Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Apple IPhone XSmax
Hi so this might be confusing. This is my Alt account for Spotify. I can’t login to my main account which is josias16429. I’m not sure what happened but I was listening to my music when the app suddenly closes on me and when I tried opening it again my account was logged out. I have put in my username and password correctly both on the mobile and computer app but it still says it’s wrong. I’m trying everything I can to “reset” my password but when I click “login without password” it says that my account isn’t connected to any other email, so I can’t even get an email to reset it. I have tried everything from using this Alt. account to going online and checking if there’s other people with the same problem. I’m paying monthly student subscription and I really don’t want to loose my songs. Please help me. Thank you.
Solved! Go to Solution.
Welcome to Spotify Community and thanks for reaching out!
About your issue, I suggest that you be in touch with the Customer Support. Just follow these steps below:
They can probably give you an answer through email within 24 hours or less.
If you need more info or have any other questions, let me know! I'd love to help!