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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80552 Views

28 replies

0 likes

  • 80552 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

101452 Views

9 replies

2 likes

Account
Login
  • 101452 Views
  • 9 replies
  • 2 likes

Signed up for 30 day trial, got one week

Hi. So on my mobile phone (that was acting up the whole time), I got a one week premium trial somehow. I didn't think much about it at the time, as it didn't take any Credit Card info, but later when I got home, I signed up for the 30 day trial so I ...

Casual Listener

Hi. So on my mobile phone (that was acting up the whole time), I got a one week premium trial somehow. I didn't think much about it at the time, as it didn't take any Credit Card info, but  late...

eblackrose00

Roadie

568 Views

4 replies

1 likes

Subscription
  • 568 Views
  • 4 replies
  • 1 likes

LIving in one country, paying from another,

Hi I would like to get spotify premium but i cant because when i try to registrer with my credit card a message tells me i need to change country bc my card is from another country than where i live, However since im living in spain i cant change my ...

Newbie

Hi   I would like to get spotify premium but i cant because when i try to registrer with my credit card a message tells me i need to change country bc my card is from another country than wher...

guyruediger

Newbie

553 Views

3 replies

0 likes

Other
Premium
Subscription
  • 553 Views
  • 3 replies
  • 0 likes

Solved!! Account hacked

my Spotify Family Premium got hacked.Yesterday,my account email and password has been changed by hacker.the email changed to mvrht.net.I could login by facebook yesterday.but, I can't login by facebook today. when I could login by facebook yesterday....

Newbie

my Spotify Family Premium got hacked. Yesterday,my account email and password has been changed by hacker. the email changed to mvrht.net. I could login by facebook yesterday. but, I can't login b...

kejt_

Community Legend

666 Views

1 replies

0 likes

  • 666 Views
  • 1 replies
  • 0 likes

Download

Salve, sono due anni che possiedo un abbonamento premium pagando con Vodafone, da poco ho disdetto con Vodafone e ho cambiato il mio metodo di pagamento usando direttamente la mia carta, una volta fatto ciò tutte le mie play list e i miei brani sono ...

Newbie

Salve, sono due anni che possiedo un abbonamento premium pagando con Vodafone, da poco ho disdetto con Vodafone e ho cambiato il mio metodo di pagamento usando direttamente la mia carta, una volta fa...

215 Views

0 replies

0 likes

  • 215 Views
  • 0 replies
  • 0 likes

Solved!! Suddenly, commercials

I've been paying for Spotify for a while now, but a while ago I was suddenly asked to log into the Spotify application again. So I did, but now I'm getting commercials all of a sudden, even though I'm still paying. Can someone solve this for me?

Visitor

I've been paying for Spotify for a while now, but a while ago I was suddenly asked to log into the Spotify application again. So I did, but now I'm getting commercials all of a sudden, even though ...

SMOEG

Newbie

7280 Views

9 replies

0 likes

  • 7280 Views
  • 9 replies
  • 0 likes

Superuser Contribution Need to Switch Artist Profile to Another User Account

Hey, I'm part of group that has an artist profile on Spotify assigned to the wrong person/user account. How do we fix that and switch the artist profile to a different account?

Visitor

Hey, I'm part of group that has an artist profile on Spotify assigned to the wrong person/user account. How do we fix that and switch the artist profile to a different account?

Alfredo

Roadie

493 Views

1 replies

0 likes

  • 493 Views
  • 1 replies
  • 0 likes

Help login in

will not let me login

Newbie

will not let me login

Maxim

Spotify Star

196 Views

1 replies

0 likes

Login
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change of password deletes music

I live in the UK and am in Australia for over several months. I have a free account registered in the UK and after 14 days, my spotify was logged out, requiring a password which I had forgotten. I reset the password, following the instructions in the...

Newbie

I live in the UK and am in Australia for over several months. I have a free account registered in the UK and after 14 days, my spotify was logged out, requiring a password which I had forgotten. I re...

Alfredo

Roadie

255 Views

1 replies

0 likes

Account
Free
Other
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist question

Hi there, I've recently started plugging singles to Spotify playlists, with some success so far (features on playlists by Spotify Germany, Spotify Netherlands, Spotify France and more) My issue is that now Spotify have changed the artist pages and I ...

Casual Listener

Hi there,   I've recently started plugging singles to Spotify playlists, with some success so far (features on playlists by Spotify Germany, Spotify Netherlands, Spotify France and more) &nbs...

Alfredo

Roadie

257 Views

1 replies

0 likes

Other
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logging in

Hello i created a spotify account last week and got the 30 days free, I have a new phone I cannot remember my email or username for the life of me I have tried everything every username or email it could be what can I do please

Newbie

Hello i created a spotify account last week and got the 30 days free, I have a new phone I cannot remember my email or username for the life of me I have tried everything every username or email it c...

Alfredo

Roadie

322 Views

1 replies

0 likes

Account
Login
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution I set my username as Juanye, but have random letters and numbers as my username

When I log in I have to use this random string of letters and numbers. This 26 code is annoying to constatly copy and paste. When I made my account I set my username as "Juanye" yet I can't use it to log in. I asked my friend to search me up and coul...

Newbie

When I log in I have to use this random string of letters and numbers. This 26 code is annoying to constatly copy and paste. When I made my account I set my username as "Juanye" yet I can't use it to...

Alfredo

Roadie

947 Views

1 replies

1 likes

Account
  • 947 Views
  • 1 replies
  • 1 likes

Superuser Contribution OAuth collision or someone took over my account?

A strange situation I have since June 25th.First of all - someone somehow managed to attach 4 new emails to my Family subscription. This was resolved today morning with the Support.In the evening, I'm logging in to check again if everything is ok - n...

Newbie

A strange situation I have since June 25th. First of all - someone somehow managed to attach 4 new emails to my Family subscription. This was resolved today morning with the Support. In the evening...

Alfredo

Roadie

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

Can't log into Spotify, "There's a temporary issue with logging in to Spotify. Sorry about that!"

Hi, I've been trying to log into Spotify with Facebook for a few days now and it won't work. I tried to log through the online account, to reset my password or reinstall the app, but nothing is working. Can someone please help me? Thanks

Newbie

Hi, I've been trying to log into Spotify with Facebook for a few days now and it won't work. I tried to log through the online account, to reset my password or reinstall the app, but nothing is worki...

osornios

Spotify Star

627 Views

1 replies

0 likes

  • 627 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect - Same Network - Multiple Accounts

Hi, I made an account on Spotify, but I didn't realise that Spotify made a Facebook account, I only realised when I installed Spotify on my phone. Is there any way to merge the two accounts, as whenever I tried it with preferences>link with facebook ...

Newbie

Hi,   I made an account on Spotify, but I didn't realise that Spotify made a Facebook account, I only realised when I installed Spotify on my phone. Is there any way to merge the two accounts,...

Alfredo

Roadie

408 Views

1 replies

0 likes

Account
Other
  • 408 Views
  • 1 replies
  • 0 likes

PLEASE HELP ME!!!!!!!!!!!!!!!!!!!!!!!!

My now ex girlfriend who I was just about to propose to was on my profile picture from my fb page and Spotify since thats where it pulls from- it is now seemingly permanently the default image of my Discover Weekly playlist on all my devices, pc, ipa...

Newbie

My now ex girlfriend who I was just about to propose to was on my profile picture from my fb page and Spotify since thats where it pulls from- it is now seemingly permanently the default image o...

osornios

Spotify Star

227 Views

1 replies

0 likes

Account
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Over 3 Devices Synced to Spotify??

So recently I keep getting this error message saying that I 'can't download music on more than 3 devices' (of course that's paraphrased) but the thing is, I only have TWO devices synced so this shouldn't be an issue? What can I do to fix this because...

Newbie

So recently I keep getting this error message saying that I 'can't download music on more than 3 devices' (of course that's paraphrased) but the thing is, I only have TWO devices synced so this shoul...

Alfredo

Roadie

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con mi cuenta premium

No me deja escuchar mi música descargada si estoy sin conexión ,directamente se cierra la app que hago?

Newbie

No me deja escuchar mi música descargada si estoy sin conexión ,directamente se cierra la app que hago?

user-removed

Not applicable

394 Views

2 replies

0 likes

Premium
  • 394 Views
  • 2 replies
  • 0 likes

Solved!! Account doesn't show family account in android app

Hi, When a check my account in a webbrowser I can see I'm member of a family account. But when I use the Android app is says I only have a free account. What can I do? I allready deleted the app and downloaded it again. Thanks

Casual Listener

Hi,   When a check my account in a webbrowser I can see I'm member of a family account. But when I use the Android app is says I only have a free account. What can I do? I allready deleted the...

osornios

Spotify Star

911 Views

5 replies

0 likes

  • 911 Views
  • 5 replies
  • 0 likes

Superuser Contribution About Link between Facebook and Spotify accounts ?

Hello Community,I would like to cut the link between Facebook and Spotify accounts.Indeed, I would like to have differents connexion IDs for these two apps.Unfortunately, it is not as easy as it sounds, because I subscribed at Spotify Premium on this...

Newbie

Hello Community, I would like to cut the link between Facebook and Spotify accounts. Indeed, I would like to have differents connexion IDs for these two apps. Unfortunately, it is not as easy as i...

Alfredo

Roadie

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes