Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

232008 Views

53 replies

13 likes

  • 232008 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

155369 Views

507 replies

108 likes

  • 155369 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107595 Views

19 replies

38 likes

  • 107595 Views
  • 19 replies
  • 38 likes

Gift Card

I Buyed The gift Card but when i was home and i type the code is doestn exist

Newbie

I Buyed The gift Card but when i was home and i type the code is doestn exist

OviiiOne

Community Legend

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Adverts won't play?

Hi, I'm having issues with listening to playlists on my iphone 5, using my spotify (free account). It will let me play one song then an advert will come up but it won't play, and so i am unable to listen to any of my playlists. I have uninstalled the...

Newbie

Hi, I'm having issues with listening to playlists on my iphone 5, using my spotify (free account). It will let me play one song then an advert will come up but it won't play, and so i am un...

291 Views

0 replies

0 likes

  • 291 Views
  • 0 replies
  • 0 likes

Can't find my spotify favorites playlist on iphone

Hi, I've got a problem. I used to have a playlist with my favorites on my mobile phone. But now all of a sudden it isn't there anymore. They playlist copied itself, and I deleted the one which was an actual playlist. So I can still find my favorites ...

Newbie

Hi,   I've got a problem. I used to have a playlist with my favorites on my mobile phone. But now all of a sudden it isn't there anymore.   They playlist copied itself, and I deleted th...

877 Views

0 replies

0 likes

  • 877 Views
  • 0 replies
  • 0 likes

Downloading?

In app spotify keeps saying that it is downloading songs, but i havent attempted to download anything recently. And it is taking up storage space (I know this because my phone slows down and because my phone notifies me that am out of space) but noth...

Casual Listener

In app spotify keeps saying that it is downloading songs, but i havent attempted to download anything recently. And it is taking up storage space (I know this because my phone slows down and because ...

418 Views

0 replies

1 likes

Premium
storage
  • 418 Views
  • 0 replies
  • 1 likes

Can't adjust volume unless song is playing

Hey folks, I notice that when using Spotify but not playing a song, pressing the iPhone's volume buttons adjusts the system volume, not the music volume. Only once a song starts playing do the volume buttons adjust the music volume. The phone remembe...

Newbie

Hey folks,   I notice that when using Spotify but not playing a song, pressing the iPhone's volume buttons adjusts the system volume, not the music volume. Only once a song starts playing do t...

481 Views

0 replies

0 likes

  • 481 Views
  • 0 replies
  • 0 likes

Car controls not working anymore

So since the latest update came out I am no longer able to use the controls from the console or steering wheel of my car to switch between tracks. Any idea why this might have occured? I can only switch songs from my iphone now (9.2.1) HELPP I don't ...

Newbie

So since the latest update came out I am no longer able to use the controls from the console or steering wheel of my car to switch between tracks. Any idea why this might have occured? I can only swi...

Sianlouiseo

Newbie

555 Views

1 replies

2 likes

  • 555 Views
  • 1 replies
  • 2 likes

Spotify won't play in car but sing app will ?

I have premium Spotify and I can't seem to connect it to my Nissan qashqai car radio Bluetoothyet today I was able to play the sing app from my iPhone to my radio ...can someone help me with this as I really want to be able to play Spotify thro car r...

Newbie

I have premium Spotify and I can't seem to connect it to my Nissan qashqai car radio Bluetooth yet today I was able to play the sing app from my iPhone to my radio ... can someone help me with ...

737 Views

0 replies

0 likes

Spotify Bluetooth Car Won't Play
  • 737 Views
  • 0 replies
  • 0 likes

Spotify pausing, skipping and turning on Siri on iPhone by itself

Hi I have been having trouble with my Spotify app for at least a month now. It keeps pausing, skipping songs and turning on Siri on my iPhne for no reason, even if my phone isn't in the home menu. I have tried turning on and off my phone, resetting m...

Newbie

Hi I have been having trouble with my Spotify app for at least a month now. It keeps pausing, skipping songs and turning on Siri on my iPhne for no reason, even if my phone isn't in the home menu. I ...

annbjer

Newbie

2515 Views

4 replies

3 likes

  • 2515 Views
  • 4 replies
  • 3 likes

Change my premium plan

Hi, I did my premium plan for month, but now I want to change to family plan. I live in Brasil and I don't know how can I do it. I need cancel this old plan to do a new plan? How can I do it more fast as possible? Help me.

Newbie

Hi, I did my premium plan for month, but now I want to change to family plan. I live in Brasil and I don't know how can I do it. I need cancel this old plan to do a new plan? How can I do it more fas...

kbrooksc

Community Legend

47429 Views

1 replies

0 likes

Cancel. Family plan
plan
premium. Help
  • 47429 Views
  • 1 replies
  • 0 likes

Spotify Crashing on Macintosh

Over the past 2 versions of Spotify, just opening up Spotify on my Macbook has caused it to crash. Causing a kernal panic to occur (A copy of the panic report is below). This does not occur all the time. However the only link between all the crashes,...

Newbie

Over the past 2 versions of Spotify, just opening up Spotify on my Macbook has caused it to crash. Causing a kernal panic to occur (A copy of the panic report is below). This does not occur all ...

kiggs

Music Fan

929 Views

4 replies

1 likes

  • 929 Views
  • 4 replies
  • 1 likes

Can't share music with followers!

Hi,I've been a premium user for a few months and didn't think it was possible to share music within the app because a key feature isn't working for me.When I go to 'Share', 'Send to' and then 'Select people', the resulting window is blank. When k typ...

Casual Listener

Hi, I've been a premium user for a few months and didn't think it was possible to share music within the app because a key feature isn't working for me. When I go to 'Share', 'Send to' and then...

nogoodmonkey

Newbie

1438 Views

4 replies

0 likes

  • 1438 Views
  • 4 replies
  • 0 likes

HELP! Local Files Not Working

I've been having this issue now and I don't know where else to turn. I've been trying to add local files to my playlist. When I add the local file from the local files tab, it appears on the playlist on the PC, but not on my phone. When I press play ...

Newbie

I've been having this issue now and I don't know where else to turn. I've been trying to add local files to my playlist. When I add the local file from the local files tab, it appears on the playlist...

323 Views

0 replies

0 likes

  • 323 Views
  • 0 replies
  • 0 likes

Spotify stopped working on Iphone 6

Hello! All the suddenly Spotify wont work on my Iphone6. When i start the app, I push login with facebook, but the app freezes and wont go on. I do not have this problem on my Ipad, only on my Iphone.

Newbie

Hello!   All the suddenly Spotify wont work on my Iphone6. When i start the app, I push login with facebook, but the app freezes and wont go on. I do not have this problem on my Ipad, only on ...

Nico

Community Legend

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

Unit Shown twice

On my ipad i have the problem, that my amp is listed twice, but only one works. And this not allways. How do I get rid of the second device?when I choose to Stream to the amp, I will not work allways for the right entry on the list. Only sometimes. T...

Newbie

On my ipad i have the problem, that my amp is listed twice, but only one works. And this not allways. How do I get rid of the second device? when I choose to Stream to the amp, I will not work allwa...

226 Views

0 replies

0 likes

  • 226 Views
  • 0 replies
  • 0 likes

Not scrobbling to lastfm

I have an iPhone 6 with spotify app and it isn't scrobbling. Any help would be grateful. It's turned on to scribble and the username/password is correct.

Casual Listener

I have an iPhone 6 with spotify app and it isn't scrobbling. Any help would be grateful. It's turned on to scribble and the username/password is correct.

user-removed

Not applicable

593 Views

4 replies

0 likes

  • 593 Views
  • 4 replies
  • 0 likes

Min Pin-kod funkar ej!

Jag köpte ett Spotify presentkort för 1 månad igår och när jag skulle slå in koden säger ni att det är ogiltigt. Det funkar fortfarande inte. Vad är felet? Kassan har aktiverat kortet och ingen har använt den förr, min nätverk funkar perfekt.

Newbie

Jag köpte ett Spotify presentkort för 1 månad igår och när jag skulle slå in koden säger ni att det är ogiltigt. Det funkar fortfarande inte. Vad är felet? Kassan har aktiverat kortet och ingen har a...

Jimengstrom

Newbie

816 Views

1 replies

0 likes

Sweden
  • 816 Views
  • 1 replies
  • 0 likes

Spotify App Randomly Starts Playing Last Track On Its Own

I have the latest version of the Spotify app (version 4.9.0.833) on my iPhone 5S running the latest version of iOS (9.2.1). The Spotify app has started to randomly start to play the track which I last paused when I start up the Spotify app. It doesn'...

Newbie

I have the latest version of the Spotify app (version 4.9.0.833) on my iPhone 5S running the latest version of iOS (9.2.1). The Spotify app has started to randomly start to play the track which I las...

Bari1975

Newbie

2135 Views

3 replies

2 likes

  • 2135 Views
  • 3 replies
  • 2 likes

Solved!! is Spotify app smart? using offline songs when online?

basic question.let's say I'm using the Offline mode, and then I download 20 tracks for offline use.then after let's say a couple of weeks I switch to the normal Online mode using my 4G connection on the iPhone. what happens if I play those 20 tracks?...

Regular

basic question. let's say I'm using the Offline mode, and then I download 20 tracks for offline use. then after let's say a couple of weeks I switch to the normal Online mode using my 4G conne...

raffaz00

Regular

1047 Views

6 replies

0 likes

  • 1047 Views
  • 6 replies
  • 0 likes