Why does Spotify keep resetting my password?

[gasperoni66]

Plan

Free

Country

Germany

In my currenty job most of the internet sites are blocked and just a few sites are whitelisted. One of them is spotify, which I use to listen to music and podcasts. But like every 1 or 2 weeks Spotify keeps resetting my password, even while I am listening to something. I suddenly get logged off and cannot log in, because my password is told to be incorrect. It is really annoying and unnecessary. At this point I cannot even reset my password, because my personal email websites are blocked and I am not allowed to have my phone in the office.
I know the default answer is "it is necessary, suspicious behaviour, everything for your security...) but it does more damage and is more annoying than helpful. Even when I want to reset my password I cannot use the ones I used before, which makes it even worse.

I don't know what kind of connection the company uses that makes it that suspicious, but I have a free account and don't really appreciate this kind of behaviour. I wished this would stop, I have my account since 2010 and never had any complaint until recently

Is there a way to avoid that?

[CarlosE]

Hey there @gasperoni66,

Thanks for reaching out to the Community and welcome!

In this case, we suggest reaching out to our Support team through any of these channels so they can take a look at your account and further assist you with this.

If you have any questions or need anything else, the Community is here for you.

Cheers.

[Matejko666]

Hi. I happen to have the same problem. I have paid for a Family account. Everyone listens to each other's music over wifi at home. An email comes regularly every 7 days asking me to change my password. When I asked why this is happening and eventually they disable my main account. They reply - we can't tell you what terms have been broken due to security reasons. wth is Spotify up to! I have another account today and if it is deactivated and money is not refunded it will end

[Elena]

Hey @Matejko666!

Thanks for posting on the Community about this.

It's true that our support teams cannot give the exact reason for why this is happening, but there are a few things that usually cause similar issues. Some of them include:

• using a private restricted network or a VPN on regular bases;
• a few users logging in on the same account - you mention you have a family, so we'd recommend checking with everyone in the plan that they're logged in on their own accounts to avoid any issues
• some 3rd party apps that are connect to your Spotify account - you can check those here and remove the ones you're 100% certain you need
• using the same password on multiple sites and services

You can also check out this page to see how to secure your account if you already haven't followed all the steps.

Hope this info helps!

[Matejko666]

Good morning.
Unfortunately, I cannot find your help helpful.
I created another account, paid for premium. A week passed and the account was closed again without any reason, and the money was not returned.
I paid for a week of music? Now I have to create another account and pay again? Are you making fun of people? Without any reason or message? At least send an email that the account has been deactivated so that I know it is not stolen. Ehh spotify

[Eni]

Hey there @Matejko666,

Thanks for reaching out here in the Community.

We've already replied to your post in this thread. 

For anything else you need, the Community is here for you.

Cheers 🙂

[GunnerShotgun]

Any update on this ongoing issue?  Spotify keeps resetting my password every few weeks, it's ridiculous.  None of the above replies are helpful.  The absolute worst part is not allowing a previous password....I am a long-time family plan user with nothing odd going on.  Password is super strong...auto-generated.

If this is the way it's going to be going forward I would just prefer to change over to Apple.

[FernLiz]

Why does Spotify keep throwing me off and changing my password.  There are several people in the household with separate accoutns.   UGH UGH UGH.  

[FernLiz]

This is extremely frustrating!!! I have had to change i 6 times now once a week.  CAN SOMEONE PLEASE FIX THIS...What suspecious activity are you talking about?????   We are listening to music for petes sake UGH UGH UGH

[FernLiz]

was this resolved.  I am also having the same problem.. So frustrating.  Makes me want to change to a different provider

[AlejaR]

Hey @FernLiz,

Thanks for your reply in this thread.

We understand where you're coming from, but it's always a good idea to secure your account in these cases to make sure everything is in order. You can find out more on how to secure your account here.

We recommend you log out everywhere from your account page and run a clean reinstall of the app on all your devices; this involves deleting the cache files of the app and will force an account-wide resynchronization of your info. You can have a look at this guide for the steps relevant to each device.

Lastly, we'd also suggest checking for anything suspicious on your Account Overview page and removing all apps connected to your account. You can easily reconnect the apps that you use whenever you want. If you notice anything suspicious you can remove it with the REMOVE ACCESS button.

We'll be on the look out!