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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30839 Views

40 replies

9 likes

  • 30839 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95570 Views

115 replies

12 likes

Other
  • 95570 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1042 Views

0 replies

0 likes

iOS
  • 1042 Views
  • 0 replies
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293942 Views

60 replies

15 likes

  • 293942 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123856 Views

19 replies

38 likes

  • 123856 Views
  • 19 replies
  • 38 likes

Solved!! Clicking "save" downloads an album?

Hello all,This is my first time posting a question because just recently bought premium. I have been able to get the hang of saving music to my library and also making specific songs/albums available offline, but recently I have ran into a problem. R...

Casual Listener

Hello all, This is my first time posting a question because just recently bought premium. I have been able to get the hang of saving music to my library and also making specific songs/albums avail...

prinzmaus

Community Legend

1640 Views

4 replies

0 likes

  • 1640 Views
  • 4 replies
  • 0 likes

Tengo problema con entrar

Hola tengo un problema al entrar en la App dice que mi contraseña está mal y ya restaure mi contraseña y sigue sin dejarme entrar

Newbie

Hola tengo un problema al entrar en la App dice que mi contraseña está mal y ya restaure mi contraseña y sigue sin dejarme entrar 

311 Views

0 replies

0 likes

  • 311 Views
  • 0 replies
  • 0 likes

Problème de connexion Musixmatch

Bonjour,Musixmatch ne reconnait pas mon compte Spotify, ça fonctionne pourtant avec un autre compte que le mien ! Que faut-il faire ?Merci d'avance !

Newbie

Bonjour, Musixmatch ne reconnait pas mon compte Spotify, ça fonctionne pourtant avec un autre compte que le mien ! Que faut-il faire ? Merci d'avance !

395 Views

0 replies

0 likes

  • 395 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium

I´m trying to buy Spotify Premium, but every time that I finalize the card error, but I know that´s everything okay with my card. What I need to do?

Newbie

I´m trying to buy Spotify Premium, but every time that I finalize the card error, but I know that´s everything okay with my card. What I need to do?

meahtenoha

Spotify

484 Views

1 replies

0 likes

  • 484 Views
  • 1 replies
  • 0 likes

Solved!! Não consigo baixar playlist

Em certo momento eu não sou capaz de baixar nenhuma música a mais, sou obrigado a deletar uma playlist e adicionar a que eu desejo, mesmo sendo que meu iPod contém 12gb de espaço livre.

Casual Listener

Em certo momento eu não sou capaz de baixar nenhuma música a mais, sou obrigado a deletar uma playlist e adicionar a que eu desejo, mesmo sendo que meu iPod contém 12gb de espaço livre.

Bittencourt

Spotify Star

2461 Views

4 replies

0 likes

ipod
Playlist download problem
  • 2461 Views
  • 4 replies
  • 0 likes

no more inbox in spotify iOS app?

One of the big reasons I subscribe to Spotify's premium service is convenience, which also includes ability to send and receive songs/recommendations from friends. It appears the inbox feature has been removed -- I can't find it anywhere in the app. ...

Music Fan

One of the big reasons I subscribe to Spotify's premium service is convenience, which also includes ability to send and receive songs/recommendations from friends.    It appears the inbox...

421 Views

0 replies

1 likes

  • 421 Views
  • 0 replies
  • 1 likes

Can't download app

I have spotify premium on my PC, but can't download app to my iPhone;(Probably because beforey Apple ID was registered in Russia, now I changed address but it's still the same, I even don't have app in my apple storeAny solution?

Casual Listener

I have spotify premium on my PC, but can't download app to my iPhone;( Probably because beforey Apple ID was registered in Russia, now I changed address but it's still the same, I even don't have ap...

Bittencourt

Spotify Star

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Sometimes unable to play downloaded songs.

I am a premium account holder, and every now and again I am unable to play any downloaded songs when I am not in a wifi area.I can play them most of the time, but sometimes the available offline button is moved to the left and I cant play them. When ...

Newbie

I am a premium account holder, and every now and again I am unable to play any downloaded songs when I am not in a wifi area. I can play them most of the time, but sometimes the available offline bu...

444 Views

0 replies

0 likes

  • 444 Views
  • 0 replies
  • 0 likes

My iPhone app doesn't recognize my Premium account anymore

Hi, I have never before had problems with Spotify app for iPhone (well except app crashing every now and then, but that has improved). I started having problems with my Premium account. I upgraded to Premium account some time ago, and I have been usi...

Casual Listener

Hi,   I have never before had problems with Spotify app for iPhone (well except app crashing every now and then, but that has improved). I started having problems with my Premium account. I up...

kriznikb

Casual Listener

553 Views

1 replies

0 likes

  • 553 Views
  • 1 replies
  • 0 likes

No premium button

I normally buy Spotify premium off my iPhone using iTunes gift cards. But for the past month I have not been able to because when I got to "account" in settings the "get premium" button/option isn't there. It only displays "subscription - Free". I've...

Newbie

I normally buy Spotify premium off my iPhone using iTunes gift cards. But for the past month I have not been able to because when I got to "account" in settings the "get premium" button/option isn't ...

haren

Newbie

811 Views

2 replies

1 likes

  • 811 Views
  • 2 replies
  • 1 likes

Logging in

Hi I can't log in I broke my phone and lost my account information but I pay for it for can I recover my account? And emailing then doesn't help they say to come here Someone help I'm wasting my money and I want my music back!

Newbie

Hi I can't log in I broke my phone and lost my account information but I pay for it for can I recover my account? And emailing then doesn't help they say to come here Someone help I'm wasting my mone...

prinzmaus

Community Legend

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

Can't open playlist from Facebook mobile app

Hello, The link I am using to share a playlist on the Facebook mobile app is not working properly. It is continually saying on the app that Spotify cannot open the link. I am trying to make a collaborative playlist for my Facebook friends to add song...

Casual Listener

Hello,   The link I am using to share a playlist on the Facebook mobile app is not working properly. It is continually saying on the app that Spotify cannot open the link.   I am trying...

iamleek

Community Legend

1387 Views

4 replies

0 likes

  • 1387 Views
  • 4 replies
  • 0 likes

Sorry. This radio station cannot be started. Please try later

I get this error message when I try to add the group "Dream Junkies" as a Artsit Radio station. I tried in on my computer Windows 7 and on my cell phone which android 5.1.1. Also my person laptop which is Windows 10.

Visitor

I get this error message when I try to add the group "Dream Junkies" as a Artsit Radio station. I tried in on my computer Windows 7 and on my cell phone which android 5.1.1. Also my person laptop whi...

526 Views

0 replies

0 likes

  • 526 Views
  • 0 replies
  • 0 likes

My iPhone has 106gb free and Spotify won't sync the mp3s from my desktop

Hi, Please help. I have 106gb free on my iphone. I have many mp3 songs in my playlist. But spotify won't sync them. When I click on that missing mp3 file on my phone, the song plays on my computer! Why won't it download and sync on my phone? Thanks! ...

Newbie

  Hi, Please help.    I have 106gb free on my iphone.  I have many mp3 songs in my playlist.  But spotify won't sync them.    When I click on that missing mp3 ...

osornios

Spotify Star

420 Views

1 replies

0 likes

  • 420 Views
  • 1 replies
  • 0 likes

NO NOTIFICATION when a playlist I follow has songs added to it.

My friends and I follow eachothers playlists. We add songs to it multiple times a week. We used to receive a notification whenever a song was added e.g. [song] by [artist] was added to [playlist] but I, and many of my friends, haven't received these ...

Newbie

My friends and I follow eachothers playlists. We add songs to it multiple times a week. We used to receive a notification whenever a song was added e.g. [song] by [artist] was added to [playlist] but...

osornios

Spotify Star

1904 Views

1 replies

0 likes

  • 1904 Views
  • 1 replies
  • 0 likes

Solved!! Sleep Timer

Is there a sleep timer function for Spotify on iPhone? If not it would be a great idea.

Casual Listener

Is there a sleep timer function for Spotify on iPhone? If not it would be a great idea.

Wainwda

Newbie

92605 Views

5 replies

4 likes

  • 92605 Views
  • 5 replies
  • 4 likes

Spotify keeps restarting the song every second

Every time I try to play a song, Spotify keeps restarting the song over and over again nonstop or it keeps switching to the next song every second. I am unable to listen to any music because it restarts/switches every second. I have tried deleting th...

Newbie

Every time I try to play a song, Spotify keeps restarting the song over and over again nonstop or it keeps switching to the next song every second. I am unable to listen to any music because it resta...

1264 Views

0 replies

0 likes

  • 1264 Views
  • 0 replies
  • 0 likes

HELP

my Spotify account isn't on premium even though when I check my apple account it say that I am. I paid the fee for this month already but it would not activate my Spotify

Newbie

my Spotify account isn't on premium even though when I check my apple account it say that I am. I paid the fee for this month already but it would not activate my Spotify

MattSuda

Spotify Star

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes