Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 453 Views
  • 0 replies
  • 7 likes
  • Security
  • 453 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 440831 Views
  • 968 replies
  • 108 likes
  • Account
  • 440831 Views
  • 968 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195901 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195901 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 107059 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 107059 Views
  • 70 replies
  • 11 likes

Spotify Account Passwort reset without email

Ich habe mich mit der E-Mail-Adresse valerieklassen1997@yahoo.de angemeldet und dem Benutzernamen valeriekla. Allerdings kenne ich mein Passwort nicht mehr und auf die Emailadresse habe ich auch keinen Zugriff. Die aktuelle Emailadresse lautet: valer...

  • Newbie
  • Ich habe mich mit der E-Mail-Adresse valerieklassen1997@yahoo.de angemeldet und dem Benutzernamen valeriekla. Allerdings kenne ich mein Passwort nicht mehr und auf die Emailadresse habe ich auch kein...
  • 417 Views
  • 0 replies
  • 0 likes
  • 417 Views
  • 0 replies
  • 0 likes

Cuenta premium

No tengo acceso a Premuim, siendo que acabo de hacer mi pago el 3 de Junio, con la promo de 3 meses. Necesito respuesta rápida. Gracias. Número de orden: 577062797038075

  • Casual Listener
  • No tengo acceso a Premuim, siendo que acabo de hacer mi pago el 3 de Junio, con la promo de 3 meses. Necesito respuesta rápida. Gracias.   Número de orden: 577062797038075
  • agraciano
  • Casual Listener
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Need help with family plan

My roommate entered the wrong zip code while accepting my family invite and now I need someone to reset his email to get the account to him but there is no customer service number to call. How can I fix this without having him make a new email?

  • Casual Listener
  • My roommate entered the wrong zip code while accepting my family invite and now I need someone to reset his email to get the account to him but there is no customer service number to call. How can I ...
  • Bittencourt
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Account hacked (email changed)

I received an email titled "We've updated your email address". this mail told me that my previous (the correct email) -snip- has been changed to (hacked email) -snip-. I keep seeing messages saying to go to https://support.spotify.com/uk/contact-spot...

  • Visitor
  • I received an email titled "We've updated your email address". this mail told me that my previous (the correct email) -snip- has been changed to (hacked email) -snip-.   I keep seeing m...
  • pabloespejo
  • Regular
  • 21067 Views
  • 10 replies
  • 0 likes
  • Account
  • 21067 Views
  • 10 replies
  • 0 likes

i cant share my now playing on twitter

i cant not share my now playing on twitter

  • Casual Listener
  • i cant not share my now playing on twitter
  • Brtedd
  • Casual Listener
  • 457 Views
  • 2 replies
  • 0 likes
  • 457 Views
  • 2 replies
  • 0 likes

Can't access my saved account

I had Spotify premium on my old phone, then when I tried to access it on my new phone it allowed me to log in with Facebook but it's not my saved premium account. I first tried with my email address but couldn't remember the password. Now I don't kno...

  • Newbie
  • I had Spotify premium on my old phone, then when I tried to access it on my new phone it allowed me to log in with Facebook but it's not my saved premium account. I first tried with my email address ...
  • Bittencourt
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Efetuei o pagamento e minha conta não mudo para premium

Quanto tempo demora para eu ter acesso premium, pois efetuei o pagamento do boleto ontem e Ainda não mudaram minha conta !

  • Newbie
  • Quanto tempo demora para eu ter acesso premium, pois efetuei o pagamento do boleto ontem e Ainda não mudaram minha conta !
  • Bittencourt
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Songs library

Hello I was just wondering how to transfer my entire "songs" library from my facebook spotify account to my new one. It has 652 songs and I want to put them all into one playlist on my new account.Thank you

  • Casual Listener
  • Hello I was just wondering how to transfer my entire "songs" library from my facebook spotify account to my new one. It has 652 songs and I want to put them all into one playlist on my new account. ...
  • sukiballin
  • Casual Listener
  • 188 Views
  • 2 replies
  • 0 likes
  • 188 Views
  • 2 replies
  • 0 likes

Superuser Contribution Tenho o Premium e só tenho acesso ao Free

Faz alguns meses que tento acessar minha conta Premium, que pago todos os meses e não consigo acessar. Como a senha era salva no computador não sei mais qual login é senha e qual email era cadastrado, se algum que já esteja desativado ou não. Pelo at...

  • Newbie
  • Faz alguns meses que tento acessar minha conta Premium,  que pago todos os meses e não consigo acessar. Como a senha era salva no computador não sei mais qual login é senha e qual email era cada...
  • meirelesluiza
  • Newbie
  • 435 Views
  • 4 replies
  • 1 likes
  • Login
  • 435 Views
  • 4 replies
  • 1 likes

Family Member got Kicked Out

here's what i met.I invited my family member to join this plan, typed same address but recieved an email said that account can't be verified(something like that). if i send an invitation again, still showing "can't be verified".Is there any way to re...

  • Casual Listener
  • here's what i met. I invited my family member to join this plan, typed same address but recieved an email said that account can't be verified(something like that). if i send an invitation again...
  • dyingapple
  • Casual Listener
  • 235 Views
  • 2 replies
  • 0 likes
  • Account
  • 235 Views
  • 2 replies
  • 0 likes

Need help

My friends want to follow me cause of my playlists, but when they try to find my account they can't. I don't know why? It's not hidden account. Need your help, via my regards (:

  • Newbie
  • My friends want to follow me cause of my playlists, but when they try to find my account they can't. I don't know why? It's not hidden account. Need your help, via my regards (:
  • Maxim
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Dont get 3 month Premium for 0,99

Hello,today i bought 3 month premium for 9,99 with a Pasesafe Card ,but I got only one month. Can anyone help me? I

  • Casual Listener
  • Hello, today i bought 3 month premium for 9,99 with a Pasesafe Card ,but I got only one month. Can anyone help me? I
  • Maxim
  • Spotify Star
  • 277 Views
  • 3 replies
  • 1 likes
  • Premium
  • 277 Views
  • 3 replies
  • 1 likes

Solved!! Unable to login to my reset windows 10 machine

HelloI have just reset my laptop with windows 10 & are trying to reload spotify but are having no luck. I enter my username (& email) & password (already reset as thought i'd forgot it) so I know these are correct. But neither the 'log in' button or ...

  • Newbie
  • Hello I have just reset my laptop with windows 10 & are trying to reload spotify but are having no luck. I enter my username (& email) & password (already reset as thought i'd forgo...
  • JamesHelps
  • Roadie
  • 334 Views
  • 1 replies
  • 0 likes
  • Login
  • 334 Views
  • 1 replies
  • 0 likes

Family Premium

Hi there! I'm trying to invite my brother to use the family premium however, it shows that he is unable to join as spotify could not verify he is living in the same address as me (address entered is the same address!) Please advise.

  • Newbie
  • Hi there!   I'm trying to invite my brother to use the family premium however, it shows that he is unable to join as spotify could not verify he is living in the same address as me (address en...
  • Bittencourt
  • Spotify Star
  • 205 Views
  • 2 replies
  • 0 likes
  • 205 Views
  • 2 replies
  • 0 likes

Cerrar cuenta por mal servicio de soporte

He abierto dos casos vi email los cuales no me han solucionado el problema, ref:_00DD0pxIW._500571TYewf:ref y ref:_00DD0pxIW._500571TXTeT:refme responden lo mismo cada ves y me estan ocacionando problemas con mi pareja!quiero cerrar la cuenta y cance...

  • Casual Listener
  • He abierto dos casos vi email los cuales no me han solucionado el problema,  ref:_00DD0pxIW._500571TYewf:ref y ref:_00DD0pxIW._500571TXTeT:ref me responden lo mismo cada ves y me estan oc...
  • cesarcastr
  • Casual Listener
  • 271 Views
  • 3 replies
  • 0 likes
  • 271 Views
  • 3 replies
  • 0 likes

Pagamento

Boa noite! Tenho uma duvida. Contratei o Spotify family anteriormente em um cartão mas, devido um motivo particular foi cancelado. Entretanto adicionei outro cartão para efetuar o pagamento mas todos os meu membros sumiram.? Fui perguntar a eles se a...

  • Newbie
  • Boa noite! Tenho uma duvida. Contratei o Spotify family anteriormente em um cartão mas, devido um motivo particular foi cancelado. Entretanto adicionei outro cartão para efetuar o pagamento mas todos...
  • Bittencourt
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Minha conta sai quando reinicio o iPhone

Bom dia, ultimamente, quando reinicio o iPhone 6 ou quando ele descarrega que eu ligo novamente, o spotify tem saído da conta e eu tenho que baixar tudo novamente, tenho 2400 musicas baixadas e toda vez que isso acontece tenho que baixar novamente, a...

  • Newbie
  • Bom dia, ultimamente, quando reinicio o iPhone 6 ou quando ele descarrega que eu ligo novamente, o spotify tem saído da conta e eu tenho que baixar tudo novamente, tenho 2400 musicas baixadas e toda ...
  • Bittencourt
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Payment with paypal not working (3 month for 0.99€)

Hello community Today I tried to order 3 month spotify premium for 0.99€.At first, I selected PayPal as the payment method and than I was redirected to the paypal page.Then, I entered my login datas and I accepted the payment.After that, PayPal redir...

  • Newbie
  • Hello community 🙂   Today I tried to order 3 month spotify premium for 0.99€. At first, I selected PayPal as the payment method and than I was redirected to the paypal page. Then, I entered...
  • user-removed
  • Not applicable
  • 2198 Views
  • 7 replies
  • 4 likes
  • Account
    Premium
    Subscription
  • 2198 Views
  • 7 replies
  • 4 likes

Superuser Contribution Can not change e-mail address

I am using facebook to log in to you services, unfortunately there seems to be a wrong e-mail address appearing in my profile and I am unable to change it. I left several messages with the right e-mail address, but since I keep the message that you w...

  • Newbie
  • I am using facebook to log in to you services, unfortunately there seems to be a wrong e-mail address appearing in my profile and I am unable to change it. I left several messages with the right e-ma...
  • Jack
  • Roadie
  • 288 Views
  • 3 replies
  • 0 likes
  • 288 Views
  • 3 replies
  • 0 likes

Superuser Contribution someone else is using my account HELP!!!

When i listen to musik it sometimes stops and it says my account is been used somewhere else. How can i see where it is being used? Sorry for the english

  • Newbie
  • When i listen to musik it sometimes stops and it says my account is been used somewhere else. How can i see where it is being used?   Sorry for the english 😕  
  • Jack
  • Roadie
  • 274 Views
  • 3 replies
  • 0 likes
  • 274 Views
  • 3 replies
  • 0 likes