Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 6516 Views
  • 1 replies
  • 9 likes
  • Security
  • 6516 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 473038 Views
  • 978 replies
  • 111 likes
  • Account
  • 473038 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207739 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207739 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 118933 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 118933 Views
  • 72 replies
  • 12 likes

Superuser Contribution someone else is using my account HELP!!!

When i listen to musik it sometimes stops and it says my account is been used somewhere else. How can i see where it is being used? Sorry for the english

  • Newbie
  • When i listen to musik it sometimes stops and it says my account is been used somewhere else. How can i see where it is being used?   Sorry for the english 😕  
  • Jack
  • Roadie
  • 286 Views
  • 3 replies
  • 0 likes
  • 286 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account hack

Hi, ive tried logging all devices off my spotify account as well as change my fb password, someones iphone device still finds its way and keeps downloading and playing music while I am. Is there anyway to block unwanted devices off my spotify account...

  • Newbie
  • Hi, ive tried logging all devices off my spotify account as well as change my fb password, someones iphone device still finds its way and keeps downloading and playing music while I am. Is there anyw...
  • Jack
  • Roadie
  • 260 Views
  • 2 replies
  • 0 likes
  • 260 Views
  • 2 replies
  • 0 likes

Superuser Contribution (updated for missing info) I don't have lyrics in my new spotify account?

I'm on spotify mobile for android. I recently decided to make a new account in which i did around 2 months ago. I have premium on that account but I don't get the lyrics feature anymore. whenever i log into my old account though, i have the lyrics fe...

  • Regular
  • I'm on spotify mobile for android. I recently decided to make a new account in which i did around 2 months ago. I have premium on that account but I don't get the lyrics feature anymore.  whenev...
  • Jack
  • Roadie
  • 631 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 631 Views
  • 5 replies
  • 0 likes

Someone is using my account - I can see it in my DISCOVER WEEKLY...

Hello! My music taste is 100% alternative rock but for some reason, I get some Kid`s music listed into my DISCOVER WEEKLY playlists every week! I suspect that my login is somewhere active in my family but can`t figure which device is using it. How ca...

  • Casual Listener
  • Hello! My music taste is 100% alternative rock but for some reason, I get some Kid`s music listed into my DISCOVER WEEKLY playlists every week! I suspect that my login is somewhere active in my ...
  • MigWehrle
  • Casual Listener
  • 247 Views
  • 2 replies
  • 0 likes
  • 247 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can you reuse an email that is being/has been used on an old account?

I want to change my spotify username, but obviously there is no way to do that. The support website says that you cannot reuse a username that has been used with a deleted or existing account, however I want to use the same email on the new account (...

  • Newbie
  • I want to change my spotify username, but obviously there is no way to do that. The support website says that you cannot reuse a username that has been used with a deleted or existing account, howeve...
  • user-removed
  • Not applicable
  • 8093 Views
  • 2 replies
  • 0 likes
  • Account
  • 8093 Views
  • 2 replies
  • 0 likes

I have cancelled my account but am still being charged...?

Hi thereI have cancelled my spotify account but am still being charged. Can you please let me know why and have this cancelled immediately.

  • Newbie
  • Hi there I have cancelled my spotify account but am still being charged. Can you please let me know why and have this cancelled immediately.   
  • JamesHelps
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Spotify support is ridiculously ineffectual.

In March I went through the ringer with support in order to gain the student discount. This was my second attempt, after the first one also failed. I was assured that this time is did actually work. Well, stupid me, I only now have noticed that I hav...

  • Newbie
  • In March I went through the ringer with support in order to gain the student discount. This was my second attempt, after the first one also failed. I was assured that this time is did actually work. ...
  • kcree
  • Casual Listener
  • 302 Views
  • 3 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
  • 302 Views
  • 3 replies
  • 1 likes

I forgot my email

I forgot my email to my old account plus my phone broke so i couldnt transfer it to my new phone and now i dont know how to cancel my old one and just use my new one

  • Newbie
  • I forgot my email to my old account plus my phone broke so i couldnt transfer it to my new phone and now i dont know how to cancel my old one and just use my new one
  • osornios
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

premium family account member gone

so i had a premium family account,one of my family member had to hard reset his phone with spotify family premium in ot.When he download the spotify app and use the same email with his facebook, his premium account becomes a free account. When i trie...

  • Newbie
  • so i had a premium family account, one of my family member had to hard reset his phone with spotify family premium in ot. When he download the spotify app and use the same email with his facebook, ...
  • osornios
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 208 Views
  • 1 replies
  • 0 likes

pague 2 veces por los 3 meses por $9.00 y no tengo premium

pague 2 veces la promocion de 3 meses por $9.00 y no tengo cuenta premium y ya se ven reflejados los cargos en la tarjeta

  • Newbie
  • pague 2 veces la promocion de 3 meses por $9.00 y no tengo cuenta premium y ya se ven reflejados los cargos en la tarjeta
  • osornios
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Solved!! Unable to change country

I have just signed up for Spotify premium family however I am unable to change my profile from Usa to UK. My payment details are registered in UK and I am in the UK when I set up so I don't understand why this is happening?It means I can't link my ot...

  • Newbie
  • I have just signed up for Spotify premium family however I am unable to change my profile from Usa to UK. My payment details are registered in UK and I am in the UK when I set up so I don't understan...
  • osornios
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 273 Views
  • 1 replies
  • 0 likes

Premimus account trouble!!!

I have purchased the premium and I still get commercials .When I go to my account and re-sign up for premium, it says that I already have a premium memebership and nothing changes.... this is so annoying, I dont know what to do.. HELP!!!

  • Newbie
  • I have purchased the premium and I still get commercials <insert sad face>. When I go to my account and re-sign up for premium, it says that I already have a premium memebership and nothing ch...
  • LoganHelps
  • Composer
  • 180 Views
  • 2 replies
  • 0 likes
  • 180 Views
  • 2 replies
  • 0 likes

Email is expiring

I made the clumsy mistake of using a school email to make a spotify account. To fix this, I made my school accounts playlists public and followed them so I could keep them. When my school email expires, will I still have access to the playlists I fol...

  • Newbie
  • I made the clumsy mistake of using a school email to make a spotify account. To fix this, I made my school accounts playlists public and followed them so I could keep them. When my school email expir...
  • osornios
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
  • 182 Views
  • 1 replies
  • 0 likes

Account Hacked

First of all your customer service is trash. My account seems to be hacked and I've contacted you 5 times but no response. The email was changed but not by me so now I can't login to my account that I pay for. Please look into this ASAP

  • Newbie
  • First of all your customer service is trash. My account seems to be hacked and I've contacted you 5 times but no response. The email was changed but not by me so now I can't login to my account that ...
  • osornios
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Solved!! Change account on ps4

Hi my friend is logged into his spotify account on my PS4 through the playstation music app and i am not sure how to log him out and log into my account. I had tried deleting the application and re downloading it but he was still logged in. The log m...

  • Newbie
  • Hi my friend is logged into his spotify account on my PS4 through the playstation music app and i am not sure how to log him out and log into my account. I had tried deleting the application and re d...
  • darrenandbryann
  • Newbie
  • 5724 Views
  • 4 replies
  • 2 likes
  • Account
  • 5724 Views
  • 4 replies
  • 2 likes

Gift Card for Existing User

My son is a current user. I want to send a gift card. He has already paid for a subscription but I'm not sure when it ends. If he redeems the card now will it just automatically extend out from the end of his current subscription?

  • Newbie
  • My son is a current user.  I want to send a gift card.  He has already paid for a subscription but I'm not sure when it ends.  If he redeems the card now will it just automatically ext...
  • wingnutjeff
  • Newbie
  • 1831 Views
  • 2 replies
  • 0 likes
  • 1831 Views
  • 2 replies
  • 0 likes

Can't purchase gift card

Hi, Have been trying to purchase a gift card to my daughter for two days now without success. As I have entered my credit card details I hit the "Confirm" button and shortly after that I see a page with the message "Error in request"? I have tried tw...

  • Newbie
  • Hi,   Have been trying to purchase a gift card to my daughter for two days now without success. As I have entered my credit card details I hit the "Confirm" button and shortly after that I s...
  • socialepidemic
  • Newbie
  • 2838 Views
  • 16 replies
  • 0 likes
  • 2838 Views
  • 16 replies
  • 0 likes

Solved!! Vodafone Spotify premium offer - Transferring onto existing premium account

Hi I am a Vodafone employee in the UK. I have been given the option to have Spotify as part of my tarrif. I was also a premium Spotify customer. As i cancelled my prmium spotify subscription to take up the Vodafone offer i now find my account details...

  • Newbie
  • Hi   I am a Vodafone employee in the UK.  I have been given the option to have Spotify as part of my tarrif.  I was also a premium Spotify customer.   As i cancelled my pr...
  • Swinehearder
  • Newbie
  • 5870 Views
  • 13 replies
  • 0 likes
  • 5870 Views
  • 13 replies
  • 0 likes

Solved!! Paying for 3 months at 0.99

I purchased Spotify premium a month ago, and I had purchased the 3 months for 0.99 package. I didn't have a credit card at the time, so I purchased it with a spotify $10 card. The transaction was complete and everything, but after a month, I don't ha...

  • Casual Listener
  • I purchased Spotify premium a month ago, and I had purchased the 3 months for 0.99 package. I didn't have a credit card at the time, so I purchased it with a spotify $10 card. The transaction was com...
  • Jread2433
  • Newbie
  • 1710 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1710 Views
  • 4 replies
  • 0 likes

Solved!! Switch from premium to family

I switched from Spotify Premium to a participant of a Family Premium.Would I have to cancel my payment from my Premium somewhere? Or will I not be charged for the music? (Since the person who closed the Family Premium is the one paying)

  • Newbie
  • I switched from Spotify Premium to a participant of a Family Premium. Would I have to cancel my payment from my Premium somewhere? Or will I not be charged for the music? (Since the person who close...
  • kejt_
  • Community Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes