Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • y9utxx5sosydtgpn7dod
  • Casual Listener
  • 20179 Views
  • 12 replies
  • 28 likes
  • 20179 Views
  • 12 replies
  • 28 likes

Solved!! Only plays one song and then no more

My Spotify can only play one track and after that I can´t listen to more tracks, the next track doesn´t start. I have a premium account and I have paid the bill (I have had the same Premium-account for several years). I have logged in and out and I h...

  • Casual Listener
  • My Spotify can only play one track and after that I can´t listen to more tracks, the next track doesn´t start. I have a premium account and I have paid the bill (I have had the same Premium...
  • OviiiOne
  • Community Legend
  • 9641 Views
  • 12 replies
  • 0 likes
  • 9641 Views
  • 12 replies
  • 0 likes

Articles ("A," "The") break alphabetical sorting in Your Music

Ever since the release of Spotify for iOS 3.4.0 (six months ago!), it has not handled articles correctly in artist, album or song names. It sorts everything that begins with the word "A" with the rest of the A's, and everything that begins with the w...

Photo Feb 04, 9 08 24 AM.png Photo Feb 04, 9 09 11 AM.png Photo Feb 04, 9 09 27 AM.png Photo Feb 04, 9 09 44 AM.png
  • Visitor
  • Ever since the release of Spotify for iOS 3.4.0 (six months ago!), it has not handled articles correctly in artist, album or song names. It sorts everything that begins with the word "A" with the res...
  • user-removed
  • Not applicable
  • 1027 Views
  • 9 replies
  • 0 likes
  • 1027 Views
  • 9 replies
  • 0 likes

Problem Bluetooth car renault

I do not know if it's just here to talk about this problem, anything I'm sorry.Well, when I sync via bluetooth my iPhone 5S in car nav media Renalt Sendero, only from what I understand the car's computer can not handle the transfer range that spotify...

  • Newbie
  • I do not know if it's just here to talk about this problem, anything I'm sorry. Well, when I sync via bluetooth my iPhone 5S in car nav media Renalt Sendero, only from what I understand the car's co...
  • 583 Views
  • 0 replies
  • 0 likes
  • 583 Views
  • 0 replies
  • 0 likes

Solved!! Playlists gone and unable to play music for last 2 days

I'm using Spotify 5.1.0.1019 on an iPad Mini Retina running iOS 9.2.1. This was working smoothly up until a few days ago. Now it's pretty comprehensivly broken. The UI has changed, with the currently playing song element now different to a few days a...

image.png
  • Gig Goer
  • I'm using Spotify 5.1.0.1019 on an iPad Mini Retina running iOS 9.2.1. This was working smoothly up until a few days ago. Now it's pretty comprehensivly broken.    The  UI has change...
  • Hotblack
  • Gig Goer
  • 549 Views
  • 8 replies
  • 0 likes
  • 549 Views
  • 8 replies
  • 0 likes

Spotify not working on ipad

I cant get Spotify to work on my iPad. I try to search for an artist, and it gives me an error message. The same thing happens when i try to go to the browse folder. However, the app DOES work on my iPod.

  • Casual Listener
  • I cant get Spotify to work on my iPad. I try to search for an artist, and it gives me an error message. The same thing happens when i try to go to the browse folder. However, the app DOES work on my ...
  • Hotblack
  • Gig Goer
  • 274 Views
  • 3 replies
  • 0 likes
  • 274 Views
  • 3 replies
  • 0 likes

iOS lock screen radio menu

A while ago whenever I listened to the radio there used to be a menu button that would show up on the lock screen allowing me to like or dislike a song. What happened to it? sorry if this has been asked before.

  • Newbie
  • A while ago whenever I listened to the radio there used to be a menu button that would show up on the lock screen allowing me to like or dislike a song. What happened to it?   sorry if this ha...
  • 194 Views
  • 0 replies
  • 1 likes
  • 194 Views
  • 0 replies
  • 1 likes

App Crashing Constantly

My Spotify app on my phone is crashing every 20-30 minutes. And it's been doing this for over a week now, ever since I updated the app. Guessing I have a buggy version, but I can't find anywhere to report it or download the old version again.Is anyon...

  • Newbie
  • My Spotify app on my phone is crashing every 20-30 minutes. And it's been doing this for over a week now, ever since I updated the app. Guessing I have a buggy version, but I can't find anywhere to r...
  • cittauk
  • Regular
  • 483 Views
  • 4 replies
  • 1 likes
  • 483 Views
  • 4 replies
  • 1 likes

Download stops for no reason

Hi, I accidentally deleted my offline playlists (~850 songs] from my iPhone 4s, so I had to download them again. After around 200 songs the download stops for unknown reasons. There is enough space on my iPhone, it was always active, never in stand-b...

  • Casual Listener
  • Hi,    I accidentally deleted my offline playlists (~850 songs] from my iPhone 4s, so I had to download them again. After around 200 songs the download stops for unknown reasons. There is...
  • Jordi
  • Community Legend
  • 15454 Views
  • 5 replies
  • 1 likes
  • 15454 Views
  • 5 replies
  • 1 likes

New subscriber with a problem

I just joined. Have created playlists. My search feature suddenly stopped working. Says error , try again. I checked in Spotify's settings and it says I am online. Checked Safari connection and it is online. Logged out of Spotify and logged back in a...

  • Newbie
  • I just joined. Have created playlists. My search feature suddenly stopped working. Says error , try again. I checked in Spotify's settings and it says I am online. Checked Safari connection and it is...
  • jean3601
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Offline albums disappeared

As the title says, randomly all my albums I have saved for offline listening disappeared from my phone

  • Music Fan
  • As the title says, randomly all my albums I have saved for offline listening disappeared from my phone 😕    
  • jean3601
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

How can I see only the music that I have synced offline

I came to Spotify from Rdio and have been extremely frustrated with the offline experience. I prefer to sync albums and not playlists but have an extremely difficult time finding which albums have been downloaded as I am forced to search through my e...

  • Newbie
  • I came to Spotify from Rdio and have been extremely frustrated with the offline experience.  I prefer to sync albums and not playlists but have an extremely difficult time finding which albums h...
  • MattSuda
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Search engine.

My search engine wont work....at all. Uninstalled. Reinstalled. Nothing. On a brand new iphone 6. Was working before, isnt now. Any help?!

  • Newbie
  • My search engine wont work....at all. Uninstalled. Reinstalled. Nothing. On a brand new iphone 6. Was working before, isnt now. Any help?!
  • jean3601
  • Community Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

An Error Occurred: Interesting situation

I have an iPhone 6s. Premium spotify. Never had any issue with spotify before today. Won't pull up from my artists, the search button, or my home page. But it will load Discovery weekly and Playlists and the Radio Button. Very weird. I have reinstall...

  • Newbie
  • I have an iPhone 6s.  Premium spotify.  Never had any issue with spotify before today.  Won't pull up from my artists, the search button, or my home page.  But it will load D...
  • jean3601
  • Community Legend
  • 201 Views
  • 2 replies
  • 0 likes
  • 201 Views
  • 2 replies
  • 0 likes

Spotify Crashed? 3.16.2016

Hey Everyone, This is my first post, because I needed to talk to someone about this crash. My friends who use Spotify are experiencing problems as well. On the iphone, it will not let you go to artists' pages or share music on social media. Also, on ...

  • Casual Listener
  • Hey Everyone,    This is my first post, because I needed to talk to someone about this crash. My friends who use Spotify are experiencing problems as well. On the iphone, it will not let ...
  • jean3601
  • Community Legend
  • 289 Views
  • 3 replies
  • 0 likes
  • 289 Views
  • 3 replies
  • 0 likes

Home, Browse and Search Not Working on iPhone App

I'm getting an error message every time i try to call up home, browse or search on my iPhone app. I have a 6S running iOS 9.2.1. I have tried uninstalling app and restarting device.

  • Newbie
  • I'm getting an error message every time i try to call up home, browse or search on my iPhone app. I have a 6S running iOS 9.2.1.   I have tried uninstalling app and restarting device.
  • monkunashi
  • Casual Listener
  • 568 Views
  • 4 replies
  • 4 likes
  • 568 Views
  • 4 replies
  • 4 likes

Artist page not loading [ios]

I have a premium account.I don't know what causes it, it only happens on my iPhone.I have uninstalled Spotify and reinstalled, logged out and in.It's a weird issue cause I can load songs I don't have downloaded with no problem but only if they are sa...

  • Casual Listener
  • I have a premium account. I don't know what causes it, it only happens on my iPhone. I have uninstalled Spotify and reinstalled, logged out and in. It's a weird issue cause I can load songs ...
  • Lukeisun
  • Casual Listener
  • 188 Views
  • 2 replies
  • 0 likes
  • 188 Views
  • 2 replies
  • 0 likes

iPhone app is garbage and I'm unsubscribing from premium

I came to Spotify because of Rdio going out of business. I heard a lot of good things so I thought I'd give it a go. I subscribed to premium and everything. My big thing is being able to download music to my phone and listen when not connected to wif...

  • Newbie
  • I came to Spotify because of Rdio going out of business. I heard a lot of good things so I thought I'd give it a go. I subscribed to premium and everything.   My big thing is being able t...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

Solved!! Spoitfy Premium not work on iPone

Really frustrated... Spotify Premium isn't working on my iPhone again. I've tried signing out, restarting phone, reinstalling app, what can I do to fix this?!

  • Casual Listener
  • Really frustrated... Spotify Premium isn't working on my iPhone again. I've tried signing out, restarting phone, reinstalling app, what can I do to fix this?!  
  • rjattorri
  • Newbie
  • 1039 Views
  • 18 replies
  • 0 likes
  • 1039 Views
  • 18 replies
  • 0 likes