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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

247630 Views

27 replies

5 likes

  • 247630 Views
  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

pkrpmusic

Newbie

132865 Views

119 replies

13 likes

Other
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  • 119 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

3422 Views

0 replies

0 likes

iOS
  • 3422 Views
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

310400 Views

62 replies

16 likes

  • 310400 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

134007 Views

19 replies

38 likes

  • 134007 Views
  • 19 replies
  • 38 likes

I can't connect my spotify with my facebook

My first spotify account I used my FB for use spotify and that account is free,now I create other account for premium user,and I can't synchronize with my FB now,I exclude the app of my FB but I still in the same situation. What I can do?

Newbie

My first spotify account I used my FB for use spotify and that account is free,now I create other account for premium user,and I can't synchronize with my FB now,I exclude the app of my FB but I stil...

380 Views

0 replies

0 likes

  • 380 Views
  • 0 replies
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Help

I need help! I don't remember my password or email for my account. I tried changing the email but it wants to know the old one and o don't know it. Please help! Spotify means a lot to me because, my music really helps me.

Newbie

I need help! I don't remember my password or email for my account. I tried changing the email but it wants to know the old one and o don't know it. Please help! Spotify means a lot to me because, my ...

vvvvvvnnnnn

Newbie

559 Views

1 replies

0 likes

  • 559 Views
  • 1 replies
  • 0 likes

Cant upgrade to premium on the spotify app!

I try to upgrade to premium on the app but i dont see the upgrade selection on the app. I cant use my credit card so im trying to use the money on my apple account. Please help me soon as possible. It use to work but idk what happened.

Newbie

I try to upgrade to premium on the app but i dont see the upgrade selection on the app. I cant use my credit card so im trying to use the money on my apple account. Please help me soon as possible. I...

MattSuda

Spotify Star

7498 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

how do you renew spotify premium on iphone 6?

The freetrial on my spotify ended and I don't have the auto renew on, but now I want to renew my premium and it wont let me use an itunes card to do it. Which is all I have, how do I renew with an itunes card?

Newbie

The freetrial on my spotify ended and I don't have the auto renew on, but now I want to renew my premium and it wont let me use an itunes card to do it. Which is all I have, how do I renew with an it...

DasPeter

Community Legend

2150 Views

1 replies

0 likes

  • 2150 Views
  • 1 replies
  • 0 likes

Can't log in account

I can't log in my Spotify account I lost both my user name and can't remember the email I used for logging in.. Im still being charged how can I get back in account?

Newbie

I can't log in my Spotify account I lost both my user name and can't remember the email I used for logging in.. Im still being charged how can I get back in account?

DasPeter

Community Legend

554 Views

1 replies

0 likes

  • 554 Views
  • 1 replies
  • 0 likes

Error message when trying to share to facebook

Every time I try to share a song to Facebook it gives an error message. I've tried reinstalling app and logging out of Facebook but nothing works

Newbie

Every time I try to share a song to Facebook it gives an error message. I've tried reinstalling app and logging out of Facebook but nothing works

osornios

Spotify Star

595 Views

1 replies

0 likes

  • 595 Views
  • 1 replies
  • 0 likes

Can't login after changing phone.

I've changed my I phone and tried login back into Spotify but it keeps telling me it's fIled. So have done a password reset still failing. Have emailed support but nothing from them. They are taking payments though. Not happy

Newbie

I've changed my I phone and tried login back into Spotify but it keeps telling me it's fIled. So have done a password reset still failing. Have emailed support but nothing from them. They are taking ...

osornios

Spotify Star

535 Views

2 replies

0 likes

  • 535 Views
  • 2 replies
  • 0 likes

iPhone 6 not downloading playlists-offline mode

Have already reinstalled Spotify. Stuck at Downloading 0 of 92 and does not make progress. Premium account. Thanks.

Regular

Have already reinstalled Spotify. Stuck at Downloading 0 of 92 and does not make progress. Premium account. Thanks.

DasPeter

Community Legend

581 Views

3 replies

0 likes

  • 581 Views
  • 3 replies
  • 0 likes

Solved!! Spotify + CanOpener

I would like to be able to use Spotify with CanOpener, an audiophile iOS app that greatly enhances headphone listening. Is this possible?

Visitor

I would like to be able to use Spotify with CanOpener, an audiophile iOS app that greatly enhances headphone listening. Is this possible?

seaDragoon

Newbie

4782 Views

12 replies

16 likes

  • 4782 Views
  • 12 replies
  • 16 likes

Can't login - can't use abroad.. I'm not abroad

I live in Arizona and I recently traveled to New York for summer. Spotify was working until this morning when I went to the app, it said I had to log in again so when I tried it said "can't be abroad for more than 14 days" how do I fix this?

Newbie

I live in Arizona and I recently traveled to New York for summer. Spotify was working until this morning when I went to the app, it said I had to log in again so when I tried it said "can't be abroad...

Bittencourt

Spotify Star

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes

Solved!! iPod Shuffle 4th Gen (2012 edition) support

I have an iPod Shuffle 4th Gen (2012 edition). I would like to ask if i can play music here on my iPod, without internet connection. I have Spotify Premium. How can i sync my playlists on Spotify to my iPod Shuffle?

Newbie

I have an iPod Shuffle 4th Gen (2012 edition). I would like to ask if i can play music here on my iPod, without internet connection. I have Spotify Premium. How can i sync my playlists on Spotify to ...

jfert

Roadie

1306 Views

1 replies

0 likes

iPod Shuffle Support
  • 1306 Views
  • 1 replies
  • 0 likes

Shuffle Play won't play anything

Shuffle Play does not work. It has never worked. Not one song. After I press it, it says at the bottom "devices available", I check to see that my iPhone is selected. It is. But no music. Any ideas?I've seen this thread before but the only replies I'...

Casual Listener

Shuffle Play does not work. It has never worked. Not one song. After I press it, it says at the bottom "devices available", I check to see that my iPhone is selected. It is. But no music. Any ideas? ...

Chris_Thomson

Casual Listener

606 Views

2 replies

0 likes

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  • 2 replies
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Can't turn off 'avaiaible offline'

HelloI have reached my maximum songs downloaded limit so cannot select any more songs to be avaiaible offline.I have therfore tried to remove some of my downloaded songs by turning off the avaiaible offline setting (swipe) on for individual artisits/...

Newbie

Hello I have reached my maximum songs downloaded limit so cannot select any more songs to be avaiaible offline. I have therfore tried to remove some of my downloaded songs by tu...

Bittencourt

Spotify Star

898 Views

1 replies

0 likes

  • 898 Views
  • 1 replies
  • 0 likes

My Iphone can't go on Spotify Online

Hi guys, i'm new in this community. I'm from Italy, so i hope you'll understand my english even of it presents some errors I have installed spotify on my phone , and , for the first month, it worked perfectly, online and offline. Now , since two mont...

Casual Listener

Hi guys, i'm new in this community. I'm from Italy, so i hope you'll understand my english even of it presents some errors 🙂 I have installed spotify on my phone , and , for the first month, it wor...

Astame

Community Legend

1141 Views

1 replies

0 likes

  • 1141 Views
  • 1 replies
  • 0 likes

PLAYLIST IS UNAVAILABLE OFFLINE BUT IS DOWNLOAD

Hi I sorted out my playlist last night and this morning it has gone back to its original form but on my windows 8 computer it is fine and when onlineThanks For The Help

Newbie

Hi I sorted out my playlist last night and this morning it has gone back to its original form but on my windows 8 computer it is fine and when online Thanks For The Help

387 Views

0 replies

0 likes

  • 387 Views
  • 0 replies
  • 0 likes

Lost ability to scan thru song on iPad

I have no control over to scan to specific part of a song. Unlike on iPhone or web browser/ desktop app. I am updated to the latest iOS 9.3.2 for iPad and Spotify version 5.7.0.1050 anyone with similar issues below are screenshots for landscape and p...

Casual Listener

I have no control over to scan to specific part of a song. Unlike on iPhone or web browser/ desktop app. I am updated to the latest iOS 9.3.2 for iPad and Spotify version 5.7.0.1050   anyone w...

Bxbenny

Casual Listener

768 Views

2 replies

0 likes

  • 768 Views
  • 2 replies
  • 0 likes

SHARING MUSIC

so i tried sending a song to a friend on spotify and now i cannot view the message that i had sent. we both follow each other and have premium accounts. any ideas of what is going on? Thanks,Lena

Newbie

so i tried sending a song to a friend on spotify and now i cannot view the message that i had sent.   we both follow each other and have premium accounts.   any ideas of what is going o...

342 Views

0 replies

0 likes

  • 342 Views
  • 0 replies
  • 0 likes

Download

I have 1g of memory why can I not download any of my music on my new iPhone SE

Newbie

I have 1g of memory why can I not download any of my music on my new iPhone SE

jfert

Roadie

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

Family plan

Can more than 1 person listen at the same time with the family plan?

Newbie

Can more than 1 person listen at the same time with the family plan?

jfert

Roadie

521 Views

1 replies

0 likes

  • 521 Views
  • 1 replies
  • 0 likes