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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

36353 Views

40 replies

10 likes

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  • 40 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

101611 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1262 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

298490 Views

61 replies

16 likes

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  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125531 Views

19 replies

38 likes

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I cannot use my spotify which i subscribe from singtel in singapore

hi , how can i use my spotify premium whick i subscribe to singtel , i need to know my username and passoword.. my contact number is +6597213654 , recently i log in to fb using my spotify

Casual Listener

hi , how can i use my spotify premium whick i subscribe to singtel , i need to know my username and passoword.. my contact number is +6597213654 , recently i log in to fb using my spotify

313 Views

0 replies

0 likes

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Free Account won't play shuffle on iPad or iPhone

I am sure this is a settings issue. Sorry for the bother. I cannot get any music to play on my iPhone or iPad. I am using the free account. I can search for artists and playlists and select them. I touch 'shuffle play' and nothing happens. I am onlin...

Newbie

I am sure this is a settings issue. Sorry for the bother.   I cannot get any music to play on my iPhone or iPad. I am using the free account. I can search for artists and playlists and select ...

363 Views

0 replies

0 likes

  • 363 Views
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Playlist not playing offline

I went to download more music on my premium subscription and the songs were in my list but a dull colour indiciating it wasnt in my list yet, so hit remove downloads thinking my new downloads werent working and my whole list went to the dull colour a...

Newbie

I went to download more music on my premium subscription and the songs were in my list but a dull colour indiciating it wasnt in my list yet, so hit remove downloads thinking my new downloads werent ...

jfert

Roadie

736 Views

1 replies

0 likes

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  • 1 replies
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cannot logging to iPod

I try to logging to my account using iPod, but showing Login Failed, unable to login, either username or password wrong but I trying to login website is working...

Casual Listener

I try to logging to my account using iPod, but showing Login Failed,  unable to login, either username or password wrong   but I trying to login website is working...

jfert

Roadie

858 Views

1 replies

0 likes

ipod
  • 858 Views
  • 1 replies
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Solved!! Song on iPhone plays different version of song than on Desktop.

Hi! In my local files I have an older and different version of a song than what is available on the Spotify Servers but whenever I try to listen to this song on my iPhone it keeps playing the newer version that is available.Is there any way to preven...

Regular

Hi! In my local files I have an older and different version of a song than what is available on the Spotify Servers but whenever I try to listen to this song on my iPhone it keeps playing the newer v...

Swanny

Community Legend

3368 Views

14 replies

0 likes

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  • 14 replies
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iPhone 6 not downloading playlists-offline mode

Have already reinstalled Spotify. Stuck at Downloading 0 of 92 and does not make progress. Premium account. Thanks.

Regular

Have already reinstalled Spotify. Stuck at Downloading 0 of 92 and does not make progress. Premium account. Thanks.

Pmelasec

Regular

1418 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

Solved!! new uxui

I heard Spotify had a new UXUI, with a navigation bar at the bottom of the scree. Screenshots are available on the iTunes Store.I upgraded / deleted / redownladed / reinstalled the latest version of the app (5.7.0) for iOS but I cannot get this new v...

Casual Listener

I heard Spotify had a new UXUI, with a navigation bar at the bottom of the scree. Screenshots are available on the iTunes Store. I upgraded / deleted / redownladed / reinstalled the latest version o...

Nicolas75

Casual Listener

865 Views

2 replies

0 likes

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Solved!! Family plan in Canada? Google has it?

I am paying $14.99/mo to Google for the family plan, why am I paying $9.99 per account on Spotify? Should I cancel and just use Google Play exclusively or are you offering a family plan in Canada? Why would you NOT be offering this just because we li...

Casual Listener

I am paying $14.99/mo to Google for the family plan, why am I paying $9.99 per account on Spotify?  Should I cancel and just use Google Play exclusively or are you offering a family plan in Cana...

mor5735

Roadie

651 Views

1 replies

0 likes

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Solved!! Any way to get "now available" email in the App?

This might be more appropriate for the "Ideas" section, but is there a way to get the "now available" email information in the app? Would be great to be able to get a list in reverse chronological order of all albums release by the bands I follow to ...

Casual Listener

This might be more appropriate for the "Ideas" section, but is there a way to get the "now available" email information in the app? Would be great to be able to get a list in reverse chronological or...

mor5735

Roadie

884 Views

1 replies

1 likes

  • 884 Views
  • 1 replies
  • 1 likes

Error 404

Whenever I try to log in on my iPhone 5c through facebook or just with my username it says 'Error 404'. I tried reinstalling, rebooting my phone, I got the new update and I disconnected then reconnected spotify from my Facebook but nothing seems to w...

Casual Listener

Whenever I try to log in on my iPhone 5c through facebook or just with my username it says 'Error 404'. I tried reinstalling, rebooting my phone, I got the new update and I disconnected then reconnec...

mor5735

Roadie

836 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Lost Playlists

My iPhone app wasn't working properly - couldn't play any songs on my playlists on or offline, so I deleted and reinstalled the app but now all my playlists have gone - anyone know how to fix this??

Casual Listener

My iPhone app wasn't working properly - couldn't play any songs on my playlists on or offline, so I deleted and reinstalled the app but now all my playlists have gone - anyone know how to fix this??

davidgrudland1

Newbie

5680 Views

42 replies

0 likes

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I can't connect my spotify with my facebook

My first spotify account I used my FB for use spotify and that account is free,now I create other account for premium user,and I can't synchronize with my FB now,I exclude the app of my FB but I still in the same situation. What I can do?

Newbie

My first spotify account I used my FB for use spotify and that account is free,now I create other account for premium user,and I can't synchronize with my FB now,I exclude the app of my FB but I stil...

349 Views

0 replies

0 likes

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Help

I need help! I don't remember my password or email for my account. I tried changing the email but it wants to know the old one and o don't know it. Please help! Spotify means a lot to me because, my music really helps me.

Newbie

I need help! I don't remember my password or email for my account. I tried changing the email but it wants to know the old one and o don't know it. Please help! Spotify means a lot to me because, my ...

vvvvvvnnnnn

Newbie

516 Views

1 replies

0 likes

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  • 1 replies
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Cant upgrade to premium on the spotify app!

I try to upgrade to premium on the app but i dont see the upgrade selection on the app. I cant use my credit card so im trying to use the money on my apple account. Please help me soon as possible. It use to work but idk what happened.

Newbie

I try to upgrade to premium on the app but i dont see the upgrade selection on the app. I cant use my credit card so im trying to use the money on my apple account. Please help me soon as possible. I...

MattSuda

Spotify Star

7450 Views

2 replies

0 likes

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how do you renew spotify premium on iphone 6?

The freetrial on my spotify ended and I don't have the auto renew on, but now I want to renew my premium and it wont let me use an itunes card to do it. Which is all I have, how do I renew with an itunes card?

Newbie

The freetrial on my spotify ended and I don't have the auto renew on, but now I want to renew my premium and it wont let me use an itunes card to do it. Which is all I have, how do I renew with an it...

DasPeter

Community Legend

2119 Views

1 replies

0 likes

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  • 1 replies
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Can't log in account

I can't log in my Spotify account I lost both my user name and can't remember the email I used for logging in.. Im still being charged how can I get back in account?

Newbie

I can't log in my Spotify account I lost both my user name and can't remember the email I used for logging in.. Im still being charged how can I get back in account?

DasPeter

Community Legend

527 Views

1 replies

0 likes

  • 527 Views
  • 1 replies
  • 0 likes

Error message when trying to share to facebook

Every time I try to share a song to Facebook it gives an error message. I've tried reinstalling app and logging out of Facebook but nothing works

Newbie

Every time I try to share a song to Facebook it gives an error message. I've tried reinstalling app and logging out of Facebook but nothing works

osornios

Spotify Star

577 Views

1 replies

0 likes

  • 577 Views
  • 1 replies
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Can't login after changing phone.

I've changed my I phone and tried login back into Spotify but it keeps telling me it's fIled. So have done a password reset still failing. Have emailed support but nothing from them. They are taking payments though. Not happy

Newbie

I've changed my I phone and tried login back into Spotify but it keeps telling me it's fIled. So have done a password reset still failing. Have emailed support but nothing from them. They are taking ...

osornios

Spotify Star

478 Views

2 replies

0 likes

  • 478 Views
  • 2 replies
  • 0 likes