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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37153 Views
  • 15 replies
  • 36 likes
  • 37153 Views
  • 15 replies
  • 36 likes

Export Playlist

I would like to Export My Playlist from Spotlfy to imusic - is that posssible - i have Spotlfy Premium over itunes

  • Casual Listener
  • I would like to Export My Playlist from Spotlfy to imusic - is that posssible - i have Spotlfy Premium over itunes
  • PSteiner
  • Casual Listener
  • 316 Views
  • 2 replies
  • 0 likes
  • 316 Views
  • 2 replies
  • 0 likes

Installing the app

Recently, my phone hasn't been working as well, which has caused Spotify to crash frequently. So I deleted the app to redownload it, and now it's not letting me reinstall the app at all. It begins to but stops after a second. Someone please help!

  • Newbie
  • Recently, my phone hasn't been working as well, which has caused Spotify to crash frequently. So I deleted the app to redownload it, and now it's not letting me reinstall the app at all. It begins to...
  • willyb321
  • Music Fan
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Suggestions for restoring my playlists Etc?

New to the community- hoping I can get help restoring my playlist/favorites. My credit card was hacked so I resigned up for my Spotify subscription and now have lost all my playlists Etc.

  • Newbie
  • New to the community- hoping I can get help restoring my playlist/favorites. My credit card was hacked so I resigned up for my Spotify subscription and now have lost all my playlists Etc.
  • MattSuda
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Deleted songs from playlist

Hey I'm a Spotify Premium member and I've been making a playlist of songs over the past few months since I joined. I logged on today and my playlist has lost a large number of songs - all of those I've added in the past 1.5 months or so. Is there any...

  • Newbie
  • Hey   I'm a Spotify Premium member and I've been making a playlist of songs over the past few months since I joined. I logged on today and my playlist has lost a large number of songs - all of...
  • osornios
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Deleted playlist

Hello,before the midday I wanted to log in on my Spotify account but it wasn´t possible. I don´t remember now, but an "error" was mentioned. After that I paid for Spotify Premium for the next month. However, after the payment and logging in, all my p...

  • Casual Listener
  • Hello, before the midday I wanted to log in on my Spotify account but it wasn´t possible. I don´t remember now, but an "error" was mentioned. After that I paid for Spotify Premium for the next month...
  • dadalajf
  • Casual Listener
  • 202 Views
  • 2 replies
  • 0 likes
  • 202 Views
  • 2 replies
  • 0 likes

Problem with country

Sorry guys i'm from italy and i wanna use my spotify her in Australia But i can't go inside in my account for change my pass Because The 14 free days is expyre so what i have to do? Thank you William!

  • Newbie
  • Sorry guys i'm from italy and i wanna use my spotify her in Australia But i can't go inside in my account for change my pass Because The 14 free days is expyre so what i have to do? Thank you William!
  • Nico
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Login Failed

Hello - I hope someone can advise me on this. I have Spotify Prem. When I try to login on my Iphone I get this "LOGIN FAILED - Could not find the Spotify network (a DNS problem occured). Make sure your network connection is working and try again.' My...

  • Newbie
  • Hello - I hope someone can advise me on this.  I have Spotify Prem.   When I try to login on my Iphone I get this "LOGIN FAILED - Could not find the Spotify network (a DNS problem occured...
  • Kopiais
  • Newbie
  • 1988 Views
  • 3 replies
  • 0 likes
  • 1988 Views
  • 3 replies
  • 0 likes

Disappointed!

this is soooo ridicuolus!!!!!!!!!!!! in so many ways! Im here paying 10 dollars that i can be paying for apple music and you guys dont have customer service, the songs are not even available when they are out!what is this??????????????????????? who c...

  • Casual Listener
  • this is soooo ridicuolus!!!!!!!!!!!! in so many ways! Im here paying 10 dollars that i can be paying for apple music and you guys dont have customer service, the songs are not even available when the...
  • kbrooksc
  • Community Legend
  • 347 Views
  • 3 replies
  • 0 likes
  • 347 Views
  • 3 replies
  • 0 likes

Account hacked?

Hey there! I just tried to log onto my Spotify and my password wouldn't work. I did a reset, got the email, reset the password and proceeded to log in. Once I was in I was surprised to find my picture and username were changed and all this music I ha...

  • Newbie
  • Hey there! I just tried to log onto my Spotify and my password wouldn't work. I did a reset, got the email, reset the password and proceeded to log in. Once I was in I was surprised to find my pictur...
  • kbrooksc
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Solved!! Can't access my offline songs, after restarting the app

Since the Spotify update from April 6th 2016 (maybe an earlier update, I haven't updated before for a few months) I can't access my offline songs on my iPod anymore, after the app has restarted. When I tap on an album, it says: "You haven't saved any...

  • Casual Listener
  • Since the Spotify update from April 6th 2016 (maybe an earlier update, I haven't updated before for a few months) I can't access my offline songs on my iPod anymore, after the app has restarted. When...
  • Manowar99
  • Casual Listener
  • 574 Views
  • 2 replies
  • 0 likes
  • 574 Views
  • 2 replies
  • 0 likes

Songs not playing / randomly stopping

I am having issues with Spotify stopping songs in the middle / not moving on to the next song / not starting a song in the beginning. So every time I'm listening to a playlist I have to physically click for the next song every other song. This occurs...

  • Newbie
  • I am having issues with Spotify stopping songs in the middle / not moving on to the next song / not starting a song in the beginning. So every time I'm listening to a playlist I have to physically cl...
  • Corpsman09355
  • Newbie
  • 267 Views
  • 2 replies
  • 0 likes
  • 267 Views
  • 2 replies
  • 0 likes

App won't open

Since installing v5.4 the app won't get past the loading screen. Using iPhone 5 with latest iOS.

  • Visitor
  • Since installing v5.4 the app won't get past the loading screen. Using iPhone 5 with latest iOS.
  • lise3
  • Casual Listener
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Syncing .M4A/.MP3 music to iphone - Album art is missing

Hi, when syncing music which was being purchased from legal sources like iTunes or self-ripped from CD and encoding them into .m4a or .mp3 and sync to my iphone the album art would always be missing. This is getting on my nerve 'cause all my tracks i...

  • Newbie
  • Hi, when syncing music which was being purchased from legal sources like iTunes or self-ripped from CD and encoding them into .m4a or .mp3 and sync to my iphone the album art would always be missing....
  • MattSuda
  • Spotify Star
  • 1011 Views
  • 2 replies
  • 0 likes
  • 1011 Views
  • 2 replies
  • 0 likes

Spotify not working on iPhone 4S

I just got a couple of old iPhone 4s'es, but, to my shock and horror, Spotify is not working on either of them. I can log into the app, I can see the browse screen. But as soon as I try to open any playlist, wether my own or Spotify's own in the brow...

  • Casual Listener
  • I just got a couple of old iPhone 4s'es, but,  to my shock and horror, Spotify is not working on either of them. I can log into the app, I can see the browse screen. But as soon as I try to open...
  • olanormal
  • Casual Listener
  • 2826 Views
  • 3 replies
  • 0 likes
  • 2826 Views
  • 3 replies
  • 0 likes

Solved!! Has Offline Downloading changed recently?

In the last week something seems to have changed for me. If I do the following:set a playlist to 'available offline'. streaming quality set to automaticdownload quality set to extreme'download using cellular' set to off.Until just recently, if I stre...

  • Roadie
  • In the last week something seems to have changed for me.   If I do the following: set a playlist to 'available offline'.  streaming quality set to automatic download quality set to ex...
  • Craigski
  • Roadie
  • 2258 Views
  • 19 replies
  • 1 likes
  • 2258 Views
  • 19 replies
  • 1 likes

Ridiculous Data Usage

Spotify uses way to much data for iOS to the point it will cost me overage charges if I don't uninstall the app, in the 4 days I've had this new iphone spotify has used 2.6 gb of data and about 90% of the streaming I have done is through albums I dow...

  • Casual Listener
  • Spotify uses way to much data for iOS to the point it will cost me overage charges if I don't uninstall the app, in the 4 days I've had this new iphone spotify has used 2.6 gb of data and about 90% o...
  • Craigski
  • Roadie
  • 751 Views
  • 3 replies
  • 0 likes
  • 751 Views
  • 3 replies
  • 0 likes

spotify

Hi Can anyone help, I am trying to sync my playlist on spotify onto my ipod I have looked at various how to sites and followed instructions but not working when i connect my ipod to my lap top with spotify open on it, the guides say it should appear ...

  • Casual Listener
  • Hi   Can anyone help,  I am trying to sync my playlist on spotify onto my ipod   I have looked at various how to sites and followed instructions  but not working   when...
  • sexyshoes50
  • Casual Listener
  • 311 Views
  • 2 replies
  • 0 likes
  • 311 Views
  • 2 replies
  • 0 likes

Play all songs from an artist in local files

Spotify's playlists are really great and that's one of the reasons why I can't let it go despite having apple music. So I've decided to transfer all my music to spotify. My problem is that if I want to play all the songs from an artist, in what way c...

  • Regular
  • Spotify's playlists are really great and that's one of the reasons why I can't let it go despite having apple music. So I've decided to transfer all my music to spotify. My problem is that if I want ...
  • eduard_bascon
  • Regular
  • 860 Views
  • 5 replies
  • 0 likes
  • 860 Views
  • 5 replies
  • 0 likes

Solved!! Spotify will no longer play in the background after yesterday's update?

I am on IPAD (after giving up on MAC after numerous problems following an update last year) - yesterday downloaded the latest update for Spotify and now it won't continue to play in the background when I use other apps (ie - games). It was fine until...

  • Regular
  • I am on IPAD (after giving up on MAC after numerous problems following an update last year) - yesterday downloaded the latest update for Spotify and now it won't continue to play in the background wh...
  • MattSuda
  • Spotify Star
  • 12415 Views
  • 3 replies
  • 0 likes
  • 12415 Views
  • 3 replies
  • 0 likes

Error de cuenta

Por qué mi cuenta aparece gratis si ya pague?Ya llame al banco y dicen que no hay ningún problema ahí el cobro ya lo hicieron. Funcionaba bien hasta ayer, no sé qué hacer

  • Casual Listener
  • Por qué mi cuenta aparece gratis si ya pague? Ya llame al banco y dicen que no hay ningún problema ahí el cobro ya lo hicieron. Funcionaba bien hasta ayer, no sé qué hacer
  • osornios
  • Spotify Star
  • 331 Views
  • 3 replies
  • 0 likes
  • 331 Views
  • 3 replies
  • 0 likes