Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Using NUS extra for discount - can't register new NUS card

Using NUS extra for discount - can't register new NUS card

Trying to use my nus card for the 4.99 unlimited offer but says I have already card reigstered - this is a replacement card for the original that was lost.



1 Reply

Hey! Welcome to the community 🙂

I would suggest you get in touch with the customer services team directly using the online contact form and they will be able to look into this a little further for you. If the card has the same number as previously then be aware the card is only valid for 12 months of discount. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014

If this post was helpful, please add kudos below!

Suggested posts