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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

237973 Views

27 replies

5 likes

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  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

Ivelina

Moderator

119209 Views

117 replies

13 likes

Other
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  • 117 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2721 Views

0 replies

0 likes

iOS
  • 2721 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

305631 Views

62 replies

16 likes

  • 305631 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

130944 Views

19 replies

38 likes

  • 130944 Views
  • 19 replies
  • 38 likes

Solved!! Will I be able to use my Spotify premium in countries where Spotify isn't available?

I'll be travelling to Bosnia and I'll be staying there for a month and Spotiy isn't available there, will I still be able to use my Spotify? (I have premium)

Newbie

I'll be travelling to Bosnia and I'll be staying there for a month and Spotiy isn't available there, will I still be able to use my Spotify? (I have premium)

osornios

Spotify Star

651 Views

1 replies

0 likes

  • 651 Views
  • 1 replies
  • 0 likes

Not playing / randomly muting, major issue

Just today my app on my iPhone 6 seemed to stop working. Tracks will either not play at all, if if they do just before the halfway mark the sound cuts out with the time bar still going and nothing I do helps besides going back to the beginning of the...

Casual Listener

Just today my app on my iPhone 6 seemed to stop working. Tracks will either not play at all, if if they do just before the halfway mark the sound cuts out with the time bar still going and nothing I ...

april453

Newbie

1306 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

erro na conta

Antes eu era o administrador de uma conta familiar, agora houve um problema que as outras subcontas sairam do plano, a miha conta continuou porém eu nao apareço mais como o administrador da conta Caso saibam a sulução para o problema, ajudem por favo...

Newbie

Antes eu era o administrador de uma conta familiar, agora houve um problema que as outras subcontas sairam do plano, a miha conta continuou porém eu nao apareço mais como o administrador da conta &n...

313 Views

0 replies

0 likes

  • 313 Views
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Solved!! I renewed my premium subscription but it still says my last payment didn't work.

Apparently there were two subscriptions but one was from a while ago but this is the same account I've had forever. Can I get a refund or something.

Casual Listener

Apparently there were two subscriptions but one was from a while ago but this is the same account I've had forever. Can I get a refund or something.

Astame

Community Legend

1455 Views

3 replies

0 likes

  • 1455 Views
  • 3 replies
  • 0 likes

Solved!! Stuck on free mode but I paid by AppStore my new

I paid to go on premium by the AppStore but my account is still on free mode. It's illegal to make people pay and not give them what they paid for. Here is a proof that I paid today

Casual Listener

I paid to go on premium by the AppStore but my account is still on free mode. It's illegal to make people pay and not give them what they paid for. Here is a proof that I paid today

Astame

Community Legend

1607 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Premium

I paid for premium for 3 months and it's not letting me use it without data... I logged out 2 times and nothing happened...

Newbie

I paid for premium for 3 months and it's not letting me use it without data... I logged out 2 times and nothing happened...

osornios

Spotify Star

765 Views

3 replies

0 likes

  • 765 Views
  • 3 replies
  • 0 likes

Push notifications don't work

I have push notifications turned on, but I don't get them.

Regular

I have push notifications turned on, but I don't get them.

408 Views

0 replies

0 likes

  • 408 Views
  • 0 replies
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Menu button in full screen missing on iPad min 4

Viewing the currently playing song on an iPad mini 4 in full screen mode vertically doesn't show the menu button. My guess is that the app is not configured for iPad minis? I am running iOS 9.3.2(13F69). I am a premium member with app version 5.7.0.1...

Newbie

Viewing the currently playing song on an iPad mini 4 in full screen mode vertically doesn't show the menu button. My guess is that the app is not configured for iPad minis? I am running iOS 9.3.2(13F...

589 Views

0 replies

0 likes

  • 589 Views
  • 0 replies
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Spotify doesn't work with wifi

Hi I used to love Spotify but recently I find it's the worst. First I couldn't stream songs while I was on my home wifi. I was forced to use my data to get any kind of music to stream. It says I am "offline" but I am not. This is not a problem with m...

Newbie

Hi I used to love Spotify but recently I find it's the worst. First I couldn't stream songs while I was on my home wifi. I was forced to use my data to get any kind of music to stream. It says I am "...

449 Views

0 replies

0 likes

  • 449 Views
  • 0 replies
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Solved!! Can't listen to the songs i want

I just bought an iPOD touch 5th generation and installed spotify (not premium) and I can't listen to the songs that I actually want, I can only press the "shuffle playback" and if I keep holding the song I actually want, it only gives me an example o...

Casual Listener

I just bought an iPOD touch 5th generation and installed spotify (not premium) and I can't listen to the songs that I actually want, I can only press the "shuffle playback" and if I keep holding the ...

jameshoonigan

Casual Listener

1033 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Spotify Completely unusable on iPhone

I have spotify Premium, which seems to be fine on my Mac desktop. But the iPhone app will not run for more than about 60 seconds before freezing and crashing. I have managed to download some tracks by restarting multiple times, and even they will not...

Visitor

I have spotify Premium, which seems to be fine on my Mac desktop. But the iPhone app will not run for more than about 60 seconds before freezing and crashing. I have managed to download some tracks b...

user-removed

Not applicable

527 Views

2 replies

0 likes

  • 527 Views
  • 2 replies
  • 0 likes

Help

I paid for the premium but it doesn't work

Newbie

I paid for the premium but it doesn't work

Astame

Community Legend

17768 Views

1 replies

0 likes

  • 17768 Views
  • 1 replies
  • 0 likes

Cambio de pais

Buenas tardes. Saqué mi cuenta cuando estaba en Colombia, me mudé un año a UK y no sé cómo ahora mi cuenta es de allá y no he podido cambiarla a Colombia nuevamente. Podría alguien ayudarme?

Newbie

Buenas tardes. Saqué mi cuenta cuando estaba en Colombia, me mudé un año a UK y no sé cómo ahora mi cuenta es de allá y no he podido cambiarla a Colombia nuevamente. Podría alguien ayudarme?

DasPeter

Community Legend

503 Views

1 replies

0 likes

  • 503 Views
  • 1 replies
  • 0 likes

Downloaded songs not listed when listening offline

I have downloaded my songs to listen offline on my iPod Touch. Recently the problem has been that when I open the app for the first time, the songs aren't listed on "Your songs" as they used to be, so I can't access my full list of songs. I have to s...

Newbie

I have downloaded my songs to listen offline on my iPod Touch.   Recently the problem has been that when I open the app for the first time, the songs aren't listed on  "Your songs" as the...

Astame

Community Legend

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Offline mode

Hello, if I get the premium account to use offline mode, where the app save the music? I want to use it on my iphone but is just a 16GB model.

Newbie

Hello, if I get the premium account to use offline mode, where the app save the music? I want to use it on my iphone but is just a 16GB model.

ravxl

Gig Goer

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Your Library Albums songs etc. not on iphone

I have stuff saved in Your Library on my iPad and Mac but on my iPhone nothing appears.I've tried uninstalling the app and they appear again but then disappear, as they do if I log out and log back in again. Anybody any ideas?

Regular

I have stuff saved in Your Library on my iPad and Mac but on my iPhone nothing appears. I've tried uninstalling the app and they appear again but then disappear, as they do if I log out and log back...

329 Views

0 replies

0 likes

  • 329 Views
  • 0 replies
  • 0 likes

listen to OFFLINE songs when ONLINE - NO DATA CHARGE!

Hi guys,I would like to know if there is a way to listen to Offline songs (that is, downloaded and all) while Online, without incurring into data charges.Meanining: while Online, can I listen to a song I have downloaded for Offline mode without havin...

Casual Listener

Hi guys, I would like to know if there is a way to listen to Offline songs (that is, downloaded and all) while Online, without incurring into data charges. Meanining: while Online, can I listen to ...

413 Views

0 replies

0 likes

  • 413 Views
  • 0 replies
  • 0 likes

Solved!! Local files (synced from desktop) won´t play

Hey there, since a few weeks my iPhone-App (iPhone SE) doesn´t play my synced local files (mp3). They show up as usual, but i cannot start them playing, either using iPhone-speaker, bluethooth or headphone. btw - all these songs simply played before....

Casual Listener

Hey there,   since a few weeks my iPhone-App (iPhone SE) doesn´t play my synced local files (mp3). They show up as usual, but i cannot start them playing, either using iPhone-speaker, bluethoo...

Bittencourt

Spotify Star

1442 Views

7 replies

0 likes

  • 1442 Views
  • 7 replies
  • 0 likes