Apple IPhone XSmax
Hi so this might be confusing. This is my Alt account for Spotify. I can’t login to my main account which is josias16429. I’m not sure what happened but I was listening to my music when the app suddenly closes on me and when I tried opening it again my account was logged out. I have put in my username and password correctly both on the mobile and computer app but it still says it’s wrong. I’m trying everything I can to “reset” my password but when I click “login without password” it says that my account isn’t connected to any other email, so I can’t even get an email to reset it. I have tried everything from using this Alt. account to going online and checking if there’s other people with the same problem. I’m paying monthly student subscription and I really don’t want to loose my songs. Please help me. Thank you.
Solved! Go to Solution.
Welcome to Spotify Community and thanks for reaching out!
About your issue, I suggest that you be in touch with the Customer Support. Just follow these steps below:
They can probably give you an answer through email within 24 hours or less.
If you need more info or have any other questions, let me know! I'd love to help!