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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

mubashiriqbal

Regular

44021 Views

44 replies

10 likes

  • 44021 Views
  • 44 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

109576 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1675 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Regular

302113 Views

62 replies

16 likes

  • 302113 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

128018 Views

19 replies

38 likes

  • 128018 Views
  • 19 replies
  • 38 likes

My Iphone can't go on Spotify Online

Hi guys, i'm new in this community. I'm from Italy, so i hope you'll understand my english even of it presents some errors I have installed spotify on my phone , and , for the first month, it worked perfectly, online and offline. Now , since two mont...

Casual Listener

Hi guys, i'm new in this community. I'm from Italy, so i hope you'll understand my english even of it presents some errors 🙂 I have installed spotify on my phone , and , for the first month, it wor...

Astame

Community Legend

1120 Views

1 replies

0 likes

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  • 1 replies
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PLAYLIST IS UNAVAILABLE OFFLINE BUT IS DOWNLOAD

Hi I sorted out my playlist last night and this morning it has gone back to its original form but on my windows 8 computer it is fine and when onlineThanks For The Help

Newbie

Hi I sorted out my playlist last night and this morning it has gone back to its original form but on my windows 8 computer it is fine and when online Thanks For The Help

372 Views

0 replies

0 likes

  • 372 Views
  • 0 replies
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Lost ability to scan thru song on iPad

I have no control over to scan to specific part of a song. Unlike on iPhone or web browser/ desktop app. I am updated to the latest iOS 9.3.2 for iPad and Spotify version 5.7.0.1050 anyone with similar issues below are screenshots for landscape and p...

Casual Listener

I have no control over to scan to specific part of a song. Unlike on iPhone or web browser/ desktop app. I am updated to the latest iOS 9.3.2 for iPad and Spotify version 5.7.0.1050   anyone w...

Bxbenny

Casual Listener

749 Views

2 replies

0 likes

  • 749 Views
  • 2 replies
  • 0 likes

SHARING MUSIC

so i tried sending a song to a friend on spotify and now i cannot view the message that i had sent. we both follow each other and have premium accounts. any ideas of what is going on? Thanks,Lena

Newbie

so i tried sending a song to a friend on spotify and now i cannot view the message that i had sent.   we both follow each other and have premium accounts.   any ideas of what is going o...

323 Views

0 replies

0 likes

  • 323 Views
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Download

I have 1g of memory why can I not download any of my music on my new iPhone SE

Newbie

I have 1g of memory why can I not download any of my music on my new iPhone SE

jfert

Roadie

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Family plan

Can more than 1 person listen at the same time with the family plan?

Newbie

Can more than 1 person listen at the same time with the family plan?

jfert

Roadie

498 Views

1 replies

0 likes

  • 498 Views
  • 1 replies
  • 0 likes

I can't upgrade to premium

I am on ios 9.3.2 and ive never had this problem before. I go to the account setting to try and upgrade but the option is t even there! **bleep** do i do?

Casual Listener

I am on ios 9.3.2 and ive never had this problem before. I go to the account setting to try and upgrade but the option is t even there! **bleep** do i do?

jfert

Roadie

2398 Views

2 replies

2 likes

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  • 2 replies
  • 2 likes

Renewal

My Spotify premium subscription is automatically renewed in the App Store, and my credit card had been canceled, a new hasn't come in the mail. Spotify, as one would expect, shut down my premium, and displayed the screen offering to downgrade. I then...

Newbie

My Spotify premium subscription is automatically renewed in the App Store, and my credit card had been canceled, a new hasn't come in the mail. Spotify, as one would expect, shut down my premium, and...

jfert

Roadie

856 Views

1 replies

0 likes

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  • 1 replies
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Spotify extremely slow on a clear device

I am running Spotify on my iTouch 5th Gen and it's insanely slow, freezes often and crashes regularly during usage. This device is totally dedicated to music for my car and has 0 other apps on it other than the ones it comes with. All apple apps that...

Casual Listener

I am running Spotify on my iTouch 5th Gen and it's insanely slow, freezes often and crashes regularly during usage. This device is totally dedicated to music for my car and has 0 other apps on i...

jfert

Roadie

1187 Views

1 replies

1 likes

Freezing
ipod
iPod Touch 5th Gen
slow
Speed issue
  • 1187 Views
  • 1 replies
  • 1 likes

Does iTunes backup songs I saved on my iPhone?

Hi. Thanks for reading this. If I saved 2000 songs on Spotify premium for offline listening on my iPhone, when I connect my phone to iTunes and it backs up my phone does it back up all the 2000 songs too as application data?

Visitor

Hi. Thanks for reading this. If I saved 2000 songs on Spotify premium for offline listening on my iPhone, when I connect my phone to iTunes and it backs up my phone does it back up all the 2000 songs...

Bittencourt

Spotify Star

3338 Views

3 replies

0 likes

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  • 3 replies
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Differences between Apple and Android

Why is it that the Spotify free service, on the Apple store and Google Play store, are two different services? On Android, things like airplay and queue are available for free. I have more control over my music between my compter, playstation, and An...

Newbie

Why is it that the Spotify free service, on the Apple store and Google Play store, are two different services? On Android, things like airplay and queue are available for free. I have more control ov...

blake

Community Legend

3999 Views

1 replies

0 likes

main-Android
main-iOS
  • 3999 Views
  • 1 replies
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What is the expected startup time for Spotify on an iPhone?

Trying to determine if my experience is normal. What do you get for your startup time for Spotify on an iPhone? Are there ways to make it start faster? I'm using an iPhone 6Plus with iOS 9.3.2 and Spotify v5.7.0.1055 My startup times--from clicking o...

Casual Listener

Trying to determine if my experience is normal.  What do you get for your startup time for Spotify on an iPhone?  Are there ways to make it start faster?   I'm using an iPhone 6Plus ...

MattSuda

Spotify Star

913 Views

3 replies

0 likes

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  • 3 replies
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Bit Rate In Offline Mode

If I download tracks at extreme quality and save them at that quality in offline mode on my iPad or computer, will they remain at that quality even if I switch to a lesser streaming quality later?

Visitor

If I download tracks at extreme quality and save them at that quality in offline mode on my iPad or computer, will they remain at that quality even if I switch to a lesser streaming quality later? &...

osornios

Spotify Star

647 Views

1 replies

0 likes

  • 647 Views
  • 1 replies
  • 0 likes

Update

Why won't my phone allow me to download the new update where everything is on a bottom bar?

Casual Listener

Why won't my phone allow me to download the new update where everything is on a bottom bar?

OviiiOne

Community Legend

825 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Ownership

Is the music I get from spotify mine for my monthly fee mine, or am I only renting it for as long as I keep paying?

Newbie

Is the music I get from  spotify mine for my monthly fee mine, or am I only renting it for as long as I keep paying?

Bittencourt

Spotify Star

978 Views

1 replies

0 likes

  • 978 Views
  • 1 replies
  • 0 likes

I paid my subscrition in app store but I my account doesn't change

So I paid my monthly subscription trough the app store and my account still being free, I have used this before but it´s the fisrt time that this happen. I have the digital receipt in case it's needed

Casual Listener

So I paid my monthly subscription trough the app store and my account still being free, I have used this before but it´s the fisrt time that this happen. I have the digital receipt in case it's ...

Astame

Community Legend

948 Views

4 replies

0 likes

  • 948 Views
  • 4 replies
  • 0 likes

Can't log into Spotify

I'm from the US. Never left the country and I've had Spotify for a very long time but recently it says I can only use it abroud for 14 days and when I try to change my country because that's what I've been reading to do it doesn't give me any other o...

Newbie

I'm from the US. Never left the country and I've had Spotify for a very long time but recently it says I can only use it abroud for 14 days and when I try to change my country because that's what I'v...

Bittencourt

Spotify Star

457 Views

1 replies

0 likes

  • 457 Views
  • 1 replies
  • 0 likes

3 month for 99p

I have paid my money to get the offer and they have took the money but haven't upgraded me to premium any ideas any thanks

Newbie

I have paid my money to get the offer and they have took the money but haven't upgraded me to premium any ideas any thanks

271 Views

0 replies

0 likes

  • 271 Views
  • 0 replies
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Perpetually awaiting download.

I bought membership today solely to be able to download my playlist for when I go on holidays tomorrow. What would be nice is if there were a way to check what exactly it is waiting on. The device is recognized by the computer, and yet blank.

Newbie

I bought membership today solely to be able to download my playlist for when I go on holidays tomorrow. What would be nice is if there were a way to check what exactly it is waiting on. The device is...

371 Views

0 replies

0 likes

  • 371 Views
  • 0 replies
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Spotify used all my battery in around an hour. Phone also got very hot.

I just noticed my phone getting very hot in my pocket. Pulled it out to find Spotify had reduced my phone from 100% to under 10% with just over an hour of streaming. Quick visit to the battery settings showed Spotify had used a large percentage in ba...

Roadie

I just noticed my phone getting very hot in my pocket.  Pulled it out to find Spotify had reduced my phone from 100% to under 10% with just over an hour of streaming.  Quick visit to the ba...

691 Views

0 replies

0 likes

  • 691 Views
  • 0 replies
  • 0 likes