Announcements
The Spotify Community is in read-only mode while we move to a new platform. We expect to be back up and running October 6th. During this time you can read existing content but take no other actions. If you still need help, visit our Support Site or contact us.

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

247644 Views

27 replies

5 likes

  • 247644 Views
  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

pkrpmusic

Newbie

132881 Views

119 replies

13 likes

Other
  • 132881 Views
  • 119 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

3422 Views

0 replies

0 likes

iOS
  • 3422 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

310400 Views

62 replies

16 likes

  • 310400 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

134009 Views

19 replies

38 likes

  • 134009 Views
  • 19 replies
  • 38 likes

I can't upgrade to premium

I am on ios 9.3.2 and ive never had this problem before. I go to the account setting to try and upgrade but the option is t even there! **bleep** do i do?

Casual Listener

I am on ios 9.3.2 and ive never had this problem before. I go to the account setting to try and upgrade but the option is t even there! **bleep** do i do?

jfert

Roadie

2433 Views

2 replies

2 likes

  • 2433 Views
  • 2 replies
  • 2 likes

Renewal

My Spotify premium subscription is automatically renewed in the App Store, and my credit card had been canceled, a new hasn't come in the mail. Spotify, as one would expect, shut down my premium, and displayed the screen offering to downgrade. I then...

Newbie

My Spotify premium subscription is automatically renewed in the App Store, and my credit card had been canceled, a new hasn't come in the mail. Spotify, as one would expect, shut down my premium, and...

jfert

Roadie

887 Views

1 replies

0 likes

  • 887 Views
  • 1 replies
  • 0 likes

Spotify extremely slow on a clear device

I am running Spotify on my iTouch 5th Gen and it's insanely slow, freezes often and crashes regularly during usage. This device is totally dedicated to music for my car and has 0 other apps on it other than the ones it comes with. All apple apps that...

Casual Listener

I am running Spotify on my iTouch 5th Gen and it's insanely slow, freezes often and crashes regularly during usage. This device is totally dedicated to music for my car and has 0 other apps on i...

jfert

Roadie

1225 Views

1 replies

1 likes

Freezing
ipod
iPod Touch 5th Gen
slow
Speed issue
  • 1225 Views
  • 1 replies
  • 1 likes

Does iTunes backup songs I saved on my iPhone?

Hi. Thanks for reading this. If I saved 2000 songs on Spotify premium for offline listening on my iPhone, when I connect my phone to iTunes and it backs up my phone does it back up all the 2000 songs too as application data?

Visitor

Hi. Thanks for reading this. If I saved 2000 songs on Spotify premium for offline listening on my iPhone, when I connect my phone to iTunes and it backs up my phone does it back up all the 2000 songs...

Bittencourt

Spotify Star

3398 Views

3 replies

0 likes

  • 3398 Views
  • 3 replies
  • 0 likes

Differences between Apple and Android

Why is it that the Spotify free service, on the Apple store and Google Play store, are two different services? On Android, things like airplay and queue are available for free. I have more control over my music between my compter, playstation, and An...

Newbie

Why is it that the Spotify free service, on the Apple store and Google Play store, are two different services? On Android, things like airplay and queue are available for free. I have more control ov...

blake

Community Legend

4081 Views

1 replies

0 likes

main-Android
main-iOS
  • 4081 Views
  • 1 replies
  • 0 likes

What is the expected startup time for Spotify on an iPhone?

Trying to determine if my experience is normal. What do you get for your startup time for Spotify on an iPhone? Are there ways to make it start faster? I'm using an iPhone 6Plus with iOS 9.3.2 and Spotify v5.7.0.1055 My startup times--from clicking o...

Casual Listener

Trying to determine if my experience is normal.  What do you get for your startup time for Spotify on an iPhone?  Are there ways to make it start faster?   I'm using an iPhone 6Plus ...

MattSuda

Spotify Star

945 Views

3 replies

0 likes

  • 945 Views
  • 3 replies
  • 0 likes

Bit Rate In Offline Mode

If I download tracks at extreme quality and save them at that quality in offline mode on my iPad or computer, will they remain at that quality even if I switch to a lesser streaming quality later?

Visitor

If I download tracks at extreme quality and save them at that quality in offline mode on my iPad or computer, will they remain at that quality even if I switch to a lesser streaming quality later? &...

osornios

Spotify Star

677 Views

1 replies

0 likes

  • 677 Views
  • 1 replies
  • 0 likes

Update

Why won't my phone allow me to download the new update where everything is on a bottom bar?

Casual Listener

Why won't my phone allow me to download the new update where everything is on a bottom bar?

OviiiOne

Community Legend

902 Views

5 replies

0 likes

  • 902 Views
  • 5 replies
  • 0 likes

Ownership

Is the music I get from spotify mine for my monthly fee mine, or am I only renting it for as long as I keep paying?

Newbie

Is the music I get from  spotify mine for my monthly fee mine, or am I only renting it for as long as I keep paying?

Bittencourt

Spotify Star

1017 Views

1 replies

0 likes

  • 1017 Views
  • 1 replies
  • 0 likes

I paid my subscrition in app store but I my account doesn't change

So I paid my monthly subscription trough the app store and my account still being free, I have used this before but it´s the fisrt time that this happen. I have the digital receipt in case it's needed

Casual Listener

So I paid my monthly subscription trough the app store and my account still being free, I have used this before but it´s the fisrt time that this happen. I have the digital receipt in case it's ...

Astame

Community Legend

976 Views

4 replies

0 likes

  • 976 Views
  • 4 replies
  • 0 likes

Can't log into Spotify

I'm from the US. Never left the country and I've had Spotify for a very long time but recently it says I can only use it abroud for 14 days and when I try to change my country because that's what I've been reading to do it doesn't give me any other o...

Newbie

I'm from the US. Never left the country and I've had Spotify for a very long time but recently it says I can only use it abroud for 14 days and when I try to change my country because that's what I'v...

Bittencourt

Spotify Star

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

3 month for 99p

I have paid my money to get the offer and they have took the money but haven't upgraded me to premium any ideas any thanks

Newbie

I have paid my money to get the offer and they have took the money but haven't upgraded me to premium any ideas any thanks

288 Views

0 replies

0 likes

  • 288 Views
  • 0 replies
  • 0 likes

Perpetually awaiting download.

I bought membership today solely to be able to download my playlist for when I go on holidays tomorrow. What would be nice is if there were a way to check what exactly it is waiting on. The device is recognized by the computer, and yet blank.

Newbie

I bought membership today solely to be able to download my playlist for when I go on holidays tomorrow. What would be nice is if there were a way to check what exactly it is waiting on. The device is...

392 Views

0 replies

0 likes

  • 392 Views
  • 0 replies
  • 0 likes

Spotify used all my battery in around an hour. Phone also got very hot.

I just noticed my phone getting very hot in my pocket. Pulled it out to find Spotify had reduced my phone from 100% to under 10% with just over an hour of streaming. Quick visit to the battery settings showed Spotify had used a large percentage in ba...

Roadie

I just noticed my phone getting very hot in my pocket.  Pulled it out to find Spotify had reduced my phone from 100% to under 10% with just over an hour of streaming.  Quick visit to the ba...

715 Views

0 replies

0 likes

  • 715 Views
  • 0 replies
  • 0 likes

I own two phones...Can't use both?

I own two iPhones. Both are logged into my premium account. I was listening on headphones on my work phone, and I handed my personal phone to my wife, she opened Spotify and low and behold the app won't allow me to play music on more than one device ...

Casual Listener

I own two iPhones. Both are logged into my premium account. I was listening on headphones on my work phone, and I handed my personal phone to my wife, she opened Spotify and low and behold the app wo...

MattSuda

Spotify Star

1047 Views

2 replies

0 likes

  • 1047 Views
  • 2 replies
  • 0 likes

Free trial how to get experience?

30 days free trial and 60 days free trial how to get experience?

Newbie

30 days free trial and 60 days free trial how to get experience?

352 Views

0 replies

0 likes

  • 352 Views
  • 0 replies
  • 0 likes

Volume limiter

Is there a way to limit the max volume so it doesn't damage my hearing if it is accidentaly turned up too loud? I am trying to protect my hearing and I have a bad habit of listening to very loud music and a max limit for ouput decibels would be very ...

Casual Listener

Is there a way to limit the max volume so it doesn't damage my hearing if it is accidentaly turned up too loud? I am trying to protect my hearing and I have a bad habit of listening to very loud musi...

920 Views

0 replies

5 likes

  • 920 Views
  • 0 replies
  • 5 likes

Trying to get premium for £0.99 but won't work

Hi I'm trying to get the 3 month trial for 99p but I've tried several times to a pay with with PayPal but it says it's going back to the business page and won't upgrade???? Can someone help. I used my PayPal to pay for my sisters premium trial too? W...

Casual Listener

Hi I'm trying to get the 3 month trial for 99p but I've tried several times to a pay with with PayPal but it says it's going back to the business page and won't upgrade???? Can someone help. I used m...

Astame

Community Legend

784 Views

3 replies

0 likes

  • 784 Views
  • 3 replies
  • 0 likes

Waze stops Spotify

Hi,Since the iOS 9.0 update Spotify player is stopped after Waze spoke. When Wase is back silenced the Spotify music player don't restart to play.No problem occurs with Apple Music.First I play SpotifyThen I run WazeWaze spoke then Spotify stop and n...

Casual Listener

Hi, Since the iOS 9.0 update Spotify player is stopped after Waze spoke. When Wase is back silenced the Spotify music player don't restart to play. No problem occurs with Apple Music. First I pl...

Puuwik

Newbie

5548 Views

5 replies

1 likes

Spotify stops
Waze
  • 5548 Views
  • 5 replies
  • 1 likes