Solved!! How can I remove the “playing recommended songs for you” feature
I don’t want to listen to music that’s not in my playlist
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Get help with Spotify for iOS devices
Start a topicI don’t want to listen to music that’s not in my playlist
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Hi there, New Spotify Premium Subscriber - enjoying the service.Quick question though, see'ing a lot of conflicting information so best to go straight to source. I own an iPod Nano 7th Gen. Is there a way you can Sync Offline playlists to be playable...
Newbie
Hi there, New Spotify Premium Subscriber - enjoying the service. Quick question though, see'ing a lot of conflicting information so best to go straight to source. I own an iPod Nan...
1260 Views
0 replies
5 likes
Hi I just updated my apps and software to try rectify this. When i try to log in it tells me I already have account but I've got one and trying to log in! Then it says error 404. Please help!
Newbie
Hi I just updated my apps and software to try rectify this. When i try to log in it tells me I already have account but I've got one and trying to log in! Then it says error 404. Please help!
286 Views
0 replies
0 likes
Hello, Spotify is supposed to purge the queue when we quit the App... Well, it is not the case for me and if I want to delete completely the whole list, I need to go one by one.... Which is not an option for very long playlist. Any clue there?
Casual Listener
Hello, Spotify is supposed to purge the queue when we quit the App... Well, it is not the case for me and if I want to delete completely the whole list, I need to go one by one.... Which is ...
366 Views
0 replies
0 likes
I have a premium Spotify account. It is unusable on my iPhone. It freezes every 2 min or so. Unable to complete a download or finish a single song. Navigation frozen. I have uninstalled and reinstalled twice as well as restarting my phone. Nothing he...
Visitor
I have a premium Spotify account. It is unusable on my iPhone. It freezes every 2 min or so. Unable to complete a download or finish a single song. Navigation frozen. I have uninstalled and reinstall...
363 Views
0 replies
0 likes
Hello! I appear to be locked out of my account. I can't log in on the IOS app, and have tried reinstalling it, but to no avail.I'm unable to log in to my account online either- I've tried from a few different computers and IP addresses, but it keeps ...
Newbie
Hello! I appear to be locked out of my account. I can't log in on the IOS app, and have tried reinstalling it, but to no avail. I'm unable to log in to my account online either- I've tried fr...
osornios
Spotify Star
7179 Views
1 replies
1 likes
Hi I use Spotify on my phone I logged out now I can't log back in keeps saying password or email are wrong but Thay are not I can log in on line just not on app I restored app to see if that helps but still can't log in
Newbie
Hi I use Spotify on my phone I logged out now I can't log back in keeps saying password or email are wrong but Thay are not I can log in on line just not on app I restored app to see if that helps bu...
osornios
Spotify Star
315 Views
1 replies
0 likes
I had premium previously that I payed using iTunes card and it ran out. I went to listening to music for free and now I want to go back to premium paying with iTunes card. I've tried everything but I can't figure how to make the payment
Newbie
I had premium previously that I payed using iTunes card and it ran out. I went to listening to music for free and now I want to go back to premium paying with iTunes card. I've tried everything but I...
255 Views
0 replies
0 likes
I've had Spotify installed on my iPhone for ages. I just saw an offer for a premium discount which I signed up for. I had to uninstall Spotify and install a new version. Now, when I try to log in using the same credentials I've always used, I get an ...
Newbie
I've had Spotify installed on my iPhone for ages. I just saw an offer for a premium discount which I signed up for. I had to uninstall Spotify and install a new version. Now, when I try to l...
312 Views
0 replies
0 likes
I cannot even remove the shuffle function on my iPad in portrait or landscape since the update. The icons are too low and are out of the screen. I am basically paying premium for the bog standard Spotify. Fix it before I take my money to Apple Music ...
Newbie
I cannot even remove the shuffle function on my iPad in portrait or landscape since the update. The icons are too low and are out of the screen. I am basically paying premium for the bog standard Spo...
391 Views
0 replies
0 likes
My entire list of saved songs has disapeared on my iPhone Spotify app. Playlists are unaffected (although the songs within are not recognized as saved). My desktop app still has all the songs saved. Anyone run into this before?
Newbie
My entire list of saved songs has disapeared on my iPhone Spotify app. Playlists are unaffected (although the songs within are not recognized as saved). My desktop app still has all the songs sa...
366 Views
0 replies
0 likes
Hi all, in last 6 month I have "downloaded" music in Spotify on my iPhone 6S iOS 9.3.2 - about 6 GB of music, because I am on project in West Africa, internet connection is here only as prepaid data and 6GB - just for your info - is about 30$. This w...
Newbie
Hi all, in last 6 month I have "downloaded" music in Spotify on my iPhone 6S iOS 9.3.2 - about 6 GB of music, because I am on project in West Africa, internet connection is here only as prepaid data ...
658 Views
0 replies
0 likes
Why are we still waiting for this?
Hi there, For some time now, I keep getting the following message when using the offline feature/listening to saved albums: "You haven't saved anything from . Save this album to keep it in Your Library." Really really annoying! A solution would be gr...
Visitor
Hi there, For some time now, I keep getting the following message when using the offline feature/listening to saved albums: "You haven't saved anything from <Album Name>. Sa...
344 Views
0 replies
0 likes
I downloaded the Spotify app on my iPhone 2 days ago and its awesome. However today, when I open the app it mentioned "Shuffle Play" and I just tap "got it" Now this Shuffle play appears everywhere and I cant play the song I want but I have to tap Sh...
Casual Listener
I downloaded the Spotify app on my iPhone 2 days ago and its awesome. However today, when I open the app it mentioned "Shuffle Play" and I just tap "got it" Now this Shuffle play appears...
barrelrider60
Newbie
6510 Views
8 replies
0 likes
All my saved music and albums won't show up on my phone on thr Spotify app. I have premium version and if I go to my songs, it just says browse. I've hsed spotify for over 2 years so its a lot of music to loose if I can't get it fixed
Visitor
All my saved music and albums won't show up on my phone on thr Spotify app. I have premium version and if I go to my songs, it just says browse. I've hsed spotify for over 2 years so its a lot of mus...
Iampoly
Newbie
515 Views
3 replies
0 likes
Can anyone share with me how to the people on the premium family plan create their own playlist?
Newbie
Can anyone share with me how to the people on the premium family plan create their own playlist?
Bittencourt
Spotify Star
320 Views
1 replies
0 likes
I can't open my daily mix. I updated rebooted.. It's been a month. The problem? How can I solve? Pleasee thanks :))
Casual Listener
I can't open my daily mix. I updated rebooted.. It's been a month. The problem? How can I solve? Pleasee thanks :))
osornios
Spotify Star
742 Views
1 replies
1 likes
Spotify has stopped playing music on my iPhone. It works fine on my macbook air and iPad, but it won't play on my phone. I have tried delelting the app & downloading again- didn't work. Log out- didn''t work. Sometimes it WILL play a song but if I ta...
Newbie
Spotify has stopped playing music on my iPhone. It works fine on my macbook air and iPad, but it won't play on my phone. I have tried delelting the app & downloading again- didn't work. Log out- ...
Bittencourt
Spotify Star
370 Views
1 replies
0 likes
i can't login to my app on my iPad, I have two accounts one through Facebook which is free and my other one is through my email. My email one which has a premium subscription won't login, I can login through the website but not the actual app. Please...
Newbie
i can't login to my app on my iPad, I have two accounts one through Facebook which is free and my other one is through my email. My email one which has a premium subscription won't login, I can login...
Bittencourt
Spotify Star
363 Views
1 replies
0 likes
Some of the songs are playing too fast, about 10% or so. The songs sound like The Chipmunks. I've tried reinstalling and logging out and back in, but the same song still plays too fast (Like a Bullet Train). Why? It happens both streamed and local. M...
Casual Listener
Some of the songs are playing too fast, about 10% or so. The songs sound like The Chipmunks. I've tried reinstalling and logging out and back in, but the same song still plays too fast (L...
tntolman
Newbie
2001 Views
4 replies
0 likes