Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • milkman2
  • Visitor
  • 267660 Views
  • 522 replies
  • 34 likes
  • Account
    Free
  • 267660 Views
  • 522 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13116 Views
  • 6 replies
  • 11 likes
  • Security
  • 13116 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 530541 Views
  • 989 replies
  • 113 likes
  • Account
  • 530541 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128320 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128320 Views
  • 74 replies
  • 12 likes

Bought premium on old account by accident

Bought premium duo the other day, found out it was for an old account i can’t access anymore so it’s been charging me and i have no way to cancel it because the email is deactivated. Somebody please help as It’s been taking my money and i want a refu...

  • Newbie
  • Bought premium duo the other day, found out it was for an old account i can’t access anymore so it’s been charging me and i have no way to cancel it because the email is deactivated. Somebody please ...
  • Maxim
  • Spotify Star
  • 438 Views
  • 1 replies
  • 0 likes
  • Account
  • 438 Views
  • 1 replies
  • 0 likes

Transfer

is it possible to transfer my playlists from Apple Music to Spotify? If so, how?

  • Visitor
  • is it possible to transfer my playlists from Apple Music to Spotify? If so, how? 
  • Billy-J
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 315 Views
  • 1 replies
  • 0 likes

Name not disappearing after disabling listening activity

How do you tell if someone has disabled their listening activity? When I disable my listening activity, I've noticed that my name stays in the people friends activity panel but doesn't update. I don't disappear. Is this a glitch? I thought your name ...

  • Newbie
  • How do you tell if someone has disabled their listening activity? When I disable my listening activity, I've noticed that my name stays in the people friends activity panel but doesn't update. I don'...
  • Maxim
  • Spotify Star
  • 705 Views
  • 1 replies
  • 0 likes
  • Account
  • 705 Views
  • 1 replies
  • 0 likes

Cannot change country

I bought a plan and after a month i have to move to a new country. I want to change my country. I go to change country, it says i need to put a form of payment that is acceptable to new country. I go and put credit card from new country in payment me...

  • Visitor
  • I bought a plan and after a month i have to move to a new country. I want to change my country.  I go to change country, it says i need to put a form of payment that is acceptable to new countr...
  • Maxim
  • Spotify Star
  • 368 Views
  • 1 replies
  • 0 likes
  • Account
  • 368 Views
  • 1 replies
  • 0 likes

Eqfy don't finds Spotify

Signals "unknown media" in Eqfy

  • Visitor
  • Signals "unknown media" in Eqfy
  • Maxim
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cannot login to spotify

I recently got a new phone and I cannot login to my spotify account. My profile ID is 21n3ye2mvx2j2vipgcxnbzljy. Can you help me?

  • Visitor
  • I recently got a new phone and I cannot login to my spotify account. My profile ID is 21n3ye2mvx2j2vipgcxnbzljy. Can you help me?
  • Eni
  • Moderator
  • 2428 Views
  • 3 replies
  • 0 likes
  • 2428 Views
  • 3 replies
  • 0 likes

Premium

When logging into my account it says i don't have premium, but my bank statement clearly says money was taken out on December the 1st None of the below information is required. However, the more you how do I contact a person to rectify thiseasier it ...

  • Visitor
  • When logging into my account it says i don't  have premium, but my bank statement clearly says money was taken out on December  the 1st None of the below information is required. However, t...
  • Luke
  • Spotify Star
  • 690 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 690 Views
  • 1 replies
  • 0 likes

Solved!! Leaving Family plan and creating Duo plan

I am not able to figure out how to leave the Family plan of which I am currently member and creating a Duo plan instead without affecting the existing Family plan for the other members.

  • Newbie
  • I am not able to figure out how to leave the Family plan of which I am currently member and creating a Duo plan instead without affecting the existing Family plan for the other members. 
  • Maxim
  • Spotify Star
  • 572 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 572 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I re-send a verification email for my Spotify Account?

PlanFreeCountry USAOperating SystemWindows 10 My Question or IssueI need to re-send a verification email for my Spotify account (Not my Spotify community account- I know how to do that), and I'm unable to find any way to do that.

  • Newbie
  • Plan Free Country  USA Operating System Windows 10   My Question or Issue I need to re-send a verification email for my Spotify account (Not my Spotify community account- I know how...
  • DooBeeDubious
  • Casual Listener
  • 3379 Views
  • 2 replies
  • 0 likes
  • Account
  • 3379 Views
  • 2 replies
  • 0 likes

Plan is incorrect and voucher applied wrongly

PlanWas on Premium Duo should be on PremiumCountryUKDeviceN/AOperating SystemN/A My Question or IssueI cancelled my premium duo as Daughter was moving out. Change to Individual Premium and applied a gift card for 12 months premium but now showing pla...

  • Regular
  • Plan Was on Premium Duo should be on Premium Country UK Device N/A Operating System N/A   My Question or Issue I cancelled my premium duo as Daughter was moving out. Change to Individu...
  • Maxim
  • Spotify Star
  • 360 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 360 Views
  • 3 replies
  • 0 likes

Why do I have 2 accounts with the same username and password.

I have an account on my phone, username and email and I have an account I loginto over the web, username and . One account is on dual premium with my wife (online account) and the other is on individual premium (phone account). I want 1 account an...

  • Visitor
  • I have an account on my phone, username  <snip - moderator edit> and email <snip - moderator edit> and I have an account I loginto over the web, username <snip ...
  • kaworu_bloodpaw
  • Roadie
  • 274 Views
  • 1 replies
  • 0 likes
  • Account
  • 274 Views
  • 1 replies
  • 0 likes

Following the upgrade to a new smartphone I am unable to see my songs on this device

PlanPremium (Family)CountryUKDeviceSamsung Galaxy A23 5GOperating System Android 13(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have upgraded to a new phone which replaced the existing. Spotify was installed but did not have any of m...

  • Visitor
  • Plan Premium (Family) Country UK Device Samsung Galaxy A23 5G Operating System Android 13 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have upgraded to a new p...
  • Maxim
  • Spotify Star
  • 329 Views
  • 1 replies
  • 0 likes
  • Account
  • 329 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Discover who is the owner of a Podcast

Hi.I should have access to a podcast of my institution.Nevertheless, no one here knows who is the owner (associated account / e-mail) of the podcast anymore.Is there a way to find it?Here is the link to the show: https://open.spotify.com/show/2OqewMM...

  • Casual Listener
  • Hi. I should have access to a podcast of my institution. Nevertheless, no one here knows who is the owner (associated account / e-mail) of the podcast anymore. Is there a way to find it? Here is ...
  • DaniloCSilva
  • Casual Listener
  • 1340 Views
  • 2 replies
  • 0 likes
  • Account
  • 1340 Views
  • 2 replies
  • 0 likes

Superuser Contribution I was Abo-Manager. Now I`m the member. But on spotify app i cannot change

My wife is Abo-Manager. And I used also the Manager-Account. Now we have created a member. But on my Smarthphone, the Sportify App allways use the Master-login. but I like to use my own Login

  • Visitor
  • My wife is Abo-Manager. And I used also the Manager-Account. Now we have created a member. But on my Smarthphone, the Sportify App allways use the Master-login. but I like to use my own Login
  • Maria
  • Moderator
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution não consigo entrar com o número de celular

não consigo logar no meu spotify com a opção entrar com número de telefone. já faz duas semanas que tento logar todos os dias e nunca consigo. sempre coloco meu numero de forma correta aparece a opção "verifique seu número de telefone, você pode tent...

  • Visitor
  • não consigo logar no meu spotify com a opção entrar com número de telefone. já faz duas semanas que tento logar todos os dias e nunca consigo. sempre coloco meu numero de forma correta aparece a opçã...
  • Prague
  • Community Legend
  • 2303 Views
  • 1 replies
  • 1 likes
  • Login
  • 2303 Views
  • 1 replies
  • 1 likes

Superuser Contribution My second phone wont connect to Spotify

Got a new iphone and wont allow me to connect even though I am putting in the right password. Sends a notification to my email about a new device but wants me to reset my password which I have already done. Can i no longer use both of my phones?

  • Visitor
  • Got a new iphone and wont allow me to connect even though I am putting in the right password. Sends a notification to my email about a new device but wants me to reset my password which I have alread...
  • Joan
  • Moderator
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Solved!! Changing from family plan (as a member) to Duo without losing playlists etc.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am member of a Family plan but would like to change to a duo plan with my partner. It seems...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am&nb...
  • Maxim
  • Spotify Star
  • 574 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 574 Views
  • 1 replies
  • 0 likes

Superuser Contribution Create a Spotify password with email login with account created with facebook

PlanPremium IndividualCountryUnited StatesDeviceGoogle Pixel 3, Microsoft Surface Pro XOperating SystemWindows 10, Android 14 My Question or IssueI'm trying to make it possible to log in to my spotify with an email and password. I followed the initia...

  • Newbie
  • Plan Premium Individual Country United States Device Google Pixel 3, Microsoft Surface Pro X Operating System Windows 10, Android 14   My Question or Issue I'm trying to make it possib...
  • Joan
  • Moderator
  • 1335 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 1335 Views
  • 1 replies
  • 0 likes