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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

232908 Views

27 replies

5 likes

  • 232908 Views
  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

114549 Views

116 replies

13 likes

Other
  • 114549 Views
  • 116 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2355 Views

0 replies

0 likes

iOS
  • 2355 Views
  • 0 replies
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Newbie

304065 Views

61 replies

16 likes

  • 304065 Views
  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

129749 Views

19 replies

38 likes

  • 129749 Views
  • 19 replies
  • 38 likes

Family plan

Can more than 1 person listen at the same time with the family plan?

Newbie

Can more than 1 person listen at the same time with the family plan?

jfert

Roadie

500 Views

1 replies

0 likes

  • 500 Views
  • 1 replies
  • 0 likes

I can't upgrade to premium

I am on ios 9.3.2 and ive never had this problem before. I go to the account setting to try and upgrade but the option is t even there! **bleep** do i do?

Casual Listener

I am on ios 9.3.2 and ive never had this problem before. I go to the account setting to try and upgrade but the option is t even there! **bleep** do i do?

jfert

Roadie

2412 Views

2 replies

2 likes

  • 2412 Views
  • 2 replies
  • 2 likes

Renewal

My Spotify premium subscription is automatically renewed in the App Store, and my credit card had been canceled, a new hasn't come in the mail. Spotify, as one would expect, shut down my premium, and displayed the screen offering to downgrade. I then...

Newbie

My Spotify premium subscription is automatically renewed in the App Store, and my credit card had been canceled, a new hasn't come in the mail. Spotify, as one would expect, shut down my premium, and...

jfert

Roadie

861 Views

1 replies

0 likes

  • 861 Views
  • 1 replies
  • 0 likes

Spotify extremely slow on a clear device

I am running Spotify on my iTouch 5th Gen and it's insanely slow, freezes often and crashes regularly during usage. This device is totally dedicated to music for my car and has 0 other apps on it other than the ones it comes with. All apple apps that...

Casual Listener

I am running Spotify on my iTouch 5th Gen and it's insanely slow, freezes often and crashes regularly during usage. This device is totally dedicated to music for my car and has 0 other apps on i...

jfert

Roadie

1202 Views

1 replies

1 likes

Freezing
ipod
iPod Touch 5th Gen
slow
Speed issue
  • 1202 Views
  • 1 replies
  • 1 likes

Does iTunes backup songs I saved on my iPhone?

Hi. Thanks for reading this. If I saved 2000 songs on Spotify premium for offline listening on my iPhone, when I connect my phone to iTunes and it backs up my phone does it back up all the 2000 songs too as application data?

Visitor

Hi. Thanks for reading this. If I saved 2000 songs on Spotify premium for offline listening on my iPhone, when I connect my phone to iTunes and it backs up my phone does it back up all the 2000 songs...

Bittencourt

Spotify Star

3365 Views

3 replies

0 likes

  • 3365 Views
  • 3 replies
  • 0 likes

Differences between Apple and Android

Why is it that the Spotify free service, on the Apple store and Google Play store, are two different services? On Android, things like airplay and queue are available for free. I have more control over my music between my compter, playstation, and An...

Newbie

Why is it that the Spotify free service, on the Apple store and Google Play store, are two different services? On Android, things like airplay and queue are available for free. I have more control ov...

blake

Community Legend

4034 Views

1 replies

0 likes

main-Android
main-iOS
  • 4034 Views
  • 1 replies
  • 0 likes

What is the expected startup time for Spotify on an iPhone?

Trying to determine if my experience is normal. What do you get for your startup time for Spotify on an iPhone? Are there ways to make it start faster? I'm using an iPhone 6Plus with iOS 9.3.2 and Spotify v5.7.0.1055 My startup times--from clicking o...

Casual Listener

Trying to determine if my experience is normal.  What do you get for your startup time for Spotify on an iPhone?  Are there ways to make it start faster?   I'm using an iPhone 6Plus ...

MattSuda

Spotify Star

925 Views

3 replies

0 likes

  • 925 Views
  • 3 replies
  • 0 likes

Bit Rate In Offline Mode

If I download tracks at extreme quality and save them at that quality in offline mode on my iPad or computer, will they remain at that quality even if I switch to a lesser streaming quality later?

Visitor

If I download tracks at extreme quality and save them at that quality in offline mode on my iPad or computer, will they remain at that quality even if I switch to a lesser streaming quality later? &...

osornios

Spotify Star

654 Views

1 replies

0 likes

  • 654 Views
  • 1 replies
  • 0 likes

Update

Why won't my phone allow me to download the new update where everything is on a bottom bar?

Casual Listener

Why won't my phone allow me to download the new update where everything is on a bottom bar?

OviiiOne

Community Legend

861 Views

5 replies

0 likes

  • 861 Views
  • 5 replies
  • 0 likes

Ownership

Is the music I get from spotify mine for my monthly fee mine, or am I only renting it for as long as I keep paying?

Newbie

Is the music I get from  spotify mine for my monthly fee mine, or am I only renting it for as long as I keep paying?

Bittencourt

Spotify Star

984 Views

1 replies

0 likes

  • 984 Views
  • 1 replies
  • 0 likes

I paid my subscrition in app store but I my account doesn't change

So I paid my monthly subscription trough the app store and my account still being free, I have used this before but it´s the fisrt time that this happen. I have the digital receipt in case it's needed

Casual Listener

So I paid my monthly subscription trough the app store and my account still being free, I have used this before but it´s the fisrt time that this happen. I have the digital receipt in case it's ...

Astame

Community Legend

958 Views

4 replies

0 likes

  • 958 Views
  • 4 replies
  • 0 likes

Can't log into Spotify

I'm from the US. Never left the country and I've had Spotify for a very long time but recently it says I can only use it abroud for 14 days and when I try to change my country because that's what I've been reading to do it doesn't give me any other o...

Newbie

I'm from the US. Never left the country and I've had Spotify for a very long time but recently it says I can only use it abroud for 14 days and when I try to change my country because that's what I'v...

Bittencourt

Spotify Star

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

3 month for 99p

I have paid my money to get the offer and they have took the money but haven't upgraded me to premium any ideas any thanks

Newbie

I have paid my money to get the offer and they have took the money but haven't upgraded me to premium any ideas any thanks

274 Views

0 replies

0 likes

  • 274 Views
  • 0 replies
  • 0 likes

Perpetually awaiting download.

I bought membership today solely to be able to download my playlist for when I go on holidays tomorrow. What would be nice is if there were a way to check what exactly it is waiting on. The device is recognized by the computer, and yet blank.

Newbie

I bought membership today solely to be able to download my playlist for when I go on holidays tomorrow. What would be nice is if there were a way to check what exactly it is waiting on. The device is...

379 Views

0 replies

0 likes

  • 379 Views
  • 0 replies
  • 0 likes

Spotify used all my battery in around an hour. Phone also got very hot.

I just noticed my phone getting very hot in my pocket. Pulled it out to find Spotify had reduced my phone from 100% to under 10% with just over an hour of streaming. Quick visit to the battery settings showed Spotify had used a large percentage in ba...

Roadie

I just noticed my phone getting very hot in my pocket.  Pulled it out to find Spotify had reduced my phone from 100% to under 10% with just over an hour of streaming.  Quick visit to the ba...

702 Views

0 replies

0 likes

  • 702 Views
  • 0 replies
  • 0 likes

I own two phones...Can't use both?

I own two iPhones. Both are logged into my premium account. I was listening on headphones on my work phone, and I handed my personal phone to my wife, she opened Spotify and low and behold the app won't allow me to play music on more than one device ...

Casual Listener

I own two iPhones. Both are logged into my premium account. I was listening on headphones on my work phone, and I handed my personal phone to my wife, she opened Spotify and low and behold the app wo...

MattSuda

Spotify Star

1032 Views

2 replies

0 likes

  • 1032 Views
  • 2 replies
  • 0 likes

Volume limiter

Is there a way to limit the max volume so it doesn't damage my hearing if it is accidentaly turned up too loud? I am trying to protect my hearing and I have a bad habit of listening to very loud music and a max limit for ouput decibels would be very ...

Casual Listener

Is there a way to limit the max volume so it doesn't damage my hearing if it is accidentaly turned up too loud? I am trying to protect my hearing and I have a bad habit of listening to very loud musi...

892 Views

0 replies

5 likes

  • 892 Views
  • 0 replies
  • 5 likes

Trying to get premium for £0.99 but won't work

Hi I'm trying to get the 3 month trial for 99p but I've tried several times to a pay with with PayPal but it says it's going back to the business page and won't upgrade???? Can someone help. I used my PayPal to pay for my sisters premium trial too? W...

Casual Listener

Hi I'm trying to get the 3 month trial for 99p but I've tried several times to a pay with with PayPal but it says it's going back to the business page and won't upgrade???? Can someone help. I used m...

Astame

Community Legend

765 Views

3 replies

0 likes

  • 765 Views
  • 3 replies
  • 0 likes

Waze stops Spotify

Hi,Since the iOS 9.0 update Spotify player is stopped after Waze spoke. When Wase is back silenced the Spotify music player don't restart to play.No problem occurs with Apple Music.First I play SpotifyThen I run WazeWaze spoke then Spotify stop and n...

Casual Listener

Hi, Since the iOS 9.0 update Spotify player is stopped after Waze spoke. When Wase is back silenced the Spotify music player don't restart to play. No problem occurs with Apple Music. First I pl...

Puuwik

Newbie

5481 Views

5 replies

1 likes

Spotify stops
Waze
  • 5481 Views
  • 5 replies
  • 1 likes