Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83607 Views

29 replies

0 likes

  • 83607 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104843 Views

10 replies

3 likes

Account
Login
  • 104843 Views
  • 10 replies
  • 3 likes

Solved!! Accessing Japanese music/catalog via premium

Hello, I was wondering if it is possible to access Japanese region while using a premium service that is tied to different region/country? FYI, I currently live in Australia and I'm thinking of signing up for premium subscription via Australian payme...

Newbie

Hello,   I was wondering if it is possible to access Japanese region while using a premium service that is tied to different region/country?   FYI, I currently live in Australia and I'm...

otsu-chan

Newbie

15934 Views

2 replies

0 likes

  • 15934 Views
  • 2 replies
  • 0 likes

Solved!! Cannot change country and i cannot pay for premium

Hi, I just create an account. The web address is for Ireland where i live but i don't know why in the account info the country is USA and it doesn't give me the option to change it. Suddently if i try to pay for premium it gives me the price in dolla...

Casual Listener

Hi, I just create an account. The web address is for Ireland where i live but i don't know why in the account info the country is USA and it doesn't give me the option to change it. Suddently if i tr...

fadangel

Casual Listener

518 Views

2 replies

0 likes

  • 518 Views
  • 2 replies
  • 0 likes

Deleted account, but email still in use?

So I recently deleted my account since I wanted to reset everything and change my name to something my friends would recognise. Everything worked except when I try to create a new account using the same email spotify says that my email is in use.How ...

Casual Listener

So I recently deleted my account since I wanted to reset everything and change my name to something my friends would recognise.  Everything worked except when I try to create a new account usin...

OxKitsune

Casual Listener

3155 Views

2 replies

0 likes

  • 3155 Views
  • 2 replies
  • 0 likes

Account hacked, email changed.

Hi My spotify has been hacked and my email and password has been changed even though I did not request this. We currently have a family account and any accounts linked to this are no longer premium and just showing as free. I have tried emailing and ...

Casual Listener

Hi   My spotify has been hacked and my email and password has been changed even though I did not request this. We currently have a family account and any accounts linked to this are no lo...

modoc789

Casual Listener

957 Views

2 replies

0 likes

  • 957 Views
  • 2 replies
  • 0 likes

Spotify Premium

HeyIch habe mir eine Spotify Premium Geschenkkarte gekauft da es bei uns gerade keine Paysafe Cards gab. Jetzt finde ich aber nichts, wo ich diese einlösen kann und Reedem funktioniert irgendwie nicht.Brauche HILFEEEE

Newbie

Hey Ich habe mir eine Spotify Premium Geschenkkarte gekauft da es bei uns gerade keine Paysafe Cards gab. Jetzt finde ich aber nichts, wo ich diese einlösen kann und Reedem funktioniert irgendwie ni...

Maxim

Spotify Star

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Updated the wrong account

I have 2 spotify accounts. I accidentally upgraded my old account for the 99cent promotion and cancelled immediately. I want to update the correct account for this promotion with the same credit card, but it is telling me I am already applied for thi...

Newbie

I have 2 spotify accounts. I accidentally upgraded my old account for the 99cent promotion and cancelled immediately. I want to update the correct account for this promotion with the same credit card...

Jacob

Community Legend

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Subscribed to student by accident

hey so I opened the offers menu and accidentally subscribed to the student discount thing because I clicked on it and didn't know it saved that as my option. I paid for premium membership then closed my browser tab. I got charged for the subscription...

Newbie

hey so I opened the offers menu and accidentally subscribed to the student discount thing because I clicked on it and didn't know it saved that as my option. I paid for premium membership then closed...

Jacob

Community Legend

320 Views

1 replies

0 likes

Account
Premium
Subscription
  • 320 Views
  • 1 replies
  • 0 likes

Email not updating. account registered to an old email i cant access

Hello all, I've recently hit a wall attempting to link my spotify to my PSN account, my spotify is linked to my facebook and therefore uses my facebook email as its contact email. However, despite my account page stating that "to change your spotify ...

Newbie

Hello all,   I've recently hit a wall attempting to link my spotify to my PSN account, my spotify is linked to my facebook and therefore uses my facebook email as its contact email.   H...

Jacob

Community Legend

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Solved!! My premium account has stolen please hepl me!

My account seems to be hacked by someone who uses cedricksupan28@yahoo.com mail adress. I was not able to log in for the last two days and I severaly filled out forms for my problem through the spotify web adress (https://www.spotify.com/tr/) but nob...

Casual Listener

My account seems to be hacked by someone who uses cedricksupan28@yahoo.com mail adress. I was not able to log in for the last two days and I severaly filled out forms for my problem through the spoti...

Bittencourt

Spotify Star

654 Views

3 replies

0 likes

Account
Security
  • 654 Views
  • 3 replies
  • 0 likes

Can't not login my account in app

I can not login my account in the app but i can in website and i have changed the password 3 and im using galaxy s6 edge times still doesnt work at all please help

Casual Listener

I can not login my account in the app but i can in website and i have changed the password 3 and im using galaxy s6 edge times still doesnt work at all please help

LoganHelps

Composer

587 Views

5 replies

0 likes

Account
  • 587 Views
  • 5 replies
  • 0 likes

Can't log in to my account using the app

Since yesterday, when Spotify logged out on my iPhone by itself, I can't log in anymore, as it says my username or password are incorrect. That's impossible, since I can log in on the web just fine. I tried changing the password just in case but it s...

Casual Listener

Since yesterday, when Spotify logged out on my iPhone by itself, I can't log in anymore, as it says my username or password are incorrect. That's impossible, since I can log in on the web just fine. ...

francinebpalma

Casual Listener

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Unknown device connected to account, all playlists gone ... any way to restore them?

Hi, I was playing spotify and all of a sudden my music paused playing, and I got a notification asking to keep playing on some random device I've never seen, or to start playing on my phone. Immediately this set of alarm bells and I assume someone el...

Casual Listener

Hi,   I was playing spotify and all of a sudden my music paused playing, and I got a notification asking to keep playing on some random device I've never seen, or to start playing on my phone....

gilbertw1

Casual Listener

365 Views

1 replies

0 likes

Account
Security
  • 365 Views
  • 1 replies
  • 0 likes

Logging in

My phone logged me out of my Spotify. I keep changing the password and I can't get in. It either says "can't use Spotify abroad for 14 days" or just says the login failed, which doesn't make sense because I just changed the password. The country I sa...

Newbie

My phone logged me out of my Spotify. I keep changing the password and I can't get in. It either says "can't use Spotify abroad for 14 days" or just says the login failed, which doesn't make sense be...

Maxim

Spotify Star

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

CANCELARON MI CUENTA PREMIUM

BUENAS NOCHES, CANCELARON MI CUENTA PREMIUM, YA CHEQUE LOS PASOS QUE ESTAN EN LA PAGINA DE AYUDA, YA HABLE AL BANCO Y EL PAGO PROCEDIO SIN PROBLEMA ALGUNO, QUE SOLUCION HAY PARA TENER DE NUEVO MI CUENTA PREMIUM?

Newbie

BUENAS NOCHES, CANCELARON MI CUENTA PREMIUM, YA CHEQUE LOS PASOS QUE ESTAN EN LA PAGINA DE AYUDA, YA HABLE AL BANCO Y EL PAGO PROCEDIO SIN PROBLEMA ALGUNO, QUE SOLUCION HAY PARA TENER DE NUEVO MI CUE...

jaxztar

Casual Listener

1678 Views

11 replies

1 likes

Premium
Subscription
  • 1678 Views
  • 11 replies
  • 1 likes

My account has been hacked

I tried to get onto my account earlier but it appears someone has changed my password and email address for the account k33wud. The email address is now assigned to a n.cavalli@gmail.com who has also changed all the details to Female and data of birt...

Casual Listener

I tried to get onto my account earlier but it appears someone has changed my password and email address for the account k33wud.    The email address is now assigned to a n.cavalli@gm...

cain_h

Newbie

562 Views

4 replies

0 likes

Account
Security
  • 562 Views
  • 4 replies
  • 0 likes

Can't find my profile

Search my name and another Sarah comes up but not me. I edited my play list on my phone and then tried to play it at work like normal and it was gone, still have it on my phone when logged in but can't find me when I search on my phone or another. Th...

Casual Listener

Search my name and another Sarah comes up but not me. I edited my play list on my phone and then tried to play it at work like normal and it was gone, still have it on my phone when logged in but can...

Sarahpasley11

Casual Listener

515 Views

3 replies

0 likes

  • 515 Views
  • 3 replies
  • 0 likes

Superuser Contribution Bug: current playlist altered when switching devices

I have had this problem for a year and half. It ALWAYS occurs. I have a playlist with over 500 songs, and when switching devices it changes it to a seemingly random playlist of around 40-80 songs from artists in the original playlist. This doesn't al...

Newbie

I have had this problem for a year and half. It ALWAYS occurs. I have a playlist with over 500 songs, and when switching devices it changes it to a seemingly random playlist of around 40-80 songs fro...

Julian

Moderator

338 Views

1 replies

0 likes

Other
  • 338 Views
  • 1 replies
  • 0 likes

Solved!! New phone won't log into my premium account

I have a premium account but when i log in with my new phone it only comes up as a general account with all my playlists gone, im so upset and i don't want to pay for spotify if i have to make new playlists every time i get a new phone. Please help

Visitor

I have a premium account but when i log in with my new phone it only comes up as a general account with all my playlists gone, im so upset and i don't want to pay for spotify if i have to make new pl...

Maxim

Spotify Star

789 Views

1 replies

0 likes

  • 789 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema faturamento cartão

Boa noite amigos, Tenho conta Spotify Premium a algum tempo, e pela segunda vez acontece do Spotify não conseguir realizar o pagamento atraves do cartão de credito, cartão este que esta funcionando normalmente, com limite para compras nacionais e int...

Casual Listener

Boa noite amigos,   Tenho conta Spotify Premium a algum tempo, e pela segunda vez acontece do Spotify não conseguir realizar o pagamento atraves do cartão de credito, cartão este que esta func...

Julian

Moderator

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Arristi importanti Modà, Lucio Battisti

Possibile che non sono presenti ne i moda ne Lucio Battisti su spotify o comunque con pochissime canzoni?????

Casual Listener

Possibile che non sono presenti ne i moda ne Lucio Battisti su spotify o comunque con pochissime canzoni?????

Klaus_Fülling

Newbie

859 Views

5 replies

4 likes

  • 859 Views
  • 5 replies
  • 4 likes