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Solved!! Can't log in - it says no account is linked with the given email

I'm trying to log in to an account for my daughter who was previously signed on via the family plan. Her iPhone was restored and therefore needs to start from scratch. I have tried to log in using her email but it says that email is not linked to an ...

Visitor

user-removed

Not applicable

6657 Views

5 replies

0 likes

Account
Login
  • 6657 Views
  • 5 replies
  • 0 likes

Where can I see all devices I'm currently logged in on?

Hey folks, While there is no page that will show you a list of all your logged in devices, you'll see an in-app notification when your account is being used somewhere else. We also send emails about new logins to help keep your account safe. If you s...

Moderator

26851 Views

0 replies

4 likes

Account
  • 26851 Views
  • 0 replies
  • 4 likes

Spotify says I'm abroad; Empty playlists; "Something went wrong" error; Red banner "Update required"

Plan Free Country Philippines Device Poco f6 Operating System Android 14 Issue I got forced logged out and I can't sign in because of the 14 days abroad thing even though Im NOT in abroad and I did not even travel I already updated my location many t...

Casual Listener

derby2

Visitor

53006 Views

79 replies

9 likes

Account
Free
Login
  • 53006 Views
  • 79 replies
  • 9 likes

Solved!! My account got hacked

My account was hacked around a day ago, I hadn’t noticed this since I wasn’t using the app too much today. When I logged in recently I had came across many playlists, artists and albums which I had never listened or known of in my life to be in my re...

Visitor

jamszone

Visitor

55447 Views

9 replies

2 likes

  • 55447 Views
  • 9 replies
  • 2 likes

Messaging

I keep getting bumped to a “ready to use messages?” When trying to send a message. I can receive, but not send. Any suggestions how to move past this?

Casual Listener

I keep getting bumped to a “ready to use messages?” When trying to send a message. I can receive, but not send. Any suggestions how to move past this?

Billy-J

Spotify Star

49 Views

4 replies

0 likes

  • 49 Views
  • 4 replies
  • 0 likes

Messages

Guys my Messages don't work because i turned them on and they still doesn't work.can some of you guys helpdesk me?

Visitor

Guys my Messages don't work because i turned them on and they still doesn't  work.can some of you guys helpdesk me?

B0gd4n

Newbie

152 Views

2 replies

0 likes

  • 152 Views
  • 2 replies
  • 0 likes

Superuser Contribution How can l use my add on (plan member) log into a singing machine

I recently changed my plan to 'Duo Plan' mainly because of my children so that they can use Spotify on their singing machine while l am using it also without interference So my husband email as a 'plan member' was what l intended to use. But to my su...

Casual Listener

I recently changed my plan to 'Duo Plan' mainly because of my children so that they can use Spotify on their singing machine while l am using it also without interference So my husband email as a 'pl...

Vasil

Moderator

74 Views

3 replies

0 likes

  • 74 Views
  • 3 replies
  • 0 likes

Superuser Contribution The password reset won't send an email to me

I put in my email and password I've used for about 2 months in the login, but it says it's wrong and when I type in my email in the password reset it doesn't send it to me at all. I've put in my email on another advice and it still doesn't work.

Visitor

I put in my email and password I've used for about 2 months in the login, but it says it's wrong and when I type in my email in the password reset it doesn't send it to me at all. I've put in my emai...

Vasil

Moderator

646 Views

3 replies

0 likes

  • 646 Views
  • 3 replies
  • 0 likes

Spotify showing my username under my playlists instead of my display name

This morning I used spotify on desktop as normal, a couple hours later I open the desktop app and I see a bunch of random letters and numbers under my playlists, which later I find out is my username. Then I go and check my Android app, at first no i...

Newbie

This morning I used spotify on desktop as normal, a couple hours later I open the desktop app and I see a bunch of random letters and numbers under my playlists, which later I find out is my username...

Amay

Spotify Star

53 Views

1 replies

0 likes

Account
  • 53 Views
  • 1 replies
  • 0 likes

I've got a new mobile phone,

PlanPremiumCountryFranceDeviceSamsung Galaxy 25Operating SystemAndroid My Question or IssueI had to change my mobile where I had a spotify account premium+Audiobook abonnement, I pay €23 each month. Now I cannot get access to my abo anymore. I think ...

Newbie

PlanPremium Country France Device Samsung Galaxy 25 Operating System Android   My Question or Issue I had to change my mobile where I had a spotify account premium+Audiobook abonnement,...

JBayudz

Rising Star 4

42 Views

1 replies

0 likes

Account
  • 42 Views
  • 1 replies
  • 0 likes

Superuser Contribution how do i unblock someone

I accidentally blocked someone a while ago and I would like to unblock them, but the unblocking process seems to be very confusing

Visitor

I accidentally blocked someone a while ago and I would like to unblock them, but the unblocking process seems to be very confusing

hjkg

Newbie

10380 Views

6 replies

0 likes

  • 10380 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify not working

PlanPremiumCountryDenmarkDevice(iPhone 11, and macbook air)Operating System(iOS 26,5 on iPhone) My Question or IssueMy Spotify have not been working for almost a month now, at first it was on/off, now it’s just not working at all.It won’t let me play...

Casual Listener

Plan Premium Country Denmark Device (iPhone 11, and macbook air) Operating System (iOS 26,5 on iPhone)   My Question or Issue My Spotify have not been working for almost a month now, a...

Joan

Moderator

92 Views

3 replies

0 likes

Account
  • 92 Views
  • 3 replies
  • 0 likes

Superuser Contribution Listening Stats not updating properly

PlanPremiumCountryNetherlandsDeviceSamsung S22+Operating SystemAndroid My Question or IssueI like to check out my Spotify listening stats but since this week it's not updating the stats properly anymore, it skips songs (like it doesn't count them at ...

Visitor

Plan Premium Country Netherlands Device Samsung S22+ Operating System Android   My Question or Issue I like to check out my Spotify listening stats but since this week it's not updatin...

Yordan

Moderator

75 Views

1 replies

0 likes

Account
Other
  • 75 Views
  • 1 replies
  • 0 likes

I will report spotify to the FTC for the "New release from" feature unless it is removed

PlanPremiumCountryUnited States For several reasons. Here are a few: - I have good reason to believe that artists pay to have their music shown there. That makes it an ad. The fact that it is an ad, and that it is not disclosed that this is an ad, ma...

Newbie

Plan Premium Country United States   For several reasons. Here are a few:  - I have good reason to believe that artists pay to have their music shown there. That makes it an ad. The f...

firstfeedback

Newbie

230 Views

1 replies

1 likes

Premium
  • 230 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution 'Pet playlist'

Hello. How I can make the Pet Playlist? I can't find the real page where I can make my own pets playlist... Can you tell me the page?? I already tried the pages what I saw on internet, but they are not working. Please tell me the real page!:( Elsa

Newbie

Hello. How I can make the Pet Playlist? I can't find the real page where I can make my own pets playlist... Can you tell me the page?? I already tried the pages what I saw on internet, but they are n...

Idkwhattoputhere9

Visitor

67065 Views

20 replies

3 likes

Premium
  • 67065 Views
  • 20 replies
  • 3 likes

YouTube to Spotify

How to transfer audio from YouTube to spotify 

Casual Listener

How to transfer audio from YouTube to spotify  

brutuspechovnik

Casual Listener

265 Views

6 replies

0 likes

  • 265 Views
  • 6 replies
  • 0 likes

My podcast I'm listening to won't play

I'm trying to listen to ear biscuits by Rhett and link and Its not playing please help me out

Visitor

I'm trying to listen to ear biscuits by Rhett and link and Its not playing please help me out 

Billy-J

Spotify Star

72 Views

1 replies

0 likes

  • 72 Views
  • 1 replies
  • 0 likes

My spotify was hacked, whoever it is keeps playing spanish music, i did all tips and tricks

So, my Spotify was hacked, I changed my password, deleted all apps connected to it, and logged everything out, its still happening, how do fix?

Visitor

So, my Spotify was hacked, I changed my password, deleted all apps connected to it, and logged everything out, its still happening, how do fix?  

Anyk17

Spotify Star

172 Views

1 replies

0 likes

  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error: '...only use Spotify abroad for 14 days...' I'm at home!

PlanPremium duo (living at same address)CountryUSADeviceMatrix XER console (for E50 Elliptical) Operating Systemproprietary My Question or IssueThis new XER Console (for an Elliptical exercise machine) came with apps installed (including Spotify)and ...

Casual Listener

Plan Premium duo (living at same address) Country USA Device Matrix XER console (for E50 Elliptical)  Operating System proprietary    My Question or Issue This new XER Consol...

playlistr2

Casual Listener

166 Views

2 replies

0 likes

Login
  • 166 Views
  • 2 replies
  • 0 likes

My podcast is not being uploaded to Spotify no longer....

I run a podcast through Podbean. We have it set to upload to Spotify. Everything was working fine. However, after 8 uploaded episodes to Spotify, it's no longer uploading to Spotify. Nothing has changed on Podbean to signify a change on Spotify. On P...

Casual Listener

I run a podcast through Podbean. We have it set to upload to Spotify. Everything was working fine. However, after 8 uploaded episodes to Spotify, it's no longer uploading to Spotify.  Nothing...

why-it

Newbie

8736 Views

6 replies

1 likes

Free
  • 8736 Views
  • 6 replies
  • 1 likes

Password Reset Email

I have been trying to reset my password so I can change my email since it is through my school one and I'm graduating soon so I won't be able to get emails. I have been trying for about 3 days now and have yet to get the email. I have given it time a...

Casual Listener

I have been trying to reset my password so I can change my email since it is through my school one and I'm graduating soon so I won't be able to get emails. I have been trying for about 3 days now an...

Amay

Spotify Star

51 Views

1 replies

0 likes

Account
Login
  • 51 Views
  • 1 replies
  • 0 likes

Superuser Contribution Klarna stellt mir Spotify in Rechnung obwohl ich bei Spotify direkt bezahle

Hallo,Klarna stellt mir Spotify in Rechnung obwohl ich jetzt bei Spotify direkt bezahle.Mehrere Mails an Klarna, die schreiben ich soll das mit Spotify klären. Wie komme ich aus Klarna raus?

Newbie

Hallo, Klarna stellt mir Spotify in Rechnung obwohl ich jetzt bei Spotify direkt bezahle. Mehrere Mails an Klarna, die schreiben ich soll das mit Spotify klären.   Wie komme ich aus Klarna r...

AlejaR

Moderator

73 Views

1 replies

0 likes

Premium for Family
  • 73 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My music is playing on an unknown device i can't log out

This is happening on all platforms (phone, website and desktop), whenever i try to log it out it reconnects. The lenght of the songs are also bugged

Casual Listener

This is happening on all platforms (phone, website and desktop), whenever i try to log it out it reconnects. The lenght of the songs are also bugged 

PauLaChicaDeLosCasco

Newbie

432 Views

2 replies

0 likes

  • 432 Views
  • 2 replies
  • 0 likes