Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Regular
44033 Views
44 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Visitor
109630 Views
116 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Regular
438398 Views
131 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Regular
302126 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
I own two iPhones. Both are logged into my premium account. I was listening on headphones on my work phone, and I handed my personal phone to my wife, she opened Spotify and low and behold the app won't allow me to play music on more than one device ...
I own two iPhones. Both are logged into my premium account. I was listening on headphones on my work phone, and I handed my personal phone to my wife, she opened Spotify and low and behold the app wo...
Spotify Star
1030 Views
2 replies
0 likes
30 days free trial and 60 days free trial how to get experience?
30 days free trial and 60 days free trial how to get experience?
341 Views
0 replies
0 likes
Is there a way to limit the max volume so it doesn't damage my hearing if it is accidentaly turned up too loud? I am trying to protect my hearing and I have a bad habit of listening to very loud music and a max limit for ouput decibels would be very ...
Is there a way to limit the max volume so it doesn't damage my hearing if it is accidentaly turned up too loud? I am trying to protect my hearing and I have a bad habit of listening to very loud musi...
886 Views
0 replies
5 likes
Hi I'm trying to get the 3 month trial for 99p but I've tried several times to a pay with with PayPal but it says it's going back to the business page and won't upgrade???? Can someone help. I used my PayPal to pay for my sisters premium trial too? W...
Hi I'm trying to get the 3 month trial for 99p but I've tried several times to a pay with with PayPal but it says it's going back to the business page and won't upgrade???? Can someone help. I used m...
Community Legend
752 Views
3 replies
0 likes
Hi,Since the iOS 9.0 update Spotify player is stopped after Waze spoke. When Wase is back silenced the Spotify music player don't restart to play.No problem occurs with Apple Music.First I play SpotifyThen I run WazeWaze spoke then Spotify stop and n...
Hi, Since the iOS 9.0 update Spotify player is stopped after Waze spoke. When Wase is back silenced the Spotify music player don't restart to play. No problem occurs with Apple Music. First I pl...
Newbie
5461 Views
5 replies
1 likes
I've just signed up to Spotify to use with Sonos. However, when I click to spotify through Sonos it keeps asking me to reverify my account. I do that but it still doesn't work.I read another post suggesting that I reboot my router and reinstall the s...
I've just signed up to Spotify to use with Sonos. However, when I click to spotify through Sonos it keeps asking me to reverify my account. I do that but it still doesn't work. I read anothe...
497 Views
0 replies
0 likes
Hi there, have Spotify premium on iOS and it has changed so when I click on the track currently playing I can no longer see the whole length of the track and navigate to a late part of the song. It just shows a list now 'next from songs' Help - why d...
Hi there, have Spotify premium on iOS and it has changed so when I click on the track currently playing I can no longer see the whole length of the track and navigate to a late part of the song. It j...
603 Views
0 replies
0 likes
Greets!I have spotify on my iphone 6, iPad mini retina and iMac. I normally play music through Spotify osx desktop and control it from either iPhone or iPad however, when unlocking either one the app crashes. This happens frequently. The crash also h...
Greets! I have spotify on my iphone 6, iPad mini retina and iMac. I normally play music through Spotify osx desktop and control it from either iPhone or iPad however, when unlocking either one the a...
500 Views
0 replies
0 likes
Hello! I'm trying to get my songs to sync with my phone (for offline download), and I'm trying to delete a song that's a local file on my computer. It's not letting me delete it, and when I removed it from the playlist on my computer, it still stayed...
Hello! I'm trying to get my songs to sync with my phone (for offline download), and I'm trying to delete a song that's a local file on my computer. It's not letting me delete it, and when I removed i...
Community Legend
538 Views
1 replies
0 likes
I'll be travelling to Bosnia and I'll be staying there for a month and Spotiy isn't available there, will I still be able to use my Spotify? (I have premium)
I'll be travelling to Bosnia and I'll be staying there for a month and Spotiy isn't available there, will I still be able to use my Spotify? (I have premium)
Spotify Star
638 Views
1 replies
0 likes
Spotify Star
472 Views
1 replies
0 likes
Just today my app on my iPhone 6 seemed to stop working. Tracks will either not play at all, if if they do just before the halfway mark the sound cuts out with the time bar still going and nothing I do helps besides going back to the beginning of the...
Just today my app on my iPhone 6 seemed to stop working. Tracks will either not play at all, if if they do just before the halfway mark the sound cuts out with the time bar still going and nothing I ...
Newbie
1293 Views
4 replies
0 likes
Antes eu era o administrador de uma conta familiar, agora houve um problema que as outras subcontas sairam do plano, a miha conta continuou porém eu nao apareço mais como o administrador da conta Caso saibam a sulução para o problema, ajudem por favo...
Antes eu era o administrador de uma conta familiar, agora houve um problema que as outras subcontas sairam do plano, a miha conta continuou porém eu nao apareço mais como o administrador da conta &n...
310 Views
0 replies
0 likes
Apparently there were two subscriptions but one was from a while ago but this is the same account I've had forever. Can I get a refund or something.
Apparently there were two subscriptions but one was from a while ago but this is the same account I've had forever. Can I get a refund or something.
Community Legend
1441 Views
3 replies
0 likes
I paid to go on premium by the AppStore but my account is still on free mode. It's illegal to make people pay and not give them what they paid for. Here is a proof that I paid today
I paid to go on premium by the AppStore but my account is still on free mode. It's illegal to make people pay and not give them what they paid for. Here is a proof that I paid today
Community Legend
1592 Views
3 replies
0 likes
I paid for premium for 3 months and it's not letting me use it without data... I logged out 2 times and nothing happened...
I paid for premium for 3 months and it's not letting me use it without data... I logged out 2 times and nothing happened...
Spotify Star
746 Views
3 replies
0 likes
I have push notifications turned on, but I don't get them.
I have push notifications turned on, but I don't get them.
402 Views
0 replies
0 likes
Viewing the currently playing song on an iPad mini 4 in full screen mode vertically doesn't show the menu button. My guess is that the app is not configured for iPad minis? I am running iOS 9.3.2(13F69). I am a premium member with app version 5.7.0.1...
Viewing the currently playing song on an iPad mini 4 in full screen mode vertically doesn't show the menu button. My guess is that the app is not configured for iPad minis? I am running iOS 9.3.2(13F...
584 Views
0 replies
0 likes
Hi I used to love Spotify but recently I find it's the worst. First I couldn't stream songs while I was on my home wifi. I was forced to use my data to get any kind of music to stream. It says I am "offline" but I am not. This is not a problem with m...
Hi I used to love Spotify but recently I find it's the worst. First I couldn't stream songs while I was on my home wifi. I was forced to use my data to get any kind of music to stream. It says I am "...
441 Views
0 replies
0 likes
