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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4815 Views
  • 1 replies
  • 9 likes
  • Security
  • 4815 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 466856 Views
  • 976 replies
  • 111 likes
  • Account
  • 466856 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206162 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206162 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 114963 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 114963 Views
  • 72 replies
  • 12 likes

Superuser Contribution Country wont change

Hi Community, we have a family premium account but as I was travelling when activating my account it is not listed under Switzerland. I tried to change the country settings together with my payment details but no success. It does state country would ...

  • Newbie
  • Hi Community,  we have a family premium account but as I was travelling when activating my account it is not listed under Switzerland. I tried to change the country settings together with my pa...
  • Alfredo
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Başkası kartımı kullanıyor

Başka biri kartımı kullanıyor ve ödeme yapılmasını istemiyorum. Ziraati aradığımda spotifyla iletişime geçmem gerektiği söylendi ama bi çözüm bulamadım.

  • Newbie
  • Başka biri kartımı kullanıyor ve ödeme yapılmasını istemiyorum. Ziraati aradığımda spotifyla iletişime geçmem gerektiği söylendi ama bi çözüm bulamadım.
  • Alfredo
  • Roadie
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution another device accesses my account

Hello, I'm using Spotify on my Laptop and my Android device. Today an iPhone (iPhonedePiero) showed up in the device list. I logged off from all devices and changed my password, but the iPhone still seems to access my account. When I logged in to my ...

  • Casual Listener
  • Hello,   I'm using Spotify on my Laptop and my Android device. Today an iPhone (iPhonedePiero) showed up in the device list. I logged off from all devices and changed my password, bu...
  • Alfredo
  • Roadie
  • 341 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Restoring password from mobile device

1. I just requested to restore password through my mobile device. I got link send to my email address correctly. Only problem was that it's not possible to click the link and open it with a mobile device. 2. Due to the link issue I planned to contact...

  • Newbie
  • 1. I just requested to restore password through my mobile device. I got link send to my email address correctly. Only problem was that it's not possible to click the link and open it with a mobile de...
  • Alfredo
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't upgrade to premium due to failing in the payment method

I can't upgrade to premium, because of failing in the payment I chose the smart and globe I have a load total of 130 but it keep telling me that there was an error.

  • Newbie
  • I can't upgrade to premium, because of failing in the payment I chose the smart and globe I have a load total of 130 but it keep telling me that there was an error.
  • Alfredo
  • Roadie
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

No me deja unirme a un plan familiar

Hola, mi hermano me ha invitado a un plan familiar que tiene y cuando añado la dirección en la que vivimos los dos, me dice que no es posible comprobar...Alguien me puede ayudar, por favor??Gracias!

  • Newbie
  • Hola, mi hermano me ha invitado a un plan familiar que tiene y cuando añado la dirección en la que vivimos los dos, me dice que no es posible comprobar... Alguien me puede ayudar, por favor?? Gra...
  • alejandrobet03
  • Newbie
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Hacked

Hello,Recently, my account (iKiwiz) was hacked. They changed both the email and the password. I am still able to login through Facebook, though, and deactivated premium in hopes that the hacker wasn't able to get my card information. Can I get some h...

  • Casual Listener
  • Hello, Recently, my account (iKiwiz) was hacked. They changed both the email and the password. I am still able to login through Facebook, though, and deactivated premium in hopes that the hacker was...
  • JuanCamilo
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution my partner has connected my spotify to her facebook how do i remove it

How can i remove it? I dont have facebook myself anymore but i dont want her name and picture as its my account!

  • Casual Listener
  • How can i remove it? I dont have facebook myself anymore but i dont want her name and picture as its my account!
  • lankylioneer
  • Casual Listener
  • 277 Views
  • 2 replies
  • 0 likes
  • 277 Views
  • 2 replies
  • 0 likes

I would like spotify to offer a phone number to call for customer support. Not good with computers.

I am an older Spotify user who just loves the concept of Spotify, but am not very computer savvy. So when I encounter a problem, it is beyond difficult for me to try to navigate your site for an answer. I usually have to ask my daughter to help, but ...

  • Newbie
  • I am an older Spotify user who just loves the concept of Spotify, but am not very computer savvy. So when I encounter a problem, it is beyond difficult for me to try to navigate your site for an answ...
  • LOSALOSALOSA
  • Newbie
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

How to setup Family account when using Rogers Premium (Canada)

I have Spotify Premium from Rogers in Canada, and it's supposed to allow for the family plan, but I don't see any options to do it. I saw on the support page "If you have a Premium account created through any other company than Spotify, you will need...

  • Casual Listener
  • I have Spotify Premium from Rogers in Canada, and it's supposed to allow for the family plan, but I don't see any options to do it.  I saw on the support page "If you have a Premium account crea...
  • innesyates
  • Newbie
  • 2066 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 2066 Views
  • 4 replies
  • 0 likes

Superuser Contribution Acccount suddenly deleted?

Got logged out from spotify today, and after that i could not log in anymore. When i try to reset password it says "username or email adress is not linked to a active Acccount".. I have checked like 2000 Times', and the username is correct. Can someb...

  • Newbie
  • Got logged out from spotify today, and after that i could not log in anymore. When i try to reset password it says "username or email adress is not linked to a active Acccount".. I have checked like ...
  • JuanCamilo
  • Roadie
  • 267 Views
  • 1 replies
  • 0 likes
  • Account
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't let me connect my account to Facebook

Hey,I want to connect my Spotify account to my Facebook account, I've been having some issues getting it to work. Whenever I try to manually connect my account to Facebook via the Spotify website, I keep getting the same error message: 'Sorry there h...

  • Visitor
  • Hey, I want to connect my Spotify account to my Facebook account, I've been having some issues getting it to work. Whenever I try to manually connect my account to Facebook via the Spotify website, ...
  • user-removed
  • Not applicable
  • 2429 Views
  • 2 replies
  • 1 likes
  • 2429 Views
  • 2 replies
  • 1 likes

Connect to Facebook

Hi, I am unable to conect my account to facebook - it states "Sorry there has been a temporary error, please try again later." Thank you

  • Newbie
  • Hi,   I am unable to conect my account to facebook - it states "Sorry there has been a temporary error, please try again later."   Thank you
  • zuado01
  • Music Fan
  • 185 Views
  • 1 replies
  • 0 likes
  • Account
  • 185 Views
  • 1 replies
  • 0 likes

Premium alamıyorum

Premium almak için Spotify hesabı açtım iki arkadaşım da rica etti onlar da kendi hesaplarını verdiler onlar için premium alacaktım. Önce arkadaşın hesabını yaptım ve başarıyla oldu. Elimde ekran görüntüsü mevcut. Telefonuma bankadan cekildigine dair...

  • Newbie
  • Premium almak için Spotify hesabı açtım iki arkadaşım da rica etti onlar da kendi hesaplarını verdiler onlar için premium alacaktım. Önce arkadaşın hesabını yaptım ve başarıyla oldu. Elimde ekran gör...
  • user-removed
  • Not applicable
  • 1020 Views
  • 1 replies
  • 0 likes
  • 1020 Views
  • 1 replies
  • 0 likes

Solved!! Not Getting Advertised Promotional Rate - 99 Cents for Three Months

When I logged in under my trial on the splash page it showed a promotion for the first three months of premium at 99 cents per month. When I activated premium I did not get the promotional rate. How do I get this fixed? I was charged the normal $9.99...

  • Newbie
  • When I logged in under my trial on the splash page it showed a promotion for the first three months of premium at 99 cents per month. When I activated premium I did not get the promotional rate. How ...
  • steps4038
  • Newbie
  • 39889 Views
  • 142 replies
  • 17 likes
  • Account
    Premium
  • 39889 Views
  • 142 replies
  • 17 likes

Superuser Contribution Premium Family in Spanien

Habe einen Premium Family Account. Online wird dieser auch so angezeigt. Wenn ich mich aber in der App anmelde, erscheint nur free und ich kann auch keine Playlists Downloaden. Befinde mich zu Zeit in Spanien, liegt es daran?

  • Casual Listener
  • Habe einen Premium Family Account. Online wird dieser auch so angezeigt. Wenn ich mich aber in der App anmelde, erscheint nur free und ich kann auch keine Playlists Downloaden. Befinde mich zu Zeit i...
  • Scholz03
  • Casual Listener
  • 360 Views
  • 2 replies
  • 0 likes
  • Premium
  • 360 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family members kicked out

So my grandfather and cousin (living in the same house) were kicked out of spotify family. We are using it for months and now this? Reenter/Reinvite doesn't work because "spotify could check if the people live at the same address". What the **bleep**...

  • Visitor
  • So my grandfather and cousin (living in the same house) were kicked out of spotify family. We are using it for months and now this? Reenter/Reinvite doesn't work because "spotify could check if the p...
  • Melody
  • Spotify
  • 280 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong email.

Someone registered an account with my email and I can't find how to report it.

  • Newbie
  • Someone registered an account with my email and I can't find how to report it.
  • Melody
  • Spotify
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conta Hackeada

Olá, sou assinante premium e tive minha conta hackeada hoje. Trocaram minha assinatura premium pelo plano familiar e cadastraram novos devices com e-mails falsos. Já deletei os aparelhos, porém solicito retorno ao plano antigo com urgência. Não consi...

  • Newbie
  • Olá, sou assinante premium e tive minha conta hackeada hoje. Trocaram minha assinatura premium pelo plano familiar e cadastraram novos devices com e-mails falsos. Já deletei os aparelhos, porém solic...
  • Melody
  • Spotify
  • 3114 Views
  • 1 replies
  • 0 likes
  • 3114 Views
  • 1 replies
  • 0 likes