify to get more space, so i could install the new IOS. Now i cant download the app again, the download doesnt start. I see it on appatore but i just cant get it to start downloadi...
2016-06-07 11:48:31 AM
2016-06-08 4:45:44 PM
Bittencourt
Spotify Star
605 Views
3 replies
0 likes

605 Views
3 replies
0 likes

I've purchased Spotify premium but it's not working

I just bought Spotify Premium just now but when I go to Spotify it's not working. I went to my account overview it said I am on Spotify free. Can someone please help me. I have the transaction bill to proof I bought it.

MusicAngel2668
Newbie
I just bought Spotify Premium just now but when I go to Spotify it's not working. I went to my account overview it said I am on Spotify free. Can someone please help me. I have the transaction bill t...
2015-05-27 2:53:37 PM
2016-06-08 1:45:13 PM
Chloe101111
Newbie
628 Views
2 replies
0 likes
purchase problems

628 Views
2 replies
0 likes

Spotify premium

Hi my premium account lapsed and upon trying to re activate my account all I see is my account is free I try to use the download option looked in the store for premium nothing is popping up an option to re activate premium

Gojira88
Newbie
Hi my premium account lapsed and upon trying to re activate my account all I see is my account is free I try to use the download option looked in the store for premium nothing is popping up an option...
2016-06-08 8:34:23 AM
290 Views
0 replies
0 likes

290 Views
0 replies
0 likes

I've ungraded to premium, but am unable to log in the app as says incorrect password. However when I try to get a link sent to my email it won't let me type my email address in. So frustrating. I've paid but can't use it!! I've undated my password no...

Laura311
Newbie
I've ungraded to premium, but am unable to log in the app as says incorrect password. However when I try to get a link sent to my email it won't let me type my email address in. So frustrating. I've ...
2016-06-08 3:45:48 AM
2016-06-08 5:41:31 AM
Bittencourt
Spotify Star
263 Views
1 replies
0 likes

263 Views
1 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

iOS (iPhone, iPad)

Forum Posts