Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

230833 Views

53 replies

13 likes

  • 230833 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

154279 Views

507 replies

108 likes

  • 154279 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107387 Views

19 replies

38 likes

  • 107387 Views
  • 19 replies
  • 38 likes

Certain songs stop playing after 10-14 seconds

Some songs on my library will stop playing after 10-14 seconds and will not ever load. After they stop they won't download either, it started happening right after the last update. Any ideas on how I can fix this?

Visitor

Some songs on my library will stop playing after 10-14 seconds and will not ever load. After they stop they won't download either, it started happening right after the last update. Any ideas on how I...

Nico

Community Legend

1004 Views

7 replies

0 likes

  • 1004 Views
  • 7 replies
  • 0 likes

Facebook

So, I now have 2 Spotify accounts one free and premium. However, the old Spotify acc (free) is linked with my Facebook. I'm trying to share a music on Facebook with my new acc (premium) but it doesn't post on my Facebook. Is there any way to delete m...

Visitor

So, I now have 2 Spotify accounts one free and premium. However, the old Spotify acc (free) is linked with my Facebook. I'm trying to share a music on Facebook with my new acc (premium) but it doesn'...

kbrooksc

Community Legend

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

Latest update issue

I updated my spotify app on my iPhone 6 last week. However, nothing has been the same since. I can open up Spotify and see all of my playlists. I can click on one, and a song will play. One song will play and nothing more. I have tried using it in di...

Casual Listener

I updated my spotify app on my iPhone 6 last week. However, nothing has been the same since. I can open up Spotify and see all of my playlists. I can click on one, and a song will play. One song will...

329 Views

0 replies

0 likes

Update
  • 329 Views
  • 0 replies
  • 0 likes

Solved!! My Local Files default playlist seems to be completely broken.

The Local Files default playlist seems to be completely broken for me on my iPhone 6s. When I first used the Local Files playlist a few years ago to sync some local files I had on my desktop to my phone, the effort was minimal and the sync was flawle...

Casual Listener

The Local Files default playlist seems to be completely broken for me on my iPhone 6s.   When I first used the Local Files playlist a few years ago to sync some local files I had on my de...

rosgood2360

Casual Listener

1203 Views

2 replies

1 likes

  • 1203 Views
  • 2 replies
  • 1 likes

Local files won't sync to iPhone

So I'm trying to sync some local songs i have from a CD onto my phone. I have them in my local files on the desktop app, and I've tried putting them in a new offline playlist on the device and also in the offline playlist I wanted them in. They justr...

Newbie

So I'm trying to sync some local songs i have from a CD onto my phone. I have them in my local files on the desktop app, and I've tried putting them in a new offline playlist on the device and also i...

elliott_0597

Newbie

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

Solved!! Download Local Files to iPhone

I have a couple of albums worth of songs on both my Mac iTunes and my phone iTunes. I have successfully added them to a few Spotify playlists on my Mac, but it won't download to my iPhone's Spotify. It shows up in the playlists, but the songs are dar...

Newbie

I have a couple of albums worth of songs on both my Mac iTunes and my phone iTunes. I have successfully added them to a few Spotify playlists on my Mac, but it won't download to my iPhone's Spot...

chrisjob39

Casual Listener

1462 Views

2 replies

0 likes

iphone
local files
Mac
  • 1462 Views
  • 2 replies
  • 0 likes

Accidentally removed a song, but dont know which

I accidentally swiped left and deleted a song, but didn't see which it was before it disappeared. Is there anywhere I can see my removed songs or somehow recover that song? Thanks!

Newbie

I accidentally swiped left and deleted a song, but didn't see which it was before it disappeared. Is there anywhere I can see my removed songs or somehow recover that song?   Thanks!

kbrooksc

Community Legend

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

Downloaded music became streamed again, big cellular data used

I have premium account. I downloaded playlist and play them on the road, to avoid eating up too much of my data plan.This morning I got a reminder from my carrier that not much of the monthly data quota is left. So I checked the reason. Turns out the...

Casual Listener

I have premium account. I downloaded playlist and play them on the road, to avoid eating up too much of my data plan. This morning I got a reminder from my carrier that not much of the monthly data ...

wbao

Casual Listener

594 Views

2 replies

0 likes

iOS 9.2
Premium
  • 594 Views
  • 2 replies
  • 0 likes

Spotify offline mode

Hi I'm new to Spotify and don't have a subscription to it. I began listening in offline mode as I didn't want to use my data. However now I can't go into offline mode, and when I try to it gives me an error saying I have to use premium. So how does t...

Casual Listener

Hi I'm new to Spotify and don't have a subscription to it. I began listening in offline mode as I didn't want to use my data. However now I can't go into offline mode, and when I try to it gives me a...

Ccleary006

Casual Listener

455 Views

2 replies

0 likes

  • 455 Views
  • 2 replies
  • 0 likes

Discover weekly

Discover weekly isn't even in the same ballpark to the music that I listen to. Is there a way to reset this or fix it? I would like to use this!

Newbie

Discover weekly isn't even in the same ballpark to the music that I listen to. Is there a way to reset this or fix it? I would like to use this!

Jayb72

Community Legend

427 Views

1 replies

0 likes

  • 427 Views
  • 1 replies
  • 0 likes

Premium Not Working

I had Spotify Free and paid for Spotify Premium.It shows up on my iTunes bill as the subscription being paid for yet it won't upload on my app. It keeps saying the there was an error in the download and that premium couldn't be purchased? I've delete...

Casual Listener

I had Spotify Free and paid for Spotify Premium. It shows up on my iTunes bill as the subscription being paid for yet it won't upload on my app. It keeps saying the there was an error in the downloa...

Shannon492

Casual Listener

493 Views

2 replies

0 likes

  • 493 Views
  • 2 replies
  • 0 likes

Touch preview stopped working

Since last week, the touch preview stopped working on albums, playlists and tracks. Isn't working on both iPad and iPhone with iOS 9.2.1 and Spotity: 4.9.0.833. It only works on my saved playlists, songs, albums and artists, but no on explore, so dis...

Casual Listener

Since last week, the touch preview stopped working on albums, playlists and tracks. Isn't working on both iPad and iPhone with iOS 9.2.1 and Spotity: 4.9.0.833.   It only w...

MattSuda

Spotify Star

7977 Views

8 replies

3 likes

  • 7977 Views
  • 8 replies
  • 3 likes

"Search Failed..." on IPod Touch 3G.

Hello. I've got really big problem with spotify on my IPod Touch 3G. For a few days Spotify app can not work properly on my device. When I want to search artist, track, album in the app, I receive a message "Search Failed. This search failed, please ...

Newbie

Hello. I've got really big problem with spotify on my IPod Touch 3G. For a few days Spotify app can not work properly on my device. When I want to search artist, track, album in the app, I receive a ...

Manu244

Regular

974 Views

2 replies

2 likes

  • 974 Views
  • 2 replies
  • 2 likes

access spotify from abroad

I have spotify premium but cannot access my account from abroad. This has not been a problem before.

Regular

I have spotify premium but cannot access my account from abroad. This has not been a problem before.

OviiiOne

Community Legend

360 Views

4 replies

0 likes

  • 360 Views
  • 4 replies
  • 0 likes

Songs stop and playlists won't play - Spotify rendered pointless!

I was hoping someone could help. I am "playing" Spotify on my iPhone but when I first click on a song it will not play past the first few seconds, I will then re-click the song and it will play the entire track, but then will not move on to the next ...

Newbie

I was hoping someone could help. I am "playing" Spotify on my iPhone but when I first click on a song it will not play past the first few seconds, I will then re-click the song and it will play the e...

MattSuda

Spotify Star

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Toggle between clean/explicit albums on mobile

When adding an album/track to my collection/pjaylist from mobile, it'd be nice to be able to switch between different versions (edited/explicit/etc...). This option is awailable on desktop spotify app.

Regular

When adding an album/track to my collection/pjaylist from mobile, it'd be nice to be able to switch between different versions (edited/explicit/etc...). This option is awailable on desktop spotify ap...

888margo888

Gig Goer

957 Views

2 replies

0 likes

  • 957 Views
  • 2 replies
  • 0 likes

can't send songs to friends

Hello! On my mobile app, I can't send songs to friends. Also, my friends are saying they can't send songs to me. This is frustrating.

Casual Listener

Hello!   On my mobile app, I can't send songs to friends. Also, my friends are saying they can't send songs to me. This is frustrating. 

city1ights

Casual Listener

962 Views

5 replies

0 likes

  • 962 Views
  • 5 replies
  • 0 likes

Solved!! Can i sync my Ipod nano with spotify?

I have an ipod nano and i cant sync he with spotify. I´ve seen that i can put my spotify music there. But i dont understand the process at all. I conect the ipod to desktop version, but the app dont recognizes the ipod and dont pops up the bar "devic...

Newbie

I have an ipod nano and i cant sync he with spotify. I´ve seen that i can put my spotify music there. But i dont understand the process at all. I conect the ipod to desktop version, but the app dont ...

hkite1990

Newbie

77710 Views

11 replies

0 likes

  • 77710 Views
  • 11 replies
  • 0 likes

Songs from mac to iPod

HI. I have songs on my mac. that I want to have over too my ipod. bud they dont synk to offline. I have bougt mac and ipod in 2015. and software is updatet. i have tried to reinstall spotify on mac and ipod... but the problem is still there.and mac a...

Casual Listener

HI.   I have songs on my mac. that I want to have over too my ipod. bud they dont synk to offline.    I have bougt mac and ipod in 2015. and software is updatet.  i have trie...

Carmen81

Casual Listener

360 Views

4 replies

0 likes

  • 360 Views
  • 4 replies
  • 0 likes