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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 171 Views
  • 0 replies
  • 5 likes
  • Security
  • 171 Views
  • 0 replies
  • 5 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • CeliMaga
  • Casual Listener
  • 434052 Views
  • 967 replies
  • 108 likes
  • Account
  • 434052 Views
  • 967 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1192614 Views
  • 119 replies
  • 116 likes
  • Account
  • 1192614 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 105967 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 105967 Views
  • 70 replies
  • 11 likes

Solved!! I can't log in anymore suddenly. Spotify tells me I am abroad!

in the last three days I can no longer login via facebook, which is how I set up my account. when I select the facebook button it says "Enjoying your trip. To listen abroad for me than 14 days tell us where you are. " what is that about. I have been ...

  • Casual Listener
  • in the last three days I can no longer login via facebook, which is how I set up my account. when I select the facebook button it says "Enjoying your trip. To listen abroad for me than 14 days tell u...
  • ivyleaguer
  • Casual Listener
  • 1608 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 1608 Views
  • 2 replies
  • 0 likes

Need to talk to someone!!!

I've already sent 3 contact forms and nobody has replied. For some reason, none of my credit cards is working with spotify and my account will be cancelled!!! I will start using another service if I can't make it work. Looks like my business is not a...

  • Casual Listener
  • I've already sent 3 contact forms and nobody has replied. For some reason, none of my credit cards is working with spotify and my account will be cancelled!!! I will start using another service if I ...
  • gpotocnik
  • Casual Listener
  • 283 Views
  • 2 replies
  • 0 likes
  • 283 Views
  • 2 replies
  • 0 likes

Problema al iniciar sesion

He tendido spotify por casi 2 años, siempre entró con mi cuenta de Facebook pero ahora me sale un mensaje que no pudo utilizar spotify por más de 14 días en el extranjero por qué pasa eso? Cree otra cuenta y solo 2 días después me salió el mismo erro...

  • Casual Listener
  • He tendido spotify por casi 2 años, siempre entró con mi cuenta de Facebook pero ahora me sale un mensaje que no pudo utilizar spotify por más de 14 días en el extranjero por qué pasa eso? Cree otra ...
  • aj_joss
  • Newbie
  • 2297 Views
  • 6 replies
  • 0 likes
  • Account
  • 2297 Views
  • 6 replies
  • 0 likes

Solved!! I forgot what address I wrote for my family subscription

I previously subscribed for the family pakage but then spotify sent me an email after 2 months, saying all my family members have to re-confirm/re-enter our postal code. After they did, spotify said they will send us an email on the ZIP confirmation ...

  • Casual Listener
  • I previously subscribed for the family pakage but then spotify sent me an email after 2 months, saying all my family members have to re-confirm/re-enter our postal code. After they did, spotify ...
  • nadinegracia
  • Casual Listener
  • 4872 Views
  • 2 replies
  • 0 likes
  • 4872 Views
  • 2 replies
  • 0 likes

Problemas con inicio

Spotify funciona bien, puedo reproducir música, descargar, etc.Sin embargo, inicio me arroja problemas, sale signo de exclamación, hubo un error, intentar de nuevo.

  • Casual Listener
  • Spotify funciona bien, puedo reproducir música, descargar, etc. Sin embargo, inicio me arroja problemas, sale signo de exclamación, hubo un error, intentar de nuevo.
  • 412 Views
  • 0 replies
  • 0 likes
  • Other
  • 412 Views
  • 0 replies
  • 0 likes

Family Plan Doesn't Work

Spotify won't let me upgrade to a family plan. When I click on "Get Started" on the Family Plan page, I am taken to a screen that tells me my account "cannot support" the plan "at this time." I don't know what this means or how to fix it.

  • Newbie
  • Spotify won't let me upgrade to a family plan. When I click on "Get Started" on the Family Plan page, I am taken to a screen that tells me my account "cannot support" the plan "at this time." I don't...
  • 155 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 155 Views
  • 0 replies
  • 0 likes

Copy Music Library from one account to another - CopiarBiblioteca de musica de una cuenta a la otra.

Hola! Desde hace dos años tengo una cuenta premium, la cual usabamos mi hermana y yo.Recientemente hemos pasado al Plan Premium Familiar y mediante mi invitación a su e-mail (ya que soy el adminitrador) ella se creó una cuenta nueva.Mi pregunta es la...

  • Casual Listener
  • Hola! Desde hace dos años tengo una cuenta premium, la cual usabamos mi hermana y yo. Recientemente hemos pasado al Plan Premium Familiar y mediante mi invitación a su e-mail (ya que soy el adminitr...
  • AllMusicHeart
  • Casual Listener
  • 319 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 319 Views
  • 2 replies
  • 0 likes

Solved!! Support case 08661127 kein login möglich

Hallo. Ich habe mich bereits über das Kontaktformular gemeldet, bekomme aber keine Lösung somdern nur generischen Müll. Deswegen frage ich mal in der community: ich habe einen Familienaccount der mit facebook verbunden ist. Da ich nun mein fb Profil ...

  • Newbie
  • Hallo. Ich habe mich bereits über das Kontaktformular gemeldet, bekomme aber keine Lösung somdern nur generischen Müll. Deswegen frage ich mal in der community: ich habe einen Familienaccount der mit...
  • Maxim
  • Spotify Star
  • 359 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 359 Views
  • 1 replies
  • 0 likes

Como cambio mi musica de mi cuenta anterior a una nueva

Voy a cancelar mi cuenta y abriré una nueva, en la página de Spotify dice que si los contactos en un lapso de 7 dias ellos cambian la música de tu biblioteca y todo a tu cuenta nueva, como puedo hacerlo?

  • Newbie
  • Voy a cancelar mi cuenta y abriré una nueva, en la página de Spotify dice que si los contactos en un lapso de 7 dias ellos cambian la música de tu biblioteca y todo a tu cuenta nueva, como puedo hace...
  • osornios
  • Spotify Star
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes

Trouble Logging In (Facebook account both does and does not exist, etc.)

I originally used Facebook to sign up for Spotify (the free service). It's been a few years since I last tried logging in.When I try to log in using Facebook, it says, "You do not have a Spotify account connected to your Facebook account."When I try ...

  • Newbie
  • I originally used Facebook to sign up for Spotify (the free service). It's been a few years since I last tried logging in. When I try to log in using Facebook, it says, "You do not have a Spotify ...
  • osornios
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Problem in logging in using facebook account and how to transfer my playlist to my new account???

I cant access my old account using facebook data thats why i created a new account. How can i transfer my playlist to my new account. ?? Please help

  • Newbie
  • I cant access my old account using facebook data thats why i created a new account. How can i transfer my playlist to my new account. ?? Please help
  • osornios
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
  • 177 Views
  • 1 replies
  • 0 likes

cant log in

I'm having troubles to sign in on my account, when I try to sign in it says "you can only use spotify abroad for 14 days"...I'm not abroad. I already check the country indicated on my account and it was correct

  • Newbie
  • I'm having troubles to sign in on my account, when I try to sign in it says "you can only use spotify abroad for 14 days"...I'm not abroad. I already check the country indicated on my account and it ...
  • osornios
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Facebook mailaddress does not exist

Hello there! When I signed up, the wrong email address was linked with my account. It is not my current Facebook email address, but one I used a long time ago (and is no longer working). I cannot change my email address on my online profile, because ...

  • Newbie
  • Hello there! When I signed up, the wrong email address was linked with my account. It is not my current Facebook email address, but one I used a long time ago (and is no longer working). I cannot cha...
  • osornios
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • Account
  • 206 Views
  • 1 replies
  • 0 likes

My account but linked to another device which i cannot delete .

I have a account which is somehow linked to another device even though I have deleted and logged out and created a new password whenever I log back in the other person device logs back in automatically I want to be able to stop it.

  • Newbie
  • I have a account which is somehow linked to another device even though I have deleted and logged out and created a new password whenever I log back in the other person device logs  back in autom...
  • osornios
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Deleting account linked to Facebook

I have a Spotify account that I haven't used for a while. When I created it I used Facebook but have since disabled that. However, when I logged into Spotify it reactivated my Facebook which I don't want to do. I've tried creating a new account but b...

  • Newbie
  • I have a Spotify account that I haven't used for a while. When I created it I used Facebook but have since disabled that. However, when I logged into Spotify it reactivated my Facebook which I don't ...
  • osornios
  • Spotify Star
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

Migrating Account

Hi, I have two Spotify accounts one of which is premium and has over a year of data on it. I want to change my username on that account, but understand my best bet is to make a new account and then request to transfer my data over from one account to...

  • Visitor
  • Hi, I have two Spotify accounts one of which is premium and has over a year of data on it. I want to change my username on that account, but understand my best bet is to make a new account and then r...
  • osornios
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • Account
  • 224 Views
  • 1 replies
  • 0 likes

change paydate?

Have asked before about the possibilities to change the date when thenmoney is drawn. For the moment my prenumeration have been paused, does that means that, if I wait and get a premium for a date when I normal get money, will that change the paydate...

  • Newbie
  • Have asked before about the possibilities to change the date when thenmoney is drawn. For the moment my prenumeration have been paused, does that means that, if I wait and get a premium for a date wh...
  • Elwiiin
  • Newbie
  • 252 Views
  • 2 replies
  • 0 likes
  • Account
  • 252 Views
  • 2 replies
  • 0 likes

Help

When i try to set device password i can'tI follow some steps my friend told me to doThat i have to login with facebook then go to security then apps password then genrate password for spotify it gives me some numbers but to now i can't set a device f...

  • Newbie
  • When i try to set device password i can't I follow some steps my friend told me to do That i have to login with facebook then go to security then apps password then genrate password for spotify it ...
  • osornios
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
  • 177 Views
  • 1 replies
  • 0 likes

Can't log in on boxee

I can't log in on boxee Because it says that i need premium but i have already premium

  • Newbie
  • I can't log in on boxee Because it says that i need premium but i have already premium
  • osornios
  • Spotify Star
  • 1107 Views
  • 1 replies
  • 1 likes
  • Account
  • 1107 Views
  • 1 replies
  • 1 likes