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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • _carlosoliva_
  • Newbie
  • 396663 Views
  • 944 replies
  • 107 likes
  • Account
  • 396663 Views
  • 944 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170611 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170611 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98864 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98864 Views
  • 68 replies
  • 10 likes

They charge me and I don't have premium

Hi I purchased spotify premium and said that my credit card wasn't good and then I check my credit card account and it said I purchased the premium and then I check my spotify account and it still in free mode nothing premium if I don't have the prem...

  • Newbie
  • Hi I purchased spotify premium and said that my credit card wasn't good and then I check my credit card account and it said I purchased the premium and then I check my spotify account and it still in...
  • KatesHere
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

How to update old email, I do not know my password; login with facebook.

How would I go about updating an old email address I no longer use? Since I use Facebook to log in I do not know the password and the recovery email I no longer have access to. Please help.

  • Visitor
  • How would I go about updating an old email address I no longer use? Since I use Facebook to log in I do not know the password and the recovery email I no longer have access to.   Please help.
  • gryffyn
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
  • 177 Views
  • 1 replies
  • 0 likes

Error message login

Every time I type my credential to log in, a message error appear and it says that I can't use Spotify abroad for more than 14 days. But I am not abroad and I didn't use it far from my hometown.Any help?

  • Newbie
  • Every time I type my credential to log in, a message error appear and it says that I can't use Spotify abroad for more than 14 days. But I am not abroad and I didn't use it far from my hometown. Any...
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Solved!! No puedo iniciar sesion

tengo la aplicacion de spotify hace como 4 meses aproximadamente y nunca habia tenido problemas pero hoy se cerraron mis sesiones en dos dispositivos android con los que cuento, al tratar de volver a abrir mi cuenta, me menciona que el correo electro...

  • Casual Listener
  • tengo la aplicacion de spotify hace como 4 meses aproximadamente y nunca habia tenido problemas pero hoy se cerraron mis sesiones en dos dispositivos android con los que cuento, al tratar de volver a...
  • ELLPOLANCO
  • Newbie
  • 1069 Views
  • 5 replies
  • 0 likes
  • Account
  • 1069 Views
  • 5 replies
  • 0 likes

Can't get other user off account

Someone I don't know has gotten access to my account and I can't seem to kick them off.i have tried disconnecting all devices 3 times and that didn't help.

  • Newbie
  • Someone I don't know has gotten access to my account and I can't seem to kick them off.i have tried disconnecting all devices 3 times and that didn't help.
  • manimecker30
  • Roadie
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Unable to manage family accounts

I am unable to reach the page to manage my family members. I've tried on Chrome, Firefox, Edge, IE10, iPhone and iPad, but get the same error message on all of them. "Oops! Something went wrong, please try again."

  • Newbie
  • I am unable to reach the page to manage my family members. I've tried on Chrome, Firefox, Edge, IE10, iPhone and iPad, but get the same error message on all of them.   "Oops! Something went wr...
  • churchresort
  • Newbie
  • 881 Views
  • 14 replies
  • 1 likes
  • Account
    Premium
  • 881 Views
  • 14 replies
  • 1 likes

Error Code Accessing Premium for Family Setting

I have a Spotify account for Family with 6 other people available to join the group. One of my family members want's to join the account so I went to add her via my iPhone (on safari) and I got the error code "Oops! Something went wrong, please try a...

  • Newbie
  • I have a Spotify account for Family with 6 other people available to join the group. One of my family members want's to join the account so I went to add her via my iPhone (on safari) and I got the e...
  • Ebrett
  • Newbie
  • 476 Views
  • 5 replies
  • 1 likes
  • Premium
  • 476 Views
  • 5 replies
  • 1 likes

Someone else using account

Hi, for the past two months I've had the same problem. When I'm listening to music all of a sudden my music stops and a message saying music paused because account is being used elsewhere. I changed my password now twice, and have automaticallyLogged...

  • Visitor
  • Hi, for the past two months I've had the same problem. When I'm listening to music all of a sudden my music stops and a message saying music paused because account is being used elsewhere. I changed ...
  • manimecker30
  • Roadie
  • 127 Views
  • 1 replies
  • 0 likes
  • Security
  • 127 Views
  • 1 replies
  • 0 likes

Solved!! Spotify en otro país

Hola. En mi casa pagan spotify premium en Colombia. Vine a Australia por unos dias y se me cambio el pais en la configuración y ya no aparece que tengo spotify premium entonces no puedo usarlo sin internet. Spotify premium solo sirve en un país o que...

  • Newbie
  • Hola. En mi casa pagan spotify premium en Colombia. Vine a Australia por unos dias y se me cambio el pais en la configuración y ya no aparece que tengo spotify premium entonces no puedo usarlo sin in...
  • manimecker30
  • Roadie
  • 2442 Views
  • 1 replies
  • 0 likes
  • 2442 Views
  • 1 replies
  • 0 likes

AGREGAR MIEMBRO FAMILIAR

No puedo acceder a la seccion de gestionar los miembros de mi familia y quiero agregar a otro... que puedo hacer me aparece este mensaje cada que intento acceder ...

  • Newbie
  • No puedo acceder a la seccion de gestionar los miembros de mi familia  y quiero agregar a otro... que puedo hacer me aparece este mensaje cada que intento acceder ...      
  • manimecker30
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Solved!! Adding existing member to premium

Trying to link up to family premium. Keep getting message "oops there is a problem". What the heck!

  • Casual Listener
  • Trying to link up to family premium.  Keep getting message "oops there is a problem".  What the heck!
  • Bittencourt
  • Spotify Star
  • 519 Views
  • 6 replies
  • 0 likes
  • Premium
  • 519 Views
  • 6 replies
  • 0 likes

Get rid of premium

I dont want premium how do i get rid of it

  • Newbie
  • I dont want premium how do i get rid of it
  • Saulute123
  • Newbie
  • 241 Views
  • 2 replies
  • 0 likes
  • Premium
  • 241 Views
  • 2 replies
  • 0 likes

Superuser Contribution Just created my account and I cant change the settings

Hey guys, I'm using the family Spotify and setting an account up for my mum. I've set the account up however, the account is locked to US, everytime I change it to UK it says 'We're sorry, that email is taken' How do I fix this? Thanks

  • Newbie
  • Hey guys, I'm using the family Spotify and setting an account up for my mum. I've set the account up however, the account is locked to US, everytime I change it to UK it says 'We're sorry, that email...
  • Alfredo
  • Roadie
  • 336 Views
  • 6 replies
  • 0 likes
  • Account
  • 336 Views
  • 6 replies
  • 0 likes

Solved!! Ooops ! an error has occured. Try again later

Hello, I have a problem.When i want edit information in my account, i have an error « Ooops ! an error has occured. Try again later » that appears.I can’t add people to my family account.What can i do ?

  • Newbie
  • Hello, I have a problem. When i want edit information in my account, i have an error « Ooops ! an error has occured. Try again later » that appears. I can’t add people to my family...
  • renatoa78
  • Casual Listener
  • 368 Views
  • 2 replies
  • 0 likes
  • Account
  • 368 Views
  • 2 replies
  • 0 likes

Problem adding family member for Family Premium Account

I have a problem adding a family member.An error message kept popping out (see attachment). Please help.

  • Newbie
  • I have a problem adding a family member. An error message kept popping out (see attachment).   Please help.
  • FitoMedina12
  • Newbie
  • 432 Views
  • 7 replies
  • 0 likes
  • Premium
  • 432 Views
  • 7 replies
  • 0 likes

Charged full price not special offer price for premium

After the 1 week free trial period I got an offer for 3 months at 0.99. However, I was charged 12.99 per month through itunes. Am I now subscribed twice through the same account and how do I get the $12.99 back?

  • Newbie
  • After the 1 week free trial period I got an offer for 3 months at 0.99. However, I was charged 12.99 per month through itunes. Am I now subscribed twice through the same account and how do I get...
  • enricoleo
  • Casual Listener
  • 226 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 226 Views
  • 2 replies
  • 0 likes

desconto de estudante e cobrança duplicada

Eu já tenho conta no spotify e solicitei o o pedido de desconto de estudante e coloquei o mesmo cartão , mas me foi cobrado 2 x o valor de R$10,00 no cartão no, um por essa operação que nem foi confirmada ainda, ao fim apareceu uma mensagem falando q...

  • Newbie
  • Eu já tenho conta no spotify e solicitei o o pedido de desconto de estudante e coloquei o mesmo cartão , mas me foi cobrado 2 x o valor de R$10,00 no cartão no, um por essa operação qu...
  • Mendesvictor6
  • Newbie
  • 243 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
  • 243 Views
  • 1 replies
  • 1 likes